Empire Today, LLC

Complaint: ***
I am rejecting this response because:It took attempts for the
installation o be completedI lost days of pay prior to this last dateI was told that compensation for the inconvenience would occurrNo return calls have been madePoor customer service and poor satisfaction from this customerI only got results when the Revdex.com send the complaint against the companyWhere is the refund I was told aboutI had to pay full price because, the invoice from Empire was never changedThe installer would ot comply with anything other than the written contractweek prior to the holiday season thetefore I was forced to payI had guest sleeping ver
Sincerely,
Norma ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jacqueline ***

We appreciate the customer contacting us regarding his concerns
We have spoken with the customer and confirmed that the repairs have been
completed to his satisfactionWe appreciate the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. All services were completed on September 21, and the customer signed off that they were satisfiedAgain, we thank the customer for their feedback regarding their order and service

The flooring is damaged by topical moisture; the customer has admitted that the dog urinates on the flooringWe can find no manufacturing or installation related issues with the floorSuch damage is not covered by warrantyThe flooring is performing as expected given the type of damage occurring

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and we have offered to replace the engineered hardwood flooring under warrantyReplacement is scheduled for June 20, We appreciate the customer’s feedback and look forward to amicably resolving
this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Attached is one photo of an area of the faulty carpet installationI have several photos and videos of other areas of carpet.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885818, and find that this resolution is satisfactory to meI will look forward to the details regarding the partial refund
Sincerely,
Carmen ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Susan ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled site inspection for May 15, We will review the inspection and take the next measures based on the results of the inspection findingsWe appreciate the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have contacted the customer and apologized for their experienceWe have cancelled the order per our customer's request and refunded the deposit. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have reviewed the installed floor; we would be happy to service under warranty, however the flooring is damaged by over cleaningAs such, it’s unable to be servicedWe would be happy to work with the customer on the cost of
replacement

Empire has reviewed, and agreed to the additional clause
the customer added. The revised Agreement has been sent to the customer
for review and signature

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns
Repairs were completed under warranty at no cost to the customer on July 18thWe apologize for any inconvenience

We appreciate the customer contacting us regarding their concernsThe local office manager spoke with the customer and we have offered to replace the carpet under warranty with a new style of carpetThe customer is scheduled to review samples on Friday February 3rd

We appreciate the customer contacting us regarding their concernsRepairs were completed as agreedWe thank the customer for their feedback

We appreciate the customer contacting us regarding his concerns
We have previously advised the customer that due to high moisture content in
the concrete, he needs to have a general contractor seal the floor before we
can proceed with the replacementThe customer was to call back once the
work
had been doneWe have been attempting to follow up with the customer via
telephone, but we have not yet been able to speak with himWe look forward to
hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. The customer agreed to repairs and requested a specific installerWe are happy to accommodate the customer’s request as soon as the installer is available

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer and confirmed that the customer has received the checkWe appreciate the customer’s feedback