Empire Today, LLC

We appreciate the customer contacting us with her concerns We’re sorry to learn the customer is disappointed in the performance of her carpetFor customer satisfaction and goodwill, we will replace with a similar grade/cost of carpet at no additional cost to the customer in exchange for a signed Agreement The local office will be contacting the customer shortly to schedule a time to show additional carpet samples

We have made several attempts over the past few days to speak directly with the consumer We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchaseWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on July 30, We appreciate the customer’s feedback and consider this matter resolved

The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in weeks

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and completed services on April 29, We appreciate the customer’s feedback and consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will not be using them in the future Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They have not given us a reasonable offerThey put my kids health at risk because they could not do there job right the first timeThey lied saying they try to get a hold of usThey have lied and said they try to give us a reasonable offerNow not only have they put this off for months and not return our calls and have repeatally done no calls and no shows there carpet on my stairs is starting to fall apartI'm sick of thisWe have asked them back and to redo all carpet right, we have been fighting this for over months nowOur furniture is ruinedOur carpet is horrible, they need to fix what they screwed up and give us our money backThey have the worst customer service, the worst intallers, and they lie through there teethSo we are rejecting this because they are all lies Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Heather [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ We appreciate the customer contacting us regarding his concernsWe have been attempting to contact the customer via telephone to discuss the needed repairs, but we have not yet been able to speak with the customerWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding their concerns The customer paid a fair and reasonable price for the products and services receivedWe offered a small discount for any waste product, but the customer preferred to have a small piece of carpet deliveredThe carpet was delivered to the customer on August 12, We thank the customer for their feedback regarding their order

There is an area that has not been installed due to elevated moisture levels We have requested the customer locate the source of the moisture and have this addressed prior to us completing the installationWe cannot complete this area until the moisture has been addressedWe will not intentionally install flooring outside of industry standard

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the repairs were completed on January 5, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business was very straightforward with me and dealt with the issue promptly and professionally Sincerely, [redacted]

We appreciate the customer’s feedback and look forward to reviewing the offered information

Per our previous reply, we price-matched a competing quote and provided an additional $courtesy creditNo further adjustments or refunds were promisedWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered to complete the necessary repairs, and provide a partial refund with a signed agreementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns Customer was installed in December with hardwood flooringIn October the customer complaint of dents/dings, as well as squeaking in the hallway 3rd party inspection was completed in November The inspector found the dents to be usage/site related and not covered by warrantyThe inspector also found an irregular fastening pattern in the family room/hallwayRepairs were offered to correct the fastener issue, but the customer did not folldespite the market attempting to reach them several times by phone and mailing a letterCustomer contacted the market in May 2014, and again did not follow-up The customer has now contacted us again at the end of June this yearThe local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and agreed upon an accommodation We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have confirmed with the customer that they have received their refundEmpire considers this matter resolved

The local office has contacted the customer directly and offered several suggestions for resolutionWe look forward to the customer’s positive response