About months ago, I had my power turned onI paid $to have entergy come out and place light poles and turn the power ownAfter a while, I realized I never got a bill so I called and asked about itThey told me I never had an account set upEven though I had electricity onAfter afew phone call, I was told that a field person needed to come verify my meter numberThey assured me my power would not be turned offOn that assurance, I left townToday my power was turned off and noone at entergy is willing to help me get it turned back onI have food in the fridge that will spoilMy freezer and fridge will have mold in it by the time I can returnAnd I will lose alot of money over thisI need my power turned on and I want all people involved reprimanded for poor service and communication
My power has NEVER been disconnected, however I was charged a $deposit on my bill because I received I disconnect noticeI admit I completely flubbed on that particular bill and forgot to pay it(my mind has been crazy elsewhere for the last several months due to personal matters)When I realized the bill in fact had not been paid, I immediately paid itKeep in mind, my service was NEVER disconnected When I received my bill the following month, I had been charged the $depositI called to have it resolved, I was told it was going to be taken care ofIt was notI called again when I received my next bill and the deposit was still on my accountNow this time, all of there systems were down for daysI tried multiple times to call and to pay the current bill, but due to ALL systems being down I was not able to inquire about a resolution nor was I able to pay my bill in the allotted time frame As soon as I was able to access my account, I paid the billThen I received the
I am requesting removal of this account from my credit bureau reports and for this account to be closed out with this companyThis account has inaccurate information reporting on my credit filesI have requested a dispute from this company and they have failed to respond to my request and submit the documentation I requested to verify the complete accuracy of the information reporting
I never had a house or an apartment in Mississippi to get electricityI was never notified about a bill being in my nameThey did not verify if the customer was me when getting serviceI have been staying in Wisconsin since February 14,
back in October of I tried to halt a disconnection of my utilities with Entergy the monies did not reach Entergy due to insufficient funds in my account I paid cash on the 29th of October,this caused my bill to become deliquent according to entergywell I was told to pay $so my service would not be interruptedi disputed the requesti had spoken with several agents and several supervisors during this timei questioned Entergy and asked why they were charging me the said amounti was told I should have waited until the bank returned the checkwell the bank paid entergy, during this transaction Entergy had been paid twiceAfter I submitted a claim concerning the matter the bank refunded the money back to my account due to the fact they were not authorized to pay Entergy, being I had already paid cash towards my account with themi thought all had been resolved, I checked my current bill and see that Entergy had charged me forty for the monies being returnedi spo
About months ago, I had my power turned onI paid $to have entergy come out and place light poles and turn the power ownAfter a while, I realized I never got a bill so I called and asked about itThey told me I never had an account set upEven though I had electricity onAfter afew phone call, I was told that a field person needed to come verify my meter numberThey assured me my power would not be turned offOn that assurance, I left townToday my power was turned off and noone at entergy is willing to help me get it turned back onI have food in the fridge that will spoilMy freezer and fridge will have mold in it by the time I can returnAnd I will lose alot of money over thisI need my power turned on and I want all people involved reprimanded for poor service and communication
This is my original complaint via email to Entergy on Aug17, 2017:
Describe: I was over-billed an unexplained charge of an additional security deposit of $on 06/15/that I just paid yesterday, and 2nd additional $disconnection fee on 06/21/I was trying to get an extension earlier this week when I discovered that this deposit was not on my June and July bill until this August bill back-dated on 06/15/2018! July's bill was NEVER mailed to my address nor an email sent of balances $and $= $I paid $on 06/21/The last disconnection notice you sent me around June 18, was for $and disconnection notice of $= $However, the accurate totaling was $+ $= $I overpaid! How is it that I was charged a second $disconnection fee on 6/21/2018? I JUST PAID IT on the 6/21/$balance! Service was restored on Friday 6/22/There was a credit of -$from that June 21,balance th
It started after a house fire I had January 31, and two employees of Entergy came to turn off my power/electricity due to the fireI pulled up in the parking lot ad asked the Entergy employees, what exactly are they doing"We were informed you had a fire and we have come to turn off the power," is what one the employees statedI then responded "ok great, do I need to call Entergy and notify them." that same employee of Entergy stated no we have that all done, no need to call inI then responded "that's great" and continued on with what I had to doSo weeks went by and on February 20, I decide to check my Entergy account being that that was time frame that bill comes to mindI open the account and there was a balance of and some changeI immediately called Entergy and asked for an explanationThey explained and informed me that the cycle for the meter read ended January 28, 2018, which was before the house fireOk, I understood and accepted thatIn the meanwhi
I received notification for illegal use of electric services, and was charged a tampering fee for my previous residence I have been a customer of Entergy for years (if my memory serves me correctly)and was appalled to be accused of fraudulent activityI spoke twice with two customer service representatives to request a supervisor's assistanceA person who identified herself as *** (supervisor) contacted me a couple of days later, to discuss the matterThe transfer of my electric services from *** *** ***, Jackson, MS to the apartment that I currently reside in, occurred on June 14, I requested the disconnection of electric services at the *** location for June 27, Entergy sent me text messages confirming BOTH the transfer of service as well as the requested disconnectionI signed the apartment lease (where I am currently residing on June 14, I physically relocated from the house the weekend of June 17/The Entergy supervisor ***
Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
I set up service for my new apartmentI called on 07/to inform the company that I set up an account for the wrong apartment number I asked what did I need to do to get it for the right apartment numberI ask if I could just transfer the account due to it not being activeI requested for my account to be active on 08/The agent informed me that I would have get a new account set upShe never informed me of canceling the first account because it was not active when I called inNow I have received two bills one for the apartment that I am at and one for my current residenceI was billed for an apartment that I never live at I never received an email or text that services had been started at that addressThe account was credited for about $I have been waiting on someone to contact me about this matter
Entergy is denying me service due to a past tenant at the location I am trying to get service turned onAll of my mail has been going to this location for years even when the power was turned offAnd this is the reason Entergy will not provide service to me
We have called for weeks about getting power to our mobile homeWe have completed all requirements through our countyA Entergy employee has even told us we should have received power at he latest on November 5thWe have filed complaints for a supervisor to contact us and they have notWe have made house payments and yet to move in
I have lived in this house for a yearMy Entergy bill has been extremely elevatedI was not satisfied with budget billingAfter dropping this service my Entergy bill was increase to $Therefore my lights has been off x week now, with no help to pay this amount
Entergy refuses to acknowledge their clerical mistake regarding my accountWe established service on July 27, Entergy claims we have a remaining balance accumulated from March 25, to July 26, of $We did not have a service agreement with Entergy prior to July I have tried multiple times to reach a supervisor who can rectify this situation
Starting on November 30, I received a bill of $that which the usage was inaccurateMy bills normally were around $at the most while running my air all summer in a 4bdrm 2bth home So I called them and made a complaint and follows their instructions by reading the meter and filling out the form and mailing back what they neededEntergy never responded then sent out the next bill for December which then was $so I called them again and no one ever came out to test the meter but they lied and said they called but then said they called another number that I never even ownedBut my correct phone number is listed on the account each time I call them So no one still has not come out to test the meter or wiring because something is absolutely wrong now that I have a current bill in the amount of $1, I need someone to please help meI have kids, the youngest an infant and I have no income and the local agencies are not helping at this time I d
Revdex.com:
10pt; line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Entergy has yet to release my $deposit from a previous accountThey rolled my $deposit into my new account instead of giving it back to meThere is no sense in a $deposit, when my bill usually runs $116/monthI'm told that I can not have it back unless I close the accountThe $was gathered from me from previous (closed) accounts
My lights where turned off at 8:a.mand its been hours and my lights are still offI have been calling them all day and they have the same nonchalant attitude like they don't care and I explained to them that my child takes breathing treatments daily and the supervisor response was the only thing she can do is to advised me to seek medical attention if I need toThey really don't care about there customers all they care about is getting payed and the bills are outrageousI have to kids that has school in the morning and I been waiting all day to cook and batheThis is really ridiculous!!!!
Describe: My Entergy bill increased over one month by $without explanation of howI have spoken with exactly customer service representatives of Entergy and one supervisor, each has failed to explain how such increase is even possibleThe only explanation I have been given is that it may be due to the change in weather in my cityHowever, the weather has been fluctuating over the course of months with temperatures dropping consistentlyAlso, with that in mind, my change in the thermostat is consistent as wellSo therefore that explanation is invalidI was told that Entergy solutions would come to my home in order to give an explanation of such increase in my bill, that was a lieThe technician from Entergy solutions specifically stated he has nothing to do with the bill or the meter; his only job was to bring a solution going forward(Which in fact was No help)! I called and gave a reading of my meter in which the representative stated over the phone that my readin
About months ago, I had my power turned onI paid $to have entergy come out and place light poles and turn the power ownAfter a while, I realized I never got a bill so I called and asked about itThey told me I never had an account set upEven though I had electricity onAfter afew phone call, I was told that a field person needed to come verify my meter numberThey assured me my power would not be turned offOn that assurance, I left townToday my power was turned off and noone at entergy is willing to help me get it turned back onI have food in the fridge that will spoilMy freezer and fridge will have mold in it by the time I can returnAnd I will lose alot of money over thisI need my power turned on and I want all people involved reprimanded for poor service and communication
My power has NEVER been disconnected, however I was charged a $deposit on my bill because I received I disconnect noticeI admit I completely flubbed on that particular bill and forgot to pay it(my mind has been crazy elsewhere for the last several months due to personal matters)When I realized the bill in fact had not been paid, I immediately paid itKeep in mind, my service was NEVER disconnected When I received my bill the following month, I had been charged the $depositI called to have it resolved, I was told it was going to be taken care ofIt was notI called again when I received my next bill and the deposit was still on my accountNow this time, all of there systems were down for daysI tried multiple times to call and to pay the current bill, but due to ALL systems being down I was not able to inquire about a resolution nor was I able to pay my bill in the allotted time frame As soon as I was able to access my account, I paid the billThen I received the
I am requesting removal of this account from my credit bureau reports and for this account to be closed out with this companyThis account has inaccurate information reporting on my credit filesI have requested a dispute from this company and they have failed to respond to my request and submit the documentation I requested to verify the complete accuracy of the information reporting
I never had a house or an apartment in Mississippi to get electricityI was never notified about a bill being in my nameThey did not verify if the customer was me when getting serviceI have been staying in Wisconsin since February 14,
back in October of I tried to halt a disconnection of my utilities with Entergy the monies did not reach Entergy due to insufficient funds in my account I paid cash on the 29th of October,this caused my bill to become deliquent according to entergywell I was told to pay $so my service would not be interruptedi disputed the requesti had spoken with several agents and several supervisors during this timei questioned Entergy and asked why they were charging me the said amounti was told I should have waited until the bank returned the checkwell the bank paid entergy, during this transaction Entergy had been paid twiceAfter I submitted a claim concerning the matter the bank refunded the money back to my account due to the fact they were not authorized to pay Entergy, being I had already paid cash towards my account with themi thought all had been resolved, I checked my current bill and see that Entergy had charged me forty for the monies being returnedi spo
About months ago, I had my power turned onI paid $to have entergy come out and place light poles and turn the power ownAfter a while, I realized I never got a bill so I called and asked about itThey told me I never had an account set upEven though I had electricity onAfter afew phone call, I was told that a field person needed to come verify my meter numberThey assured me my power would not be turned offOn that assurance, I left townToday my power was turned off and noone at entergy is willing to help me get it turned back onI have food in the fridge that will spoilMy freezer and fridge will have mold in it by the time I can returnAnd I will lose alot of money over thisI need my power turned on and I want all people involved reprimanded for poor service and communication
This is my original complaint via email to Entergy on Aug17, 2017:
Describe: I was over-billed an unexplained charge of an additional security deposit of $on 06/15/that I just paid yesterday, and 2nd additional $disconnection fee on 06/21/I was trying to get an extension earlier this week when I discovered that this deposit was not on my June and July bill until this August bill back-dated on 06/15/2018! July's bill was NEVER mailed to my address nor an email sent of balances $and $= $I paid $on 06/21/The last disconnection notice you sent me around June 18, was for $and disconnection notice of $= $However, the accurate totaling was $+ $= $I overpaid! How is it that I was charged a second $disconnection fee on 6/21/2018? I JUST PAID IT on the 6/21/$balance! Service was restored on Friday 6/22/There was a credit of -$from that June 21,balance th
It started after a house fire I had January 31, and two employees of Entergy came to turn off my power/electricity due to the fireI pulled up in the parking lot ad asked the Entergy employees, what exactly are they doing"We were informed you had a fire and we have come to turn off the power," is what one the employees statedI then responded "ok great, do I need to call Entergy and notify them." that same employee of Entergy stated no we have that all done, no need to call inI then responded "that's great" and continued on with what I had to doSo weeks went by and on February 20, I decide to check my Entergy account being that that was time frame that bill comes to mindI open the account and there was a balance of and some changeI immediately called Entergy and asked for an explanationThey explained and informed me that the cycle for the meter read ended January 28, 2018, which was before the house fireOk, I understood and accepted thatIn the meanwhi
I received notification for illegal use of electric services, and was charged a tampering fee for my previous residence I have been a customer of Entergy for years (if my memory serves me correctly)and was appalled to be accused of fraudulent activityI spoke twice with two customer service representatives to request a supervisor's assistanceA person who identified herself as *** (supervisor) contacted me a couple of days later, to discuss the matterThe transfer of my electric services from *** *** ***, Jackson, MS to the apartment that I currently reside in, occurred on June 14, I requested the disconnection of electric services at the *** location for June 27, Entergy sent me text messages confirming BOTH the transfer of service as well as the requested disconnectionI signed the apartment lease (where I am currently residing on June 14, I physically relocated from the house the weekend of June 17/The Entergy supervisor ***
Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
I set up service for my new apartmentI called on 07/to inform the company that I set up an account for the wrong apartment number I asked what did I need to do to get it for the right apartment numberI ask if I could just transfer the account due to it not being activeI requested for my account to be active on 08/The agent informed me that I would have get a new account set upShe never informed me of canceling the first account because it was not active when I called inNow I have received two bills one for the apartment that I am at and one for my current residenceI was billed for an apartment that I never live at I never received an email or text that services had been started at that addressThe account was credited for about $I have been waiting on someone to contact me about this matter
Entergy is denying me service due to a past tenant at the location I am trying to get service turned onAll of my mail has been going to this location for years even when the power was turned offAnd this is the reason Entergy will not provide service to me
We have called for weeks about getting power to our mobile homeWe have completed all requirements through our countyA Entergy employee has even told us we should have received power at he latest on November 5thWe have filed complaints for a supervisor to contact us and they have notWe have made house payments and yet to move in
I have lived in this house for a yearMy Entergy bill has been extremely elevatedI was not satisfied with budget billingAfter dropping this service my Entergy bill was increase to $Therefore my lights has been off x week now, with no help to pay this amount
Entergy refuses to acknowledge their clerical mistake regarding my accountWe established service on July 27, Entergy claims we have a remaining balance accumulated from March 25, to July 26, of $We did not have a service agreement with Entergy prior to July I have tried multiple times to reach a supervisor who can rectify this situation
Starting on November 30, I received a bill of $that which the usage was inaccurateMy bills normally were around $at the most while running my air all summer in a 4bdrm 2bth home So I called them and made a complaint and follows their instructions by reading the meter and filling out the form and mailing back what they neededEntergy never responded then sent out the next bill for December which then was $so I called them again and no one ever came out to test the meter but they lied and said they called but then said they called another number that I never even ownedBut my correct phone number is listed on the account each time I call them So no one still has not come out to test the meter or wiring because something is absolutely wrong now that I have a current bill in the amount of $1, I need someone to please help meI have kids, the youngest an infant and I have no income and the local agencies are not helping at this time I d
Revdex.com:
10pt; line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Entergy has yet to release my $deposit from a previous accountThey rolled my $deposit into my new account instead of giving it back to meThere is no sense in a $deposit, when my bill usually runs $116/monthI'm told that I can not have it back unless I close the accountThe $was gathered from me from previous (closed) accounts
My lights where turned off at 8:a.mand its been hours and my lights are still offI have been calling them all day and they have the same nonchalant attitude like they don't care and I explained to them that my child takes breathing treatments daily and the supervisor response was the only thing she can do is to advised me to seek medical attention if I need toThey really don't care about there customers all they care about is getting payed and the bills are outrageousI have to kids that has school in the morning and I been waiting all day to cook and batheThis is really ridiculous!!!!
Describe: My Entergy bill increased over one month by $without explanation of howI have spoken with exactly customer service representatives of Entergy and one supervisor, each has failed to explain how such increase is even possibleThe only explanation I have been given is that it may be due to the change in weather in my cityHowever, the weather has been fluctuating over the course of months with temperatures dropping consistentlyAlso, with that in mind, my change in the thermostat is consistent as wellSo therefore that explanation is invalidI was told that Entergy solutions would come to my home in order to give an explanation of such increase in my bill, that was a lieThe technician from Entergy solutions specifically stated he has nothing to do with the bill or the meter; his only job was to bring a solution going forward(Which in fact was No help)! I called and gave a reading of my meter in which the representative stated over the phone that my readin