Empire Today, LLC

Complaint: ***
I am rejecting this response because:it took over weeks for anyone to come fix the issueThen when they did come they did not
have enough carpet to fix the issue and had to use one of the older carpet and two steps didn't get touchedBy far the worse company I have dealt with and would never use again.I don't know how you have an A Revdex.com rating but the work done at my house does not reflect it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Empire flooring should take responsibility for giving customers the run aroundThey sent employees who don't speak English and didn't understand what "transitions" are and they left the tile bare where it meets the carpetSo unprofessionalNot to mention, the salesman only brought samples to choose fromTHREE!!! We were already under a contract so we had to pick among the poor choices he made available to usWhen we later saw an Empire retail storefront, they astonishingly had DOZENS of tile samplesThis establishment is extremely unprofessional and their headquarters doesn't know how to communicate well with the local office and vice versaThey cause consumers extreme frustration, low quality selection, and subpar serviceAnd we never even received an apology for the lack of communicationSo, that tells me this is typical of Empire
Sincerely,
*** ***

Complaint: ***
I
am rejecting this response because:An inspector came to assess the damage to the base trim and drywall on Friday 11/ I have yet to hear back from Empire about a course of action to address the base trim We also have not yet come to an agreement on monetary compensation
Sincerely,
Colleen ***

We appreciate the customer contacting us regarding their concernsWe checked with the vendor who processes gift card referralsThis card was sent out on September 22, and was active and usedWe thank the customer for their feedback

Empire today took care and were very perfesonal from the phone call to set up sales to the installation which was done within one weekI know people like to complain about company's for every little thing but this was a perfect experience Highly Recomended!!

We appreciate the customer
contacting us regarding her concernsWe regret that the installation was not
completed as scheduledPer the customer’s request, the order has been
cancelled and the refund of the deposit has been sent to the customer’s
provided mailing addressWe appreciate the
customer’s feedback and look
forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: I don't believe they will actually show up on the 13th based upon their past lack of appearances. I will resolve the complaint once they complete the repairs
Sincerely,
*** ***

Service was completed on May 10, We appreciate the customer’s feedback and consider this matter resolved

Service is scheduled for this Saturday March 18th

We appreciate the customer contacting us regarding their concerns Service has been rescheduled for Wednesday, April 26, We regret any inconvenience this matter caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I hope delivery will be done in a timely manner
Sincerely,
Lisa ***

We appreciate the customer contacting us regarding their concerns
Customer’s carpet was installed December While the one (1) year labor warranty has lapsed, we internally inspectedWhile no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd
party inspection of the carpet at no cost to the customerThat inspection is currently pending

We appreciate the customer contacting us regarding their concernsService was completed today under warranty at no cost to the customerWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because: Still zero communication from business to us; even if they haven't received the product; no install date set; and zero true communication from Empire themselves in over one month now
Sincerely,
Christopher ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and service to repair the carpet is scheduled for July 5, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would have preferred more opportunity to look further into installing laminate but that did not take place. So, I will accept their reply
Sincerely,
Nancy ***

Complaint: ***
I am rejecting this response because: I did not reject the option of repair yesterday via phone I told their representative that Empire installers has been at my house times and they were not able to do the repairs due to the random length and I was told that it seems that the only solution was to agree on a refund Empire is still only arguing that the issue is only the "natural characteristics" of the wood, but it is not only that Issues have been found in the two inspections doneThey asked me for a percentage and the representative told me that he had to negotiate and that I was going to receive a call
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and informed them all of the material required for their replacement has not arrived. Replacement will be scheduled at the customer's convenience once all required materials have been received
We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
The adjustment of the purchase price was executed as agreed on July 15th, to the customer’s finance account. We apologize for any inconvenience