Empire Today, LLC

The local office has contacted the customer regarding the updated flooring selection and continues to work on pricing for replacement

We appreciate the customer contacting us regarding their concernsThe damage to the carpet was found to be locally causedWe have offered to work with the customer on the cost of replacement

We appreciate the customer contacting us regarding her concerns We have been attempting to contact the customer via telephone to schedule the necessary repairs, but she has not yet returned our messagesWe look forward to hearing back from the customer and amicably resolving this matter

The local office spoke with the customer recently and scheduled a managers inspection on Monday, October 23rd

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer and was able to resolve the matter amicablyWe look forward to working with the customer on future home improvement projects

Complaint: I am rejecting this response because: It is true that Empire is scheduled to come on November 30, to start work However as I've previously stated, I wish to keep this complaint open until the floors are done correctly and the $agreed upon compensation is taken off of my bill Thank you Sincerely, Diane [redacted]

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and all repairs have been completed to the laminate flooring The tiles to repair the fireplace have yet to be located to make the necessary repairs Empire is in conversations with the customer on how to progress with the resolution of the fireplace damage The flex molding requested to be installed around the fireplace cannot be addressed until the fireplace situation is resolved to the customer's satisfaction

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfactionWe apologize for any inconvenience and we thank the customer for their feedback on their experience

The local office spoke with the customer on February 20th and came to an amicable resolution

Complaint: [redacted] I am rejecting this response because: No credit has been applied as of now to our accountAs of last week we'd heard about $being credited, my wife reached out for clarification that this was for the services provided They were also checking with the installation manager regarding the broken television.I am not accepting as resolution as it does not address all of my concerns This impacted work days for my wife and I (not only waiting the first day and installation day, but the day following installation since they worked from 4pm (approx) until 5:15am (actual time they pulled out of my driveway) An appropriate resolution that I will accept accounts for the inconvenience of the experience and SEPERATELY replaces the tv they broke by piling items into an area that the tv was moved (so it wouldn't be broken) I will accept for the misery of the experience as a discount for product & services ONLY if they agree to replace the tv in addition to the $ Otherwise I will not accept their resolution as satisfactory Sincerely, [redacted]

Service is currently in progress, Friday, March 23rd

We appreciate the customer contacting us regarding their concerns The local office contacted the customer and agreed to reimburse the customer for damages with written estimatesWe have offered to service the installed floor and the customer has scheduled for August 15, We apologize for any inconvenience

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer and scheduled service to the trim as requested

We appreciate the customer contacting us regarding their concernsInstallation was completed on December 2, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have inspected the installation and left messages to schedule warranty service

We appreciate the customer contacting us regarding their concerns.Due to the storm, inspection was rescheduled until Thursday September 21st We are waiting for a call back from the customer to confirm the new date

We appreciate the customer contacting us regarding their concerns Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customerReplacement was completed on September 28thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsInstallation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenienceWe thank the customer for their feedback

We got all new carpet in bedroomsBeautiful laminate in our living room and LVT with grout in our kitchenWe are so thrilled with the whole process with empire!!!!

We appreciate the customer contacting us regarding their concernsPer discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback