Emirates

Review: Hello,

I would like to file a complaint on Emirates Airlines as they didn't refund my ticket without penalty because of my health condition/injury based on their policy as they stated on their website's cancellation fee waiver policy.

Emirates online booking reference number: [redacted]

E Ticket Number 1: [redacted]

E Ticket Number 2: [redacted] (My Fiance)

Total Amount paid: $1927.10

Total Amount processed for refund after cancellation: $763.55 + $763.55 = $1527.10

Cancellation PENALTY they charged after cancellation: $400

I booked tickets with Emirates almost a month ago and I got injured on my left knee almost a week after booking the tickets for my international trip. Pain/internal injury got worse and I had to see the doctor last week and he recommended not to go on trips where I have to sit for longer duration till I get the treatment and the treatment started this week. I called Emirates Airlines agent, explained them my situation and asked them to cancel my ticket without penalty based on my health condition. They asked me to fill the cancellation form and explaining the health condition. I did and then I got an email asking for the doctor note.

I emailed the doctor note to the email they provided explaining the situation that I will be getting treatment for my injury this week and that my Fiance will also be with me during the treatment and to cancel both tickets without penalty based on my health condition.

Today I got email from them regarding refund and I noticed that they charged me the PENALTY fee though I submitted the doctor note. This is in violation to their own policy. Below are the emails I got from them. Initially I got email from them on Nov **, 2014 asking for doctor note regarding my health condition and then on Nov **, 2014 they charged me the penalty stating that fare conditions do not permit a waiver due to illness of the passenger or family member. This is total VIOLATION of their own cancellation policy.

Nov **, 2014 (After I cancelled my ticket with health condition):

Thank you for your query – we will respond as quickly as possible.

For your reference, please find a summary of the information you submitted:

Further action required: Since you have indicated that you wish to request a waiver of the cancellation charges for your ticket due to Death of Passenger or close family member or serious illness of passenger, please forward a copy of the death or medical certificate to [redacted] ensuring the attachment is legible, less than 2MB in size, and the subject line contains the ticket numbers applicable.Failure to receive these documents within 5 days will result in the cancellation fees being applied as normal.

I emailed them the doctor note on same day ie., Nov **, 2014.

Nov **, 2014 (today regarding refund):

Ticket No : [redacted]

Refund Request No : [redacted] Thank you for choosing Emirates

We are pleased to advise that your refund request has been processed by Emirates.

The total refund amount due to you is USD763.55.

Please be aware that we have processed refund by deducting the penalty charges, because the fare conditions do not permit a waiver due to illness of the passenger or family member.

Ticket No : [redacted]

Refund Request No : [redacted] Thank you for choosing Emirates

We are pleased to advise that your refund request has been processed by Emirates.

The total refund amount due to you is USD763.55.

Please be aware that we have processed refund by deducting the penalty charges, because the fare conditions do not permit a waiver due to illness of the passenger or family member.Desired Settlement: Hi,

Please help me to get the full refund back from Emirates as they mentioned in the email I received asking for health document and as per their cancellation fee waiver policy based on health condition of passengers.

I would like to get the balance of my refund of $400.. Total refund should be the total amount that I paid., ie $1927.10.

Thank you,

Business

Response:

With reference to your case number [redacted], please find our response below to [redacted] dated on ** November 2014. Our file reference [redacted]

Thank you,

[redacted]

Our Ref No: NYC/X/SW/211114/6981780

21 November 2014

Dear [redacted],

We are in receipt of your complaint that you filed with the Revdex.com number [redacted] regarding your tickets[redacted]-53 refund penalties. We have investigated the matter and allow me to respond.

Our record indicates you made your booking online on 24 September 2014. When making a booking online and once you have selected your flights, under the Review Itinerary tab there is a note which states "Please check your trip details below and click Book this Itinerary to review ticketing options.

The terms and conditions of a ticket are given to you online before you are prompted to purchase the ticket. Once your flight itinerary was confirmed and purchased, any changes to this itinerary are subject to the appropriate fees and penalties as per the terms and conditions of that ticket.

As per United State of America Department of Transportation (DOT) regulations for passenger protection, Passengers have 24 hours from the date of purchase to receive a full refund without any charges.

According to your booking reference [redacted] that was made on 24 September 2014, you contacted our Call Centre on 02October advising the fare went down and you needed a refund of the difference. Your request was denied. On 23 October, you asked for full refund due to you also have booking reference F4TZB2 with your travel agent with tickets 1767552500948-49 which was voided later on. The request was also denied. On the 14 November, you called to cancel the booking and were advised there is USD 200 refund fee per ticket and there is no waiver for medical ground.

[redacted], when you contacted the refund department, they emailed you asking you for documents pertaining your request for refund waiver. That was not a promise, that is only to review your request. And you received an email advising you the same as above.

Thank you for taking the time to write to us, your understanding and allowing us to comment.

Yours sincerely,

Salwa Gasser

Customer Affairs Officer | Customer Affairs & Service Audit - NA

55 East 59 Street, Floor 5 | New York, N.Y. 10022

Review: I am writing to formally complain about the service I received from your office both in America and outside the country. I had booked a ticket for my mother who was supposed to depart [redacted], Nigeria and to America for medical treatment on the 7/**/14. She got to the airport at exactly 7:15pm (Nigerian Time). Her flight was to depart at (8:45pm) Nigerian Time.

The young man at the check-in desk whom I later found out his name to be [redacted], a [redacted] descent, denied her checking in. He kept telling her that she didn't reserve any seats, that's why they can't check her in. That she missed her flight, and the plane was already boarding. To me, this is the most ignorant and ridiculous comment I've ever heard.

She dialed my number at 7:30pm (U.S time) and I asked to speak to the man to find out what happened. The man was very rude over the phone, yelling and calling me corrupt; telling me he will hang up the phone if I dare plead with him to put her on another flight. All because I asked him to check if there was any available flight and I will pay the difference.

My mother informed me that he snatched the itinerary she printed out and dropped it in the trash, telling her it has expired and she shouldn't be holding on to it anymore. I was really heart broken hearing all these over the phone without doing anything. I called Emirates a couple of times to complain about this and to figure out a way forward. I was asked to pay the flight difference since she never check-in. They told me they will follow up with [redacted] office to find out what transpired. They asked me to contact my booking agent and have him pay the difference since they can't accept it over the phone. I was unable to reach my agent, so I asked if there was any alternative. They asked me to go to Logan International Airport in Boston and pay at the front desk.

Meanwhile, my mother was still stranded at Murtala Mohammed airport, with no place or anyone to call. She had taken a bus from her town which was 8 hrs away to [redacted] so home was very far for her. She told me she will sleep at the airport and wait for the next flight, which should be 18 hrs! I had to also book her a hotel over the phone so she can sleep somewhere and return to the airport the next day. The hotel charges was $110.76

As I left work on 7/**/14, I drove to Logan airport to pay. When I got to the stand, I felt neglected. The girl at the front desk told me to wait until she was done login things in the system. I waited before her for another 15 minutes and asked if she could find someone to help me. She was very rude to me as well, telling me there's no one else but her so I have to wait or come back, as at 10:20 pm at night. I stayed at the stand for half an hour before she finally looked up to assist me. I ended up paying an additional $503, just so my mother can take the next flight available. I was at Logan for over 1 hr coupled with being ignored.! My parking ticket was $10! As my mother checked in today, a lady who missed her flight yesterday confirmed to her, and over the phone to me that she paid $100 to take the next flight as well. WHY DID I PAY $503????

I am well traveled and never have I heard that check-in gate closes 1hr 30mins before departure. The young man who treated my mother this way is an employee of yours and should be questioned as to what gave him the right to trash her itinerary. I demand a proper investigation in this matter, as I plan to take it to any level fit. If I do not hear any response from your office, I will contact my lawyer. I am very bitter about this matter!

Airline Reservation code: [redacted].Desired Settlement: I want the extra charges and hotel fees totaling $613.76 to be refunded to me. This situation could have been avoided if Emirates trained their employees well enough to know that an hour and half is enough window to check in a customer' let alone two hours, without insulting me on the phone. Pulling out that amount of money was unplanned and left a strain on my bank account.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: Ticket # - [redacted]Booking Ref # - MWHLJB

My name is [redacted] and I am requesting a refund for a ticket that I purchased FROM Emirates on October [redacted]2013. This was a ticket from RDU to JFK (DELTA) ?Connecting?JFK to Dubai (Emirates)? Connecting? Dubai to Lahore (Emirates). I purchased this ticket for my 2 week vacation to Pakistan for my Sister’s wedding. I DID NOT receive the service/product that I paid for. Per the instructions on the Reservation, I arrived at RDU Airport for my connecting flight with Delta on 1/**/201*. I checked in my baggage and paid Delta $50 for my luggage. My flight was at 1st delayed and then later it was cancelled. I waited at the airport for 6 hours. I spoke to Delta and told them that I have a connecting flight tonight at 11pm from JFK to Dubai (Emirates). Delta said they cannot help me; I need to speak to Emirates since I paid them and booked the flight through them. There were other airlines going that day and the Delta rep told me I need to speak to Emirates, it’s up to them to put me on another flight. I called Emirates, I spent an hour on the phone with a supervisor and I was told they cannot put me on another connecting flight; I need to speak to Delta. I spoke to Delta while on the phone with the Emirates supervisor, Delta made it clear that Emirates would be the one to make that change. I told the Emirates supervisor that Delta is telling me Emirates will need to change my flight so I can get to JFK to catch my 11pm flight. The supervisor told me to callback in 2 hours and he will get me a seat confirmed. I called in 2 hours at about 8pm and spent an hour explaining the same story again and was told there is no way they can get me on any flight to get to my original Emirates Flight in JFK by 11pm that night. I was told I can call back in 2 hours and they will have my seat confirmed on the next Emirates flight which was the next day (Saturday Night). I called back in 2 hours and had to explain the whole story again for the 3rd time and I was told there are NO Seats available on the Saturday or Sunday flights. I asked to speak to the [redacted] and was placed on hold for 1 hour. Finally the [redacted] came on the line and said there may be 1 seat available but I have to callback in 2 hours.

I called back in 2 hours again and I was transferred to a lady manager who was extremely rude and started yelling at me for calling again. She told me if I want to get on the Saturday flight then I better wait instead of bothering them by calling back again and again. I told her I was told to callback. She said “If you continue calling, I will put you on the Tuesday or Wednesday flight.” I practically begged her to put me on the earliest flight because it was my sister’s wedding. She said that’s not her problem that I have to attend a wedding and also told me they will call me back whenever they have something available.

I didn’t hear back from anyone for about 3 hours. I then called back at 3 am and spoke to a manager, he said he was able to confirm my flight for Saturday Night at 11pm and he changed my domestic flight from Delta to American Airlines departing from RDU to JFK at 10:15am. He said I need to be at RDU at 8am and I will have to wait at JFK for 12 hours before my next flight (Emirates). I asked him if he was sure that I am all set now. He said everything is complete and he emailed me the new itinerary with the American Airlines and Emirates info.

So, I went to RDU at 8am to check-in on Saturday 1/*/201*, I waited in the line for *5 mins and when I finally got at the counter, American Airlines couldn’t find me in the system. They sent me back to Delta, I waited there for 30 minutes and Delta couldn’t find me in their system either. I went back to American Airlines and showed them the email from Emirates with the flight info. American Airlines said they couldn’t find me at all in their system, they advised me to call Emirates, and so I called Emirates again. I spent about 1 hour with Emirates on the phone and finally they fixed my flight booking. The emirates rep said they (Emirates) made a mistake and didn’t complete my flight reservation properly. He fixed that, I went back to the American Airlines counter, there was only 15 minutes left for the flight to takeoff when American Airlines checked in my baggage and I ran upstairs to catch my flight. I finally arrived at JFK and after waiting approx. 12 hours I boarded my Emirates flight. Because of Emirates my trip was completely ruined, I missed the wedding ceremony and my trip went to a waste.

I am requesting a full refund of the amount I paid to Emirates for a disastrous trip and the worst possible experience ever.

I paid a lot of money for the seats of my choices, good and friendly customer service and overall an excellent vacation experience (out of country) but Emirates wasted my time, gave me the hardest time in the world, awful customer service, constantly lied to me, and extremely rude supervisors.

I didn’t authorize them $1593.20 for such a terrible experience, therefore I’m disputing this charge.Desired Settlement: I am requesting a full refund of the amount I paid to Emirates for a disastrous trip and the worst possible experience ever.

I paid a lot of money for the seats of my choices, good and friendly customer service and overall an excellent vacation experience (out of country) but Emirates wasted my time, gave me the hardest time in the world, awful customer service, constantly lied to me, and extremely rude supervisors.

I didn’t authorize them $1593.20 for such a terrible experience, therefore I’m disputing this charge.

Consumer

Response:

At this time, I have not been contacted by Emirates at all regarding complaint ID [redacted].

Trust me They're very **, **and [redacted].

Sincerely,

Review: I am a physician and a member of multiple academic/medical organizations in our field. I am an invited speaker at the Global Health Summit to be held in Ahmedabad, India between January **-[redacted] 2014. In order to attend for the same, I booked my ticket with Emirates Airlines. They processed my American Express Credit card for $2417.87 and issued me a confirmation no. [redacted]. I also confirmed with American express to ascertain that the payment was authorized. This booking was done on November **, 2013. About 2 weeks later, I called the airline just to confirm my seats and to my shock, they told me that the booking had been cancelled. They told me that it was a 'system error'. They had made no attempts to inform me and when I investigated the matter further, American Express clarified that the credit card authorization had been done by Emirates. Emirates said that they had not 'posted' the charges after authorization due to a 'system error'. I asked Emirates to give me another booking on the itinerary and they told me that the itinerary was not available any more. As a result of this, my credibility with the Global Health Summit is at stake and also, I have blocked my patient schedule between December ** 2013 through January [redacted], 2014 resulting in financial loss. I have filed a complaint with Emirates; however, there has not been any response. I suspect that the flight may have been overbooked and that Emirates purposely did not process my booking. I trust that Revdex.com will help me resolve this situation.Desired Settlement: Provide ticket on the same original itinerary, if not available in economy, then in the Business or First Class, with the same fare.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Emirates e mailed me stating that the ticket was cancelled due to a 'system' issue. However, they offered no solution to the problem. In the meanwhile, my entire trip was cancelled due to non availability of flights matching my original itinerary.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Emirates Customer Affairs in New York refuse to extend a travel voucher for travel up to June **, 2014. It was issued to me June **, 2012 and valid for a year. I appreciate Emirates doing so because I had to have emergency surgery and as a result cancel a six member family trip. I have been a regular Emirates customer for over ten years. My Emirates Frequent Flyer number is Skywards [redacted]. Emirates requires that this travel voucher be exchanged at on of their ticket offices. I have no problem with it. Unfortunately, I had to visit India in January 2013 due to a death in the family and I was in Salt Lake City, UT when I got the news. So I called the Emirates office in NY attempting to book tickets for me an my wife to go to India for the funeral. Unfortunately, Emirates was not willing to exchange my Travel voucher on the phone. So I purchased Tickets from Emirates on Line and proceeded with my trip. There was no way I could also wait in Dallas for two days over the weekend and exchange the travel voucher on a week day and expect them to keep the body for a week before burial in India. On my return, I presented my request to Emirates to extend my travel voucher for a year up to June **,2014, explaining the special circumstances and requesting Good Will Consideration. I spoke to them today and they were down right rude asking me why I waited so long. I e-mailed Emirates, NY, my request in March 2013 as soon as I got back from India. I have not received a reply to my request.Desired Settlement: I would like Emirates Airlines to extend my $1200 refund which was in the form of a travel voucher for one year. That is the amount they withheld from my six ticket fares till I produced Doctor's certificate of my Prostrate surgery. I request Emirates to extend my travel voucher Reference: [redacted] Skywards:[redacted] up to June **,2014 so I can use Emirates Airlines again to take my family to India. I request this as a gesture of Goodwill from Emirates Airlines to a loyal customer.

Business

Response:

Dear [redacted],

I refer to your correspondence received at our offices regarding the cancellation of your journey due to illness. Firstly, l hope you are recovering from your surgery and wish you the best of health.

[redacted], we have reviewed the fare and ticketing rules and policy relating to your E-tickets: [redacted]. Our records indicate your ticket cancellation fee as US$200.00 per ticket.

We do understand your disappointment with the sequence of events surrounding your travel plans, and regrettably are unable to process a refund of the incurred cancellation fees as you have requested. We, do value your patronage and as a one time accommodation to you our valued customer, we are pleased to offer you a travel credit voucher (MCO) in the equivalent amount of: US$1200.00.

This travel cred it voucher is:

l. Valid for (1) one year from the issue date

2. Can be used towards Emirates goods and services at any Emirates ticket office, not a

travel agency.

3. The voucher is for travel credit only and can not be exchanged for cash

4. The voucher is non- transferable, and valid in your name only; no exceptions can be made. Kindly allow (10) ten business days for the travel credit voucher to be mailed to you.

We hope that your next journey on Emirates will be incident free as we look forward to welcoming you onboard another Emirates flight.

[redacted], it is suggested that passengers purchase travel insurance prior to their journey to offset any incurred expenses due to unforeseen circumstances

We hope that your next journey on Emirates will be incident free as we look forward to elcoming your family onboard another Emirates flight.

Thank you for bringing the matter to our attention and allowing us to comment ours sincerely,

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: On May [redacted] 2014 I filed the following luggage damage complaint.

"I checked in one piece of luggage, a large hard-shell DELSEY suitcase that rolls on 4 wheels, during my flight from Dubai to Glasgow on May [redacted] The bag arrived to Glasgow severely damaged at the location of two of the 4 wheels. What appears to be an impact due to falling resulted in the wheels being pushed through the hard-shell skin of the suitcase. The area where the wheels are secured to the suite case is completely cracked."

On May [redacted], I was contacted via email by [redacted], requesting photographs of the damage which I supplied the same day.

On May [redacted], I was contacted by phone by [redacted] She offered my $25 dollars towards the repair and/or replacement for a bag that is worth $400 dollars!

After I was able to replace the damaged suitcase with a similar one at a heavily discounted price of $147 including tax, [redacted] increased her offer on June [redacted] to $73.50 dollars.

On June [redacted], I wrote the following note to her [redacted].

I am deeply disappointed that Emirates Airlines is very reluctant to take responsibility for the severe damage (2 broken wheels and a cracked shell) to my suitcase during a flight from Dubai to Glasgow. To date, no one has apologized.

In spite of providing ample photographic evidence of the extent of the damage, your office has been using the line of "assessing the value" of my damaged luggage to avoid fair compensation for the damaged suitcase. As you know, no one keeps luggage receipts looked is safes for years just in case.

For a 29-inch hard shell Delsey suitcase, your office originally offered me a $25 CAD!

After your office has contacted me by phone on May [redacted], I took the suitcase to a local repair shop to obtain a repair estimate. I was informed that it will cost $200 plus GST. The store did not wish to provide a written estimate. On the same day, I found a very similar suitcase on sale at the Hudson Bay, a major Canadian department store. The suitcase was discounted from $400 to only $140. Given that the cost to replace is less than to repair, I proceeded with purchasing this discounted suitcase (please see attached receipt).

To my surprise, your office offered to reimburse only $73.5 CAD. Any reasonable person would acknowledge that one cannot replace two broken wheels and fix a cracked hard shell for $73.5 CAD.

In spite of what happened to my luggage and the unusual hassle I endured with the claim process, I still have confidence that Emirates Airlines cares about its customers and I remain hopeful that you will be able to fairly resolve my claim.

I have been trying to resolve this issue with Emirates since May [redacted] with no luck in spite of my numerous communication.Desired Settlement: I ask that Emirates apologizes for damaging my suitcase and reimburse me for the full amount of the replacement suitcase, this is $147 CAD.

Business

Response:

To Whom it May Concern;

Please see my response to [redacted] in regards to his request for reimbursement for a damaged bag. [redacted] did not report his bag as damaged while at the airport, and he was unwilling top assist in establishing damages of the same bag to determine liability and a viable solution. [redacted] did not state in any communication with me that he had his bag assessed for damages. We can liaise with his repair company to confirm damages to his bag, had that information been provided. As his bag was several years old by his own account, 50% of the value of a replacement is fair.

Dear [redacted],

Thank you for taking the time to speak to me regarding your claim on May **.

I am concerned to learn that you discovered a baggage irregularity to your checked baggage and sincerely regret any inconvenience you experienced.

When we spoke, you stated that you purchased your bag several years ago, at which time I offered you $25.00 towards the repair and/or replacement of your bag. This was not a viable option for you. I then asked you to have your bag assessed so that we could determine the current value of your bag.

Your claim is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the country where you began and ended your journey. The Montreal Convention is exclusive which means that it provides the only remedy available in these circumstances. In accordance with the Montreal Convention, the airline's liability is limited to a maximum of 1131SDRs (Special Drawing Rights). At the time of your claim, 1 SDR is equivalent to USD1.54. The limit is a maximum limit and is subject to proof of loss.

I requested this verification to determine our actual liability under the Montreal Convention. You did not provide sufficient information regarding the damages to your baggage. You submitted a receipt for a replacement bag valued at 147.00CAD. As a gesture of goodwill, I would like to offer you 50% of the value of the suitcase you chose to purchase.

I am pleased to offer you 73.50CAD towards the purchase of your replacement bag. Please complete and sign the attached claim settlement form should you choose to accept this offer. Once you have completed the forms, send them back along with a copy of your photo identification. Once all documentation is received, you should allow an addition 5-7 business days to receive your payment.

We do hope your recent experience has not marred your impression of the service offered by Emirates and that we will have the pleasure of welcoming you and your family on board our flights again soon.

Sincerely,

Review: I made a reservation on Mar [redacted]through Emirates for an internation travel from Raleigh, NC to Bangalore india starting [redacted]. There were some cancellation and rebooking made in between and submitted a form on March [redacted] for my cancellation. Below are the details of my refund email sent from emirates ([redacted]).

Ticket No : [redacted]

Refund Request No : [redacted]

The total refund amount due to you is USD98.60.

Ticket No : [redacted]

Refund Request No : [redacted]

The total refund amount due to you is USD1136.30.

Had been waiting on my refund to be processed since Mar[redacted] and had been hearing from Emirates on call team saying the refund will take atleast 10 days. I waited and been reaching out to them and they keep giving the same answer. Finally I sent an email to refunds team and they came back saying the refund was processed on [redacted]. But I don't see any refund processed and I also checked with the bank(chase) on my refunnd being processed and we don't see anything being processed so far. The due is past a month and am liable to pay my credit card bills with interest, which is hard on my part as my refund is not processed yet. They still ask me to wait until for them to check the status of my refund. It really costs me extra money and time to interactt with them and also on the due on my bills.

Please help me in this regard to get my refund ASAP.

Thanks, [redacted]Desired Settlement: Emirates should settle my refund amount for USD 98.60 + USD 1136.30 and a settlement amount for the pain, time and money I spent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I would like to file a complaint regarding the ticket bookings that I made today. I have been looking for airline tickets for few days to bring my parents and sister over to Los Angeles through Dubai, because I flew Emirates in July 2012 and had a wonderful experience. my connection was long at the day and Emirates accommodated me for stay at [redacted] at the Terminal. I called three times before booking the ticket today and all the associates assured me that my family are eligible for "Dubai Connect" and can get a Hotel at to no Extra charge. I told an associate called "[redacted]" that my parents hold an Iraqi passport so are they still eligible?. she assured me that there used to be restriction on [redacted] but got lifted and there are no restrictions anymore. I went ahead and headed to Emirates office in Los Angeles at Sepulveda blvd to issue the tickets. the associate there expressed her concern about eligibility but she said since they told you that you are eligible then you can call them back and ask them to provide the hotel. I issued the tickets and paid $5,375.5. I called back to be told that my parents are not eligible for a hotel stay in Dubai and that Iraqis are not eligible for that service (which contradicts what they initially told me). I asked to speak to a supervisor and she brought the same associate ("[redacted]") on the phone and she admitted that she provided false information. however, she mentioned that I can get a full refund within 24 hours of the ticket issuance. and I asked to cancel the tickets and made a request online to refund the tickets. I called later to check on the status of my refund only to be told again that it will take 21 days to get the refund. they offered nothing to accommodate me or earn my business. During all my calls I got conflicting information from Emirates associates. I am very disappointed with the customer service of Emirates in the U.SDesired Settlement: I am kindly asking that I either get an IMMEDIATE refund for my $5375.5 OR get a discounted rate that would compensate for a hotel stay for 3 Adults at the [redacted]. my Booking references are: [redacted]

Business

Response:

Dear Mr. [redacted]:

We have received a letter from the Revdex.com regarding your concerns and we appreciate the opportunity to respond. We at Emirates regret your dissatisfaction with the quality of service you received and experienced while booking your flights with our Reservations Staff. We also apologize for the delay in response to your enquiries.

Emirates Staff worldwide has had professional customer service training, in order to provide the most memorable experience to our passengers. Rudeness or neglect from members of staff is in no way tolerated by Emirates towards passengers. We are concerned about the experience you have mentioned and have forwarded your complaint details to Senior Management for remedial action.

A review of our record indicates that you requested for a refund for ticket numbers, [redacted] November 2013 and it was processed on ** November 2013 back to the Visa card ending in [redacted]. As you requested the refund within 24 hours of your booking you were entitled for a full refund. it takes 7 business days for the refund to be processed and credited back to your account.

We, at Emirates, regret that we did not meet your expectations on this occasion and would like to assure you that our passengers' views and opinions are of enormous value in helping us refine and improve the quality of service we provide. Although we cannot change what has occurred, I would like to take this opportunity to assure you that the events you have detailed are isolated ones, and not indicative of the level of service that we strive to offer our customers

The lnternariona! Airline of the United Arab Emirates

PAGE 2:

We thank you, Mr. [redacted], for taking the time to write to us and for allowing us to comment regarding this matter.

Yours sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I travelled from Boston to New Delhi via Dubai on **April 2014 by Emirates Airlines. The flight number for Boston to Dubai was [redacted]. I had pre-selected Asian Vegetarian meal for the the flight.

After boarding the flight, juice was served and dinner was started. By the time they came to cater me, they mentioned that the food did not load on the aircraft and that the selected food preference is not available. Then I was served just some rice and a croissant. As a result of improper food, I got severe headache and upset stomach. Somehow I managed to sit through the flight with a headache and after landing in Dubai, I asked for medical assistance. After some rest and some aspirin I was able to continue my journey.Desired Settlement: The service was very bad and not as promised. I am seeking for some kind of refund and/or compensation for my troubles.

Consumer

Response:

You are correct that the issue was with the service and the food and not the ticket.

I don't know what reinstatement means. Does that mean that I have to file another complaint?

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: My compliant is that Emirates has confirmed my ticket (Booking Reference number- [redacted]) for 10:50am flight to Boston and also provided confirmation email as well, but when I went to airport I found out that Emirates did not issue the ticket for the jetblue flight, even thou I paid my fees and points for the ticket, I called the emirates and was on the phone for over an hour trying to get to the bottom of this, so I will be able to fly, unfortunately the ticket that I paid for they could not give, making me miss a important meeting, instead I had to take the 12:55pm flight which is ridicules since Emirates has reassured me prior to flying that I wouldn't have any issues and that the ticket is confirmed, but instead I missed the flight because of emirates mistake. It is messed up that Emirates would Lie and issue me a invalid confirmation, I called them a day before and they said I don't have to worry about it even thou it was all lies since I had to worry since my flight was missed because of them, They shouldn't lie to customers and provide invalid confirmationDesired Settlement: Compensation, Apology, and to make sure this never happens to any other customers

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: Dear Sir/Madam, I've sent countless emails to contact us / ask us links on Emirate's website, regarding seeking information about the Dubai Stopover package, and each time have got rather confounding incomplete and irrelevant responses from your support team. I am packing about the following package http[redacted] I tried contacting your local Emirates office (which is not local, as the number gets routed to your call center, ALWAYS), both in US (Houston and Mumbai). Upon trying to reach your Houston office, the call keeps on getting routed to your call center, and each agent I talk to says, they do not provide the Dubai Stopover Package, and it has to be done only through local travel agents, which is not what your website says. [ http[redacted] ] Further, I wanted to seek clarification regarding the 36 hours visa policy mentioned on Dubai Stopver website at the above link, as the itinerary that I intend to undertake is just 5 minutes short of this time frame while returning from Mumbai, with a complete day and night stopver in Dubai. I have also sent numerous futile emails, to the option [ Dubai Stopover Package] under Contact Us - > Ask Us ] and to your emirates Feedback - Complaint form, still providing half baked answers. I would appreciate, if someone from Emirates, could provide answers to questions directly, since there does not seem to be anyone, that I have done correspondence with, knowing about it. Would appreciate a response. Thanks in advance. [redacted]Desired Settlement: Someone should contact providing information about Dubai stopover package, visa constraints and anything else they deem fit. To let you know clearlly, I've indeed wasted a LOT of Time, trying to gather information and understand via numerous emails, phone calls. So, while responding, if you take that into consideration, would help a lot In addition, if Emirates feels any other compensation, I should be given for waiting so much time doing futile correspondence on emails and phone, that would be welcomed as well.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Business contacted me on Aug ** with the following email. However, after that email, there was no correspondence from their end. I sent them a few follow up emails, but no reply was sent.

Following is the content of the email that was sent to me on Aug **

Our Reference: [redacted]

Dear [redacted]:

We are in receipt of correspondence from the Revdex.com regarding your request for information on the Dubai Stopover Package.

This issue is being looked into and one of our Customer Affairs Officers will contact you directly regarding this matter.

For future correspondence, please quote above reference number.

Yours sincerely,

Customer Affairs and Service Audit – US/NA

Emirates

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We were delayed for 2 hours to depart for our honeymoon forcing us to miss a connecting flight- with the same airline. When I spoke to every representative at the gate and on the plane I was told it would not be an issue getting to my connecting flight, that they would make up time in the air and also contact the ground crew at the Dubai airport. None of this was true. The flight took longer in the air than expected and, we missed our flight and they for some reason refused to hold our connecting flight {along with several other passengers} even though the flight had clearly not left the ground. I feel that there was some communication error or lack of caring that would make a flight leave instead of holding it for at most 10 extra minutes when the same airline has caused a serious delay. saying "I'm sorry" with an attitude does not constitute as good customer service. No one at the Dubai airport cared, customer service was terrible except a few on the plane. [redacted] had us brought upstairs in order to get us off the flight before everyone in hopes we could catch the plane but that effort was wasted on the Dubai ground staff.

We had already paid for a night in a resort that we were unable to use. When I had spoken to several members of the Emirates staff on the flight the next morning they had found it odd that the plane would not wait for even 10 minutes (the amount of time difference it would have taken to make it before boarding closed) and they had mentioned that normally they hold flights for connections within reason. Now I can understand if it was an hour difference and them not holding a flight, but our flight was still on the ground when we landed. There were around 10 people that could have all boarded safely and possibly allowed the plane to take off on time. Instead of any reasonable solution there were Emirates employees stopping people from getting to their gates, not allowing them to proceed. I find it deplorable that in Emirates' biggest hub they would force someone to miss their connecting flight and do nothing for them. We were forced to spend a night in a hotel that was still under construction, employees were painting the interior walls when we arrived and then go back to the airport at 1AM to wait in line for the check in process and security for 2 hours. We refused to let it ruin our honeymoon and enjoy our 6 out of 7 nights and half day that was taken from us until we took the return flight which was delayed again. Im sure they will blame JFK, which is a busy airport, for their inability to land. The simple truth is they left late (suddenly able to hold the plane for other travelers) and missed their scheduled landing window forcing the plane to circle upstate NY and finally land in Connecticut for about an hour and then take off again for another quick flight back to our original destination. They refuse to take any blame for a flight that is statistically 66% of the time late. I wish I had checked these facts before we had booked with them and I am still amazed that this airline has received such high ratings.Desired Settlement: I know my wife will never fly Emirates again after the way they treated her. I don't know exactly what the woman had said that made her cry, but I know they are partners with [redacted] and an acceptable outcome would be a travel credit on their airline. Whatever the value is for one full day of a once in a lifetime experience such as the first night of a honeymoon.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Business

Response:

Bellow please find our response to the customers concerns.

Our Ref No: [redacted]

** October 2014

Dear [redacted],

I refer to your email message of * October.

It is regrettable that you have felt the need to contact us again regarding your disappointment.

By explaining and clarifying our position, we do not wish for you to have negative feelings towards Emirates. Therefore, I have taken this opportunity to review your concerns.

I wish to reiterate our apologies for the 1 hour and 21 minutes delay to flight [redacted] from New York due to a request from New York Airport Authorities.

It is disheartening to learn of how unhappy you were with the overall handling of the situation by members of our ground staff. We expect our staff members to always interact with passengers in a friendly and professional manner, which you, as our customer, have every right to expect.

Please be assured that your comments regarding the handling of this delay have been forwarded to the [redacted] concerned for his review and internal action.

[redacted], the disruption to your travel plans is truly regrettable; however, as explained previously, the circumstances were beyond the control of Emirates.

May I assure you that we have thoroughly reviewed the matter after receiving detailed reports and whilst we understand your disappointment and concerns, we are unable to offer any form of gesture of goodwill.

Once again, I am sorry if we have been unable to bring this matter to a totally amicable conclusion on this occasion. Thank you for allowing me the opportunity to provide you with Emirates' final position.

As your letter raises no new issues we must now consider this matter closed

Yours sincerely,

Our Ref No[redacted]

Dear [redacted],

Please accept our sincere apologies for the inconvenience you experienced due to the delay to the departure of flight [redacted] on [redacted] September.

Although every effort is made to achieve on-time departures, which is an integral part of our product, there are occasions when flights are delayed due to circumstances beyond our control. Flights are only operated when it is safe to do so. Emirates will never compromise on the safety of our passengers and crew.

I do agree that our passengers are inconvenienced when flights are delayed. Whilst we make every effort to transport passengers according to planned schedules, sometimes operational necessities/technical difficulties cause changes to these schedules. When this happens, we do our utmost to minimize passenger inconvenience.

Our Conditions of Carriage also state that the carrier undertakes its best efforts to carry passengers with reasonable dispatch. Times shown in the timetable are not guaranteed. The carrier may alter stopping places, and schedules are subject to change without notice.

In reference to the baggage irregularity you mention kindly be advised that the delay delivery to your hotel room was not caused by Emirates therefore we cannot be held liable for this delay.

Your understanding in our position is appreciated and we thank you for allowing us the opportunity to comment regarding this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you Emirates for copying and pasting a generic email that everyone receives. That shows how much you truly care. Thank you so much for offering to send this over to your [redacted] who will do the exact same thing that has already been done. I believe that if we had purchased business or first class tickets we would have made our flight.Everyone I had spoken with who worked for Emirates stated they normally hold the flights. To say it was out of your control is mind boggling since Emirates is the only company we were dealing with. Dubai is their main hub and they are part of the UAE who owns and operates the airline. If there was any airline at any location that could have held a flight it would have been Emirates at Dubai International airport.Furthermore for a flight path that is statistically late something should have been done long before this. How can you call yourself a professional airline and not adjust either the scheduling or prepare according for a flight route that is late the majority of the time it flies. Out of the four flights we took 1 round trip to NYC and 1 round trip to Male, Maldives 3 were late. 2 substantially late. What kind of record is that? You know what's hysterical? The best piece of customer service this company provided was "You should buy travel insurance." I'm glad we did but what kind of price can you put on missing the first night of a honeymoon? Emirates feels it is a night in an under construction hotel they own and a buffet dinner, followed by a relaxing wait on a security line at 2 AM after sleeping while the sun is out. There's nothing like spending a portion of your vacation exhausted waiting for 5 people to check in 100, various scents of non-showered individuals commingling in the line after being stuck in a Muslim country on September [redacted] being treated like a piece of dog crap stuck to a shoe that they can't wait to brush off. Thanks for the memories Emirates we will never forget the special treatment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello,

My name i[redacted] and I am from Nepal. I was suppose to travel to Nepal with my 2 kids( 5 years old and 20 months old). Due to the tragic natural disaster that happened in Nepal, I had to cancel my trip. The various reasons due to which I am compelled to cancel my flights are as follows:

- There are so many dead bodies, which still have not been cleared and the environment is not safe for kids

- My house has cracks so I do not want to take risk of taking kids that will result in unwanted consequences

-There is shortage of hygienic food and water.

I called my travel agent (Zen Travels) where I issued the ticket from and they told me to contact Emirates Airlines directly. I called Emirates Airlines and they mentioned that if the travel date was May ** or before, they would provide a full refund with no charges. My travel date is May **,2015. The earthquake occurred on April **,2015. Nepal being one of the poorest countries, the situation will get only worse if not better. I explained to emirates Airlines that if I was to travel alone, I would definitely go. But I cannot take risk of traveling with kids when the situation of my country is going downhill. The difference is 7 days between May ** and May **. My cousins who have been there now with kids(They reside in USA) urged me not to come. I thought the Airlines would consider in a situation like this where a country is facing such a tragic days. As of now I have called the Emirates Airlines at least 5 times. Every time I call the representative has the same thing to say. They mention that they have emailed the upper authorities and I should call back in 24 hours. I called back in 24 hrs, 48 hrs and 72 hrs and nothing has changed. They told me they would charge $325 per adult. That means they will charge about $1000-$1100 for cancellation.I am very sad to inform that airlines would not consider in a situation like this where its a matter of life and death.People are leaving out of Nepal due to health reasons and I cannot travel knowing its not safe. One of the representatives told me that people are taking advantage of this and those who have travel dates of July/August want a full refund as well. But there is a difference between May and July/August. My request to cancel without charges were very legit since I am traveling with kids. Here is my booking reference number :[redacted]For [redacted] and [redacted]) and [redacted](For [redacted]). I hope they would consider but despite my multiples tries, I was left with no choice. I have always travelled with Emirates when I need to go to my country. I am very sad with their inconsideration of this matter.Desired Settlement: Full Refund of the total charges without any penalty. Since I have spent so much time on this matter, I want apology as well as some kind of complimentary service when I travel next time. Otherwise I will travel with other airlines for my future travel needs.

Consumer

Response:

Complaint ID [redacted]. Due to second major earthquake in Nepal on May **, 2015, the tickets will be fully refunded.

Sincerely,

Review: While researching various ticket option for a booking from San Francisco through Dubai to Addis Ababa, a special offering appeared on the computer which promised additional miles and a similar price ( I had recently book on Emirates a flight to Yerevan, Armenia for $1356.96) if I flew via [redacted] to Boston on the out bound flight. I clicked on the choice for what I thought was $1307.90, made my meal and seat choices and feltI had successfully secured tickets for my November 2014 flight. Unfortunately, I did not realize that this ticket had actually cost me $13,207.90 until this February when I was collecting my airfare data for income tax purposes.

I have submitted the prescribed, official complaint form, received rude and officious replies which faulted the customer and refused to explain or to offer redress.Blaming the customer is hardly good public relations as is hiding behind the legalize of an opaque and impersonal computerized customer service system as well as an equally opaque and confusing and rapidly changing on-line reservation system.

I and the many people with whom I have shared this strange story of the $13,000 economy ticket conclude that it must be a mistake. Otherwise, what could be the rational behind charging so much? Certainly, Emirates could not have purposefully placed a $13,000 ticket price side by side with customary $1300 tickets in order to trick customers ? Even the customer service telephone operator who spoke with me misread the amount as $1300 when he first brought up my account. He was aghast and exclaimed that it must be an error.

It seems ever so straight forward for Emirates simply to admit having made an error in charging me $13,000 for an economy class ticket. After all, the "computer" had already made two errors on with that series of tickets from San Francisco though Dubai to Addis Ababa ( my seat assignment was negatively changed and my baggage did not arrive in Addis Ababa as scheduled). It is a frequently reality that securing ticket on line can be frustrating, confusing and time consuming, with the computer flashing red alerts that a system error requires restarting the ticketing process over.

I find it revealing that Emirates has recently redesigned its online ticketing format so that it would be very difficult to make a mistake in selecting the type and price of a ticketDesired Settlement: I am asking for a refund or

that the +/- $12,000 remain in the Emirates system and be used exclusively towards my future flights

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Review: Topic Feedback

Sub-topic Complaint

Title [redacted] First name [redacted]

Last name [redacted]

Emirates Skywards membership number [redacted]

Email address [redacted]

Country of residance United States

Phone number Mobile: [redacted] Feedback category Booking & Ticketing

Booking reference [redacted] Flight number 203

Depature city Dubai (DXB)

Destination New York (JFK)

Departure date ** Apr 14

Class of travel Business

Comments Hi ,I made a booking to travel from nbo to tapa, the flight when it landed in New York was 10 minutes late, I had cleared immigration/customs and was at the JetBlue checking counter at 9.10 am , only to be told that my flight had been altered and that I was not on the 10.30 am flight to Tampa and had been changed by emirates to 2.30 pm

The only reason I bought a business class tkt was so that I could attend the iifa awards, for which I had paid 6600$ and my daughters award ceremony, which was at 3.00 pm , which I have missed completely

We called emirates, we're with them for almost 40 minutes, JetBlue even got our luggage moved back on 10.30 flight, but speaking to the emirates agent/[redacted] tool long, they changed the tkt back to the 10.30, but JetBlue could print only one ticket and could not print the other one, as a result the gate closed and we missed the flight. The whole purpose for us buying a business class tkt one way, was the timing/connection., it's even worthless for us to have made this trip as we have missed the functions and wasted all the money, as we are now exhausted and have had no time to rest. I have been put through mental stress and have made this 36 hour trip, which is a waste of my time, money and energy and has caused me mental stress. It's also loss of income for one week for nothing.

I would like to be compensated with either refund for this flight or upgrade on our ways back, and refund of the business class money which is on the [redacted] Emirates should have waited and seen if We made it , before changing the booking.

People travel for different reasons and time is imperative and this should have been Taken into account, before they became autocratic, and if connection time is a problem, then they should not be selling such connection tickets.

I will have to take this up with my lawyers and Revdex.com, as emirates does not take their customers seriously and are very casual with them.Desired Settlement: I would iike to be compensated for the emirates ticket and the iifa show tickets 13623$

it gave me a lot of mental stress, as I missed out on my daughters function and ewas completely exhausted and had a [redacted] , due to no rest

I spoke to [redacted] , call centre [redacted] in Dubai, who is aeware of my case

Review: Regarding Flight Reference Number [redacted]?

I am writing to you after I spoke with an Emirates director via telephone regarding a situation I faced in Dubai.

On Thursday, December [redacted], 2013 -- I was scheduled to board a flight from Dubai to Casablanca at 7:50AM. The night before, I checked in online for both me and my spouse and we received our electronic boarding passes.

On Thursday, December **I arrived at Dubai International Airport more than an hour before departure. When I went to the line for check-in, there was an Emirates representative that asked me for my information. He informed me that I already had my boarding pass and everything was set so I should wait in line until it is my turn at the counter. Which I did.

When I reached the counter, I was given my boarding passes and told to go to the gate to get on my plane. The airline hostess, however, told me that my baggage could not be checked in because I was 10 minutes too late and that the cargo service had already closed. I told her that I had come to the airport earlier, and the representative at the front of the line had told me I was set and should wait patiently behind other passengers and since I had my boarding pass, everything would be set to go. She told me that I should have came to the airport even earlier, because even though I could board my flight, my baggage could not be checked in and that I would have to find alternate means to send my baggage.

The first representative, who had asked me to wait patiently in the back of the line, then came to me and told me there was a misunderstanding -- he told me to stay in Dubai for one more day. He told me that he would change my flight to the next day, and that Emirates had a hotel nearby the airport where I could stay. He told me I would be responsible for the taxes on the ticket change and hotel, but that Emirates would be responsible for the stay and change in ticket as there was a "misunderstanding" on my check-in. He acknowledged that he did not know I had baggage and that he should have made me check in earlier, but he didnt notice and only saw my boarding passes thats why he made me wait.

As it was too late to board my flight at this point, I told the representative that I would stay in Dubai. He took me to another counter, where he spoke to a booking [redacted] -- the [redacted] went on to change my tickets, then told me I had to pay $1600.00 USA for a "no show" change. I told him I did show and I had my boarding passes, but Emirates made me wait and my baggage could not be checked in. This was not my fault, but rather Emirates fault for delaying me. The [redacted] told me that this was not his problem and that I need to go talk with the first representative that told me Emirates will change my ticket with no fee. He also told me Emirates was not responsible for my hotel, and that I had to pay out of pocket because I am a "no show". I showed him my boarding passes, and he told me it does not matter because if I am not sitting in my seat in the airplane, I am automatically a "no show" and subject to fees for change in ticket and hotel stay.

The first representative went to another [redacted] / director and explained the situation. This director/[redacted] came to me and told me that I was at fault for not "being aggressive enough" when I came to the airport and checking in my baggage on time. I told her that I am a customer and a passenger. I am not here to fight with Emirates staff and passengers so that I can go to the front of the line to check-in. I told her I spoke with the representative and was told (when I came to the airport) that everything was okay. I was delayed by waiting in line, and now Emirates is blaming me for the delay. This [redacted]told me that she could do nothing for me, and that I had no choice but to pay the $1600.00 change in ticket "no show" fee and book a hotel OR I could fly to Casablanca on another airline and go talk to customer care in the United States.

In the end, I paid 1600 dollars US for change in tickets, and approximately 200 dollars for Emirates Hotel from my own pocket, and Emirates ignored me.

This is not right, and this is unfair. I did nothing wrong, but come for check in on time. I followed directions as per their representatives. If I had been informed that I had to pay fees and/or hotel stays, I would have come up with other options. But to blame me and punish me for Emirates mistakes is irresponsible.

I wish to have my refund of 1600.00 US for change in fee for 2 passengers and also fee of 450 Dirham to stay that night Arabian Park Hotel on 12/**/2013. My reference number for the flight is [redacted].

I have already contacted various Emirate e-mail websites to resolve this situation. A representative I spoke to on the phone told me I had a valid complaint and asked me to send Emirates an email regarding this. I have sent several emails to them. I received one response that they would look into the matter, but I have no heard from them since. Please assist me in this matter.

Thank you. [redacted].Desired Settlement: 1) $1600.00 USA for change in tickets for next day

2) $ 400 dirham UAE for stay at hotel at night that same day.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: I have booked a flight to Bangladesh to depart from [redacted] Dec, 2015 from IAD ( washington DC) . I have a breastfeeding infant and initially could not even find a way to book bassinet seat online. On [redacted] Nov, I called the customer service and Mr n[redacted] stated that he was not sure if he could confirm any bassinet seat and he would call me to inform. Then, the next 4 days, I did not get any call back and again called on the [redacted] Nov. Pamela was the agent this time who was rude, unprofessional, uttered "Oh My God " audibly multiple times when I asked her to hold for getting my booking ref no or asked for assistance. She refused to provide an adjacent seat to my husband [redacted] even after my plea that I need him beside me to hold my crying child. Then, I asked her name and ID and she refused to provide ID as she said it is "confidential"!!! I called again and Mr A[redacted] was the agent who had thick [redacted] accent and incomprehensible way of communication. When I requested him to try to book my husband a seat beside me, he lied and stated that he took care of it . We went online and found that he actually booked his seat even further away from his original seat, did not even pay attention. He also assured me that he is booking a hotel as our return flight to USA has an 11 hrs stay in Dubai but he disconnected the ph while I was giving him my passport no and never called or emailed me or reached out. Finally I complained in the emirates form and Ms. Vanessa F[redacted] wrote back on 3rd dec but after I relied to her, there is no news yet about any update.Desired Settlement: because of the ongoing harassment and failure to provide a necessary and dire request to attend a breastfeeding infant, to re mediate the false reassurances and rude/unprofessional demeanor of Emirates staff, I demand an immediate attention, an upgrade to rectify the loss of my time, putting me and my family in uncertainty for a long time even after the ticket booking accomplished in a month in advance, and also provide us with proper rest time/hotel stay with a small child for the long stay over at Dubai airport due to the flight connection wait.

Business

Response:

we have responded to customer concerns directly to customer

Review: We have been trying to get a refund for a ticket that was purchased 3 years ago for my mother. She traveled to India but was unable to travel back home because she passed away in India on 2/*/2011. I emailed Emirates on 2/**/2011 about travel issues we experienced and the refund process for the ticket. Our travel agent has also contacted them as well. It took almost two years before we heard anything back from them. When the finally responsed they requested some information from us before they could issue the refund. The information they needed was the ticket information and the death certificate. My travel agent, my father and myself have sent this information to Emirates several times. They agreed to issue the refund, which I have in an email, but they have not provided us the refund to this date. I have three emails from 3/**/13, 5/**/13 and 6/**/13 from Emirates stating that they would provide the refund. We reached out to Emirates again on April ** of this year and asked them to respond and issue the refund or we would file a complaint with the Revdex.com. We have not heard anything from them at all. I have all the email correspondence and would be happy to provide you with this information if need be. Emirates agreed to issue the refund, but they have not followed thru on this and this is the complaint.Desired Settlement: Refund for the ticket

Review: For the past 60 days. I have been trying to resolve in issue with Emirates Airlines regarding a flight being cancelled due to a pilot error. Emirates has been negligent where one of their pilots struck a parked plane while taxing at [redacted] airport. The flight was subsequently cancelled causing me to lose a paid hotel night in [redacted] where the flight was heading to. It's been now over 60 days and Emirates has not made an effort to resolve the issue and has simply been giving me the run around - that someone will get back to you within 30 days, and now we're going on over 60 ays.Desired Settlement: I'd like to get a refund for my lost hotel that I had prepaid - $166.15, plus the interest and time lost from a full day in [redacted]

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted]. Their complaint number is [redacted]

Review: Hi I have traveled by Emirates in Busines Class from CCU to DFW on EK 221, ** November 2014 and my baggage was damaged and items missing from the bag which I reported promptly , the case recorded under file number [redacted] / ** NOVEMBER 2014 and instead of understanding what I have gone through as customer even after spending so much for this travel , I have not got a resolution on this , I stand at a loss on this and has been a very bad experience for me . I have given all details from my end and it has been more than 4 months without any closure on this . I feel I am being discriminated on this claim and not being treated fairly to arrive at an agreeable resolutionDesired Settlement: Refund order for the loss I had which I have sent out already

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because: they have not responded back on my last email which refers to the compensation for the loss that I have faced . Thanks

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

My apologies for the delay. We have already responded to [redacted] concerns and offered him compensation. He willingly accepted compensation and should have received him ACH wire transfer for the same by today ** April. Should you need any additional assistance, please do not hesitate to contact me at the e-mail address above Brgds, [redacted]