Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is some what satisfactory to me, they said they will continue looking for my lost baggage and compensate in the mean time. The matter has been not been completely resolved yet. I will be in touch with you n Emirates if they do not proceed my claim as promised. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The contact has only informed me that according to the terms and conditions I am liable to pay the fee. However, they did not look into the fact that I was not verbally communicated that there is a fee and that I WILL NOT be able to travel on my ticket until the penalty is paid. I have asked them to listen to the recordings and have told them to forward it to your organization for a mediator to listen to as it will become clear that Emirates was at fault in this situation. Their representatives FAILED to tell me that my ticket has been suspended everytime I spoke to them and at one point when I confirmed the status of my ticket I was told that my seats are confirmed. Please look into this investigation further. 
 Regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
 
They never refunded me the amount. They infact put the blame on me while it is their fault that they made me miss my flight and then made me pay for it  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Emirates has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].The way they choose to do business is disgusting.Sincerely,[redacted]l

Review: This complaint is in reference to deeply frustrating situation that I faced with Emirates Airline’s staff at Boston airport. They came up with their “own airline rules” of boarding customers as well as misguided, which created lots of stress, aggravation, and fear. I lost five days of my trip along with many hours of constant efforts to fly along with restless and tiredness throughout the trip. I felt disregarded and unvalued being first time customer, flying with Emirates. Me and my daughter (5 yr) was to fly on [redacted] Mar, from CLT-BOS-DXB-AMD. I flew from 1st sector successfully and went to ticket counter at Boston to collect my boarding pass for BOS-DXB-AMD flights, but ticketing [redacted]s denied boarding the plane. The reason, because my PIO card has old passport number I did not have my old original passport. Apparently, my old passport was lost and new passport was a replacement for the old passport. I told that I have a copy of my old passport as I didn’t have original because it was lost but they refused and said it’s a ‘NEW’ rule that I must carry old passport. I further said that I have been travelling since 2008 and did recent trip in Jan 2013 on the same passport and PIO without any issues. The ticketing [redacted]s names [redacted] and [redacted], who came from IAD airport to train Boston staff are the ones who did not let me board. They both firmly told me to either get an old original passport or go to DC and get PIO endorsed. It was very frustrating and stressful to explain that it was lost but showing copy of old passport which was matching with PIO which they would have considered. I also requested many times & said to sign a document saying that I will be reposible, if any penalty or issue at the arrival in India. But they keep insisted that I just go to DC (Indian Emb) before 10AM and get the stamp! [redacted] mentioned that they send lot of passanger from IAD they get stamp very easily on the same. I managed to stay in hotels in brutal cold weather and flew next morning to DC. However, before I left ticketing desk, I asked to reticket my flight on [redacted] Mar. [redacted]) at the ticking counter noted in the system and she said I should not have any problem. she asked me call emirates on ([redacted]) and confirm my tickets. I flew next morning to DC to go to embassy to get the stamp on new passport. With my surprise, embassy told me that they can’t do it here as I have to go to Atlanta because being a resident of South Carolina, they can’t serve in their jurisdiction. I felt so helpless….and stressed… to feel that Emirates staff misguided me to come to Washington DC. I had to stay overnight in DC & next morning ([redacted] Mar), I went to airport to change and reconfirm booking per [redacted]. I was shocked, when ticketing [redacted]s at IAD told me that my entire ticket got SUSPENDED COMPLETELY as NO SHOW. I was NOT a no show passenger. We had to go through lots of trouble because of their own policy, misguidance/misdirection as well as cancelling the entire tickets!!!!Desired Settlement: We are requesting to reimburse all the expenses related to misguidance/mis direction for us to go to Washington DC from Emirates Staff as well as complimentary round trip tickets for all the difficulty we went through.

Consumer

Response:

At this time, I have not been contacted by Emirates Newyork office regarding complaint ID [redacted].

Sincerely,

Review: My wife "[redacted]" traveled by Emirates Airlines from USA on Dec [redacted] with a 4-year old child "[redacted]" (Ticket Number [redacted] and **). After reaching at the destination, she was shocked that a two-infant stroller of my child has been lost. A complaint (Reference Number [redacted]) was filed at the arrival airport ([redacted]) on Dec ** 2014. The baggage inventory form was also submitted (I have kept the receipt from Emirates Office, Karachi Pakistan).

The tag number of the lost stroller was [redacted].

After completion of the travel, my wife and child have been returned to USA on Dec [redacted], 2014. However, the stroller is still missing. I have called the Emirates Airline two times and they sent email to someone for my stroller and that someone suppose to call me back to provide an update - I have not heard anything back so far from Emirates Airline.

It has been over a month that the stroller is missing and the customer service is not taking an interest to solve the issue.Desired Settlement: I want a replacement of my child stroller (two-infant stroller) or pay me the money $300 asap for all the hassle my family has to gone through.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]I received an email from Emirates Customer Affairs and they are contacting their colleagues to find out the latest update on my lost baggage. I hope they will let me know in next few days.

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Sincerely,

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Review: I flew with Emirates from JFK on June [redacted], 2015. I checked in total of SIX (6) bags. Upon arrival in Ahmedabad (AMD) I was only given 5 checked in bags. I lodged my complaint at the airport on June [redacted], 2015. It is more than 8 days now and so far Emirates have not been able to find my bag.

Apart from the failure on their side they are sending all kind of wrong messages and signals to me. Sometime they call me that your case is closed as the bag is found and delivered while the fact remains that they have not been able to bring me my bag back. On their website they say that they are still tracing the bag. Upon calling Emirates NY office they claim that bag has gone from JFK and hence they are not responsible.

Not only have I lost the bag but I am bit stranded as some of the important daily use items were in that bag they lost. Neither are they vigilant enough to find my bag nor are they courteous enough to offer any help. Rather they are making me call all the different numbers.Desired Settlement: I want my bag back and that too as soon as possible. In the event that they have lost my bag permanently they have to compensate the full amount of the items lost in the bag.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

the baggage was found and returned to us after 10 days. The bag however was broken. Right now I am waiting for them to pay for the damage.

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Sincerely,

Review: Dear Sir/Madam, Emirates airlines sent me an email saying that my skyward miles are expiring soon and that I should use them to make a purchase. So, I went online to buy a small item of 25$ (easily covered by my miles). Then there was an option that asked if I would also like to use my miles to pay for shipping/handling. Since I had enough miles, I selected that option. However, when I confirmed everything, they still charged me an amount of $48.22 on my credit card? I contacted them to cancel this order since, but they refuse to do so. I don't understand what I am paying those $48.22 for? It's not a huge amount, but I feel cheated. Thanks for your help! [redacted]Desired Settlement: I would like them to cancel the order and return my entire payment that has been charged on my card.

Business

Response:

Dear **. [redacted],

Thank you again for contacting us regarding your online purchase from Emirates High Street.

I do understand your concerns regarding your purchase, and have addressed them directly with High Street. They asked that you contact the directly at: [redacted]

We hope that you are able to amicably address your concerns.

Yours Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business asked me to contact emirates high street directly. I sent them an email expressing the mistake again, and emirates high street did not take any effort to resolve the issue. They either haven't realized that it was their mistake or they chose to ignore the issue.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Recently I travelled from SFO -> HYD (round trip) for family emergency (My Father had an emergency situation and passed away). My return ticket got cancelled by mistake. Emirates didn't read the comments section properly and cancelled my return ticket. Their website is confusing. We are not aware this until I reached airport. Their customer service people couldn't provide any help to undo cancellation and they suggested me to purchase new ticket and follow up with emirates later on. I had to purchase a new return ticket at HYD airport on [redacted] May 2013. Overall I paid 3335.43 for my journey from which $1469.00 dollars are extra (1269.22+200) I paid becuase of this issue.

All happened because of some misunderstanding during the call with Emirates and their website is confusing. So, can you please go through the details and help emirates refund this extra amount I paid . I have been following up with [redacted] and [redacted] for past 2 and half months, but nothing is happening. After several emails and follow ups they only refunded me USD689.49 so far. They are no at all responding.

Details:

----------

1) On **-APR-2013 -- purchased original ticket on line for round trip from SFO to HYD. Original ticket and booking reference number: [redacted] & [redacted].

Amount paid $1760.71 USD.

2) On **-APR-2013 -changed my return journey date to **-APR-2013.

Amount paid ay [redacted] office for this change: 11,512.00 INR= $200 USD.

3) On **-APR-2013 - changed my return journey to **-MAY-2013.

Amount paid over the phone using credit card: $65.50 USD.

4) On **-APR-2013 - Requested (online) refund for 11,512 [redacted] which I paid on **-APR-2013 considering it as emergency situation. This step created an issue.

We just requested for the refund of 11,512 [redacted], which I paid at [redacted] office, but I didn't know (until I reached check in counter on **-MAY-2013 at HYD) that they cancelled my return ticket until I reached HYD airport. Please look at the comments section. We clearly wrote that we are asking for the refund of 11,512 Indian rupees. we didn't request fro cancellation. Their website is very confusing.

Comments section: I traveled to HYD from SFO as my father met with accident and emergency [redacted] surgey. He went into [redacted] and later died on Apr-[redacted] at HYD. I had to postpone my return date on this eTicket and paid over US $200 ( [redacted]) at HYD emirates office. Could you refund this extra fees I paid due to death in my family.

5) On **-MAY-2013 - When emirate’s officials told me that my ticket showing as cancelled, I was in panic mode & called customer service office immediately. I was in call for 2 hours requesting them to un-do the cancellation of my return ticket, so that I can travel on the same.

But they were not to help me as they couldn't get hold of right person who could authorize this. Finally they suggested me to purchase a new ticket and travel and follow up with emirates later on explaining everything. I had no options left and I purchased ticket as they have suggested me.

New ticket Number: [redacted].

What is the point of having customer service when they can't provide any help when a traveller got stuck in airport? Their customer service is very poor.

From **-MAY-2013: I have been following up with emirates for complete refund of 1269.22 USD (new ticket price [redacted]), and previously paid $200 USD dollars at emirates office in [redacted].

I am unhappy with Emirates and responses I got during emergency situation. I am sure that there will some kind of solution for any situation. After several emails they have refunded me only $689.49 USD so far.

So can you please take this request to right person (who is authorized) and make Emirates refund all the extra money I paid.

Thanks,

[redacted].Desired Settlement: I looking for a cash refund of the extra Money I paid or refund in any other form (extra ticket which I can use any time) etc.

Review: On October **, 2015 I filed a complaint about poor service I've received by this airline and was resolved by giving me 35,000 miles from their Customer Affairs Office "[redacted]". To this date my account have not received these miles. Also I'm asking to be refunded my money that I lost from my hotel's reservation in Thailand for the sum of $375. My previous case assigned ID #[redacted] .Desired Settlement: Need to have the 35,000 miles promised to me by their Customer Affairs Officer and a refund of my lost reservation in Thailand for sum of $375. Thanks

Review: I purchased a ticket for my wife to come from Beirut to Dubai . I went on Emirates' website and mistakenly purchased the ticket under my name , I immediately contacted customer service at Emiarates where they refused to assist me and informed me that I was out of luck. I was forced to purchase the ticket again . I do not feel that I owe Emirates for the original ticket just because they wouldn't help me update the passenger name .

EMIRATES AIRLINES WEB

SUBMISSIONS USD

USA

00000

UNITED STATES

Additional Information: EMIRATES AIRLINES

Reference: [redacted]

Category: Travel - AirlineDesired Settlement: Please refund the money as Emirates has the technology to change data . It is not fair to charge customers for mistakes that can be adjusted . I have been without a refund since January and certainly not happy with the customer service at Emirates.

Review: I am seeking a full refund for our disrupted flight from Harare Zimbabwe to London (TKT: [redacted] and TKT: [redacted] ) that was attempted on **-November.

On the Harare to Lusaka portion of the flight the aircraft struck an owl causing damage to the engine and rendering the plane unable to be flown to Dubai. This incident resulted to all passengers being delayed for 2 nights to a hotel in Lusaka, Zambia.

While I recognize that this disruption was due to a mechanical failure, the poor response, coordination of Emirates, and the lack of responsiveness to a reimbursement is prompting this message.

The following are just a few of the reasons I did not feel confident about continuing my journey to London on their aircraft and I felt compelled to purchase a separate ticket on another airline:

Although Emirates made the reservations for all passengers to stay at the airport, we were not informed of ANY changes to the travel itinerary. The hotel staff at the Intercontinental in Lusaka were also unaware of the flight status changes and we had to rely on ‘word of mouth’ of travel updates from other passengers we encountered in the hotel and our travel agent who vigilantly tracked the flight status. In fact it was our travel agent who informed us that we were not leaving on November [redacted], not Emirates nor the hotel staff. This came as a great surprise to us seeing at 1pm that afternoon we were able to check into the flight and select our seats! As a result of this lack of communication my traveling companion and I a loss of our lodging deposit ($200) at our hotel in London as we were not able to meet the cancellation deadline.

The airline attendants were able to receive and retrieve their personal effects, however, we the passengers were left for 3 days without personal supplies, a change of clothing, or a clothing/toiletries allowance.

Upon arrival in Lusaka, Zambia, I was forced to pay $50 for a temporary visa as I did not feel that it was appropriate for the Zambia Government in care of Emirates Airline to relinquish my US passport.

Although my colleague was notified by the hotel, I was not contacted about the departure time or date for the revised flight. I was fortunate that he contacted me to let me know that at 20:30 on the day prior to departure that we were to be up by 3:00am to be ready to depart at 4:00am. While we were in the lobby at 4:00 am, it was evident that not all passengers had been informed of this departure time and we were delayed in our departure for the airport until 05:00 am.

In 2015 alone, I have traveled over 140,000 miles. In my 14 years of continuous international travel, this is the first time I have ever felt compelled to issue a formal complaint to an airline for poor service. I understand from our travel agent that this organization will not offer a full refund for our flight and I am expecting a proper justification for this.

Honestly, I would have assumed that an organization such as Emirates would be inclined to have not only refunded our flight, but offered additional compensation or flight credits in hopes that we, as frequent fliers would reconsider using the services of Emirates in the future.Desired Settlement: I would like for a reasonable response from the customer service department and a full refund of my flight.

Review: After ensuring that passengers will make their flight during connections in the Dubai airport, Emirates Airlines charges exceeding high fees for 'no show' of $800 per person when passengers are not able to make their connections. We were incredibly displeased with the treatment we received after being wrongfully considered to be 'no show' passengers during transit in the Dubai airport. Emirates staff never allowed us to speak with a supervisor during our time in the Dubai airport and we were never given a sufficient explanation for the 'no show' charges by help desk staff. We were told by Emirates staff, very rudely, to 'pay the fee or that we would be stuck in the airport'. Emirates Airlines displays what we saw to be a false sense of hospitality to passengers and from what we understood from Emirates staff to provide little benefit to overworked, perhaps exploited, staff in the Dubai airport. We will seek any alternative to flying Emirates in the future and would encourage others to look into their business practices and policies before flying or in anyway contributing Emirates Airlines.Desired Settlement: I would request a refund for the $2400 we were charged as part of an incorrect 'no show' classification on March [redacted] 2014. Unfortunately, I was not able to block the charge on my credit card as I has hoped and am seeking a refund for these charges.In addition, Emirates should contribute to the nearly $1000 in additional fees resulting from the 'no show' classification in hotel fees and other airline charges. I can provide documentation for these charges upon request.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: I purchased a ticket directly from Emirates on January [redacted], 2015 for CAD 1599.91. I had a couple of connections on my itinerary:

Departure on March [redacted], 2015:

Toronto > Doha >Karachi

Return on May [redacted], 2015:

Islamanbad > Dubai >Toronto

I missed my flight from Doha to Karachi on April [redacted] and was not informed that there is a no-show fee/penalty on my ticket. I was not verbally informed that I will not be able to travel/ use my ticket until I pay the fee. I was also not informed that the penalty calculated for missing my Doha to Karachi flight is USD 600.

The day of my return (May [redacted]) from Islamabad, when I arrived at the airport, I was not allowed to check-in because my ticket had been suspended. I was told at the airport, two hours before the flight departure, that I am to pay USD 600 or I will not be able to travel with my infant son. My husband and a separate booking and it meant that if I did not pay I would not have been able to travel with my husband. This would have resulted us to pay even more fines/penalties or purchase and entire new ticket.

The Emirates representatives at the airport informed me that I was already "advised" to pay a penalty; but this was not the case as I had called in twice at an Emirates call center before my return date to inquire about my travels. At both times I was not informed that my ticket has been suspended and that I have to pay a penalty in order to travel on it further.

I had to arrange money at the last minute as we did not have cash on hand. It caused me great inconvenience and my family would not have been able to travel had we not been able to arrange the money. I had to borrow money from a distant relative and we were able to check-in when there was only an hour left for departure.

I have contacted Emirates and informed them of my complaint and all the dates that I spoke with their representatives at a call center. I was not able to speak to any one directly and I was informed to leave an email with their company. I have not been contacted by any representative so far.

I want to inform this agency that I was not verbally informed of any penalties and that there was a lot of miscommunication from their end. They can listen to the recordings and find prove that I have the right to make a complaint and that I am correct in my statements. I would like to get a refund for the USD 600 I had to pay because I can not afford that amount on top of what I had already paid for the ticket. Also, I find this penalty to be unfair when it was already a loss at my end to miss a flight. A lower penalty would have sufficed and the company is being unethical in charging this much money for a missed flight.

I would like thisDesired Settlement: I would like to receive a full refund of USD 600.

Business

Response:

Dear Revdex.com,With reference to your case number [redacted], we are in touch with [redacted].Emirates Reference : [redacted] Please let me know if you require any further information.Sincerely, [redacted]

Review: We purchased 5 airline tickets to Dubai. Myself, my wife, our two toddlers and our nanny. One week after we bought the ticket our nanny had a medical issue and cannot fly. We submitted the doctors note and didn't get a response. After calling in on multiple occasions the airline refused to let us change the name on the ticket, get a credit, or a refund for the unused ticket. They even told us that we wont even be able to use the seat if the flight is full. We paid for the seat.Desired Settlement: We would like to either receive a refund, a credit, or to be able to change the passenger name. At the very least we should be able to use the extra seat for space with our babies.

Review: My Emirates Airline booking reference is [redacted] and I traveled from NY JFK to Dubai Flt EK0204 and arrived Dubai dec **,14 at 8.oo am.My next connecting flight break was 13 hours and 25 minutes.So I went to the Emirates Counter at Dubai Airport at requested hotel stay but the lady said you cant get it. I asked why she referred to a [redacted]. He came and and told me that since you have bought ticket through internet and you got discount on ticket so we wil not provide you hotel room. I asked the [redacted] his name which he refused to give .I told him that I have always traveled through Emirates and got hotel room whenever the connecting flight is over 8 hours I got hotel room (you can check my skyward record).He said they made the mistake when you were travelling before and they should not have given you hotel room. However this time I wont give you as you purchase the ticket on internet and internet tickets dont get hotel stay over 8 hours break for connecting flight. I insisted for his name and he said his name is [redacted].He had Mustache almost like Charlie Chaplin. He then said if you want a room you will have to pay $113.I was so tired I paid that amount and he sent me to Premiere Inn Dubai.

I demand that this be investigated and staff be told to provide good service at Dubai Counter.My $113 be refunded and please make sure that my return flight EK0613 on Dec **,14 I should be given Hotel room as this has almost 15 hours break in connecting flight.Desired Settlement: Refund of $113 which the [redacted] made me pay unnecessarily. Please make sure that I should be given Hotel stay on my return flight EK0613 on Dec. **,2014 as this would amount to pure discrimination if this time room is not provided.I have always traveled Emirates and in the past never had this problem. The staff at Emirates counter should provided courteous service and not be insulting. Please dont force me to think of using your competitors next time as they do provide this service.

Review: I writing this email to show my concern at the service I received Emirates at [redacted]. I travelled to Dubai with my family on vacation from Oct, **-Nov **, 2013. We booked our ticket via [redacted] (frequent flyer miles) which we accumulated after travelling on Emirates extensively. We also purchased some Emirates cash vouchers against our miles that we were told we could use with their partners. One of partner's recommended by Emirates was [redacted]. Emirates even provided a link from their [redacted] reservation page. We booked out tickets through Emirates page and then we made reservations for the car. There was no box that needed to be checked for using vouchers. We assume since [redacted] was directing us to [redacted], it will be noted in our reservations that we were a Emirates frequent flyer. Here I would like to mention that we selected [redacted] because it is a partner with Emirates Airlines which we have our frequent flyer miles with. Otherwise, there were other better choices. Upon arrival we were told the car we booked ([redacted]) was not available. We had to take another similar car which we did not mind. When the clerk ran the credit card I asked him if I he could use Emirates vouchers. The clerk told me that it would be easier if I use them when I returned the car with the final bill. We agreed. Ten days later when we came to return the car a different clerk named [redacted] was present who refused to take the vouchers. I explained that these are from your partner Emirates and I already told about them to the clerk when I checked in. But, he insisted that they did not accept them. At this time, I asked for the supervisor. I was connected with a [redacted] who claimed to be the manager. He repeated the same thing but the reason he gave was that they could not accept these vouchers because we booked our car online. He said vouchers are only accepted if we were a walk in customer which seemed strange. Who rents a car at an International airport by walking In? I asked how come it is not in my rental agreement that vouchers are accepted only for walk ins but he could not answer that. Instead, he pointed to me a book from his drawer that supposed to have this policy. I asked again how can a customer know about a policy that is not part of their rental agreement. He started to get agitated and refused to discuss it further. To make the story short, I was getting late for my flight so I paid my bill with a credit card. We tried using these vouchers at Dubai duty-free shops and many other stores at the airport but non would accept them. We tried using them on the Emirates plane but they won't even accept them. They were $100 worth which are now wasted.

Upon our return, we wrote to Emirates and told them the whole experience. We told them it was not a good practice to sell vouchers to customers when Emirates or their partners had no intention to honouring it. To remedy my complaint, I requested the amount be credited to our credit car or miles should be re-added to my balance. So far, Emirate has refused to do neither. They still suggest we should go back to Dubai and spend it some other partner of theirs. I have no plans to go back and frankly I am not sure about using Emirates again. I believe this is breach of contract by Emirates to their Frequent Flyer Program participants.Desired Settlement: 1. Refund cash or credit back miles

2. Train your staff and partners to deal with Skyward redemptions. We asked 10 Emirate staff memebers at Dubai airport and no was helpful answering Skyward related questions.

3. Fix [redacted] website and add details on where and how to use miles and vouchers

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: Emirates Customer Affairs in New York refuse to extend a travel voucher for travel up to June **, 2014. It was issued to me June **, 2012 and valid for a year. I appreciate Emirates doing so because I had to have emergency surgery and as a result cancel a six member family trip. I have been a regular Emirates customer for over ten years. My Emirates Frequent Flyer number is Skywards [redacted]. Emirates requires that this travel voucher be exchanged at on of their ticket offices. I have no problem with it. Unfortunately, I had to visit India in January 2013 due to a death in the family and I was in Salt Lake City, UT when I got the news. So I called the Emirates office in NY attempting to book tickets for me an my wife to go to India for the funeral. Unfortunately, Emirates was not willing to exchange my Travel voucher on the phone. So I purchased Tickets from Emirates on Line and proceeded with my trip. There was no way I could also wait in Dallas for two days over the weekend and exchange the travel voucher on a week day and expect them to keep the body for a week before burial in India. On my return, I presented my request to Emirates to extend my travel voucher for a year up to June **,2014, explaining the special circumstances and requesting Good Will Consideration. I spoke to them today and they were down right rude asking me why I waited so long. I e-mailed Emirates, NY, my request in March 2013 as soon as I got back from India. I have not received a reply to my request.Desired Settlement: I would like Emirates Airlines to extend my $1200 refund which was in the form of a travel voucher for one year. That is the amount they withheld from my six ticket fares till I produced Doctor's certificate of my Prostrate surgery. I request Emirates to extend my travel voucher Reference: [redacted] Skywards:[redacted] up to June **,2014 so I can use Emirates Airlines again to take my family to India. I request this as a gesture of Goodwill from Emirates Airlines to a loyal customer.

Business

Response:

Dear [redacted],

I refer to your correspondence received at our offices regarding the cancellation of your journey due to illness. Firstly, l hope you are recovering from your surgery and wish you the best of health.

[redacted], we have reviewed the fare and ticketing rules and policy relating to your E-tickets: [redacted]. Our records indicate your ticket cancellation fee as US$200.00 per ticket.

We do understand your disappointment with the sequence of events surrounding your travel plans, and regrettably are unable to process a refund of the incurred cancellation fees as you have requested. We, do value your patronage and as a one time accommodation to you our valued customer, we are pleased to offer you a travel credit voucher (MCO) in the equivalent amount of: US$1200.00.

This travel cred it voucher is:

l. Valid for (1) one year from the issue date

2. Can be used towards Emirates goods and services at any Emirates ticket office, not a

travel agency.

3. The voucher is for travel credit only and can not be exchanged for cash

4. The voucher is non- transferable, and valid in your name only; no exceptions can be made. Kindly allow (10) ten business days for the travel credit voucher to be mailed to you.

We hope that your next journey on Emirates will be incident free as we look forward to welcoming you onboard another Emirates flight.

[redacted], it is suggested that passengers purchase travel insurance prior to their journey to offset any incurred expenses due to unforeseen circumstances

We hope that your next journey on Emirates will be incident free as we look forward to elcoming your family onboard another Emirates flight.

Thank you for bringing the matter to our attention and allowing us to comment ours sincerely,

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: I am a physician and a member of multiple academic/medical organizations in our field. I am an invited speaker at the Global Health Summit to be held in Ahmedabad, India between January **-[redacted] 2014. In order to attend for the same, I booked my ticket with Emirates Airlines. They processed my American Express Credit card for $2417.87 and issued me a confirmation no. [redacted]. I also confirmed with American express to ascertain that the payment was authorized. This booking was done on November **, 2013. About 2 weeks later, I called the airline just to confirm my seats and to my shock, they told me that the booking had been cancelled. They told me that it was a 'system error'. They had made no attempts to inform me and when I investigated the matter further, American Express clarified that the credit card authorization had been done by Emirates. Emirates said that they had not 'posted' the charges after authorization due to a 'system error'. I asked Emirates to give me another booking on the itinerary and they told me that the itinerary was not available any more. As a result of this, my credibility with the Global Health Summit is at stake and also, I have blocked my patient schedule between December ** 2013 through January [redacted], 2014 resulting in financial loss. I have filed a complaint with Emirates; however, there has not been any response. I suspect that the flight may have been overbooked and that Emirates purposely did not process my booking. I trust that Revdex.com will help me resolve this situation.Desired Settlement: Provide ticket on the same original itinerary, if not available in economy, then in the Business or First Class, with the same fare.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Emirates e mailed me stating that the ticket was cancelled due to a 'system' issue. However, they offered no solution to the problem. In the meanwhile, my entire trip was cancelled due to non availability of flights matching my original itinerary.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,