Empire Today LLC

We appreciate the customer contacting us regarding his concernsWe regret the delay in the refund and any inconvenience that occurred as a resultWe have spoken with the customer and advised that the refund for his cancelled order has been processed and
issued back to his credit cardWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concerns
0pt;">For customer satisfaction and good will, we have agreed to repair for the one (1) tile at no cost to the customer

We appreciate the customer contacting us regarding their concerns
0pt;">Service was completed on October 12th and 13thWe thank the customer for their feedback

Initial Business Response /* (1000, 5, 2015/06/02) */
We appreciate the customer contacting us regarding her concernsWe regret the issues that occurred with the billing and any inconveniences that occurred as a resultWe have spoken with the customer, and she has confirmed that she has
received the refund for the cancelled orderWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They handled this horriblyThey gave me back the money they stoleThey blamed me for the errorNice
Final Consumer Response /* (2000, 8, 2015/06/03) */

Initial Business Response /* (1000, 5, 2014/03/07) */
We have been in contact with the customer to apologize for the missed installation appointment and any inconvenience that occurred as a resultThe customer advised that he has already purchased from another companyWe appreciate the
customer's feedback and hope to assist him with future home improvement projects
Final Consumer Response /* (2000, 7, 2014/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Only after the Revdex.com was contacted Empire Carpet reached out to resolve this caseI am overall not pleased with how Empire carpet does not make it a priority in handling problems with their customers & makes no effort to come out personally to my location to resolve the problem.Because of this I decided not to do business with Empire carpet dispite any discounts & offers made by the company to me

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concerns
face="Calibri">Per the customer’s request, the order was canceled and the deposit payment was refunded on July 18, 2016, in full to the credit card used for paymentPlease allow up to business days for the refund to post

The local Customer Service Manager spoke with the customer on December 27th and
offered to replace the installed carpet for only the customer’s cost of the labor
The customer advised he will speak with his wife regarding our offer

We appreciate the customer contacting us regarding her concernsWe have adjusted the order to reflect the correct
product and agreed to a price with the customerThe product is currently on order. We will contact the customer and schedule the installation at their convenience once the product arrivesWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
Empire statement is not accurate about the time frame to get my refund. It took them business days to finalize the transactionThank you for your assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11681280, and find that this resolution is satisfactory to me, as long as the company follows-through on this commitment and at least calls with a new date if no repair technician is able to make it this Thursday
Sincerely,
Elisabeth ***

We appreciate the customer contacting us regarding their concerns
face="Calibri">
As requested, we canceled the customer’s order and refunded the deposit payment of $in fullThe refund check was sent to the customer by Fedex on July 8, 2016. We look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and service to repair the carpet is scheduled for July 5, We appreciate the customer’s feedback and look forward to amicably resolving this
matter

Initial Business Response /* (1000, 5, 2015/10/13) */
We appreciate the customer contacting us regarding her concernsPer the customer's request, we have been in contact with her via emailWe look forward to hearing back from the customerWe appreciate the customer's feedback and look
forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We came to an amicable agreement

We appreciate the customer contacting us regarding their concerns
face="Calibri">The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairsWe thank the customer for their feedback regarding their order

Initial Business Response /* (1000, 5, 2014/06/25) */
We appreciate the customer contacting us regarding his concernsWe have been in contact with the customer and offered to credit the full amount of his carpet order towards replacement with laminateThe customer accepted this offer, and
the replacement will be scheduled at his convenienceWe look forward to hearing back from the customer and amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2014/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concerns
"Arial",sans-serif;">While this product is out of stock, we were able to locate material to offer for this customer paid repairThe product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs
We thank the customer for their feedback regarding their order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI returned their call and informed them that the issue has now been resolvedSincerely,
*** ***

We appreciate the customer contacted us regarding their concerns
0in 0pt;">
The white trim was dropped off with the customer on September 29, as agreed
We look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us with their concerns
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Service has been completed as agreed and the customer also confirmed receipt of the payment for damages