Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have spoken to the customerWe have placed an order to obtain the materials that needed to complete installation for the customerOnce materials have been received we will schedule the service to be completed at the customer’s
convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the financing concerns have been addressed. We are scheduled to re-measure for the installation of window treatments on May18, Once the window treatment order has been received we will
contact customer to schedule installation at their convenienceWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:
Sincerely,
Loren ***

We appreciate the customer contacting us regarding their concernsThe customer changed their mind regarding the style and type of blinds they wanted, however the blinds were already fabricated by the vendorFor customer satisfaction and goodwill we have agreed to remake the blinds in the
customer’s original style

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Yvonne ***

The local office has made a number of offers to resolve the matter The customer’s carpet order was found to have a manufacturing defect in the materialAs such, we have offered full replacement under the manufacturer’s warranty The customer has requested a refund, rather than replacementWhile the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is” When the customer refused, we offered a greater monetary settlement to include the laminate flooring. The customer has rejected all fair and reasonable offers of resolution

We appreciate the customer contacting us regarding their concerns.As the customer requested, we have canceled the order and issued a full refund for the payment received

We appreciate the customer contacting us regarding their concernsThe accommodation has been processed as agreedWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kelly *** thank you again for all of your help! :)

We appreciate the customer contacting us regarding their concerns.We contracted for an independent inspection of the customer’s flooring which discovered installation issuesThese issues are covered by the workmanship warranty and we have offered full replacement at no cost to the customer

We appreciate the customer contacting us regarding their concerns
Installation was completed as agreed with the requested discountWe apologize for any inconvenience

We appreciate the customer contacting us regarding their concerns.We have agreed to an additional accommodation for the customer’s issue, and the refund is in process as agreedWe appreciate the customer’s feedback on their experience

Initial Business Response /* (1000, 15, 2015/07/16) */
We appreciate the customer contacting us regarding her concernsThe necessary repairs and the carpet installation were completed on July 15, We have been attempting to follow up with the customer to confirm that everything has been
completed to her satisfactionWe appreciate the customer's feedback and look forward to amicably resolving this matter

We thank the customer for contacting us regarding their concernsThe refund was processed on July 11, 2017, and can take 7-business days to be reflected on the finance account

Complaint: ***
I am rejecting this response because:
I was told by floor mgr*** that I would be getting a $refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have made multiple attempts to contact the customer in order to review their rebuttalWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. We have spoken to the customerWe have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customerThe customer has accepted and replacement is scheduled for
September 18, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We thank the customer for their feedbackThe installation has been completed and the agreed upon accommodation has been processed

Complaint: ***
I am rejecting this response because:No one has
addressed the other issues I've had in reguards to the blinds being delivered with the control rods and strings being on the sides I originally ordered The missing wands are the smallest part of the issueMy complaints with the company about the order not being delivered to the specifications I ordered are being completely ignored
Sincerely,
Brent ***

Revdex.com:Thank you for assisting me. I have accepted the option of a $credit. This case can be closed. Thanks, Denise