Empire Today LLC

We appreciate the customer contacting us regarding her concernsWe have advised the customer that we will have an inspection conducted by an independent, third party inspection companyOnce the inspection report is complete and submitted to us, we will
follow up with the customer to discuss the results and possible solutionsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us with their concerns
face="Calibri">Per discussions with the customer, the cost for taof the old flooring was removed from the order

We appreciate the customer contacting us regarding their concernsWe have spoken to the customerWe have placed an order to obtain the materials that needed to complete installation for the customerOnce materials, which are on back order, have
been received we will schedule the service to be completed at the customer’s convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
0pt;">We are reviewing the charge slip the customer signed for the promotional financing and working with *** *** regarding the customer’s concerns

We appreciate the customer contacting us regarding their concernsReplacement was completed on November 1stWe thank the customer for their feedback on their order

We appreciate the customer contacting us regarding their concerns
"Verdana","sans-serif"">We have reviewed the customer’s account and the referral gift is in process as agreedWe appreciate the customer’s feedback on their order

We appreciate the customer contacting us regarding their concerns
size="3">
Per the customer’s request, the $was refunded to the credit card used for payment on August 15,

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completed on June 1, We appreciate the customer’s feedback and consider this matter
resolved

We appreciate the customer contacting us regarding her concernsThe repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refundWe appreciate the customer’s feedback and look forward to amicably resolving
this matter

We appreciate the customer contacting us regarding their concerns
0pt;">Service was completed on October 1stWe have also discounted the order for the inconvenience

We appreciate the customer contacting us regarding their concerns
10pt">The order has been canceled per the customer’s request and the deposit payment refunded in full to the credit card used for paymentWe apologize for any inconvenience

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, We
appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, explained the situation and installation has been scheduled May 19, We appreciate the customer’s feedback and look forward to amicably
resolving this matter

Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and we have scheduled an inspection for October 7, Once the inspection is complete, we will follow up with the customer to discuss
the results and possible solutionsWe appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Empire has made restitution and has satisfied this issue

We appreciate the customer contacting us regarding their concerns
0pt;">We have agreed to full replacement at a discounted cost to the customerWe are currently waiting for the customer to advise their availability to schedule

Complaint: ***
I am rejecting this response because
The information that came from the conversation was the same that was promised almost two monthes ago They said that appointment would be set up for someone to come by and veiw the work in question So we are waiting to see if they follow up with this step this time.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have made several attempts to contact the customer via phone and email, but have not
received a response from the customerWe have provided a monetary accommodation to the customer based on previous discussions with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have placed an order to obtain the materials needed to complete service for the customerOnce materials have been received we will schedule the service to be completed at the
customer’s convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligencethis company does not CARE about how they operate once the contract is signed
I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guardedIn fact the main concern keeping appointments and communicating effectivelyThe response from the business states they will complete the job as early as June 20th yet, they have been unable to do so
I tried calling them back and left my contact number 9***They have not called back on my contact numberThis has been the pattern, they make phone call then you do not hear back againI will give this one more tryPlease let the business know I will be available for installation on any forthcoming saturday.
Sincerely,
*** ***