ELRAC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The issue is, I did not make an online reservationThis was over the phone where as your employee who set up my reservation failed to explain the fees with my reservationI gave all my information to the representative to ***The employee should have inputted the young renters feeIt is not my obligation to automatically assume responsibility to read each policy of ***When I asked the employee if this would be my final price so would have no issues before my tripShe stated yesAlso while picking up the vehicle, I had the manager speak to a representative from corporate which the representative stated that on my account due to the issues and inconvenience as well as the error the *** employee that the fee would be waived, noted on the account and I will receive it back at the end of my tripIf the employee had mentioned and had the young renters fee on the original reservation this would not be an issueBut an error on ***s part should honor the original quote and refund the amount I believe is owed to meThe inconvenience that *** put on because of their lack of customer service and employee accountability should be in total review all involved with this incident.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

BB,Spoke with the customer, and worked out a agreementShe is happy and will be renting from us in the future.Anthony B***Area Rental Manager

Good afternoon to whom it may concern, I followed up with *** *** on several points of his complaintI reviewed our guidelines as to the rental process and the outstanding charges in regards to this contractFirst and foremost we went over some of ** *** concerns and miscommunication with the rental office and enjoys renting from Enterprise but felt misled in the amount of the deposit requirementsHe understands and is willing to pay the chargeback amount that he placed through his credit card company of $as well as the outstanding amount he owes to the branch of $totaling in the amount of $*** *** informed me that he will be going to the monticello branch next friday to pay with a money order and to be in good standing with EnterpriseI gave him my office line to contact me next week when he is in the office to make payment. -Thanks Dave B***Regional Risk Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated previously, I drove the rental car with the utmost care and DID NOT cause any damage. The vehicle drove and handled fine while it was in my care. I would like to know if every rental car, after it is returned from a rental
undergoes preventative maintenance since this is how the alleged damage was discovered. I was informed by *** *** at the *** *** rental location that the most common cause of the alleged damage to my rental is caused by hitting a pothole. If I hit a pothole, or anything for that matter hard enough to crack the undercarriage, I would expect there would be extensive damage to the wheel and tire, the springs and shocks, control arms and ball joints. It is apparent to me that this damage was discovered after my rental so therefore the responsibility of the most recent renter. Any further correspondence regarding this claim will be handled by attorney. I will not be intimidated and forced to pay for damage that I did not cause.*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We will be refunding *** *** back the amount requested $and complying with all of his requestsThis was not intentional in the slightest as we did lower the rate for the customer beyond the *** discount in every attempt to make him happyI will be contacting *** *** today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***
Thank you very much Revdex.comI received a $credit on 3/*/You have done a super job!

This complaint has been resolvedEnterprise has refunded me $of the $I paid outIt's not the full amount I wanted but it's the best they could doThank you for your prompt action on this matter*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.It kills me to have to settle for this amount because I KNOW that this business is in the WRONG! Enterprise has a reputation for doing WRONG to several customersI have my lawyer telling me that they are known for bad businessNEVER again will my family, friends, acquaintances or myself handle business with EnterpriseI will accept the $and accept never having to deal with them again
Sincerely,
*** ***

I spoke with the customerI apologized for the confusion with our pick up policyHe was upset with us not picking him up, after he came from NY to rent a vehicle fromI told him that he should either call me or email before his next reservation, so that we can add a discount for his next rental
for the inconvenience

My name is Frank C*** & I'm an Area Manager in Brooklyn. My Branch Manager Alex M*** spoke to this customer and issued the desired refund the customer was looking for

I spoke with the customer today and we are working on issuing a refund for herShe was very happy to hearThis will be resolved by tomorrow

The customer was unaware of our policy regarding our family rental discount program. If you are a fulltime employee, you are provided a total of days for a "family discount." Once these rental days are used up, there is no further discount. In this
customre's case, these days were used up, so she had to pay the rate if she wanted to continue renting with us. I let the customer know the scenario, and she completely understands and is happy with us. Her "year" has started fresh now with the new calendar year, so the customer has an opportunity for more discounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved as long as the check is received via mail within the 7-business days that they promised
Sincerely,
*** ***

This is our current policy for any person underage renting a vehicle The team at the location informed you about the fee that would apply to the rental due to your age before you took the vehicle off the lot and completed the contract This is a fee that is applicable to anyone that rents a vehicle on Long IslandYou signed the rental agreement stating you understood the fee

April **, 2015 Revdex.com Serving Metropolitan New York ** *** *** *** *** *** *** *** ** *** RE: Revdex.com Case Number : *** Our File
Number : *** Dear *** ***: *** *** rented a vehicle from the Enterprise location at the *** Airport on April **, On April **, *** *** returned the vehicle to the same locationUpon return, the vehicle was inspected and damages to the passenger side door and fender were discoveredAn incident report was created, and the matter was referred to our Damage Recovery Unit for handlingAccordingly, as required by NY State Law, an Incident Report Notification (IRN) was sent to *** ***Upon receipt of the IRN, on April **, 2015, *** *** contacted the Damage Recovery UnitThe Damage Recovery Unit advised *** *** that the claim was closed but that the IRN was sent according to NY State Law*** *** was also informed that there would be no charges for any damages billed out and a letter was sent, stating the same Enterprise is committed to providing excellent customer service and we deeply regret that *** *** was not satisfied with this rental experienceWe hope that our diligent efforts to promptly handle this matter will satisfy *** ***We trust this resolves the matter and demonstrates our commitment to proper business practicesIf you have any further questions, please feel free to contact me at the below email address Very truly yours, *** *** ***Enterprise Holdings, Inc.NY/NJ Airport Markets***

Revdex.com:At this time, my complaint, ID *** regarding ELRAC, LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

If you can provide a claim # that you filed with your insurance company of *** we can honor their claim discounted rates and refund your card the negotiated rates that we have with them when a customer files a claim with their insurance companyI cannot refund or adjust any rate until you provide that information to usAs far as a $35.99/day rate plus 15% off from *** that is not the correct pricingwe only apply one discount to a rentalThe best option for you is that if you provide us with your claim information then we can honor the *** discounted rateThank you

An email was sent to this customer on 7/**/at 9:22AM EST. I will follow up with this after the matter has been discussed and resolved. After looking into the matter internally, the employees/team at the Westchester County Airport have been coached and trained on how to properly
handle any roadside issue or concern a customer may have in the futureOur policy is always to do the right thing and treat every customer as their ownI anticipate when speaking with our customer, we will be able to come to a satisfactory resolution