Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer directly to schedule service and installation.

Complaint: [redacted]
I...

am rejecting this response because:Empire has not accepted responsibility for the water damage that occurred to my computer during the original bathroom floor installation.   I have asked on numerous occasions for information relative to the emergency service call I placed regarding the water leaking into my basement from the toilet.   Their employee, Shelby, visited my home, took pictures of the leaking toilet, retrieved the correct product and fixed the leak.    I have contacted several plumbers regarding this type of incorrect installation of a wax ring and they indicated that the water can leak straight down without spreading around the base of the toilet and damaging the surrounding floor.The final installation of my bathroom floor, including installation of a new subfloor where the floor panels were incorrectly installed and water from the shower damaged the floor was replaced and new floor was installed.   At that time, the floor surrounding the toilet did not need to be replaced.I am concerned that my installation may have not been completed correctly as my contact at Empire Corporate claims there is no way the floor could not have been damaged around the toilet.I am requesting the detailed information regarding the emergency call, replacement of the failed wax ring and the pictures associated with this replacement.I have submitted replacement costs of my computer from MicroCenter here in Kansas City and they have denied my claim. In addition, I am requesting an additional one year extend warranty on my flooring material and installation as the final completion did not occur until one year after the initial installation.I am not confident that my flooring has been correctly installed as Empire has not been forthcoming with any information relative to the original installation and emergency call placed regarding the failed wax toilet ring. Regards.Terri [redacted]  
Sincerely,
Terri [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will not be using them in the future. 
Sincerely,
[redacted]

We have spoken with the customer and scheduled repairs for March 18, 2016. For customer satisfaction, we also offered a partial refund, which the customer accepted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We’ve agreed to requested refund, and forwarded the Agreement to the customer by email today for review and signature.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We do not know what the outcome of the inspection was as the business did not share his findings with us nor  did they respond to my request for a copy.  We will purchase a dehumidifier, though we know this is not the cause of the problem.  Once we do so we will contact the business so they could repair subfloor and replace all the hardwood flooring.Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The project was...

not finished in the time frame we were given. It took 4 days instead of the 2 days we were promised.They arrived late every day and finished late every day. One exuse after another. First day, the truck broke down, next day someone had an emergency, next day only one person showed up and couldn’t do it by himself so he left within 15 minutes of arrival. And if we had not supervised, the installers would have not fixed the tile that improperly cut or cracked nor the baseboards that were not even laid against the wall. We love your product but don’t feel we should have to pay the full amount for the installation.You need to screen your installers better !
Sincerely,
Robert [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the accommodations have been processed. We appreciate the customer’s feedback.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
offered a full refund with removal of the carpet and a signed agreement. The
customer is currently reviewing the agreement. We look forward to hearing back
from the customer and amicably...

resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolved. The next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurement. Empire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not been able to...

speak with anyone from Empire.  We have played phone tag for the last week, and they have not left any real information on my voicemail.  Nothing indicates that they understand our frustrations or will do anything to make things right with us.  I left a message yesterday requesting communication by email.  24 hours later I have not heard back.
Sincerely,
Lindsey [redacted]

All refunds have been issued as agreed. Please allow 7-10 business days to process through the banking system.

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed carpet and found the issues to be site related and not repairable. The office has left a voicemail for the customer to discuss next steps.

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have agreed to provide the customer a refund. The refund check will be sent to the customer via[redacted] for delivery no later than Monday August 3rd.

We appreciate the customer contacting us regarding their concerns.  At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.

We have been a full service flooring provider for over 50 years. Our pricing is all-inclusive and unfortunately we are not able to break it out line by line. During your in-home appointment, our goal is to inform you of the total cost of your job. Since most stores are not alike in their complex pricing information, our customers typically find the simplicity in an all-inclusive price to be convenient and easier for making purchase decisions. We regret you do not. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Service was completed on October 31st. We thank the customer for their feedback regarding their experience.