Empire Today, LLC

We sorry to learn the customer did not receive the emailed terms from the finance companyThe finance company emails the customer directly regarding the terms and conditions which includes costs, fees, etcWe recommend the customer contact [redacted] directly for a copy of the terms and conditions

We appreciate the customer’s feedback regarding the installation in The recent inspection report states is not an installation nor manufacturing defect, rather are the site conditions causing the issueThe customer is welcome to have their own independent, certified inspection and the report would be reviewed for any warranty defects

We appreciate the customer contacting us regarding their concerns The $credit has been applied to the customer’s method of payment as agreed We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

All refunds were processed as agreed on February 23rdPlease allow 7-business days to process through the banking system

Complaint: [redacted] I am rejecting this response because:The response is unacceptablePlease note that the the company neither addressed the desired resolution nor even offered an apology for the horrible and unprofessional service renderedMy calls have still have not been received from either customer service, local sales management or corporate resolutionsA response from the business that the job was FINALLY completed and that they appreciate my feedback does not resolve this matterI would like the issue of a refund specifically addressed Sincerely, Rashanda ***

Customer replacement was scheduled for Saturday October 15thThe installers arrived as scheduledThe customer began to threaten legal action if the installers did not complete the install exactly as she requested The customer was advised that he install would take two days and requested we work Saturday and SundayWe are closed on Sunday and offered Saturday and Monday service; the customer refused serviceThe local General Manger has attempted to contact the customer by telephone several times without reply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and understand the the company is willing to work with us Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring Sincerely, [redacted]

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and advised that the accommodations have been processedWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsA sales associate met with the customer and she is considering upgrading to hardwood flooringThe local office is working with her on the cost of the upgrade

We appreciate the customer contacting us regarding their concernsThe flooring was purchased in 2015, the customer recently contacted us regarding the flooring separatingWe inspected the installed floor for a nominal fee on August 3rd Per our review, the flooring appears have been damaged by topical moistureThis type of damage is not covered by warranty and we offered to replace the floor at a discounted cost to the customer

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer by email and requested estimates to repair the scratched paintThe customer also contacted us regarding an allegation that the installers stole her husband’s wedding ringWe take such allegations very seriously and have requested the customer file a police report

We appreciate the customer contacting us regarding their concernsThe requested invoice has been emailed to the customer Thank you for your feedback regarding your order

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer and offered a replacementThe customer accepted this offer, and the replacement is scheduled to be completed on September 14, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) After opening two Revdex.com complaints and a [redacted] Attorney General's Consumer Protection Division case, Empire finally decided to honor their warranty and replaced my carpetI would not recommend this company

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Wednesday, October 18th

We appreciate the customer contacting us regarding their concernsInstallation was completed on January 20, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe refund was issued, and receipt emailed to the customerWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreementWe are currently waiting on the agreement and will schedule the removal once received

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered a full refund with removal of the carpet and a signed agreementThe customer is currently reviewing the agreementWe look forward to hearing back from the customer and amicably resolving this matter

Complaint: [redacted] I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if my hardwood flooring could be stained to match the hardwood steps.I have not received a responseI also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenienceI have not received a response to this either Sincerely, [redacted] C [redacted]