Emirates

Review: Hi This is G[redacted] , I travelled with a infant in lap from Hyderabad (India) to Boston on [redacted] of may 2015 . I have booked my airline tickets in Emirates website . in my airline ticket confirmation it is clearly mentioned that infant can take two bags of checked in luggage 1 Bag is free 2nd bag there will be charge of 50$ . I came to air port with 2 checked in bags for the infant , but while checking in my luggage emirates told that they cannot take the second bag for 50 $ even though it is printed on the ticket , they have charged 175 $ for the Second bag and told that I can put a claim to get the renaming balance back.

I have called called Emirates airlines for the same after reaching US , They asked me to put a complaint in their website . I have logged a compliant in the website , no one responded for that complaint , I aging put one more complaint for the same, after that I got an email from Emirates New York Office .

they again told me that they won't reimburse the extra amount , I sent my ticket printed copy to them , after couple of weeks , I have got an email from same person (Charlotte N. A[redacted]) stating that it is a system Error and they said they will reimburse the Extra amount that was charged . they asked to send all the information (Ticket copy , receipt of the Excess baggage payment , etc) also asked me to fill a form and send it them , I have filled my Bank Account details address etc. I submitted that form along with my Bank Information . they said they will Deposit the amount in two weeks , it is been almost 3 months that I have submitted the doc . I send four reminder emails to the the person that I am talking with , I did n't even get a single email from that person after I submitted info .

I called Emirates again to know the update , again they asked me to file a compliant for the same.

here is the File Reference: [redacted] for the complaint .

I have all the Email Communication from emirates .

I Have also copied this Email also in all Email Communication .[redacted] . no one called me or Emailed me about the status .

Could you please help me in resolving this Issue.Desired Settlement: I am expecting an update from Emirates on my refund .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Emirates has paid the renaming amount . they deposited money directly into my Bank Account number . but I haven't got any Email or call from them .Thank you very much for help me .

Sincerely,

Review: I arrived at Nairobi Airport more than 3 hours before my flight to Dubai, where I had a connecting Emirates flight to Frankfurt. I presented my E-ticket and receipt (Emirates booking reference: [redacted]). The Emirates representative that served me at the check-in counter was Richard G[redacted]. I was very surprised when he asked me for the credit card that I had purchased my Emirates ticket with. The ticket was purchased months ago (5/**/15) and Emirates had received their payment in full. I explained that I was not carrying that credit card. I had been volunteering at an orphanage in a very rural area of Tanzania and had brought only one card on my trip. He stated that I needed the card to board the flight. I told him that I had traveled on dozens of airlines for hundreds of flights and had never been asked for the credit card with which I had previously paid for the ticket. Mr G[redacted] treated me rudely, and in a loud voice in front of all the other waiting passengers, asked me to stand separately while they checked on my payment. I was very, very mortified at this harsh treatment. I stood for nearly an hour, with no one updating me on my situation. Finally, afraid that I still had to process through security and immigration, I approached Ms Hilda A[redacted], who looked like she might be a supervisor. Ms A[redacted] told me that there was nothing they could do for me. I explained that Emirates had received full payment for the ticket long ago. She responded, very harshly, that my only choice was to cancel the ticket and pay for it with a different credit card. I reluctantly agreed, since I would have missed my connecting flight in Frankfurt had I waited any longer. Shockingly, I was then presented with a bill that increased the cost of my fare by $50 for a ticket re-issue. Ms A[redacted] told me that there was nothing they could do for me. I explained that Emirates had received full payment for the ticket long ago. She responded, very harshly, that my only choice was to cancel the ticket and pay for it with a different credit card. I reluctantly agreed, since I would have missed my flight had I waited any longer. Shockingly, I was then presented with a bill that increased the cost of my fare by $50 for a ticket re-issue. Ms A[redacted] told me should could not give me any paperwork that showed my original payment would be credited to the account. Again, I agreed, under protest.

I have never received the credit for the initial full payment of this ticket. Essentially Emirates has defrauded me by failing to deliver a service which was fully paid for. They then extorted a second, larger payment for the same service.Desired Settlement: I deserve a full refund of the cost of this ticket, plus a refund of the additional $50 fee, and a formal apology.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Review: on January **, 2012, I bought tickets from Emirates.com for my family, 2 adults , 2 kids (SFO-Dubai-Medina-Dubai-Karachi-SFO) to Fly on May **, 2012. Due to delay in visa from Saudi Consulate, I had to cancel those tickets on May **. Emirates suppose to refund me that money. After I got visa from Saudi Consulate, I bought another ticket from Travel agency because at that time Emirates.com was offering very expensive tickets. My and myself traveled on those new tickets on Jun *, 2012. I never got my money from Emirates on my cancelled tickets that I bought on Jan **, 2012. I've made multiple attempts to call and email Emirates. it's been a while and my five grands are stuck with Emirates. Recently Emirates opened up a case on this issue under [redacted] but I've seen NO RESULTSDesired Settlement: I want emirates to refund my money and as a courtesy compensate me for the headache and emotional distress that they have been giving me for over year now.

Review: The airline made a change to its schedule and it impacts my flight. The change of schedule is material - 1 hour for the outgoing flight and 2.5 hours for the return flight. As a result, the flight I booked no longer works with my travel schedule.

I contacted the airline to understand what my options are and was told they would be able to issue a full refund for my ticket. I was advised to complete the cancellation form on their website and indicate change of schedule as reason for my request.

I completed the form and was told the refund process will take 1-2 weeks. 1 week later, the airline responded they will refund the taxes of my ticket (i.e. 10% of the total) and refused to refund the remaining part of my ticket because my airfare is non-refundable. I explained again the reason for my request was the change in schedule and requested full refund of the ticket price. As of 10/** I have not received a reply and my original request was filed on 09/**.

In my conversation with representatives, they've indicated refund decisions are made from the Dubai office and not locally in the US. I'm not sure if difference is business practices is causing the problem.

As a second complaint - the airline did not inform me about the change of schedule. I found out after looking up my reservation online to check on my seat options. That's another violation of established business practices.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Emirates has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I am a frequent flier on Emirates Airlines. I have made several trips from the US to Dubai, from Dubai to India and back to the States. On January [redacted], 2015 I flew from Dubai to Mumbai on EK 506, with my howling infant. When I boarded the flight, I had my hands full with 2 carry ons, duty free bags and my child. Seeing my crying child and trouble finding an over head bin for my bags, the stewardess took one of my carry on bags and clearly told me that I would receive it on the baggage carousel in Mumbai. I gave her my bag and settled for a 2 1/2 hour flight. The stewardess did not give me a tag for the bag. On reaching Mumbai baggage carousel my bag was no where to be found. I have been calling and emailing Emirates airlines everyday since Feb [redacted] 2015 for any sort of response.

In the past on 2 occasions Emirates has lost my checked in baggage only to have them delivered to my residence in Dubai 2 days later. So this time around I decided to pack all my electronics and essentials for a week in my carry on, which they have lost. In addition, since I was traveling to India to start up a business, I was carrying cash that I distributed between my handbags and the lost bag has a considerable amount of cash!

Firstly: Emirates has been very unresponsive.

Second: Each time I call, Mumbai staff is waiting for a response from Dubai.

Third: They have gone ahead and decided that the bag cannot be found, but they have not informed me of this decision till I call them!

In a phone conversation with their staff at the Mumbai airport on February [redacted], 2015, the staff member tells me that since Dubai has no idea where my bag is and since the value of good in the bag is so high they do not know how to proceed with compensation. They also mentioned that Dubai is not sure if they can compensate me for my loss!

I can deal with a stewardess or two that have been impatient and rude on occasion. I can also deal with a checked in baggage being sent back to me 2 days later, but loosing my hand bag with all my valuables...this has gone too far. I wonder if I can sue Emirates Airlines for the mental agony and distress their irresponsibility has put me through.Desired Settlement: I would like the Airlines to do the following:

1. Give me a clear and consumer responsible response.

2. Compensate me for my loss or just find my bag and give it back to me.

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They still cannot find my lost luggage, but say my case is under secondary investigation and no comments can be made till this phase is completed and my case is handed over to tge claims department. My calls are not being answered anymore, neither is any Emirates staff saying anything more than your case is under review.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On June [redacted] I went to DFW airport with my family to go to India.The Emirates ticketing clerk told me that I need the old passport of my younger daughter to travel that day.They give me time till 11.45 am to arrange the passport.

Friend of mine bought passport to me at 11.35 am but suddenly a supervisor came and told us that we cannot travel.I asks her the reason and she keep saying that we cannot travel because the flight is closed.That time there was three passengers in line and I point that to the supervisor and she told me that those are special passengers which is not true.Emirates sold our four tickets at the airport for a higher price.I bought Qatar airways ticket from airport and went to India the next day.

I was at the airport with all the travel documents and with tickets at 11.35am with another passengers in line,but they denied boarding for us.Their actions really surprised us and my daughters are crying at the airport.

For me and my family's mental stress and financial loss I need at least four free tickets from emirates to resolve the issue.

I did compliant to emirate the situation and I have received the following promise only ;Our ref: [redacted]

Your report of poor customer service by members of staff has been noted, and the details forwarded to senior management for internal review.

Customer Affairs Supervisor | Customer Affairs & Service Audit - USDesired Settlement: At lease for my mental satisfaction and for my financial lose and to settle this case,I need free family coupons to fly to India.

Business

Response:

Dear [redacted],

Thank you for your correspondence dated ** July 2013. We at Emirates regret the difficulties your family experienced while checking in for their flight EK 222, ** June 2013. We also regret the delay in addressing the issue.

Emirates Staff worldwide has had professional customer service training, in order to provide the most memorable experience to our passengers. Rudeness or neglect from members of staff is in no way tolerated by Emirates towards passengers. We are concerned about the experience you have mentioned and have forwarded your complaint details to Senior Management for remedial action.

[redacted], we at Emirates are concerned to learn of the travel irregularities your family encountered on that occasion. We have reviewed the matter and I wish to advised you per immigration requirements: passengers holding USA passports, with a current POI card are required to also present the 'expired' passport at check-i n. This is an immigration requirement as per I mmigration regulations information posted by government consulates to airlines. As your family was not in possession of your child 's expired passport (which is a requirement) they could not be accepted on Emirates on that occasion.

The airport check-in agents cannot make exceptions regarding any immigration documentation. As an international carrier Emirates is required to adhere to government policies and regulations for all countries we service. Our ticketing records indicate your

tickets- [redacted] issued by a Travel agent had restrictions wherein if you cancel your tickets before departure there is a cancellation fee. As you made the choice to purchase separate tickets on Qatar Airways on your outbound destination, Emirates bears no liability for those incurred costs.

As explained in our 'Condition of Carriage, which can be found online at [redacted], while we attempt, when possible, to inform passengers of immigration requirements, it remains the passenger's responsibility to ensure they have the required valid immigration documents for their travel.

Airlines are fined by the Governments of countries for carrying passengers in who do not have the correct entry documentation for verification. It is Emirates policy to respect and adhere to the regulations of the countries within which we operate. We regret if these rules and policies may be an inconvenience. It is suggested passengers purchase travel insurance in the event of unforeseen travel irregularities.

Your report of poor customer service by members of staff has been noted, and the details forwarded to senior management for internal review.

I appreciate the opportunity to respond to your concerns and we look forward to regaini ng your confidence on an Emirates flight in the near future.

Yours sincerely,

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: I had an ealier booking [redacted] that I was not allowed on cause of no visa. I was told by your agent at the gate it would take 2 hrs to get one online. It took 18 hrs. When I tried to get the next flight I was told the whole first flight return was also canceled even though you knew I was still going on this trip.

At 9PM ** Mar I tried to book online a whole new trip. I could not complete the booking due to technical issues at your end. A software engineer friend tried for me and had the same problem. So we called Emirates direct in order to book. It was a 3-way conversation with my friend the programmer [redacted] (on rrecord with you cause he got a copy of the booking also) who was helping cause of my earing difficulty. We called you at 9:45 PM same night. The price he quoted was $1013 same as online, we told him of the technical problem online. We went thru all the details and when he took my visa number he said the price is now $1200. We asked why, he said, "Because it is the last ticket." I felt cheated, but I needed to go. So we booked. You offered no compensation for the first trip even though all the return leg was the same as the original booking.

When I went to pick a seat there loads of empty seats. I called back because of the price jump to speak to an agent his name was [redacted]. He could not help so he got the supervisor, [redacted]. He agreed it was not the last seat but the last available time to book. We told him the tickets were still for sale on [redacted] He said he would me an email to state my claim. None was sent. So now I've been told 3 lies. I'm asking you for compensation for this mistreatment. I'm very upset about all this and feel very badly treated. The flight itself was excellent. I notified you again once I got back via your web site. It says you answer in 24 hrs. No answer.Desired Settlement: I should of got credit for the first booking at least the return leg for $509. Also for the over charge on the 2nd booking of $187

Consumer

Response:

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:

There email to me:[redacted]

My Reply to them: [redacted],Your argument in your favor is unacceptable to me. Your web site gave the cheaper price andyour travel agent said the same only to switch it at the last minute. It soundslike a bait and switch scheme. There was loads of seats left and it was notpeak season so your argument falls flat. It feels like you took advantage of asenior citizen. So no closure yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I arrived from Pakistan to Dallas Fort Worth Airport on August **, 2015 around 12 noon, I had 12 pieces of check in luggage out of which eleven pieces were cartons and one piece was a bag. Out of eleven carton one piece was totally damaged and was wrapped in a clear plastic bag from Emirates, other three cartoon were minimally damaged. I took the damaged piece of carton to an gate agent named "V[redacted]" he told me to go home check the contents and call the number he gave me to start the claim process if something was missing. Mr V[redacted] on my insistence told me that I have 5 days to file the complaint and open the claim. I was very specific this time to know exactly the time I have to file the complaint as I had similar experience with this airline 5 years ago when I visited my home country last time. I called the number he had given me very next day after I checked the contents from the damaged carton. I repeated called that number and left at least three messages, on last message o Saturday evening August [redacted] I told them that if I did not get a response than I was gong to file a complaint with department of transportation and any other converned government agency, I got a response from a lady named "Sida' she was located in Bombay, India. She gave me an email address and stated that only way a complaint is filed with emirates is through email. On the same day that is August **, 2015 I filed a complaint via e mail address that was given to me. I provided them with the requested information. Yet next day I got a two line email from Mr, AbdelK[redacted] from their office, asking me if I had filed a complaint earlier. I had mentioned the fact in the initial email that I was given a phone, number than another phone number and than no response and finally the email address was provided. This guy either did not read the email or adopted a delaying tactic so that opening of the claim date is delayed. Next day I called the phone number on the email to talk to this person. I was told he was off, I spoke to another agent, a female named Khadijah. I sent an email with additional documents she had requested next day that is August **, after receiving these documents she tells me that I have delayed the application beyond 7 days, she was going to forward it to head office in New York but nothing can be done and it will not be accepted.

That tells you the deceptive tactics of this group of people. They deliberately adopt practices that would cause delay in reporting and than they have an excuse to deny any claim and responsibility. In their country this is just fine, but in United States this is not the norm and they should be made to follow the traditions of this country if they are going to do business in this country or else they should be kicked out of here to practice these tactics elsewhere.Desired Settlement: as I mentioned that I had brought 12 pieces of luggage, I claimed about $330 dollars in loses. I paid about $ 5700 in tickets for four people and $700 for extra luggage fee. If I was going to lie I would have made up a larger amount, I did provide the receipts of the cost of dresses that were missing. later on as I opened and looked through other cartons I found few other items were missing but I did not file for these additional items. I would like for this dishonest company to accept the conduct of its dishonest employees and cover the loses.

Business

Response:

Dear [redacted] Please accept Emirates' sincerest apologies for the irregularity you experienced with damages to checked baggage and with missing items from your checked baggage and we regret any difficulty and inconvenience this incident may have caused you. We wish to advise that your claim is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the countries where you began and ended your journey. The Montreal Convention is exclusive which means that it provides the only remedy available in these circumstances. We have reviewed your request to claim for compensation due to damages sustained on your recent Emirates flight. Emirates must respectfully deny your claim based on the extended time frame between when you received your baggage and when you claimed for compensation. As stipulated by our Conditions of Carriage, which can be found online at [redacted], and in accordance to the Montreal Convention of 1999, in order to assess baggage claims you must notify us in writing within 7 days from the date your baggage was placed at your disposal. Your initial complaint in writing was on ** August 2015, after having received your baggage on ** August 2015, is more than the 7 days allowed by our Conditions of Carriage and is thus disclaimed by Emirates. Under the circumstances, regrettably, we are unable to consider your claim. Your claim may be covered by your travel insurance policy. May I suggest that you contact your Insurers who may be able to assist you further. Thank you for your patronage in flying Emirates, for your patience during this process, and for allowing us to comment regarding this matter. Sincerely, Dimitrios S[redacted] Customer Affairs Officer

Review: Subject : Unable to check-in

BOOKING REFERENCE : [redacted] I was bound to fly on Emirates airlines on 1st November from Houston to [redacted]via Dubai. I arrived at emirates counter little more than hourly early. With me, there were around 25 other people on line who arrived before me.

Emirates closed check-in an hourly early stating pre-boarding timing rules. Even though we were at counter before closing time, we were unable to check-in or board. With me there were other 20-25 passengers who were unable to board.

I suspect that Emirates over booked flight on [redacted]november. Hence, we were forced to pay $200 for changing flight tickets.

I changed my flight to November 3rd.

But on November [redacted], Emirates was still conducting Check-in procdure with 30 mins prior to take off. As I was passenger on same flight, I noticed that it was half empty, hence Emirates was still taking passenger.

Not only, I missed flying on the day which I did plan earlier, I missed celebrating auspicious festival of Diwali with my family.

Not only we ( other passengers ) were there on time, we were standing in line for 15 mins to see slow process of Emirates.

I kindly request Emirates to compensate for our travel delay, but be courteous on future as far as there customer service goes.

I hope they dont repeat this in future.Desired Settlement: Compensation for travel delays and missing out on important festival.

Hopefully, this dont happen in future.

Consumer

Response:

At this time, I have not been contacted by Emirates regarding complaint ID [redacted].

Sincerely,

Review: Airline refuses to allow me to remove the passenger that is accompanying me on my trip and replace her with another without taking action that would result in about $2000 in additional cost. The airline can easily do this if they chose to do so; they just choose to extort me for money instead. My confirmation number is [redacted].Desired Settlement: Change the name of the passenger accompanying me. I will agree to pay a REASONABLE change fee.

Business

Response:

We are in receipt of your complaint that you filed with the Revdex.com number [redacted] regarding exchange ticket [redacted] to a different passenger. We have investigated the matter and allow me to respond. A review of the history of your reservation shows that you made your booking directly online at Emirates.com. After the flight selection and booking confirmation process online, you are prompted, under the Review Itinerary tab, with a note stating "Please check your trip details below and click Book this Itinerary to review ticketing options. When you purchased the ticket online, you were provided with the fare rules pertaining to date changes or cancellations etc. Thus, any changes to this itinerary are subject to the terms and conditions of the ticket. According to the terms and conditions of the above ticket, this ticket is non-refundable and nontransferable as you were advised in several occasions by our reservation department. Regrettably, based on the above information, Emirates is not in a position to comply with your request for ticket transfer, a waiver or refund. It is suggested that passengers purchase travel insurance to offset incurred fees in the event of any unforeseen travel irregularities or changes such as you experienced first-hand. May we kindly suggest you looking into the possibility of coverage under any insurance policy you may hold. Thank you for your patronage in flying Emirates, for your patience during this process, and for allowing us to comment. Yours sincerely, [redacted] Customer Affairs **

Review: On 5/**/13 I flew Emirates Business Class from Manila to JFK via Dubai. This was part of a round trip ticket purchased via a travel agency concluding with a US Air connection from JFK to Charlotte, NC on Mother's Day. The Emirates flight arrived more than 1 hour & 20 minutes late to JFK, baggage took nearly 40 minutes to be delivered and my connection was missed. After clearing customs I proceeded to the Emirates desk to re-book my connection since they caused the issue. Emirates agents told me I'd have to go to US Air at Terminal C. US Air reviewed my reservation and instructed to return to Emirates as they had the obligation to re-book my flight home. Upon returning to Terminal A there was not an Emirates employee to be found anywhere. After spending most of Mother's Day at JFK US Air informed me they could not guarantee me a seat home until late the next day. I paid a "change fee" of $150.00 to secure a confirmed seat from LaGuardia and a shuttle bus ticket to the new departure airport. Additionally, the in-seat controls (which allow customer to adjust seat & entertainment console) was broken on my seat on two different aircraft on the segments from Manila to JFK. Crew members spent an inordinate amount of flight time trying to correct the problem to no avail. I was also somehow forgotten for meal service and that service was hurriedly attempted during descent to JFK. Essentially I had Economy Service after paying Business Class fare. I contacted Emirates NYC on May **, 2013 via email and was ignored. I followed up with a secondary email on June ** and again ignored. I finally obtained a phone number on June [redacted] and spoke with an Emirates agent who informed me that their customer service was more than six weeks behind in handling customer issues. She transferred me to another agent who asked that I scan and email my receipts for out of pocket expense incurred. I was absolutely promised a phoen call no later than 5PM with resolution. Once again I was ignored.Desired Settlement: Settlement would include reimbursement by check of $160.00 for my flight home from JFK as well as either a check or future travel voucher for $2,360.00 which is the difference between Economy (which I actually experienced) and Business (which I actually paid for) from Manila to JFK on Emirates (per Emirates website reservations 6/**/13)

Business

Response:

Dear [redacted],

I refer to your email regarding your on board experience on [redacted] and [redacted], ** May 2013 while travelling from Manila to New York via Dubai. It was indeed a pleasure speaking with you today regarding your recent Emirates travel experience. As stated in my conversation with you, we regret the length of time it's taken to respond to your correspondence,

Firstly, we regret that your journey was impacted a result of the seat malfunction related to the seats to which you were assigned on [redacted]-** and also [redacted]-** on both sectors. The details of the irregularity were forwarded to senior management of our Engineering Department for corrective action and to prevent any such re- occurrence.

[redacted], of additional concern to us is your inflight experience with the meal service wherein the correct meal item request was not delivered to you in a timely manner. Emirates does take measures to ensure that all our passengers have a memorable flight experience and the issues mentioned were exceptions. Our senior manager of inflight services and catering has been informed of your on board experience and the need for corrective action.

Please be assured that our mission at Emirates includes taking the concerns of our passengers very seriously and wish to advise you that any feedback from you, is of benefit to us. Comments and suggestions from you our valued passenger assist us in improving our product and service both on the ground and in- flight.

We value your patronage and have made arrangements to credit your skywards mileage account# [redacted] with 40,000 complimentary miles. [redacted], inasmuch that your domestic US airways connection was on a separate ticket and not in conjunction with the Emirates ticket, as a goodwill gesture we will reimburse your incurred receipted expenses US$ 165.00 (rebooking fee and shuttle transfer) on your arrival at JFK wherein you misconnected with your domestic US airways flight due to the Emirates flight 203 delay.

We do understand your disappointment with the sequence of events surrounding your journey on this occasion and hope you will allow us to make amends. [redacted], we wish to thank you for taking the time to write to us as we look forward to welcoming you onboard another Emirates flight.

Yours sincerely,

Customer Affairs Officer

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Emirates has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Dear Customer Affairs, This is in about my horrible and painful travel with Emirates Airlines and the details are given below. My flight was delayed due to emirates ground service issues and there by ending up in missing my connection for all the 4 family members. It was a horrible experience with emirates. While I was traveling from Houston to Jeddah my luggage was lost for the entire stay in Saudi Arabia. I had to buy clothes and other essentials for my daughter during my stay in Mecca. The airport staff in Jeddah were not helpful at all in processing my claim and lost baggage expenses compensation. Again when I was traveling from Hyderabad to New York my flight got delayed and ended up missing my connection and also for my family. The customer service in Dubai does not have any respect for people traveling with children which other airlines do. My family suffered a lot at the airport and none of your representatives helped at the airport considering my wife was with two kids. It is highly frustrating, disappointing and painful experience with emirates airlines. The pain does not end at Dubai it continued in New York as well. When I landed in New York, two of my checked -in luggage got lost. Finally after so many calls and follow ups I got my bag but the contents were Missing or rather stolen from my bag. Emirates Affairs [redacted] Booking reference number: [redacted] , [redacted] Ticket numbers: 1) [redacted] 2) [redacted] 3) [redacted] 4)[redacted] Case 1: Claim: Waiting for refund of $830 Reason: Flight delayed due to Emirates Passengers Names: 1) [redacted] 2) [redacted] 3) [redacted] 4) [redacted] Address: [redacted] Email: [redacted] Case 2: Claim for baggage lost in Saudi and New York I kindly request you to take urgent action and process my full refund of the fees charged at Dubai and also provide me with my lost baggage compensation as soon as possible. Thank you regards, [redacted]Desired Settlement: Please provide compensation and refund for losses