I am a yr customer with Entergy We are retired on fixed income and my husband is disabled
They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read
In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day
My lights where turned off at 8:a.mand its been hours and my lights are still offI have been calling them all day and they have the same nonchalant attitude like they don't care and I explained to them that my child takes breathing treatments daily and the supervisor response was the only thing she can do is to advised me to seek medical attention if I need toThey really don't care about there customers all they care about is getting payed and the bills are outrageousI have to kids that has school in the morning and I been waiting all day to cook and batheThis is really ridiculous!!!!
back in October of I tried to halt a disconnection of my utilities with Entergy the monies did not reach Entergy due to insufficient funds in my account I paid cash on the 29th of October,this caused my bill to become deliquent according to entergywell I was told to pay $so my service would not be interruptedi disputed the requesti had spoken with several agents and several supervisors during this timei questioned Entergy and asked why they were charging me the said amounti was told I should have waited until the bank returned the checkwell the bank paid entergy, during this transaction Entergy had been paid twiceAfter I submitted a claim concerning the matter the bank refunded the money back to my account due to the fact they were not authorized to pay Entergy, being I had already paid cash towards my account with themi thought all had been resolved, I checked my current bill and see that Entergy had charged me forty for the monies being returnedi spo
Entergy is denying me service due to a past tenant at the location I am trying to get service turned onAll of my mail has been going to this location for years even when the power was turned offAnd this is the reason Entergy will not provide service to me
Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
In May, Entergy erroneously disconnected my serviceMy apartment manager sent them a form requesting they turn off electricity in unit Dand instead Entergy disconnected my unit Bby mistakeConsequently, I had to set up a new accountEntergy had used my security deposit of $to pay my final billHowever, my final bill was less than $200, so I was left with a credit of $When I set up the new account, I said that the amount I was owed should be credited to the new accountThe Entergy representative I spoke to said this would be doneHowever, this amount has no been credited to my accountI called on Tuesday of last week to inquire about this and was told that I would be sent a refund checkI said that I would prefer to have the amount credited to the account since that was what was originally agreed uponThe representative told me that she would put in a request to have the amount credited and that it should take hoursHowever, that didn't happenSo on Monday
After experiencing Hurricane Katrina, my family purchased a home in Tylertown, Miss in The home remains unoccupied and is visited 1-times per month to check on and to prevent break-ins Electrical services are provided by Entergy MississippiUntil February, 2018, billing amounts were suitable
In February of 2018, I was build for 12,units of watts for one month yielding a bill of $for one monthI contacted Entergy Mississippi to dispute the bill, spoke with numerous agents and supervisors to no availI also requested a home inspection to determine why the bill was incorrectly highEntergy spokesperson agreed to send document for my signature to return agreeing to the inspectionThe in home inspection never happen, documents never receivedI received a disconnect notice for an immediate payment of $1123, which I had to payThe following month, March, 2018, I
was billed $I started the inquiring process again, and again to no avail, and no inspectio
It started after a house fire I had January 31, and two employees of Entergy came to turn off my power/electricity due to the fireI pulled up in the parking lot ad asked the Entergy employees, what exactly are they doing"We were informed you had a fire and we have come to turn off the power," is what one the employees statedI then responded "ok great, do I need to call Entergy and notify them." that same employee of Entergy stated no we have that all done, no need to call inI then responded "that's great" and continued on with what I had to doSo weeks went by and on February 20, I decide to check my Entergy account being that that was time frame that bill comes to mindI open the account and there was a balance of and some changeI immediately called Entergy and asked for an explanationThey explained and informed me that the cycle for the meter read ended January 28, 2018, which was before the house fireOk, I understood and accepted thatIn the meanwhi
After experiencing Hurricane Katrina, my family purchased a home in Tylertown, Miss in The home remains unoccupied and is visited 1-times per month to check on and to prevent break-ins Electrical services are provided by Entergy MississippiUntil February, 2018, billing amounts were suitable
In February of 2018, I was build for 12,units of watts for one month yielding a bill of $for one monthI contacted Entergy Mississippi to dispute the bill, spoke with numerous agents and supervisors to no availI also requested a home inspection to determine why the bill was incorrectly highEntergy spokesperson agreed to send document for my signature to return agreeing to the inspectionThe in home inspection never happen, documents never receivedI received a disconnect notice for an immediate payment of $1123, which I had to payThe following month, March, 2018, I
was billed $I started the inquiring process again, and again to no avail, and no inspectio
I have lived in this house for a yearMy Entergy bill has been extremely elevatedI was not satisfied with budget billingAfter dropping this service my Entergy bill was increase to $Therefore my lights has been off x week now, with no help to pay this amount
Back in October Entergy came out to swap out my meter without my knowledge I received a notification from my alarm system at about 5:saying power had been disconnected I made it home around 6:and noticed the meter was missing and one of the connections was grounded out on the meter base I called Entergy and they said they saw where someone had put in a ticket earlier that morning to have the work done I was not notified or anything in advance They also told me at that time a technician would need to be sent out to disconnect my power at the pole If the information was correct me or one of my children could've been electrocuted if we'd touched the meter base The technician did not leave any type of warning saying there was live voltage going through the meter base and the other technician did not make it until around
I was scheduled to leave to go out of state for business on Saturday and would be gone for an entire week Since there was no power my family a
My power has NEVER been disconnected, however I was charged a $deposit on my bill because I received I disconnect noticeI admit I completely flubbed on that particular bill and forgot to pay it(my mind has been crazy elsewhere for the last several months due to personal matters)When I realized the bill in fact had not been paid, I immediately paid itKeep in mind, my service was NEVER disconnected When I received my bill the following month, I had been charged the $depositI called to have it resolved, I was told it was going to be taken care ofIt was notI called again when I received my next bill and the deposit was still on my accountNow this time, all of there systems were down for daysI tried multiple times to call and to pay the current bill, but due to ALL systems being down I was not able to inquire about a resolution nor was I able to pay my bill in the allotted time frame As soon as I was able to access my account, I paid the billThen I received the
I have been trying hard to work with Entergy over the last couple of months We were in a bad car accident and my husband is in rehab We are working on little pay at the moment My payment was due last Thursday to avoid disconnection I had intentions on making that payment when a payment center opened on Friday morning Late Thursday evening, my grandmother, who practically raised me, passed away I had to leave town and under the circumstances I am out of town in another state with no available places to make a payment I have tried to get them to extend it until Friday because the funeral will be Wed and I will head back home Thursday and be in town sometime Thursday/Early Friday morning They are telling me there is absolutely nothing they can do and that my account is out for disconnection, which means my house will be so hot and most likely the food in my freezer and refrigerator will spoil I told the lady I spoke with that I will have the full past due paid on Friday
I moved into my *** location in November and currently reside therePaid the deposit fee and connection fees associated with the accountFast forward to Janurary my service gets disconnected and I noticed in the mailbox I received checks for the same amount I applied to the bill and notice a bill in another person name that I don't knowI call the company and I am told my account was closed in November of and my service got disconnected because whoever that other person is didn't pay the deposit or fees associated with the accountI let them know I didn't know that person and I didn't cash those checksI also let it be known that I never called and told them to make any changes to my accountI didn't recieve a phone call, text message, email, or a red flagWhy was a random person able to call them and they make changes to my account without my permission? I was told those uncashed checks would get applied to my account and the bill will get changed back to m
I set up service for my new apartmentI called on 07/to inform the company that I set up an account for the wrong apartment number I asked what did I need to do to get it for the right apartment numberI ask if I could just transfer the account due to it not being activeI requested for my account to be active on 08/The agent informed me that I would have get a new account set upShe never informed me of canceling the first account because it was not active when I called inNow I have received two bills one for the apartment that I am at and one for my current residenceI was billed for an apartment that I never live at I never received an email or text that services had been started at that addressThe account was credited for about $I have been waiting on someone to contact me about this matter
On 2/14/my power was shut off said to be from non-paymentWhen I caught the tech trespassing by climbing over a locked gate with a no trespassing sign, I asked him was the problem wasThat is when he informed me he had a disconnect noticeI told him I will take care of itWhen I called Entergy they confirmed it was for non-payment and they stated they sent out a notice in the mailI then told them I had not received anything, which they lady I spoke with told me I needed to ask the post officeI asked her how could I check with the post office if I was not aware of thisShe told me I don't know and asked me if I had the text options, which I do but told her I did not get them eitherI asked if they would turn it back on with a set up payment for that Friday which was days away, she told me noI let her know I had a year old in the home and it was already getting hot and asked her how could I even cook for her, she again said I don't knowI then asked to speak with a supervisor, and at this time my husband arrived and notice that the tech also tampered with out phone box on the side of the house and cut wiresOnce I talked to the supervisor, he was even more rude than the first lady I spoke withHe again told me I had to pay the whole past due and the reconnect fee that day or I had to wait to have power till Friday when I got paidI asked what the balance I needed to pay was he told me one amount so I made arrangements to borrow the money to get the power turned onI called back to make the payment and the lady told me a different amount and argued with me about him telling me the different amountI spoke with him again and he proceeded to hang up on meI got the rest of the money and they told me it was not guarantee I would have power that daySo after going all night with out power and dealing with two rude people I am at mi wits end with EntergyI just a call 2/26/about the complaint on the tech days after I filed, they told me it would be about daysShe tells me there is nothing they can do about the tech trespassing and messing with out homeI just don't know what else to doI am like many other who are stuck with Entergy because no one else offers power in our areaIf I could I would go back with *** ***, they are a company who is all about these customers, which Entergy is notEntergy only cares about there bottom dollarI am high considering removing all Entergy service and running off generatorsAt least I wouldn't have to deal with rude employees, lack of communication, and all the fees associated with Entergy and there bottom dollar on the most expensive electric I have ever seen
Twice since 5/21/17, Mother Nature has caused power outages at my mother's home at *** *** *** ***, MSMy mother has been on oxygen full-time for almost years and in May when the first outage happened, I was home visiting and bringing her home from the hospitalNot only did it take almost hours to resting power, but I went through customer service reps before I found someone who told me to get her doctor to document mom's medical condition in order to make her restoration a priorityI buried my mother on 6/16/17, the same day the second storm came throughWhen I contacted Entergy for an ETA on restoring power, I first went through the automated system numerous times to report the outage only to find that her home phone still was not listed correctly and the agent was impersonable and very rudeToday, my stepfather still had nompower and his daughter tried to get some help also, and has been treated just as, if not worse, than I was last nightWhat will it take doe Entergy's customer service to get to an acceptable services level?!
On July Entergy came out to my mom house and disconnected her lights because they "Say" that she failed to pay a bill for June that never came out for for disconnected date June 29,but her lights never got disconnectedUntil July 12,which the bill stated it was up for disconnected on July 14,My Mom and her grandchildren had to sit in a hot house all that day until I could figure out was going onAll because a meter reader falsely documented that he interrupted her service on June 29,Therefore they cut service from the pole and made statements like she was tampering with the lights which I have pictures of the meter that has not been tampered with.Her food and she had to open up another account which required a deposit of $which she had to pay for service to be restoredHer food was wasted which she's on disability and she doesn't have extra money for food because we had to toss it if u could please help us get an understanding of this because we jus d
I havent had my lights disconnected in over years However during the month of March, I asked for an extension My extension was until March 18, on March at 11:am my lights were disconnected It was a simple oversight, but we paid the bill of in less than minutes after the disconnect We were told that the lights would be restored before p.m it is now 8:at night We have no lights I have small children I was told that the order went out at 11:30, yet no one can do anything So we are jist supposed to sit here for hoirs with small kids with no lights And no one is willing to assist us
On 01/04/I paid the outstanding balance that was owed on my electric accountI called Entergy back multiple times to acquire about my account, to which I was informed that my balance for 2/04/would be $that would be due 02/04/Prior to paying off my bill, I made several paymentsPayments in the amounts of, $49.00, $10.00, $208.00, $and $Another amount was taken electronically which was $againThe total amount due was $which I paid up the amount of $therefore my bill of $for 02/4/wasn’t due until 2/4/Now an additional electronic payment of $was added to my account when at the time as well as now, I have no past due amount but the electronic payment of $overdraft my bank account which resulted in a return payment, therefore entergy put it on my account as a past due balance when there isn’t a past due balance and now my bill is $and the $is included which made my bill $and that’s correct because my bill for
I am a yr customer with Entergy We are retired on fixed income and my husband is disabled
They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read
In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day
My lights where turned off at 8:a.mand its been hours and my lights are still offI have been calling them all day and they have the same nonchalant attitude like they don't care and I explained to them that my child takes breathing treatments daily and the supervisor response was the only thing she can do is to advised me to seek medical attention if I need toThey really don't care about there customers all they care about is getting payed and the bills are outrageousI have to kids that has school in the morning and I been waiting all day to cook and batheThis is really ridiculous!!!!
back in October of I tried to halt a disconnection of my utilities with Entergy the monies did not reach Entergy due to insufficient funds in my account I paid cash on the 29th of October,this caused my bill to become deliquent according to entergywell I was told to pay $so my service would not be interruptedi disputed the requesti had spoken with several agents and several supervisors during this timei questioned Entergy and asked why they were charging me the said amounti was told I should have waited until the bank returned the checkwell the bank paid entergy, during this transaction Entergy had been paid twiceAfter I submitted a claim concerning the matter the bank refunded the money back to my account due to the fact they were not authorized to pay Entergy, being I had already paid cash towards my account with themi thought all had been resolved, I checked my current bill and see that Entergy had charged me forty for the monies being returnedi spo
Entergy is denying me service due to a past tenant at the location I am trying to get service turned onAll of my mail has been going to this location for years even when the power was turned offAnd this is the reason Entergy will not provide service to me
Today, Entergy MS shut off our power without notice When I called them they said it was due to non payment I've have never missed a payment to their company I was extremely upset with them because I have a year old mother on oxygen who was having trouble breathing The customer service said I should sign her up for the disabled program that gives priority to disabled people I told them that I already did that and they didn't have any record of it Furthmore,they said it expires every year so I would have had to re submit it no one told me this the first time and they mentioned text messages which I signed up for to notify me of power outages They said a power shut off would not be sent on that text message because it's a different system That was the response that I got when nobody sent any type of warning about cutting off our power I never got a bill and no notice that they claim was sent out on 2-8- The employee who turned back on our power said alot of people never got any warnings An apologize is worthless at this point because they didn't have to deal with my mother who was having trouble breathing because Entergy can't get things straight They are the only power company and can do what they want because there is no other choice that I know of I ended up paying for then to turn it back on with an penalty fee of course
In May, Entergy erroneously disconnected my serviceMy apartment manager sent them a form requesting they turn off electricity in unit Dand instead Entergy disconnected my unit Bby mistakeConsequently, I had to set up a new accountEntergy had used my security deposit of $to pay my final billHowever, my final bill was less than $200, so I was left with a credit of $When I set up the new account, I said that the amount I was owed should be credited to the new accountThe Entergy representative I spoke to said this would be doneHowever, this amount has no been credited to my accountI called on Tuesday of last week to inquire about this and was told that I would be sent a refund checkI said that I would prefer to have the amount credited to the account since that was what was originally agreed uponThe representative told me that she would put in a request to have the amount credited and that it should take hoursHowever, that didn't happenSo on Monday
After experiencing Hurricane Katrina, my family purchased a home in Tylertown, Miss in The home remains unoccupied and is visited 1-times per month to check on and to prevent break-ins Electrical services are provided by Entergy MississippiUntil February, 2018, billing amounts were suitable
In February of 2018, I was build for 12,units of watts for one month yielding a bill of $for one monthI contacted Entergy Mississippi to dispute the bill, spoke with numerous agents and supervisors to no availI also requested a home inspection to determine why the bill was incorrectly highEntergy spokesperson agreed to send document for my signature to return agreeing to the inspectionThe in home inspection never happen, documents never receivedI received a disconnect notice for an immediate payment of $1123, which I had to payThe following month, March, 2018, I
was billed $I started the inquiring process again, and again to no avail, and no inspectio
It started after a house fire I had January 31, and two employees of Entergy came to turn off my power/electricity due to the fireI pulled up in the parking lot ad asked the Entergy employees, what exactly are they doing"We were informed you had a fire and we have come to turn off the power," is what one the employees statedI then responded "ok great, do I need to call Entergy and notify them." that same employee of Entergy stated no we have that all done, no need to call inI then responded "that's great" and continued on with what I had to doSo weeks went by and on February 20, I decide to check my Entergy account being that that was time frame that bill comes to mindI open the account and there was a balance of and some changeI immediately called Entergy and asked for an explanationThey explained and informed me that the cycle for the meter read ended January 28, 2018, which was before the house fireOk, I understood and accepted thatIn the meanwhi
After experiencing Hurricane Katrina, my family purchased a home in Tylertown, Miss in The home remains unoccupied and is visited 1-times per month to check on and to prevent break-ins Electrical services are provided by Entergy MississippiUntil February, 2018, billing amounts were suitable
In February of 2018, I was build for 12,units of watts for one month yielding a bill of $for one monthI contacted Entergy Mississippi to dispute the bill, spoke with numerous agents and supervisors to no availI also requested a home inspection to determine why the bill was incorrectly highEntergy spokesperson agreed to send document for my signature to return agreeing to the inspectionThe in home inspection never happen, documents never receivedI received a disconnect notice for an immediate payment of $1123, which I had to payThe following month, March, 2018, I
was billed $I started the inquiring process again, and again to no avail, and no inspectio
I have lived in this house for a yearMy Entergy bill has been extremely elevatedI was not satisfied with budget billingAfter dropping this service my Entergy bill was increase to $Therefore my lights has been off x week now, with no help to pay this amount
Back in October Entergy came out to swap out my meter without my knowledge I received a notification from my alarm system at about 5:saying power had been disconnected I made it home around 6:and noticed the meter was missing and one of the connections was grounded out on the meter base I called Entergy and they said they saw where someone had put in a ticket earlier that morning to have the work done I was not notified or anything in advance They also told me at that time a technician would need to be sent out to disconnect my power at the pole If the information was correct me or one of my children could've been electrocuted if we'd touched the meter base The technician did not leave any type of warning saying there was live voltage going through the meter base and the other technician did not make it until around
I was scheduled to leave to go out of state for business on Saturday and would be gone for an entire week Since there was no power my family a
My power has NEVER been disconnected, however I was charged a $deposit on my bill because I received I disconnect noticeI admit I completely flubbed on that particular bill and forgot to pay it(my mind has been crazy elsewhere for the last several months due to personal matters)When I realized the bill in fact had not been paid, I immediately paid itKeep in mind, my service was NEVER disconnected When I received my bill the following month, I had been charged the $depositI called to have it resolved, I was told it was going to be taken care ofIt was notI called again when I received my next bill and the deposit was still on my accountNow this time, all of there systems were down for daysI tried multiple times to call and to pay the current bill, but due to ALL systems being down I was not able to inquire about a resolution nor was I able to pay my bill in the allotted time frame As soon as I was able to access my account, I paid the billThen I received the
I have been trying hard to work with Entergy over the last couple of months We were in a bad car accident and my husband is in rehab We are working on little pay at the moment My payment was due last Thursday to avoid disconnection I had intentions on making that payment when a payment center opened on Friday morning Late Thursday evening, my grandmother, who practically raised me, passed away I had to leave town and under the circumstances I am out of town in another state with no available places to make a payment I have tried to get them to extend it until Friday because the funeral will be Wed and I will head back home Thursday and be in town sometime Thursday/Early Friday morning They are telling me there is absolutely nothing they can do and that my account is out for disconnection, which means my house will be so hot and most likely the food in my freezer and refrigerator will spoil I told the lady I spoke with that I will have the full past due paid on Friday
I moved into my *** location in November and currently reside therePaid the deposit fee and connection fees associated with the accountFast forward to Janurary my service gets disconnected and I noticed in the mailbox I received checks for the same amount I applied to the bill and notice a bill in another person name that I don't knowI call the company and I am told my account was closed in November of and my service got disconnected because whoever that other person is didn't pay the deposit or fees associated with the accountI let them know I didn't know that person and I didn't cash those checksI also let it be known that I never called and told them to make any changes to my accountI didn't recieve a phone call, text message, email, or a red flagWhy was a random person able to call them and they make changes to my account without my permission? I was told those uncashed checks would get applied to my account and the bill will get changed back to m
I set up service for my new apartmentI called on 07/to inform the company that I set up an account for the wrong apartment number I asked what did I need to do to get it for the right apartment numberI ask if I could just transfer the account due to it not being activeI requested for my account to be active on 08/The agent informed me that I would have get a new account set upShe never informed me of canceling the first account because it was not active when I called inNow I have received two bills one for the apartment that I am at and one for my current residenceI was billed for an apartment that I never live at I never received an email or text that services had been started at that addressThe account was credited for about $I have been waiting on someone to contact me about this matter
On 2/14/my power was shut off said to be from non-paymentWhen I caught the tech trespassing by climbing over a locked gate with a no trespassing sign, I asked him was the problem wasThat is when he informed me he had a disconnect noticeI told him I will take care of itWhen I called Entergy they confirmed it was for non-payment and they stated they sent out a notice in the mailI then told them I had not received anything, which they lady I spoke with told me I needed to ask the post officeI asked her how could I check with the post office if I was not aware of thisShe told me I don't know and asked me if I had the text options, which I do but told her I did not get them eitherI asked if they would turn it back on with a set up payment for that Friday which was days away, she told me noI let her know I had a year old in the home and it was already getting hot and asked her how could I even cook for her, she again said I don't knowI then asked to speak with a supervisor, and at this time my husband arrived and notice that the tech also tampered with out phone box on the side of the house and cut wiresOnce I talked to the supervisor, he was even more rude than the first lady I spoke withHe again told me I had to pay the whole past due and the reconnect fee that day or I had to wait to have power till Friday when I got paidI asked what the balance I needed to pay was he told me one amount so I made arrangements to borrow the money to get the power turned onI called back to make the payment and the lady told me a different amount and argued with me about him telling me the different amountI spoke with him again and he proceeded to hang up on meI got the rest of the money and they told me it was not guarantee I would have power that daySo after going all night with out power and dealing with two rude people I am at mi wits end with EntergyI just a call 2/26/about the complaint on the tech days after I filed, they told me it would be about daysShe tells me there is nothing they can do about the tech trespassing and messing with out homeI just don't know what else to doI am like many other who are stuck with Entergy because no one else offers power in our areaIf I could I would go back with *** ***, they are a company who is all about these customers, which Entergy is notEntergy only cares about there bottom dollarI am high considering removing all Entergy service and running off generatorsAt least I wouldn't have to deal with rude employees, lack of communication, and all the fees associated with Entergy and there bottom dollar on the most expensive electric I have ever seen
Twice since 5/21/17, Mother Nature has caused power outages at my mother's home at *** *** *** ***, MSMy mother has been on oxygen full-time for almost years and in May when the first outage happened, I was home visiting and bringing her home from the hospitalNot only did it take almost hours to resting power, but I went through customer service reps before I found someone who told me to get her doctor to document mom's medical condition in order to make her restoration a priorityI buried my mother on 6/16/17, the same day the second storm came throughWhen I contacted Entergy for an ETA on restoring power, I first went through the automated system numerous times to report the outage only to find that her home phone still was not listed correctly and the agent was impersonable and very rudeToday, my stepfather still had nompower and his daughter tried to get some help also, and has been treated just as, if not worse, than I was last nightWhat will it take doe Entergy's customer service to get to an acceptable services level?!
On July Entergy came out to my mom house and disconnected her lights because they "Say" that she failed to pay a bill for June that never came out for for disconnected date June 29,but her lights never got disconnectedUntil July 12,which the bill stated it was up for disconnected on July 14,My Mom and her grandchildren had to sit in a hot house all that day until I could figure out was going onAll because a meter reader falsely documented that he interrupted her service on June 29,Therefore they cut service from the pole and made statements like she was tampering with the lights which I have pictures of the meter that has not been tampered with.Her food and she had to open up another account which required a deposit of $which she had to pay for service to be restoredHer food was wasted which she's on disability and she doesn't have extra money for food because we had to toss it if u could please help us get an understanding of this because we jus d
I havent had my lights disconnected in over years However during the month of March, I asked for an extension My extension was until March 18, on March at 11:am my lights were disconnected It was a simple oversight, but we paid the bill of in less than minutes after the disconnect We were told that the lights would be restored before p.m it is now 8:at night We have no lights I have small children I was told that the order went out at 11:30, yet no one can do anything So we are jist supposed to sit here for hoirs with small kids with no lights And no one is willing to assist us
On 01/04/I paid the outstanding balance that was owed on my electric accountI called Entergy back multiple times to acquire about my account, to which I was informed that my balance for 2/04/would be $that would be due 02/04/Prior to paying off my bill, I made several paymentsPayments in the amounts of, $49.00, $10.00, $208.00, $and $Another amount was taken electronically which was $againThe total amount due was $which I paid up the amount of $therefore my bill of $for 02/4/wasn’t due until 2/4/Now an additional electronic payment of $was added to my account when at the time as well as now, I have no past due amount but the electronic payment of $overdraft my bank account which resulted in a return payment, therefore entergy put it on my account as a past due balance when there isn’t a past due balance and now my bill is $and the $is included which made my bill $and that’s correct because my bill for