Empire Today LLC

We appreciate the customer contacting us regarding their concerns
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Service was completed for a nominal fee on October 5, We thank the customer for their feedback regarding their order with us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will not be using them in the future.
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/09/10) */
We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer and offered a replacementThe customer accepted this offer, and the replacement is scheduled to be completed on September 14,
We appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 12, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After opening two Revdex.com complaints and a *** Attorney General's Consumer Protection Division case, Empire finally decided to honor their warranty and replaced my carpetI would not recommend this company

The local office spoke with the customer on Thursday Nov 3rd and have reached an
agreement to resolve the matter amicably

Repairs were completed on December 27th and we have also issued a refund for the
inconvenienceWe appreciate the customer’s feedback regarding their experience

We appreciate the customer contacting us regarding her concerns
"MARGIN: 0in 0in 0pt">Installation was completed on July 2, We apologize for any inconvenience to the customer

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the replacement of the carpet on the stairs for August 16, We appreciate the customer’s feedback and look forward to amicably
resolving this matter

We appreciate the customer contacting us regarding their concerns
0pt;">The window treatment products were ordered for replacementOnce the products are received we will contact the customer directly to schedule
We thank you for your feedback regarding your order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will wait to see how the company chooses to handle the inspector's results and the impact it has had on my life, including days that I have to take off for the inspection and for the reinstallation of my floorI do not consider this resolved at this time
Sincerely,
*** ***

The local office has made a number of offers to resolve the matter
The customer’s carpet order was found to have a manufacturing defect in the materialAs such, we have offered full replacement under the manufacturer’s warranty The customer has requested a refund, rather than replacementWhile the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”
When the customer refused, we offered a greater monetary settlement to include the laminate flooring. The customer has rejected all fair and reasonable offers of resolution

We appreciate the customer contacting us regarding their concerns
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Service was completed to the customers installed carpet on November 2ndWe thank the customer for their feedback

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered to discount the open balance with a signed agreementThe customer accepted this offer, returned the agreement, and made the remaining payment as
agreed. We thank the customer for their feedback and understand this matter is resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodationWe will also schedule the repairs to be conducted after July 12, per customer
request. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
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The $credit has been applied to the customer’s method of payment as agreed. We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer

We appreciate the customer contacting us regarding their concerns
10pt">The installers found the old carpet to be very soiled with pet urineWe do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloorHowever the installers were able to install the carpet as agreed

Initial Business Response /* (1000, 10, 2015/09/24) */
We appreciate the customer contacting us regarding her concernsWe have spoken with the customer regarding the installation issues, and an inspection is scheduled for September 29, We appreciate the customer's feedback and look
forward to amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 12, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the wood floor installation is not the problem, the problem was the lack of information the salesman had when selling me the productsHe also over charged my credit card that took me phone calls to finally correctHe sold me hard wood flooring that would not fit and I had to discuss with the installers for hours, then reschedule the salesman to come over again and order the right materialHe also sold me carpeting that the company could not installI had to contact another company to order my carpeting and I had to pick it up and install it myselfMy time is worth money and I spent plus hours to resolve this matter$should cover my time and frustration
Final Business Response /* (4000, 14, 2015/10/01) */
We have spoken with the customer and agreed upon a partial refund with a signed agreementWe appreciate the customer's feedback and look forward to amicably resolving this matter
Final Consumer Response /* (2000, 16, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concernsAdjusting doors is not part of the carpet
installation processHowever, for customer satisfaction and goodwill, we have offered to service the doors at no cost and have left messages to schedule

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and discuss the request for us to meet a price matchWe were unable to accommodate the customer requestThe customer did not agree with our
assessmentWe have cancelled the order as we could not match the competitors pricingWe consider this matter resolved

We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer and confirmed that the installation was completed on January 26, We appreciate the customer’s feedback and look forward to amicably resolving
this matter

We appreciate the customer contacting us regarding their concerns
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Repairs were completed under warranty at no cost to the customer on July 15thWe apologize for any inconvenience