I am a yr customer with Entergy We are retired on fixed income and my husband is disabled
They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read
In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day
Entergy sent tree cutters out march I had to leave to go rescue a dog right after they arrivedI was gone all dayMy year old pecan trees were no where near the electric lines but they cut them back at least feetThey didn't do that anywhere else on my road except through the forestThey also drove through the yard leaving deep rutsThey did damage to the treesI've tried several times to file a complaintOnly once did anyone callHe refused to come out and he refused to even look at the pictures and then when I told him his workers must have been under the influence of something he hung up on me The only thing they have done is dumped some sand in the rutsIt didn't fix anythingI was told this last time that the complaints department note said that the ruts were fixed and the trees would grow backThis is totally unacceptable I'm filing this complaint on behave of my father who owns the house*** * ***He has authorized me to deal with it
My service was disconnected after p.m on November All payment centers were closed at that timeAnd you have to pay before p.m to get your service turned back on the same dayI don't think that was right or fair to wait that late, it was dark outside.I have never known anyone service to be turned off that lateI don't know what Ms utility laws are but that cutoff time doesn't seem right to me
I never had a house or an apartment in Mississippi to get electricityI was never notified about a bill being in my nameThey did not verify if the customer was me when getting serviceI have been staying in Wisconsin since February 14,
In May, Entergy erroneously disconnected my serviceMy apartment manager sent them a form requesting they turn off electricity in unit Dand instead Entergy disconnected my unit Bby mistakeConsequently, I had to set up a new accountEntergy had used my security deposit of $to pay my final billHowever, my final bill was less than $200, so I was left with a credit of $When I set up the new account, I said that the amount I was owed should be credited to the new accountThe Entergy representative I spoke to said this would be doneHowever, this amount has no been credited to my accountI called on Tuesday of last week to inquire about this and was told that I would be sent a refund checkI said that I would prefer to have the amount credited to the account since that was what was originally agreed uponThe representative told me that she would put in a request to have the amount credited and that it should take hoursHowever, that didn't happenSo on Monday
Twice since 5/21/17, Mother Nature has caused power outages at my mother's home at *** *** *** ***, MSMy mother has been on oxygen full-time for almost years and in May when the first outage happened, I was home visiting and bringing her home from the hospitalNot only did it take almost hours to resting power, but I went through customer service reps before I found someone who told me to get her doctor to document mom's medical condition in order to make her restoration a priorityI buried my mother on 6/16/17, the same day the second storm came throughWhen I contacted Entergy for an ETA on restoring power, I first went through the automated system numerous times to report the outage only to find that her home phone still was not listed correctly and the agent was impersonable and very rudeToday, my stepfather still had nompower and his daughter tried to get some help also, and has been treated just as, if not worse, than I was last nightWhat will it take doe Entergy's customer service to get to an acceptable services level?!
entergy has been miss ready my entergy and I called and asked for a digital meter put in n
and they said I didnt quilyfy and first im an custormer and I think they should at no cost bring one and put one in I should not have to qauillify for because they already charge us for every little thing and I cant belive THAT THE Revdex.com LETS THIS HAPPEN TO US BECAUSE I KNOW ALOT OF COMPANIES ARENT A LOUND TO CHARGE STUFF LIKE BIG COMPANIES LIKE ENTERGY I want to in stall a up to date digital meter
y
On 2/14/my power was shut off said to be from non-paymentWhen I caught the tech trespassing by climbing over a locked gate with a no trespassing sign, I asked him was the problem wasThat is when he informed me he had a disconnect noticeI told him I will take care of itWhen I called Entergy they confirmed it was for non-payment and they stated they sent out a notice in the mailI then told them I had not received anything, which they lady I spoke with told me I needed to ask the post officeI asked her how could I check with the post office if I was not aware of thisShe told me I don't know and asked me if I had the text options, which I do but told her I did not get them eitherI asked if they would turn it back on with a set up payment for that Friday which was days away, she told me noI let her know I had a year old in the home and it was already getting hot and asked her how could I even cook for her, she again said I don't knowI then asked to speak with a supervisor, and at this time my husband arrived and notice that the tech also tampered with out phone box on the side of the house and cut wiresOnce I talked to the supervisor, he was even more rude than the first lady I spoke withHe again told me I had to pay the whole past due and the reconnect fee that day or I had to wait to have power till Friday when I got paidI asked what the balance I needed to pay was he told me one amount so I made arrangements to borrow the money to get the power turned onI called back to make the payment and the lady told me a different amount and argued with me about him telling me the different amountI spoke with him again and he proceeded to hang up on meI got the rest of the money and they told me it was not guarantee I would have power that daySo after going all night with out power and dealing with two rude people I am at mi wits end with EntergyI just a call 2/26/about the complaint on the tech days after I filed, they told me it would be about daysShe tells me there is nothing they can do about the tech trespassing and messing with out homeI just don't know what else to doI am like many other who are stuck with Entergy because no one else offers power in our areaIf I could I would go back with *** ***, they are a company who is all about these customers, which Entergy is notEntergy only cares about there bottom dollarI am high considering removing all Entergy service and running off generatorsAt least I wouldn't have to deal with rude employees, lack of communication, and all the fees associated with Entergy and there bottom dollar on the most expensive electric I have ever seen
I moved into my *** location in November and currently reside therePaid the deposit fee and connection fees associated with the accountFast forward to Janurary my service gets disconnected and I noticed in the mailbox I received checks for the same amount I applied to the bill and notice a bill in another person name that I don't knowI call the company and I am told my account was closed in November of and my service got disconnected because whoever that other person is didn't pay the deposit or fees associated with the accountI let them know I didn't know that person and I didn't cash those checksI also let it be known that I never called and told them to make any changes to my accountI didn't recieve a phone call, text message, email, or a red flagWhy was a random person able to call them and they make changes to my account without my permission? I was told those uncashed checks would get applied to my account and the bill will get changed back to m
Entergy sent tree cutters out march I had to leave to go rescue a dog right after they arrivedI was gone all dayMy year old pecan trees were no where near the electric lines but they cut them back at least feetThey didn't do that anywhere else on my road except through the forestThey also drove through the yard leaving deep rutsThey did damage to the treesI've tried several times to file a complaintOnly once did anyone callHe refused to come out and he refused to even look at the pictures and then when I told him his workers must have been under the influence of something he hung up on me The only thing they have done is dumped some sand in the rutsIt didn't fix anythingI was told this last time that the complaints department note said that the ruts were fixed and the trees would grow backThis is totally unacceptable I'm filing this complaint on behave of my father who owns the house*** * ***He has authorized me to deal with it
This is my original complaint via email to Entergy on Aug17, 2017:
Describe: I was over-billed an unexplained charge of an additional security deposit of $on 06/15/that I just paid yesterday, and 2nd additional $disconnection fee on 06/21/I was trying to get an extension earlier this week when I discovered that this deposit was not on my June and July bill until this August bill back-dated on 06/15/2018! July's bill was NEVER mailed to my address nor an email sent of balances $and $= $I paid $on 06/21/The last disconnection notice you sent me around June 18, was for $and disconnection notice of $= $However, the accurate totaling was $+ $= $I overpaid! How is it that I was charged a second $disconnection fee on 6/21/2018? I JUST PAID IT on the 6/21/$balance! Service was restored on Friday 6/22/There was a credit of -$from that June 21,balance th
Back in October Entergy came out to swap out my meter without my knowledge I received a notification from my alarm system at about 5:saying power had been disconnected I made it home around 6:and noticed the meter was missing and one of the connections was grounded out on the meter base I called Entergy and they said they saw where someone had put in a ticket earlier that morning to have the work done I was not notified or anything in advance They also told me at that time a technician would need to be sent out to disconnect my power at the pole If the information was correct me or one of my children could've been electrocuted if we'd touched the meter base The technician did not leave any type of warning saying there was live voltage going through the meter base and the other technician did not make it until around
I was scheduled to leave to go out of state for business on Saturday and would be gone for an entire week Since there was no power my family a
Entergy is saying my services have been off since OctoberNovember 30,mymeter was taken off my homeI have been trying to speak with someone concerning my account and no one has offered to help meI have been waiting for a supervisor to callI still do not have any lights and they are demanding me to pay $when I was not aware or recieved any notification that my lights were disconnected
Mr. [redacted] contacted 2/3 with an apology and advised of additional training for agents. Mr. [redacted] was provided with my fax number to fax hotel bill.
I am a yr customer with Entergy We are retired on fixed income and my husband is disabled
They allow level billing which I useThe bills are confusing regarding amounts and dates dueI thought I was paying early but I am actually paying after the due date..the bill is confusing to read
In the past days it has come to my attention that altho I pay every month what appears to be the level bill amount I am actually paying in arrears..when I thought I was current In the past month of April and May bill, I was late but I made pmts of the level billing plus $on the current billleaving me with a $balance due which includes the June due date..,and makes me actually less than days late now, but they refuse to allow me to " make payment arrangements "on the total due to make the account completely current by June , they tell me because "their system wont allow them to make a payment arrangement because the amount is too late"I am only asking for day
Entergy sent tree cutters out march I had to leave to go rescue a dog right after they arrivedI was gone all dayMy year old pecan trees were no where near the electric lines but they cut them back at least feetThey didn't do that anywhere else on my road except through the forestThey also drove through the yard leaving deep rutsThey did damage to the treesI've tried several times to file a complaintOnly once did anyone callHe refused to come out and he refused to even look at the pictures and then when I told him his workers must have been under the influence of something he hung up on me The only thing they have done is dumped some sand in the rutsIt didn't fix anythingI was told this last time that the complaints department note said that the ruts were fixed and the trees would grow backThis is totally unacceptable I'm filing this complaint on behave of my father who owns the house*** * ***He has authorized me to deal with it
My service was disconnected after p.m on November All payment centers were closed at that timeAnd you have to pay before p.m to get your service turned back on the same dayI don't think that was right or fair to wait that late, it was dark outside.I have never known anyone service to be turned off that lateI don't know what Ms utility laws are but that cutoff time doesn't seem right to me
I never had a house or an apartment in Mississippi to get electricityI was never notified about a bill being in my nameThey did not verify if the customer was me when getting serviceI have been staying in Wisconsin since February 14,
In May, Entergy erroneously disconnected my serviceMy apartment manager sent them a form requesting they turn off electricity in unit Dand instead Entergy disconnected my unit Bby mistakeConsequently, I had to set up a new accountEntergy had used my security deposit of $to pay my final billHowever, my final bill was less than $200, so I was left with a credit of $When I set up the new account, I said that the amount I was owed should be credited to the new accountThe Entergy representative I spoke to said this would be doneHowever, this amount has no been credited to my accountI called on Tuesday of last week to inquire about this and was told that I would be sent a refund checkI said that I would prefer to have the amount credited to the account since that was what was originally agreed uponThe representative told me that she would put in a request to have the amount credited and that it should take hoursHowever, that didn't happenSo on Monday
Twice since 5/21/17, Mother Nature has caused power outages at my mother's home at *** *** *** ***, MSMy mother has been on oxygen full-time for almost years and in May when the first outage happened, I was home visiting and bringing her home from the hospitalNot only did it take almost hours to resting power, but I went through customer service reps before I found someone who told me to get her doctor to document mom's medical condition in order to make her restoration a priorityI buried my mother on 6/16/17, the same day the second storm came throughWhen I contacted Entergy for an ETA on restoring power, I first went through the automated system numerous times to report the outage only to find that her home phone still was not listed correctly and the agent was impersonable and very rudeToday, my stepfather still had nompower and his daughter tried to get some help also, and has been treated just as, if not worse, than I was last nightWhat will it take doe Entergy's customer service to get to an acceptable services level?!
entergy has been miss ready my entergy and I called and asked for a digital meter put in n
and they said I didnt quilyfy and first im an custormer and I think they should at no cost bring one and put one in I should not have to qauillify for because they already charge us for every little thing and I cant belive THAT THE Revdex.com LETS THIS HAPPEN TO US BECAUSE I KNOW ALOT OF COMPANIES ARENT A LOUND TO CHARGE STUFF LIKE BIG COMPANIES LIKE ENTERGY I want to in stall a up to date digital meter
y
On 2/14/my power was shut off said to be from non-paymentWhen I caught the tech trespassing by climbing over a locked gate with a no trespassing sign, I asked him was the problem wasThat is when he informed me he had a disconnect noticeI told him I will take care of itWhen I called Entergy they confirmed it was for non-payment and they stated they sent out a notice in the mailI then told them I had not received anything, which they lady I spoke with told me I needed to ask the post officeI asked her how could I check with the post office if I was not aware of thisShe told me I don't know and asked me if I had the text options, which I do but told her I did not get them eitherI asked if they would turn it back on with a set up payment for that Friday which was days away, she told me noI let her know I had a year old in the home and it was already getting hot and asked her how could I even cook for her, she again said I don't knowI then asked to speak with a supervisor, and at this time my husband arrived and notice that the tech also tampered with out phone box on the side of the house and cut wiresOnce I talked to the supervisor, he was even more rude than the first lady I spoke withHe again told me I had to pay the whole past due and the reconnect fee that day or I had to wait to have power till Friday when I got paidI asked what the balance I needed to pay was he told me one amount so I made arrangements to borrow the money to get the power turned onI called back to make the payment and the lady told me a different amount and argued with me about him telling me the different amountI spoke with him again and he proceeded to hang up on meI got the rest of the money and they told me it was not guarantee I would have power that daySo after going all night with out power and dealing with two rude people I am at mi wits end with EntergyI just a call 2/26/about the complaint on the tech days after I filed, they told me it would be about daysShe tells me there is nothing they can do about the tech trespassing and messing with out homeI just don't know what else to doI am like many other who are stuck with Entergy because no one else offers power in our areaIf I could I would go back with *** ***, they are a company who is all about these customers, which Entergy is notEntergy only cares about there bottom dollarI am high considering removing all Entergy service and running off generatorsAt least I wouldn't have to deal with rude employees, lack of communication, and all the fees associated with Entergy and there bottom dollar on the most expensive electric I have ever seen
I moved into my *** location in November and currently reside therePaid the deposit fee and connection fees associated with the accountFast forward to Janurary my service gets disconnected and I noticed in the mailbox I received checks for the same amount I applied to the bill and notice a bill in another person name that I don't knowI call the company and I am told my account was closed in November of and my service got disconnected because whoever that other person is didn't pay the deposit or fees associated with the accountI let them know I didn't know that person and I didn't cash those checksI also let it be known that I never called and told them to make any changes to my accountI didn't recieve a phone call, text message, email, or a red flagWhy was a random person able to call them and they make changes to my account without my permission? I was told those uncashed checks would get applied to my account and the bill will get changed back to m
Entergy sent tree cutters out march I had to leave to go rescue a dog right after they arrivedI was gone all dayMy year old pecan trees were no where near the electric lines but they cut them back at least feetThey didn't do that anywhere else on my road except through the forestThey also drove through the yard leaving deep rutsThey did damage to the treesI've tried several times to file a complaintOnly once did anyone callHe refused to come out and he refused to even look at the pictures and then when I told him his workers must have been under the influence of something he hung up on me The only thing they have done is dumped some sand in the rutsIt didn't fix anythingI was told this last time that the complaints department note said that the ruts were fixed and the trees would grow backThis is totally unacceptable I'm filing this complaint on behave of my father who owns the house*** * ***He has authorized me to deal with it
This is my original complaint via email to Entergy on Aug17, 2017:
Describe: I was over-billed an unexplained charge of an additional security deposit of $on 06/15/that I just paid yesterday, and 2nd additional $disconnection fee on 06/21/I was trying to get an extension earlier this week when I discovered that this deposit was not on my June and July bill until this August bill back-dated on 06/15/2018! July's bill was NEVER mailed to my address nor an email sent of balances $and $= $I paid $on 06/21/The last disconnection notice you sent me around June 18, was for $and disconnection notice of $= $However, the accurate totaling was $+ $= $I overpaid! How is it that I was charged a second $disconnection fee on 6/21/2018? I JUST PAID IT on the 6/21/$balance! Service was restored on Friday 6/22/There was a credit of -$from that June 21,balance th
Back in October Entergy came out to swap out my meter without my knowledge I received a notification from my alarm system at about 5:saying power had been disconnected I made it home around 6:and noticed the meter was missing and one of the connections was grounded out on the meter base I called Entergy and they said they saw where someone had put in a ticket earlier that morning to have the work done I was not notified or anything in advance They also told me at that time a technician would need to be sent out to disconnect my power at the pole If the information was correct me or one of my children could've been electrocuted if we'd touched the meter base The technician did not leave any type of warning saying there was live voltage going through the meter base and the other technician did not make it until around
I was scheduled to leave to go out of state for business on Saturday and would be gone for an entire week Since there was no power my family a
Entergy is saying my services have been off since OctoberNovember 30,mymeter was taken off my homeI have been trying to speak with someone concerning my account and no one has offered to help meI have been waiting for a supervisor to callI still do not have any lights and they are demanding me to pay $when I was not aware or recieved any notification that my lights were disconnected
Mr. [redacted] contacted 2/3 with an apology and advised of additional training for agents. Mr. [redacted] was provided with my fax number to fax hotel bill.