ELRAC

Customer has been reimbursed for rentals and tickets that they were unable to use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by ELRAC, LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
Enterprise has contacted me and stated that since I went over days in the car rental I am liable for $and that I must pay They
debited the amount to my *** *** I feel that since I was not notified by either Straightline Collision, GEICO, or Enterprise of the 30-day limit, that I have been a victim, especially since I didnt even need the rental Yes the small print said "max1500" but shame on me for not reading the small print and doing the math They claim they told me of the limit and all I can say again is I am a victim because NOBODY ever mentioned this I filed this complaint because it is not fair
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am the Area Manager that oversees this rental location. The customer was attempting to have a credit returned to an alternate card then what the transaction had been processed onBecause of this the credit was not processed timelyWe have since decided to simply mail the customer a
physical check refundThank you

My name is Tom M***I am responding to the above complaintI just left a message for *** *** including the reason for my call as well as my personal phone number to discuss this further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
it was still not fair what they did and I was very unhappy about it but I hade no choise with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved bi havent recieved a call only one time by them saying to come in and pay more
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,The *** *** has contacted the customer and let them know tha the $has been refunded, so in total the customer will see the full $refundThe customer is happy with this resolution.Thank you***?

The Enterprise office has made contact with the customer. The customer now understands that he is responsible for these charges due to the legal contract that he signed in regards to the non refundable expenses. As a show of good faith the local office has refunded the amount
of $to the customer

I spoke with this customer about both complaints1st the customer signed and decided to take the protection products and even after she rewrote there was no complaint about the productsEven with that being the case I said I would look into further and refund a portion of the inconvenienceThe
2nd part of the complaint about being pulled out of the rental was somewhat accurateWe have been calling her for a deposit since when she rewrote the contract in Astoria no credit card was takenShe told me on separate occasions she would come in; and never didWhen she finally came in on 8/** her balance was over $behind and came in with only $She wanted us to make an exception to stay in the car until Saturday, and at that point I was not willing to do thatShe also wanted cash for a cab, which we don't have cash in the office, so we took off $off of her bill. She refused to leave the office and NYPD was calledShe ended up not leaving the branch until 9pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has yet to be resolvedI am currently waiting for a response from the
manager from *** ***, *** *** *** claimed that he has put in a request to refund me for the cost of both rentals and the tickets to my eventI will update the Revdex.com on whether or not I received a response regarding the answer to his requestThank you
Sincerely,
*** ***

To whom it may concern,My name is *** *** and I am the Regional Risk Manager overseeing the Lower Hudson Valley Region for ELRAC LLCAfter reading this complaint I started an internal investigation on the claim that was written as well as reviewing pictures, previous contracts, and employees
involvedMy responsibility is to also make sure that every situation is handled professionally as wellI spoke with the *** *** *** ***) and agreed that the claim will be shut down immediatelyBrian also contacted the customer to apologize and inform this claim will not be pursued but handled internally.-Thanks *** ***

*** *** has contacted customerCustomer will receive refund for the parking violationCustomer is happy with resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We reached out to the customer to speak with her regarding her issue and were able to discuss it with herShe was frustrated by the communication from one of our managers and in hindsight we could have done a better jobWe apologized to the customer and have spoken with the employee involved
to make sure that in the future he does a better job communicating with our customers in similar situations

Tell us why here...I am *** ***, *** *** for ***. There are detailed notes explaining to the customer that they would be responsible for charges if insurance company does not agree to pay. I personally contacted the renter today to ask if they had an update from the
insurance company. The renter responded that he knew fully they would not pay for the rental and we "can send him to collections" if he doesn't pay the bill. He also said if I tried to do that he would reach out to Revdex.comI have a signed contract from renter agreeing to charges for the rental. The balance is fully owed for services rendered

Good Day,I am so sorry to learn that our employee gave the impression that he/she did not care for your niece's situation. We pride ourselves on our excellent service and will discuss the situation with our representative. The reservation was booked for an SUV and that is the car
class that your neice was provided and an additional upgrade fee should not have been charged. I have refunded the $upgrade plus the tax which total the amount of $in a refund. Once again, I do apologize for thesituation on behalf on Enterprise and please know you can always contact our management staff directly to work to resolve any problems. We do make mistakes and are more than willing to correct them for our customers because we appreciate your business and look forward to servicing your future rental needs

Hello, I am the Area manager Nafisah K***, I spoke with *** *** around 12pm yesterday 2/** and he explained to me what happenedI apologized about the huge inconvenience it was for himHe told me that the branch already refunded him the charge that was on the cardIn addition to that I sent him my information for when he needs his next rental and I will give him a discounted rateHe was satisfied with that resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** *** ***