Ellison Systems, Inc.

Review: I ordered some medical syringe (order # [redacted]) last March **,2015 and they charged my card $22.63 last March **,2015 but 'till now I haven't receive my product. I already called them about 5 times since the first week of April,2015 to check on the status of my order and they kept saying that they will process the order ASAP and ship it 2-3 business days.I called this morning and spoke with [redacted] and now they said they will check the medical company.It's almost one month and they still haven't resolve the issue.Desired Settlement: I just want my product to be shipped because my husband is a dog breeder and he needs them for our dogs.Thank You !

Business

Response:

Dear Revdex.com,The customer called in on 4/** and spoke to [redacted] stated he never received the product, even though [redacted] tracking showed delivered. As a courtesy [redacted] opted to reship the item on 4/**/15, but item has been on temporary backorder. The customer called again today and a customer service representative reshipped the item out to the customer again. Their was a technical issue with that item/sku number that has since been fixed and the order will ship out again within the next 24-48 hours to the customer, thank you.-[redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com, Dear [redacted]-Thank you for choosing Shoplet! Your refund for order #[redacted] has processed. Your account has been credited in the amount of $22.63. Please note that credits may take between 2-7 business days to update in your account and a restocking fee may have been applied.Our first priority is your satisfaction so if you have any questions or concerns please contact our Customer Service team by email ([redacted]), by phone ([redacted]) orlive chatbetween 9am - 6pm EST Monday through FridayThank you,Shoplet Customer Service Thank you,Customer Service This is the e-mail I received from them 5 days ago but until now,they haven't not refund my money yet.According to them a restocking fee may have been applied and that's for what ? I didn't return any item to them.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon, I have looked further into this matter and the customer was refunded ($22.63) in full on 4/**/15 with no restocking fees assessed to the order as the order was unable to be fulfilled on our behalf by the manufacturer due to shipping restrictions. We sincerely apologize for the inconvenience associated with this order. It sometimes takes 7-14 business days for the refund to reflect in a customer's account as this was placed on a third party vendor site([redacted]) and is manually refunded thru [redacted] once the refund is issued on Shoplet's ordering system.Thank You Customer Service Supervisor?

I purchased a rolling platform cart from them some time ago. The cart broke after a few weeks of light use and I was told that this is too bad, and that they are not obligated to provide any warranty or help.

Also, they continuously send me promotional emails, some with intentionally misleading subjects (e.g., "Regarding order #XXX" or "Your order status"), even though it has been well over a year since I bought anything from them.