Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is some what satisfactory to me, they said they will continue looking for my lost baggage and compensate in the mean time. The matter has been not been completely resolved yet. I will be in touch with you n Emirates if they do not proceed my claim as promised. 
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Emirates has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The contact has only informed me that according to the terms and conditions I am liable to pay the fee. However, they did not look into the fact that I was not verbally communicated that there is a fee and that I WILL NOT be able to travel on my ticket until the penalty is paid. I have asked them to listen to the recordings and have told them to forward it to your organization for a mediator to listen to as it will become clear that Emirates was at fault in this situation. Their representatives FAILED to tell me that my ticket has been suspended everytime I spoke to them and at one point when I confirmed the status of my ticket I was told that my seats are confirmed. Please look into this investigation further. 
 Regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
 
They never refunded me the amount. They infact put the blame on me while it is their fault that they made me miss my flight and then made me pay for it  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].The way they choose to do business is disgusting.Sincerely,[redacted]l

Review: I flew with Emirates from JFK on June [redacted], 2015. I checked in total of SIX (6) bags. Upon arrival in Ahmedabad (AMD) I was only given 5 checked in bags. I lodged my complaint at the airport on June [redacted], 2015. It is more than 8 days now and so far Emirates have not been able to find my bag.

Apart from the failure on their side they are sending all kind of wrong messages and signals to me. Sometime they call me that your case is closed as the bag is found and delivered while the fact remains that they have not been able to bring me my bag back. On their website they say that they are still tracing the bag. Upon calling Emirates NY office they claim that bag has gone from JFK and hence they are not responsible.

Not only have I lost the bag but I am bit stranded as some of the important daily use items were in that bag they lost. Neither are they vigilant enough to find my bag nor are they courteous enough to offer any help. Rather they are making me call all the different numbers.Desired Settlement: I want my bag back and that too as soon as possible. In the event that they have lost my bag permanently they have to compensate the full amount of the items lost in the bag.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

the baggage was found and returned to us after 10 days. The bag however was broken. Right now I am waiting for them to pay for the damage.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife "[redacted]" traveled by Emirates Airlines from USA on Dec [redacted] with a 4-year old child "[redacted]" (Ticket Number [redacted] and **). After reaching at the destination, she was shocked that a two-infant stroller of my child has been lost. A complaint (Reference Number [redacted]) was filed at the arrival airport ([redacted]) on Dec ** 2014. The baggage inventory form was also submitted (I have kept the receipt from Emirates Office, Karachi Pakistan).

The tag number of the lost stroller was [redacted].

After completion of the travel, my wife and child have been returned to USA on Dec [redacted], 2014. However, the stroller is still missing. I have called the Emirates Airline two times and they sent email to someone for my stroller and that someone suppose to call me back to provide an update - I have not heard anything back so far from Emirates Airline.

It has been over a month that the stroller is missing and the customer service is not taking an interest to solve the issue.Desired Settlement: I want a replacement of my child stroller (two-infant stroller) or pay me the money $300 asap for all the hassle my family has to gone through.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]I received an email from Emirates Customer Affairs and they are contacting their colleagues to find out the latest update on my lost baggage. I hope they will let me know in next few days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Review: This complaint is in reference to deeply frustrating situation that I faced with Emirates Airline’s staff at Boston airport. They came up with their “own airline rules” of boarding customers as well as misguided, which created lots of stress, aggravation, and fear. I lost five days of my trip along with many hours of constant efforts to fly along with restless and tiredness throughout the trip. I felt disregarded and unvalued being first time customer, flying with Emirates. Me and my daughter (5 yr) was to fly on [redacted] Mar, from CLT-BOS-DXB-AMD. I flew from 1st sector successfully and went to ticket counter at Boston to collect my boarding pass for BOS-DXB-AMD flights, but ticketing [redacted]s denied boarding the plane. The reason, because my PIO card has old passport number I did not have my old original passport. Apparently, my old passport was lost and new passport was a replacement for the old passport. I told that I have a copy of my old passport as I didn’t have original because it was lost but they refused and said it’s a ‘NEW’ rule that I must carry old passport. I further said that I have been travelling since 2008 and did recent trip in Jan 2013 on the same passport and PIO without any issues. The ticketing [redacted]s names [redacted] and [redacted], who came from IAD airport to train Boston staff are the ones who did not let me board. They both firmly told me to either get an old original passport or go to DC and get PIO endorsed. It was very frustrating and stressful to explain that it was lost but showing copy of old passport which was matching with PIO which they would have considered. I also requested many times & said to sign a document saying that I will be reposible, if any penalty or issue at the arrival in India. But they keep insisted that I just go to DC (Indian Emb) before 10AM and get the stamp! [redacted] mentioned that they send lot of passanger from IAD they get stamp very easily on the same. I managed to stay in hotels in brutal cold weather and flew next morning to DC. However, before I left ticketing desk, I asked to reticket my flight on [redacted] Mar. [redacted]) at the ticking counter noted in the system and she said I should not have any problem. she asked me call emirates on ([redacted]) and confirm my tickets. I flew next morning to DC to go to embassy to get the stamp on new passport. With my surprise, embassy told me that they can’t do it here as I have to go to Atlanta because being a resident of South Carolina, they can’t serve in their jurisdiction. I felt so helpless….and stressed… to feel that Emirates staff misguided me to come to Washington DC. I had to stay overnight in DC & next morning ([redacted] Mar), I went to airport to change and reconfirm booking per [redacted]. I was shocked, when ticketing [redacted]s at IAD told me that my entire ticket got SUSPENDED COMPLETELY as NO SHOW. I was NOT a no show passenger. We had to go through lots of trouble because of their own policy, misguidance/misdirection as well as cancelling the entire tickets!!!!Desired Settlement: We are requesting to reimburse all the expenses related to misguidance/mis direction for us to go to Washington DC from Emirates Staff as well as complimentary round trip tickets for all the difficulty we went through.

Consumer

Response:

At this time, I have not been contacted by Emirates Newyork office regarding complaint ID [redacted].

Sincerely,

Review: On October **, 2015 I filed a complaint about poor service I've received by this airline and was resolved by giving me 35,000 miles from their Customer Affairs Office "[redacted]". To this date my account have not received these miles. Also I'm asking to be refunded my money that I lost from my hotel's reservation in Thailand for the sum of $375. My previous case assigned ID #[redacted] .Desired Settlement: Need to have the 35,000 miles promised to me by their Customer Affairs Officer and a refund of my lost reservation in Thailand for sum of $375. Thanks

Review: Recently I travelled from SFO -> HYD (round trip) for family emergency (My Father had an emergency situation and passed away). My return ticket got cancelled by mistake. Emirates didn't read the comments section properly and cancelled my return ticket. Their website is confusing. We are not aware this until I reached airport. Their customer service people couldn't provide any help to undo cancellation and they suggested me to purchase new ticket and follow up with emirates later on. I had to purchase a new return ticket at HYD airport on [redacted] May 2013. Overall I paid 3335.43 for my journey from which $1469.00 dollars are extra (1269.22+200) I paid becuase of this issue.

All happened because of some misunderstanding during the call with Emirates and their website is confusing. So, can you please go through the details and help emirates refund this extra amount I paid . I have been following up with [redacted] and [redacted] for past 2 and half months, but nothing is happening. After several emails and follow ups they only refunded me USD689.49 so far. They are no at all responding.

Details:

----------

1) On **-APR-2013 -- purchased original ticket on line for round trip from SFO to HYD. Original ticket and booking reference number: [redacted] & [redacted].

Amount paid $1760.71 USD.

2) On **-APR-2013 -changed my return journey date to **-APR-2013.

Amount paid ay [redacted] office for this change: 11,512.00 INR= $200 USD.

3) On **-APR-2013 - changed my return journey to **-MAY-2013.

Amount paid over the phone using credit card: $65.50 USD.

4) On **-APR-2013 - Requested (online) refund for 11,512 [redacted] which I paid on **-APR-2013 considering it as emergency situation. This step created an issue.

We just requested for the refund of 11,512 [redacted], which I paid at [redacted] office, but I didn't know (until I reached check in counter on **-MAY-2013 at HYD) that they cancelled my return ticket until I reached HYD airport. Please look at the comments section. We clearly wrote that we are asking for the refund of 11,512 Indian rupees. we didn't request fro cancellation. Their website is very confusing.

Comments section: I traveled to HYD from SFO as my father met with accident and emergency [redacted] surgey. He went into [redacted] and later died on Apr-[redacted] at HYD. I had to postpone my return date on this eTicket and paid over US $200 ( [redacted]) at HYD emirates office. Could you refund this extra fees I paid due to death in my family.

5) On **-MAY-2013 - When emirate’s officials told me that my ticket showing as cancelled, I was in panic mode & called customer service office immediately. I was in call for 2 hours requesting them to un-do the cancellation of my return ticket, so that I can travel on the same.

But they were not to help me as they couldn't get hold of right person who could authorize this. Finally they suggested me to purchase a new ticket and travel and follow up with emirates later on explaining everything. I had no options left and I purchased ticket as they have suggested me.

New ticket Number: [redacted].

What is the point of having customer service when they can't provide any help when a traveller got stuck in airport? Their customer service is very poor.

From **-MAY-2013: I have been following up with emirates for complete refund of 1269.22 USD (new ticket price [redacted]), and previously paid $200 USD dollars at emirates office in [redacted].

I am unhappy with Emirates and responses I got during emergency situation. I am sure that there will some kind of solution for any situation. After several emails they have refunded me only $689.49 USD so far.

So can you please take this request to right person (who is authorized) and make Emirates refund all the extra money I paid.

Thanks,

[redacted].Desired Settlement: I looking for a cash refund of the extra Money I paid or refund in any other form (extra ticket which I can use any time) etc.

Review: Dear Sir/Madam, Emirates airlines sent me an email saying that my skyward miles are expiring soon and that I should use them to make a purchase. So, I went online to buy a small item of 25$ (easily covered by my miles). Then there was an option that asked if I would also like to use my miles to pay for shipping/handling. Since I had enough miles, I selected that option. However, when I confirmed everything, they still charged me an amount of $48.22 on my credit card? I contacted them to cancel this order since, but they refuse to do so. I don't understand what I am paying those $48.22 for? It's not a huge amount, but I feel cheated. Thanks for your help! [redacted]Desired Settlement: I would like them to cancel the order and return my entire payment that has been charged on my card.

Business

Response:

Dear **. [redacted],

Thank you again for contacting us regarding your online purchase from Emirates High Street.

I do understand your concerns regarding your purchase, and have addressed them directly with High Street. They asked that you contact the directly at: [redacted]

We hope that you are able to amicably address your concerns.

Yours Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business asked me to contact emirates high street directly. I sent them an email expressing the mistake again, and emirates high street did not take any effort to resolve the issue. They either haven't realized that it was their mistake or they chose to ignore the issue.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am seeking a full refund for our disrupted flight from Harare Zimbabwe to London (TKT: [redacted] and TKT: [redacted] ) that was attempted on **-November.

On the Harare to Lusaka portion of the flight the aircraft struck an owl causing damage to the engine and rendering the plane unable to be flown to Dubai. This incident resulted to all passengers being delayed for 2 nights to a hotel in Lusaka, Zambia.

While I recognize that this disruption was due to a mechanical failure, the poor response, coordination of Emirates, and the lack of responsiveness to a reimbursement is prompting this message.

The following are just a few of the reasons I did not feel confident about continuing my journey to London on their aircraft and I felt compelled to purchase a separate ticket on another airline:

Although Emirates made the reservations for all passengers to stay at the airport, we were not informed of ANY changes to the travel itinerary. The hotel staff at the Intercontinental in Lusaka were also unaware of the flight status changes and we had to rely on ‘word of mouth’ of travel updates from other passengers we encountered in the hotel and our travel agent who vigilantly tracked the flight status. In fact it was our travel agent who informed us that we were not leaving on November [redacted], not Emirates nor the hotel staff. This came as a great surprise to us seeing at 1pm that afternoon we were able to check into the flight and select our seats! As a result of this lack of communication my traveling companion and I a loss of our lodging deposit ($200) at our hotel in London as we were not able to meet the cancellation deadline.

The airline attendants were able to receive and retrieve their personal effects, however, we the passengers were left for 3 days without personal supplies, a change of clothing, or a clothing/toiletries allowance.

Upon arrival in Lusaka, Zambia, I was forced to pay $50 for a temporary visa as I did not feel that it was appropriate for the Zambia Government in care of Emirates Airline to relinquish my US passport.

Although my colleague was notified by the hotel, I was not contacted about the departure time or date for the revised flight. I was fortunate that he contacted me to let me know that at 20:30 on the day prior to departure that we were to be up by 3:00am to be ready to depart at 4:00am. While we were in the lobby at 4:00 am, it was evident that not all passengers had been informed of this departure time and we were delayed in our departure for the airport until 05:00 am.

In 2015 alone, I have traveled over 140,000 miles. In my 14 years of continuous international travel, this is the first time I have ever felt compelled to issue a formal complaint to an airline for poor service. I understand from our travel agent that this organization will not offer a full refund for our flight and I am expecting a proper justification for this.

Honestly, I would have assumed that an organization such as Emirates would be inclined to have not only refunded our flight, but offered additional compensation or flight credits in hopes that we, as frequent fliers would reconsider using the services of Emirates in the future.Desired Settlement: I would like for a reasonable response from the customer service department and a full refund of my flight.

Review: I purchased a ticket for my wife to come from Beirut to Dubai . I went on Emirates' website and mistakenly purchased the ticket under my name , I immediately contacted customer service at Emiarates where they refused to assist me and informed me that I was out of luck. I was forced to purchase the ticket again . I do not feel that I owe Emirates for the original ticket just because they wouldn't help me update the passenger name .

EMIRATES AIRLINES WEB

SUBMISSIONS USD

USA

00000

UNITED STATES

Additional Information: EMIRATES AIRLINES

Reference: [redacted]

Category: Travel - AirlineDesired Settlement: Please refund the money as Emirates has the technology to change data . It is not fair to charge customers for mistakes that can be adjusted . I have been without a refund since January and certainly not happy with the customer service at Emirates.

Review: We purchased 5 airline tickets to Dubai. Myself, my wife, our two toddlers and our nanny. One week after we bought the ticket our nanny had a medical issue and cannot fly. We submitted the doctors note and didn't get a response. After calling in on multiple occasions the airline refused to let us change the name on the ticket, get a credit, or a refund for the unused ticket. They even told us that we wont even be able to use the seat if the flight is full. We paid for the seat.Desired Settlement: We would like to either receive a refund, a credit, or to be able to change the passenger name. At the very least we should be able to use the extra seat for space with our babies.

Review: I purchased a ticket directly from Emirates on January [redacted], 2015 for CAD 1599.91. I had a couple of connections on my itinerary:

Departure on March [redacted], 2015:

Toronto > Doha >Karachi

Return on May [redacted], 2015:

Islamanbad > Dubai >Toronto

I missed my flight from Doha to Karachi on April [redacted] and was not informed that there is a no-show fee/penalty on my ticket. I was not verbally informed that I will not be able to travel/ use my ticket until I pay the fee. I was also not informed that the penalty calculated for missing my Doha to Karachi flight is USD 600.

The day of my return (May [redacted]) from Islamabad, when I arrived at the airport, I was not allowed to check-in because my ticket had been suspended. I was told at the airport, two hours before the flight departure, that I am to pay USD 600 or I will not be able to travel with my infant son. My husband and a separate booking and it meant that if I did not pay I would not have been able to travel with my husband. This would have resulted us to pay even more fines/penalties or purchase and entire new ticket.

The Emirates representatives at the airport informed me that I was already "advised" to pay a penalty; but this was not the case as I had called in twice at an Emirates call center before my return date to inquire about my travels. At both times I was not informed that my ticket has been suspended and that I have to pay a penalty in order to travel on it further.

I had to arrange money at the last minute as we did not have cash on hand. It caused me great inconvenience and my family would not have been able to travel had we not been able to arrange the money. I had to borrow money from a distant relative and we were able to check-in when there was only an hour left for departure.

I have contacted Emirates and informed them of my complaint and all the dates that I spoke with their representatives at a call center. I was not able to speak to any one directly and I was informed to leave an email with their company. I have not been contacted by any representative so far.

I want to inform this agency that I was not verbally informed of any penalties and that there was a lot of miscommunication from their end. They can listen to the recordings and find prove that I have the right to make a complaint and that I am correct in my statements. I would like to get a refund for the USD 600 I had to pay because I can not afford that amount on top of what I had already paid for the ticket. Also, I find this penalty to be unfair when it was already a loss at my end to miss a flight. A lower penalty would have sufficed and the company is being unethical in charging this much money for a missed flight.

I would like thisDesired Settlement: I would like to receive a full refund of USD 600.

Business

Response:

Dear Revdex.com,With reference to your case number [redacted], we are in touch with [redacted].Emirates Reference : [redacted] Please let me know if you require any further information.Sincerely, [redacted]

Review: After ensuring that passengers will make their flight during connections in the Dubai airport, Emirates Airlines charges exceeding high fees for 'no show' of $800 per person when passengers are not able to make their connections. We were incredibly displeased with the treatment we received after being wrongfully considered to be 'no show' passengers during transit in the Dubai airport. Emirates staff never allowed us to speak with a supervisor during our time in the Dubai airport and we were never given a sufficient explanation for the 'no show' charges by help desk staff. We were told by Emirates staff, very rudely, to 'pay the fee or that we would be stuck in the airport'. Emirates Airlines displays what we saw to be a false sense of hospitality to passengers and from what we understood from Emirates staff to provide little benefit to overworked, perhaps exploited, staff in the Dubai airport. We will seek any alternative to flying Emirates in the future and would encourage others to look into their business practices and policies before flying or in anyway contributing Emirates Airlines.Desired Settlement: I would request a refund for the $2400 we were charged as part of an incorrect 'no show' classification on March [redacted] 2014. Unfortunately, I was not able to block the charge on my credit card as I has hoped and am seeking a refund for these charges.In addition, Emirates should contribute to the nearly $1000 in additional fees resulting from the 'no show' classification in hotel fees and other airline charges. I can provide documentation for these charges upon request.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: My Emirates Airline booking reference is [redacted] and I traveled from NY JFK to Dubai Flt EK0204 and arrived Dubai dec **,14 at 8.oo am.My next connecting flight break was 13 hours and 25 minutes.So I went to the Emirates Counter at Dubai Airport at requested hotel stay but the lady said you cant get it. I asked why she referred to a [redacted]. He came and and told me that since you have bought ticket through internet and you got discount on ticket so we wil not provide you hotel room. I asked the [redacted] his name which he refused to give .I told him that I have always traveled through Emirates and got hotel room whenever the connecting flight is over 8 hours I got hotel room (you can check my skyward record).He said they made the mistake when you were travelling before and they should not have given you hotel room. However this time I wont give you as you purchase the ticket on internet and internet tickets dont get hotel stay over 8 hours break for connecting flight. I insisted for his name and he said his name is [redacted].He had Mustache almost like Charlie Chaplin. He then said if you want a room you will have to pay $113.I was so tired I paid that amount and he sent me to Premiere Inn Dubai.

I demand that this be investigated and staff be told to provide good service at Dubai Counter.My $113 be refunded and please make sure that my return flight EK0613 on Dec **,14 I should be given Hotel room as this has almost 15 hours break in connecting flight.Desired Settlement: Refund of $113 which the [redacted] made me pay unnecessarily. Please make sure that I should be given Hotel stay on my return flight EK0613 on Dec. **,2014 as this would amount to pure discrimination if this time room is not provided.I have always traveled Emirates and in the past never had this problem. The staff at Emirates counter should provided courteous service and not be insulting. Please dont force me to think of using your competitors next time as they do provide this service.

Review: I writing this email to show my concern at the service I received Emirates at [redacted]. I travelled to Dubai with my family on vacation from Oct, **-Nov **, 2013. We booked our ticket via [redacted] (frequent flyer miles) which we accumulated after travelling on Emirates extensively. We also purchased some Emirates cash vouchers against our miles that we were told we could use with their partners. One of partner's recommended by Emirates was [redacted]. Emirates even provided a link from their [redacted] reservation page. We booked out tickets through Emirates page and then we made reservations for the car. There was no box that needed to be checked for using vouchers. We assume since [redacted] was directing us to [redacted], it will be noted in our reservations that we were a Emirates frequent flyer. Here I would like to mention that we selected [redacted] because it is a partner with Emirates Airlines which we have our frequent flyer miles with. Otherwise, there were other better choices. Upon arrival we were told the car we booked ([redacted]) was not available. We had to take another similar car which we did not mind. When the clerk ran the credit card I asked him if I he could use Emirates vouchers. The clerk told me that it would be easier if I use them when I returned the car with the final bill. We agreed. Ten days later when we came to return the car a different clerk named [redacted] was present who refused to take the vouchers. I explained that these are from your partner Emirates and I already told about them to the clerk when I checked in. But, he insisted that they did not accept them. At this time, I asked for the supervisor. I was connected with a [redacted] who claimed to be the manager. He repeated the same thing but the reason he gave was that they could not accept these vouchers because we booked our car online. He said vouchers are only accepted if we were a walk in customer which seemed strange. Who rents a car at an International airport by walking In? I asked how come it is not in my rental agreement that vouchers are accepted only for walk ins but he could not answer that. Instead, he pointed to me a book from his drawer that supposed to have this policy. I asked again how can a customer know about a policy that is not part of their rental agreement. He started to get agitated and refused to discuss it further. To make the story short, I was getting late for my flight so I paid my bill with a credit card. We tried using these vouchers at Dubai duty-free shops and many other stores at the airport but non would accept them. We tried using them on the Emirates plane but they won't even accept them. They were $100 worth which are now wasted.

Upon our return, we wrote to Emirates and told them the whole experience. We told them it was not a good practice to sell vouchers to customers when Emirates or their partners had no intention to honouring it. To remedy my complaint, I requested the amount be credited to our credit car or miles should be re-added to my balance. So far, Emirate has refused to do neither. They still suggest we should go back to Dubai and spend it some other partner of theirs. I have no plans to go back and frankly I am not sure about using Emirates again. I believe this is breach of contract by Emirates to their Frequent Flyer Program participants.Desired Settlement: 1. Refund cash or credit back miles

2. Train your staff and partners to deal with Skyward redemptions. We asked 10 Emirate staff memebers at Dubai airport and no was helpful answering Skyward related questions.

3. Fix [redacted] website and add details on where and how to use miles and vouchers

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: Issue:

Me and my sons showed up at the Dulles Airport at 8am on the day of travel , June [redacted] 2015 only to be told that someone using my name had called the airlines that morning at 7am ( the flight was scheduled for 10:50am) and cancelled the tickets . Ofcouse that was a huge shock to me!! After much arguing at the ticket counter I was referred to another agent who explained that this may be a fraud attempt and their system had flagged these tickets and automatically cancelled them . They further explained those tickets are no longer valid and I have to rebook the tickets to travel.

I want to point out that ..I DID NOT CALL TO CANCEL THE TICKETS. I would love to know if they have any recorded conversation with this impersonator and what checks and validation the EMIRATES agents performed before cancelling this ticket.

I requested that they match the ticket price that I paid previously but I was told that they could not honor that price anymore and their system won’t allow that. If I had enough time..I would have argued and insisted that I talk to the manager to get them match the old ticket price . But my focus was on getting on the place with my family to go to India and see my parents . So in a way I was forced to pay a higher price to book the same tickets on the same plane for the same passengers for the same itinerary.

The new reservation was made on the day of travel by the EMIRATES agent at the counter and I was charged $5,187.13 on June [redacted] 2015. The booking reference for this charge is [redacted].

Note: The itinerary and passengers are exactly the same in this booking , except that I was forced to pay a higher amount for no fault of mine.

I am attaching the email confirmation and the e-tickets from Emirates related to [redacted]

Dispute Resolution ASK:

• Reimbursement for the ticket price difference $ 1,336.88 ( Ticket price of 5,187.13 less $3,850.25)

Note: The amount paid under the original reservation ($3850.25) was just reimbursed to me.Desired Settlement: Reimbursement for the ticket price difference $ 1,336.88 ( Ticket price of 5,187.13 less $3,850.25)

Review: I have flown from NYC (JFK) to Kochi ( [redacted] in india on the [redacted] of June and Returned on the [redacted] of July. My experience with the Airline has been terrible and I seek resolution for each and every one of them. Please see the complaints below. I was traveling with my spouse and 17month old infant. Booking Reference [redacted]) Flight from New York City (JFK) to Dubai (DXB) Flight [redacted] Flight # [redacted]

Onboard the Aircraft on the 23:00, I had handed over a ziplock bag with 2 boxes of Insulin - Lantus Solostar, With each box containing 5 individual pens of insulin to be kept refrigerated to the Air Stewardess. I was seated in the bassinet available seat right behind the Aircrew/Service Galley. The Stewardess accepted the item with a smile and informed that she would return it to me before I get down at my destination. Reaching Dubai, The stewardess failed to return the items to me,having an overnight flight and with the extra trouble with traveling with an infant I had forgotten about the Insulin and failed to ask the stewardess about it and collect it ( I believed it was the responsibility of the Stewardess to return it). I deplaned and in the airport I remembered about the insulin, and while at the gates of my connection flight to Cochin (DXB- [redacted] on 06/**/2015 [redacted]) I informed the staff, they were in a rush to complete boarding and told me that the insulin will be delivered to me shortly before landing in Cochin on the flight I was boarding. Before landing in Cochin at 2:55 AM on 06/**/2015 Local time I asked the stewardess on that flight about my insulin being delivered, she had no information regarding this and filled out a form and asked me to get in touch/follow up with the ground crew at [redacted] I did everything as directed, the ground staff took my information and asked me to send an email to them and gave me the email address, having done that I received an email which was forwarded from the Lost and Found department In Dubai, claiming that nothing has been found with them, I Responded that as far as I am concerned, the item is not lost as this is not something that has been left behind by me, in the seat or in the overhead storage space. There was no replies to the emails and my further attempts to contact them yielded a reply asking me not to send further emails and that attempts will be made to deliver my email for a few days and then retired? (i have all the emails on this regard)

2) Upon reaching my destination in Kochi at 2:55 AM on 06/**/2015 I find that one of my luggage (Brand new hard shell Trunk, which is built like a tank) had not shown up on the luggage carousel, my 4 other pieces and and Infant seat came through fine and I had collected them. I again went to ground staff, and informed about the issue, they told me that they had announced my name to inform me that my luggage would not be arriving on the flight that I arrived on rather would be coming on a flight later on. The staff issued me a form and typed a PIR, property Ir regulatory Report and also made me sign an authorization and I believe a customs declaration so that they could deliver my luggage to my residence. I had my clothes and also 2 boxes of a chemical product which had been sealed (never open) of "mold armor" toiletries, my infant's diapers, cell phone chargers in that piece of luggage. The item was delivered at noon on the [redacted], I was demanded 500.00 INR upon delivery, which I paid (had my luggage arrived at the airport along with the rest what was the need of this extra expense to me). The luggage arrived in a bad shape, with locks missing, and wheels damaged and with a wheel missing. Upon opening the Trunk I realize that "mold armour" had spilt on to my clothes and destroyed my clothes (it contains bleach). I tried to file 2 claims, one for my Delayed baggage and the costs incurred to me for purchasing toiletries, diapers, cellphone charger and I was dictated by the staff that for Emirates to entertain a claim, at least half of all the luggage should have failed to reach the destination and a it should have been delayed for more than 3 days, this is the most ridiculous thing I have heard from an airline from my years of traveling over seas. I also seek compensation for my damaged clothes in the trunk caused by the spilling of "mold armor", this has been because the severe mishandling of the trunk. My locks were missing and the contents of my luggage had been tampered with. Email yielded a reply saying attempts will be made to deliver my email for a few days and then retired? (i have all the emails on this regard). For my damaged baggage claim I was ordered to send across photos of my trunk so the airline can decide whether they would want to repair it or to issue me the price of the trunk, and asked me the bill of sale. I sent them everything requested, I was ordered to collect the amount $105.00 in INR from their cabin/office on the day I was flying back to NY (07/**/2015), which I did which lead to something even graver, which is listed below.

3) On 07/**/2015 I arrived at the [redacted] airport and waited at the cabin Emirates where I was directed to collect my $105.00 equivalent in INR for my damaged Trunk, One of the staff asked me to take a seat and wait and she was to get someone else, I waited there and no one dropped in and I later discovered that the boarding has been completed/gates were closed and the plan was to proceed to the runway for departure. Having been in the cabin I and with no staff coming to assist me I was unaware of this, and ended up missing my flight. Soon after the aircraft departed the staff came to the cabin and I was told that I missed the plane and it was my fault, and its a NO-Show. and I was paid the equivalent of the purchase price of my trunk, $105.00.

I had to call the call center to purchase tickets for the next flight on 07/**/2015 at 4:15 AM ([redacted]) and I was told that I had to pay $600.00 per adult ticket (total of $1200.00), $258.00 per adult ticket as fare adjustment ($516.00) and close to $125.00 for the infant, all of which was charged to my [redacted] Card for a total amount of $1836.46. I was in no mood to put up an argument, my priority was to return to USA, and with flights being packed as people were returning after Eid vacation, I just wanted to get back. The attitude of the Airline staff was with out any concern for the customer and courtesy and I rather be back to my country and deal with things once in America. I demand refund of all these charges as it all resulted from misguidance on the part of your staff. I also wish to be compensated for the inconvenience and trauma.

4) On 07/**/2015 At baggage check-in, I was told that I am allowed only 2 carry on, I asked why he said the airline permits only a carry on per adult ticket and a hand bag for the infant as the infant cannot carry a carryon (This is again one of the most preposterous things I've heard, but from my experience with Emirates I was not surprised). I had flown to India with 3 carry-on. My carry-on pieces were all within the stipulated dimensions and size. It even mentions the dimensions in the itinerary I quote "Infants in all cabin classes are permitted one checked-in bag: maximum weight 23 kg (50 lbs.) with total dimensions

(length + width + height) not exceeding 115 cm (45 inches) and one carry-on bag for inflight food and disposable items (weight not to exceed 5 kg /11 lbs.) and maximum dimensions: 55 x 38 x 20 cm (22 x 15 x 8 inches)."

The supervisor was contacted and he was very rude, and I was in no mood to argue, He said that in no way, that I was taking 2 carry-ons, and he said he could bring back the extra piece of luggage for which I had paid $185.10 which was underweight, and the luggage was brought back and I had stuffed some items in them. To his dictation I had to discard my Infant's carry on, his toys (teddy bear), formula, clothes and diapers. I was able to transfer his medication, formula and some diapers to my other 2 carry on.

I demand a letter of apology for this and seek reimbursement for the price of the carry on and its contents that I was forced to discard.

5) Upon Arrival at JFK, New york on 07/**/2015 I find out that my infant car seat has been damaged, due to severe mishandling with its carry handle damaged. I discovered this when I took it out of the plastic bag to fix it in my car. I demand that I am reimbursed adequate money to purchase a similar car seat.Desired Settlement: I Seek Resolution of all the listed complaints. I have also complained directly to the airline. I demand that I am compensated for my loss due to mismanagement of your service. I also seek a letter of apology. Emirates is listed in the top 10, I fly by emirates quite often, but had never had this ordeal, and wish that no one ever has to go through the same nightmare as I have gone through.

the break up of the esolution I seek for each of the above are listed blow

1) Lantus Solostar 2 boxes , approximately $400/box --->$800.00

(my insurance will not allow me additional medication as I have received them already!)

2) Delayed Luggage, For Purchased Clothes and Toiletries for immediate use $150/day ------>$300.00

cell phone charger -------->$35.46

Fee Collected by Delivery Person---------->$8.00

Damaged Clothes------->$400.00

3)No Show+Fare Adjustment on Ticket ----------------------->$1836.46

Hotel Expenses------------------------------------------------------> $88.00

4) Cost of Discarded Carry -----------------------------------------> $119.00

Cost of items forced to items ------------------------------------->$75.00

5) Infant Carseat -------------------------------------------------------->$125.00?

I request a reimbursement of $3786.92 as the lost incurred to me.

I demand a letter of apology

I demand to compensated for my nightmarish ordeal for the inconvenience caused

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].The way they choose to do business is disgusting.Sincerely,[redacted]l