Emirates

Review: Unethical Business Organization : Experience with Emirates Airlines - [redacted] Feb 2014. I was traveling with my wife kids 3 year old and 8 year old and accompanying a mother who had one infant and one toddler. This nightmare experience we had with Emirates Airlines of being unethical in their business practice. We do not deny the fact of weather condition causing delays for Emirates airlines on Feb **/** 2014. The least they could have done was to address the matter politely and have a honest response and suggestions. All kids barely slept for two nights due to the travel issue with Emirates. My daughter was doing sleep walking due to under sleeping. We had asked at the origination that if we could get stranded in Dubai/New york and they assured us (attach all the lies that they said from start to the end) that things have been "taken care" of. Believing their word, we got into the flight and "taken care" part was like we stood in the queue for ~20 hours just to get the status of connecting flight. Worse they not rebook connecting flight in JFK and again wasting one day. If the Emirates representative had told truth we could have done alternate arrangements. Being the Emirates representatives, they did not have any ownership of what they say. We did not see any effort from Emirates transfer desk people in getting our connection flights or following up on our connection flights in New York. Infact, the flight from Dubai to New York had ~ 10 empty seats or more. We would like to let you know that this is the worst airline responding to the customer issues and we do not understand how this airline can be the best in 2013. We were offered a flight and supposed to leave the Mother , child (who got sick in Dubai) and toddler alone. We did not do due to humanity grounds. I have seen in US that everyone gives priority to the kids especially under 5 year olds. The Emirates travel desk treated us like slaves. We had problem with local flight in US (Jet blue), however, they worked with us. The same Emirates in US counter and in Dubai did not have any concern towards the families or the kids.Desired Settlement: Refund of my return journey cost and related expenses.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: My husband and I purchased tickets together in December 2013 for traveling overseas. I wanted to cancel/reschedule and was helped by a representative with my ticket. I asked her several questions regarding canceling tickets and refunds. She mentioned there is a small fixed amount penalty($100-$200) for canceling but full refund is granted afterwards. She helped me step by step online on how to cancel or ask for refund on my ticket. After submission of cancelation/refund request, she puts me on hold to verify everything and upon returning she mentions to me that the ticket is non-refundable. When she stated this information, I had requested the representative to leave my ticket as it was originally when I initially purchased the ticket and not to process with cancelation/refund for the ticket. She further mentioned if I were to change my ticket there will be extra fee I must pay along with difference of money at the time of ticket when I am traveling. For example, I purchased my ticket for $1039 so if I change it and travel in August and the ticket price then in $1600, I have to pay rescheduling amount plus the difference of ticket, which is ($1600-$1039=$561). With this given information it wasn’t feasible for me to change therefore, I told the representative that I will travel on my original date (May **) which I purchased the ticket for. By requesting this, she then created a separate itinerary (reservation# [redacted]) for me from the original ticket itinerary in case I change my mind again, and so that I can refer my ticket separately with different itinerary.

A week later I received an email from central refund stating the ticket is refunded with only the taxes of $118.20 rather than the full amount of $920.80+$118.20=$1039. This is absolutely absurd and I have been calling them ever since, February **, 2014 until now stating this information over and over again. On February *, 2014, a gentleman name [redacted] along with his supervisor assured me the ticket will be back to its original status as purchased and credited amount will be charged in my creadit card again within 24-48hrs. I called back again after 3 days stating nothing happened, again back to square one. I have spoken with several representatives but it wasn’t getting anywhere. This is such harassment and stressful for me as I have to manage work, kids and family. I am suffering for a mistake made by the representative. I had to save every little penny for this trip to go back home and visit my parents. This is very unethical, irrational and taking too long to handle a simple situation, a mistake made by Emirates. The system seems to be very corrupted and cheating of passengers like me. If they fail to take actions right away I might lose that date of travel. I spoke with another representative name [redacted] on February **, 2014, she reinstated my ticket with supervisors’ approval and also stated that the tax amount will be charged and the ticket will be back the way it was but maybe with different booking number. Last conversation with representative, [redacted], on March **, 2014 stated not to worry we will take care of this as it was one of their representatives error. My ticket will be back to how it was by charing the $118.20 to my creadit card. Numerous times I am given assurance then cheated again. How long can I tolerate this? I have been lied upon several times and it is at a point where I am feeling tense, stressed, ill, and discriminated thinking about how this whole situation is been handled. They can either refund the whole amount, or set my traveling date as it was, or at least credit that whole amount in my name/account so that I can travel at a later date. This is extremely dishonest and unfair of them not to handle this situation quickly. The amount of time I am spending on to handling this for their mistake, something needs to be paid back by Emirates! I am very, very irritated, disturbed and most important stressed.Desired Settlement: They should refund the whole amount ($1039). given the hassel I had face due to their representative mistake. People working there should be aware of what they are doing, that's their job! and to inform customers with correct information before concluding anything.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: On August the [redacted] 2013, I noticed a charge in the amount of $733.12 on our account from Emirates Airlines. We inquired with the airline about the nature of the purchase. They confirmed the ticket for a flight had been purchased fraudulently on their website using my credit card number and address but the users name was different. This was an unauthorized purchase made without my knowledge. They agreed to suspend the ticket at this time and assured me the ticket would not be used. When I asked for a refund, they referred me to my bank and said I would need to request a "charge back" on my account. I requested this from my bank but they do not have charge back rights on business credit cards. I have called and emailed Emirates numerous times seeking a refund but I am told to contact them via email and they will look into the matter. I have already done this several times and have not heard back from a single associate. The card number used to purchase this ticket was cancelled but I will add it to this complaint for reference. Last 4 digits [redacted]Desired Settlement: I would like a full refund in the amount of $733.12

Business

Response:

Dear [redacted]:

Thank you for your correspondence dated ** September 2013. We at Emirates apologize for the delay in response to your inquiries.

We are pleased to advise that a full refund in the amount of [redacted] has been processed to your Master Card ending in [redacted] for ticket [redacted]. Please allow 10 business days for this transaction to reflect to your account. We apologize for the delay in processing your refund.

We thank you for your patience and for allowing us to comment regarding this matter.

Yours sincerely,

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: I travelled in Emirates from India to Boston on February ** 2015. I was asked by the flight attendant to check-in my carry-on baggage because of no space and she forgets to give the barcode tag to me.

I filled a complaint in the Boston airport for lost carry-on baggage and so many further complaints through online. Finally I was asked to fill a claim form to enter all the details in the form and send it to them. I did everything, but forget to add few more items in the list and also I mentioned in the e-mail that I need to add few more items in to the claim list, they didn’t respond to the e-mail. All these things happened with the lot of e-mails and phone communication and didn’t get any proper response for a while and one day I received e-mail saying that my baggage was not found and a settlement form for a baggage loss with my name spelled wrong in the form, even though I gave all the details correct, more over they addressed me as a female ([redacted]) and I told them I am male and to address me as [redacted] But still made the same mistake and no apology for that.

I replied back to the customer affairs for the compensation of the lost baggage and for the additional items which I missed to add in the claim form and also to spell my name correctly in the settlement form.

I got a reply saying that my request was denied and no reply for name correction in the settlement form for my baggage loss till now and its more than 2 months. I was e-mailing, faxing, phone calls to Newyork customer affairs and calling Dubai customer affairs and no response. I was so tired of not getting any response and the importance customer service they gave it to me. I didn’t get any reply to e-mails and phone calls or Fax. All I need is a compensation for my baggage loss with my name spelled correct in the settlement form. All these problems are caused by the flight attendant who didn’t give the barcode tag for the carry-on baggage which was checked on cargo.

Customer affaris reference no. [redacted]

ThanksDesired Settlement: I would like to get a compensation for my baggage loss and also need an apology for the un-responsiveness and also

treating the customers like of no use after the travel is over. It will be much appreciated if the customer service takes care of the e-mails , phone calls and fax in a certain amount of time, not asking them to wait months to get a reply for their e-mails and sometimes there is no replies at all.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Emirates has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Summary; I had a long haul flight Perth, Australia to JFK via Dubai, including paying excess baggage fee. Repeated failure of missing baggage delivery.

I flew into JFK Sep [redacted] 2015, missing bag, lodged irregularity report at airport ref [redacted].Was told bag would be delivered Sep [redacted] 2015 and to call in morning. Made repeated calls to baggage service through Friday no phone pickup, left messages, no call back. Called Emirates 9/**/15 about 5pm and they said would "call back soon". France called back Emirates about 7pm and after long conversation was told would call back. About 10:30 pm we were told bag would be delivered at **:30 am 9/**/15, despite late hour was acceptable as going away for weekend. Stayed up and eventually fell asleep. Bag undelivered, no calls and no door buzz. Emirates called 9/**/15 about 11:50 am to ask if can deliver bag, told no we were away and please call Tuesday 9/**/15 to arrange delivery. Claimed they had tried to deliver to 4i and no 4i apartment at previous attempted delivery. Emirates subsequently called Wednesday 9/**/15 in morning to say delivery **-2pm. 1:55 pm received call to say running late. Delivery Driver arrived about 2:20 pm, saw him arrive with bag, but no buzz on door etc so after 10 mins went down to see if around couldn't find him. Came back up and call baggage service number and got another number to call, [redacted], was informed the driver left 20 minutes ago. Requested redelivery 9/**/15. Requested that driver call home phone and buzz on this attempt. Fiance then called back again and they said would deliver that night 11:30 pm to 1:30 am. Finally received bag at 2:05 am.

Basically received bag a week late, ruined vacation as had no clothes or toiletriesDesired Settlement: Full refund of flight - this is to cover additional costs in clothing, toileteries, phone calls, distress caused by loss of clothing for vacation, distress and upset trying to secure baggage and sitting around waiting in apartment for bag for three days.

Business

Response:

We have already responded to the passenger on ** October at the e-mail address on file: [redacted] Dear [redacted]:

[redacted] SEPTEMBER 2015 We are in receipt of your correspondence regarding your most recent journey on Emirates. I regret to learn that upon your arrival into Dubai, your baggage failed to arrive with you. As previously mentioned, your claim is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the country where you began and ended your journey. The Montreal Convention is exclusive which means that it provides the only remedy available in these circumstances. In accordance with the Montreal Convention, the airline's liability is limited to a maximum of 1131SDRs (Special Drawing Rights). The limit is a maximum limit and is subject to proof of loss. In accordance with our operating policy, Emirates provides Interim Relief to those passengers whose baggage has been delayed during the course of their travels. Emirates provides payment of USD50.00 per day, to a maximum of three (3) days for passengers travelling in Economy class. We are, therefore, pleased to offer you the sum of USD150.00. Please sign the attached claim settlement forms and return with a copy of your photo identification. Upon receipt, we will process payment on your behalf. Should you have additional expenses exceeding this amount, please provide us with documentation for further consideration. Thank you for allowing us to respond and we look forward to hearing from you. Sincerely,

Review: I travelled from Atlanta to Dubai this summer. While at Dubai I decided to buy a ticket to visit Lahore, Pakistan. Bought Emirates Air ticket from New York. Got to the Dubai Airport at Terminal # 3. Emirates representative told me that my NICOP (an ID card for those who left Pakistan and got citizenship of another country) showed expiration date of 10-**-2015 which she advised meant that it was expired. I explained that iy will expire at October [redacted], 2015. She reminded me that in this part of the world the data is written differently like dd/mm/yyyy unlike how we write in America. Which means I cant travel. She tried to help but I was there for a long time. I proceeded to tell to then help me cancel the ticket. She advised me to go to the customer service counter and advised that now its only 1 hr and 2 minutes left and ticket will most probably not be cancelled. I rushed to customer service where totally unhelpful people serve on that desk. they said they cant do anything and it has to be counted as "No Show".

I have heard horrible stories of Emirates Airlines before but when it happened to me, I realized how horrible their customer service was, only to steal my $449.70

I have decided to report this case so other people can see how Emirates conducts itself and how they engage you for long time so that time would lapse so you can't get refund of your ticket. Absolutely UNHELPFUL. I fly a LOT. specially from America to Europe and Dubai. I have never encountered this problem because I always flew with Delta.

Here is the transaction that I did to pay them $449.70

EMIRATES AI [redacted] YORK NY

Transaction date: [redacted]

Card type: [redacted]

Transaction type: Purchases

Merchant description: EMIRATES AIRLINES

Merchant information: NEW YORK , NY

Reference number: [redacted]

Total: $449.70

__________________________________________________

Emirates Ticket Info:

Emirates(EK) booking reference is [redacted].

Your flight booking is confirmed and electronic ticket been issued.

Your travel itinerary is as below.

Passenger Information:

1[redacted] Ticket No:[redacted]

Flight Details:

Departure

Depart : ** JUL 21:50 Dubai - Dubai Intl Arpt [redacted] Emirates - [redacted]

Arrive : ** JUL 01:50 Lahore - Lahore Arpt [LHE] Departure Terminal:3

Return

Depart : ** JUL 03:30 [redacted] - Lahore Arpt [LHE] Emirates - EK623

Arrive : ** JUL 05:40 Dubai - Dubai Intl Arpt [redacted] Arrival Terminal:3

Note : All flight timings are local to the airport.

Total Fare: USD 449.70 (includes taxes, airport and other charges)Desired Settlement: I need Emirates to provide Refund.

I need Emirates to be more cognizant towards the customers. If Emirates doesnt resolve this issue, I will never again fly with Emirates share my case to Public on [redacted] explaining to people how Emirates provides customer services to their customers.

Business

Response:

Dear Revdex.com,With reference to your case number [redacted], we have responded to [redacted] on ** September 2015.Emirates Reference [redacted]. Please let me know if you require any further information.Sincerely, Salwa G[redacted]

Review: This is in reference to Ticket Number : [redacted] (USD 1,608.71)

Refund and Refund request no. [redacted] .

Book Reference : [redacted] When I spoke to Emirates customer care representative over phone while reschedule the ticket, I was told that I will be refunded entire amount except $200 as long as I am submit the form online. On Jan [redacted] I have submitted request to refund USD1,608.71 online. But I have received only USD 78.21 instead of USD 1,608.71 .Desired Settlement: I would request Emirates to refund my money as soon as possible as told by their representative over the phone.

Review: CONTACT NUMBER FOR EMIRATE AIRLINE IS ###-###-####

On January * 2014 I purchased an air line ticket from the airline EMIRATE AIRLINE in TEHRAN in IRAN to go back home to my residence in Mineola New York on the flight date of January * 2014. The price of the ticket was 934.00$. The purcahse was for a direct flight from EMIRATE AIRLINE IN TEHRAN TO MAKE ONE QUICK STOP IN DUBAI and then the flight was to go directly to JFK IN NEW YORK which is what I paid for. However the issue is when the flight left Tehran it stopped in DUBAI as it was suppose to and then with out notice it landed in MILAN ITALY instead of going straight to NEW YORK AT JFK AIRPORT which is not what I paid for. I did not pay for a trip that was suppose to make two stops. I stayed in italy for two and a half hours along with other angry customers who were on this flight who paid specifically to be flown from the emirate airline in tehran to make one quick stop in DUBAI and then directly to ny. The airline told me and 10 other passengers who were complaing that we would be reimbursed and they gave us a form to fill out to send to the head quaters in New York City and a form to mail to the head quaters in DUBAI. I mailed out everything that was asked of me and I never heard anything back from EMIRATE AIRLINES. I made several attempts to contact them and they had me send copies of my ticket purchase and again did not contact me back. I got in contact with the office in Manhattan New York and they kept giving me the run around in getting the matter resolved so I could recieve a refund for the inconvienience. Now after over 3 weeks of calling back and fourth to managers and supervisors over the matter they now refuse to compensate me for what I paid for the ticket.

THE INFORMATION PRINTED ON MY TICKET STATES:

The ticket number was [redacted] LEAVING FROM TEHRAN IRAN -DEPARTING 0410

ARRIVAL TIME 0640 TO TRANSFER IN DUBAI- ARRIVAL TIME IN NEW YORK 1900Desired Settlement: THIS COMPANY CHARGED ME FOR A PRODUCT THAT I DID NOT GET TO USE PROPERLY AND THE INCONVENIENCE OF STOPPING IN ANOTHER COUNTRY CAUSED ME TO GET BACK TO MY LOCATION IN NEW YORK VERY LATE AT NIGHT. I PAID FOR A FLIGHT TO TAKE ME FROM TEHRAN IRAN TO GO DIRECTLY TO JFK IN NEW YORK MAKING ONE QUICK STOP TO DUBAI. AND I DID NOT GET WHAT I PAID FOR . THE AIRLINE WITH OUT NOTICED STOPPED IN ITALY AFTER GOING TO DUBAI INSTEAD OF TAKING ME DIRECTLY TO MY HOME IN NEW YORK. I WOULD LIKE TO BE REIMBURSED FOR THE PRICE OF THE TICKET FOR THE AGGREVATION AND CONFUSION THAT THIS AIRLINE HAD PUT ME THROUGH THAT DAY AS WELL AS THE FACT THAT I DID NOT RECIEVE THE SERVICE THAT I PAID FOR AND FOR ALL THE AGGREVATION OF CALLING THEM BACK AND FOURTH FOR OVER 3 WEEKS OVER THE PHONE AND MAILING OUT EVERYTHING THAT THEY ASKED FOR TO THEN HAVE THEM TELL ME WE ARE NO LONGER GOING TO COMPENSATE YOU. IM A 67 YEAR OLD MALE THAT TRAVELED ALONE ON THIS FLIGHT.

I was trying to book a flight from [redacted] to [redacted] for 6 people. The special was $1299 for 2 travelers. I went through the process of selecting the flights, once I completed that process and went to move to the next step of entering the passages, the website displayed an error. I went through this multiple time before I tried to call the 800 number. I called the 800 number at 9:33, 9:34 and 9:36 CST, there was no answer to any of these calls. It was complete silence. I called today, and was told that Emirates would not honor the price because the promo expired. Why should the traveler be penalized for an error on the website. I would like someone from Emirates to explain to me why this should be acceptable for a customer to be at fault for an error on your website.

I made multiple attempts to purchase the flight during the promo period.

Review: I booked a round trip ticket on Emirates from JFK to NBO (outbound 7/**/15 and return 8/**/15). Emirates suspended my ticket on the flight back without notifying me. I even received a confirmation email the night before and went to the airport only to find out my ticket had been suspended and seat was given to somebody else. I was stuck in Kenya with no flight home and Emirates would not issue me a new ticket on an alternate flight. I had to pay $3,000 on a different airline to get back to JFK. Emirates customer service was extremely poor and would not accept a credit card via the phone to book a new ticket and they expected me to have somebody in the USA go to an Emirates airport counter ASAP and pay for my ticket before all the seats were full. This was not feasible as I was in Africa with no phone or internet service.Desired Settlement: I need a full refund on my flight of $1,726.00.

Review: Emirates lost our family's luggage, and we were in Italy for 3 days without it. We were promised, in writing, that we had $50 US per diem/per person (family of 5) to spend on clothing and essentials, until they returned our luggage. That was June/July 2014, and as of today, March **, 2015, we have not received any compensation. We have sent in all of the receipts and other paper work twice, emailed and called numerous times, and have not had any response after the first email stating that they were working on it.

This is the contact information for the Emirates employee who responded to us the first time (August 2014):

[redacted] | Customer Affairs

[redacted]

We have all of the paperwork that we can send, if needed.Desired Settlement: We would like to be reimbursed for the 2014 value of 557.13 Euros. This is 5 people over 3 days. 2014 rates would make that $512.25 US. At the minimum.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because: [redacted] (name of representative) has not followed up as she said she would.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I travelled with my family on nov **2013 with emirates airlines from Waston DC to Mumbai India. One of my checked in bag had a broken wheels and lots of cuts. I bought a new bag before travel. I complain about same when arrived in India and customer service assured me to replacement or repair.

I tried to contact the given customer service number many times and email address on complain receipt there is no reply. Please help.Desired Settlement: I am looking of replacement of my bag because I am not able to get it repaired and not working.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: Emirate Airline Booking Reference: [redacted]

I'm writing this complaint after contacting the emirate airline customer service by phone.

They were not able to assist us by phone instead referred us to a web site. We went to their web site and filed a complaint on 5/**/2015.

Unfortunately their initial response were unsatisfactory and we followed with further explanation on 5/**/2015. Since then we have not heard back from them.

So, here is the issue:

We bought two emirate airline ticket (Booking Reference: [redacted]) for my wife and son.

Their itinerary includes the following:

Sunday ** March 2015 Air

[redacted] Air Lines Inc - Flight [redacted] Status: Confirmed

Depart: [redacted] International Airport Airline Ref: [redacted] Arrive: [redacted] Int'l Airport Travel Time: 2:30

Sunday ** March 2015 Air

Emirates Airlines - Flight [redacted] Status: Confirmed

Depart: [redacted] Int'l Airport Airline Ref: [redacted] Arrive: [redacted] Airport Travel Time: 12:45

Tuesday ** March 2015 Air

Emirates Airlines - Flight [redacted] Status: Confirmed

Depart: [redacted] Airport Airline Ref: [redacted] Arrive: [redacted] Airport Travel Time: 2:50

Friday * May 2015 Air

Emirates Airlines - Flight [redacted] Status: Confirmed

Depart: [redacted] Airport Airline Ref: [redacted] Arrive: [redacted] Airport Travel Time: 3:00

Saturday * May 2015 Air

Emirates Airlines - Flight [redacted] Status: Confirmed

Depart: [redacted] Airport Airline Ref: [redacted] Arrive: [redacted] Int'l Airport Travel Time: 14:00

Saturday * May 2015 Air

[redacted] Air Lines Inc - Flight [redacted] Status: Confirmed

Depart: [redacted] Int'l Airport Airline Ref: [redacted] Arrive: [redacted] International Airport Travel Time: 2:31

What happen is that on return leg of the trip from [redacted] to [redacted] the emirate airline did not issue boarding pass based on the above itinerary. Instead they forced my wife and son of three year to buy new ticket while nobody at the emirate office in [redacted] give us a sound reason why. We had no choice but to purchase new tickets in order to not miss the connecting flights from [redacted] to [redacted] and [redacted]. We did manage to find the fund and buy the new tickets while we already had purchase a complete round trip tickets. This put us under a lot of stress to scramble for fund while at the counter of emirate airline in an attempt to not miss the next flight. The ironic part is that the same above itinerary was valid here in [redacted] all the way to [redacted] but not from [redacted] to [redacted] and still it was a valid itinerary from [redacted] to [redacted] and [redacted]. We just don't understand why only a portion of the itinerary becomes not honorable.

Please look at this and help us get a resolution.

Thank youDesired Settlement: We believe that Emirate airline should the least to refund us the amount of the new tickets if not compensate us for the unnecessary inconveniences they caused us.

We also would like that Emirate airline take the necessary steps to train their employees to not cause these type of unnecessary issues. Specially when a women travailing with small children in country such as [redacted].

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

We did get an email from Emirate Airline without referencing Revdex.com. They stated it will take them 30 days to investigate. So, we are still waiting to hear what they are going to do.

Sincerely,

Business

Response:

Dear [redacted],With reference to your case number [redacted], we responded to [redacted] on ** May, ** June and finally on ** July.Emirates Reference : [redacted]. Please let me know if you require any further information.Sincerely,Salwa G[redacted] Customer Affairs Officer|Customer Affairs & Service Audit - NA[redacted]

Review: Unfair Business Practices + Over charging + Lack courtesy 1. So I wanted to amend a booking. Ref No: [redacted]. When I try to do it online, it shows me the change fare but wont let me amend the booking. Frustrated, I call up emirates for help. The first person whom I called was very nice and helped me change the booking. I went back online and again got some errors. The next time when I called, some very rude person picked up and was very hard to deal with. Somehow changed the booking after spending around 30 minutes. I am not gonna complain about this experience so far. 2. I call up again on Thursday (08/**) to change a couple of bookings for my mom and wife. Again I can't do it online. The change fare shown to me online was around USD 57. I call up emirates to make this change and they charge me 90 USD for the same thing. I asked them to give me an email address to which I can forward the email with the screen shot & they said we don't accept emails. Super frustrated, I asked them to charge me 90 USD and be done with that change. Then I ask them to change the booking for my wife. They said that they cant do it because it was booked via a third party [redacted]. Booking Ref: [redacted] 3. I call up again and now they charge me USD 200 and made the change. Booking Ref: [redacted]. I had the worst experience of my life wasting around 1hr 30 minutes (combined) to do a simple thing, amend a booking and on top of it, I am being over charged. Me n my family are frequent flyers with emirates and this is how they treat us. Insane. My freq flyer number is: [redacted]Desired Settlement: I want a refund of 56.84 + 90 + 200 = (USD 346.84). This dollar amount is nothing compared to the trauma that I had to undergo with their call center agents. I wish I never chose emirates. Wasted so much time just to do a simple thing. I want emirates and their employees to first understand their systems better and be consistent in what they say. Being an international carrier, you cannot first say "sorry, we cant change this booking" and then during the next call "sure, we shall change the booking.". And to top it all, all they have to say is that there is a glitch in the system.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: dear customer service manager..I just want to share a very poor customer service experience I had with the agent that checked me in and issued boarding pass after 1 hour of running around the airport. by the baggage rule you have I was allowed to have two bags totaling 46 kg.she gave me a very hard time because one had extra weight and the other one did not.BOTH WEIGHT ONLY 38 KG less than what it is allowed. she made me to step aside and take the extra weight off one bag. so I tried and took some items out. I went back she did the same thing again.I was so afraid of missing my flight. so I went back for the second time.this time I asked her why you are doing that to me she said that was the rule. I do not know what rule she was referring to.then she decided to take it but told me I had to pay the access weight fee with $ that is funny.??? I told her I did not have any. I still do not know why she was giving me hard time maybe because I am an [redacted].?all and all carrying my bags around the airport from excess baggage area to the bank and to the counter again.DO YOU KNOW HOW FRUSTRATED I WAS. do you know My wife just came back from a trip with Emirates. last June my wife and my daughter made a tripe to overseas with Emirates. prior to making Emirates as our choice we used Qatar Air,KL M.Lufthansa,etc. you do not want to nickle and dime your customer. you should be looking at the bigger picture. I was charged 188000 tomans which is about $80.00 and I feel in tittle to refund. I would appreciate if you can look into that and let me know your decision.Desired Settlement: I feel very strogley that I should be reunded for extran weight charge

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Hassan Fallah

thank you for your email.I have not heard any thing from them. thank you for following up with this.any question please let me know.

thank you

Review: My account was under audit for about 9 months already and they were not able to clear the audit. Instead, the closed both my and my wife skywards accounts (EK[redacted] and EK [redacted]) and removed all the miles. I have told them that I got those miles from my friends' starpoints. They claimed that this violated the program rules, which was that member's can't get from other people with different name other than the member. In this case, they should decline my starpoints transfer and return those points. They accepted the transfer and then closed my accounts.Desired Settlement: They should either give me access to both my and my wife's accounts with the original amount of miles or they should return those starpoints back to the original starwood preferred guest accounts.

Review: Bought 3 tickets to Travel to India in Nov. Dad (90 yrs Old), Mom (86 Yrs Old) and Me. Paid closed to $3000 for the 3 tickets . Dad got Sick and had to be admitted to the Hospital. Couldn't travel as the Dr. Advised against it. Submitted all the Medical papers and requested a refund or exchange for another Day. It has now been almost 8 weeks , Still No refund and I am being informed I will have Close to $100 Deducted for the refund .

Just Unfair as the change was for Medical Reasons. There was no mention of this when we bought the tickets. They offered a good price but didn't tell us the catch. On Top of it very rude and blunt customer service.

So we are stuck with serious Medical issues now compounded by Financial Penalties. Both my Parents are extremely stressed out and that age they don't deserve this. Surely an Airline as large as Emirates has some courtesy and care for their potential customers.Desired Settlement: Full refund or Exchange for another date .

Business

Response:

We have responded to the customer directly regarding his inquiry / concerns

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the email from them and my Response.[redacted]

Review: I checked in to flight 954 bound to DXB from BEY. The [redacted] on duty ([redacted]) was extremely rude. He refused to change my frequent flyer number. He also refused to give me the lounge access card. I had to use my Priority Pass card to enter the lounge, which cost about $50. [redacted] and her colleague at the [redacted] called him to let me in, but all he offered that I write a report to Emirates Customer Care. Again, Emirates is refusing to provide the ancillary for First Class passengers. I demand a full investigation of this incident.Desired Settlement: Get me Lounge access on my next flight

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Review: I travelled with emirates on the [redacted] of august and when I arrived to New York/ JFK I found out that one of my bags never got on to the flight. Emirates verbally told me that my bag would be with me the next day as they are putting it on the next flight coming into JFK from Dubai but I got my bag two days later and when I opened my bag I found out that my Playstation 4 and a couple of games were missing! while I had the 2 controllers in my hand carry!

At first I emailed them telling them my situation but they refused to believe me and told me to get them a proof of ownership… I didn't have a receipt as this was a gift to me from my family before I left for college. But even after I told them that I asked my sisters and my aunt and uncle to try to get the receipt for me… they went the next day to the store and got a copy of receipt with my name on it, they had this receipt on their email as it is an easier and faster way to get it to me.

Out of all this emirates replied to me saying that the receipt has my name on it when it should have my aunt and uncles name since they gave it to me as a gift. But on my part of the story my family went through all this trouble to get the receipt from the store on special request and asked the store keeper to put my name on it as its MY gift is is MEANT for ME!

now I email emirates everyday to get a reply on what else I can do to prove it to them that its mine but they just stopped replying to me after they denied my proof of ownership.

they're job is to get me myDesired Settlement: I had to stay 2 days extra in New York City without any clean clothes to wear no toothbrush and no underwear. I had to stay in a hotel there and all I had was cash that my father gave me to use for traveling to my college and buying books for college. But instead I had to use that on a hotel and feeding myself in the expensive city of New York. I want a reimbursement for my stolen Playstation 4 and reimbursement for all the troubles they have made me go through.

I message their customer service at least 3 times every week and they never reply back to me. They're making me look like a crazy person when all I'm looking for is some ethics and justice so I can get my Playstation 4 back.

I have been so stressed because I couldn't buy my books on time which got me to fall back in my classes.

PLEASE PLEASE JUST HELP ME

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Hi Revdex.com,

I have not been contacted by Emirates in any kind of way in the past 5 days. They choose not to reply to me. I literally have my PS4 controllers just lying in my house without the PS4 console and the games. I just don't understand how they don't believe me even after I provided them with proof that I was carrying it with me on my flight. It isn't my fault that they cannot control their staff, on the other hand I am surprised these are the kind of ethics they teach their employees, TO STEAL and not to reply to their loyal customers.

Thank you!

Sincerely,

Review: Good morning,

Dear Sir/ Madam Before 2 month in November [redacted] I traveled to Nepal , Kathmandu from Denver Colorado, I choose fly Emirates to get there and get back. On my way back from Kathmandu Nepal - UAE( Emirates)- Seattle_ Colorado , Fly Emirates just send me my one luggage instead of two. When I landed to DIA I claimed file with Alaska airline because my final desination was with Alaska airlines. They filed a claim and said my luggage will be with me within one week. But time passed by and every day I keep calling both of the airlines, Emirates never called me back even I left them several message. On December [redacted] they said they found my luggage and are delivering it. I was so exited but instead of my luggage they brought somebody luggage and on top of the luggage was my tag under my name. Still I am fighting to get my luggage back or refunding my money, but sad news is I have nt got anything yet. I heard from somebody that you are very responsible and help costumer, and you are my last hope.

I am repeating every time with them that I have very valuable stuffs which money can not buy. Please please help me out. Seriously I desperately need my luggage back or my money back. Also I am telling them that I have more that $5,000 value stuffs.

Once again you are my last hope and hope to hear good news from you soon. If you need something from me please let me know I will be happy to provide it.

Thank you,

[redacted]Desired Settlement: Find my lost luggage and bring back to me or pay me the $ 6220.00 total for my itemized total of my each item.

Business

Response:

I have contacted the customer this afternoon to discuss the feedback she gave to the Revdex.com. The customer and I have resolved the concerns she provided to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is some what satisfactory to me, they said they will continue looking for my lost baggage and compensate in the mean time. The matter has been not been completely resolved yet. I will be in touch with you n Emirates if they do not proceed my claim as promised.

Sincerely,