Enterprise Rent-A-Car (North Jersey Locations)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The person son who spoke understood the issue and she apologized and she said she will take of the issueShe said it will take a week to send me a letter stating that the issue is resolved and I don't owe enterprise anything Regards, [redacted]

I left a message and sent an email to the customer I will continue to try and reach out to her using the contact info provided [redacted] Area Car Sales ManagerWayne NJ

Complaint: [redacted] I am rejecting this response because:I have a track record of doing business with Enterprise , I have proof that they block my number and witnesses that they called my mom while she was in the hospital , if I have threating them ask them to show a police report, show sound proof that I threating them, show proof that I owe them something or money , I did not sped off I've told representatives that I have heavy luggage and wasn't expecting the demand return of vehicleThey have their vehicle I have every email and can pull every call from my phone service provider that I've made numerous attempts to find out why they immediately demand a return off their vehicle I have every receipts and customer comments and rating to prove my character is of innocenceAlso they are still charging my [redacted] account for a vehicle that I am no longer renting, and was told I have to wait up to days for my initial deposit return, Again they wasn't cooperative, they wasn't honest, that doesn't make any sense to lie and say that I've threating them and then refuse to rent to me vehicle , I am not satisfied it really put my family well-being in jeopardyI have a emails to show every conversation I had with Enterprise Representive name Marwa M [redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Not sure why BBB of New Jersey is responding when I specifically submitted a complaint for Long Island, New York. The company, Enterprise, is in North Amityville. Regards, [redacted] ***

For customer service reasons we will refund back the amount that the branch took towards the claim which is $176.20. The branch took $322 initially, the rental charges came out to $145.80, so the difference of $176.20 was applied to the claim. That is the amount that will be refunded. This... resolution is not an admission of any wrongdoing on part of the branch, but rather a refund issued for customer service reasons in order to resolve the situation. Shaun R [redacted] Risk Manager

Good afternoon,I am unable to find a record of this rental using the information provided in the complaintPlease let me know from which location the vehicle was rented, so it can be brought to the attention of the proper Area Manager.Enterprise is committed to providing exceptional customer service, and we look forward to resolving any concerns regarding charges for the rental in question.Thank you

The issue has been handled and the customer received the reversal from the credit card company.I spoke with the customer yesterday explained the situation and apologized The system actually released the authorization automatically yesterday, so I sent her a screen shot to confirm and gave her my # to reach out directly if she has any further issues I believe part of her frustration came from the communication she was receiving from Chris I think she felt like he was being short with her on the emails he sent her I explained the reason why we were not able to call the Credit Card company for her and explained why the authorization got held up and let her know Chris wouldn’t have known at the time that the authorization wouldn’t get realized automatically She seemed happy with the resolution when I got off the phone with her I spoke with Chris as well and explained her frustration to him

This has been resolved Enterprise has agreed to cover a weekly rental for the customer Thank you

spoke with the customer [redacted] directly, just a miscommunication between him and the branch on what the deposit was for There was no charge on credit card for the accident he had, just deposits that covered his rental period Any remaining money was refunded at the conclusion of the rental and he is aware we are completely settled on the matter Hi [redacted] thanks for speaking with me today, I am glad we were able to figure this out for you In the future if you need anything else please feel free to reach out to me Have a good holiday Mike Michael J D [redacted] Regional Risk Manager New Jersey [redacted] enterpriseholdings.com Help Conserve “Think Before You Print!” From: [redacted] Sent: Tuesday, December 19, 8:PM To: D [redacted] , Michael J Cc: [email protected]; [email protected] Subject: Re: Enterprise order # [redacted] claim # [redacted] Hi MICHAEL, I was charged, $on my credit card for a car rental involving an insurance claimI sent you a voice mail from the Rahway locationThe saleswoman said; "you will be charged another deposit, because of the damage waiver." I should not be charged anything because it was part of an insurance claimThe credit card was used, simply, to hold the car for meThis is illegal in the state of TN When the claim is settled by your insurance company, than it should be determined what responsibility, if any, is mineYou have your own carrier to handle this and my insurance company should not be liableThe state trooper that was involved with the accident did not want to see my insurance infobut took the infofrom Enterprise's insurance carrier Did you receive my three calls today? This thing happened about three years ago with another insurance claimMy card was charged even though I was only holding my car rental with itFrom what I understand the insurance company pays Enterprise directly for a claimIt looks like some are trying to "double dip" I hate to be so blunt but I can't help being suspiciousYou probably know that I called my credit card company and started a dispute, last billing cyclethe charge was taken off but now it is back on, this billing cycleThat is way I lodged a complaint with the Revdex.com Very sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are in the process of coming to a resolution with the customer The customer is disputing paying for "liability" coverage but she wasn't charged for it Thank you

The branch has refunded $27.93 for Roadside Assistance since she was quoted incorrectly as Roadside assistance is a daily charge. The branch will not be refunding the $35.00 for the domestic security fee as this is a government tax.

Branch Manager Guilliermo spoke to renter and discussed his complaintGuillermo decided to shut this claim down and not pursue renter for customer service reasonsCustomer is aware that he will no longer be pursued for the damages

To whom it may concern,I have attempted to contact renter on May 17th about 10:30AM and again on May 18th about 11AM in regards to his concernI have not had a response back from the renterI would like to shut the complaint down and relieve renter of all responsibilities as this is dating back to I tried to locate the renters claim number but was unsuccessfulThank you

good morning my name is *** *
*** and would like to close compliant ID ***enterprise and I have reach an agreement.thank you Revdex.com for your support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will notify the Revdex.com when my account is credited. As well as update NJ Consumer Affairs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I would like to thank you for your assistance in this matterI have reviewed the response made by the business in reference to complaint ID *** my account has been credited and find that this resolution is satisfactory to me
Regards,
*** ***

The customer was disputing damages to a rental car that her husband had rentedWe have reviewed the history of the vehicle for prior marking or damages which their were noneWe reviewed the video of the vehicle inspection process that the customer took part in with the renter himselfThe video
shows them checking every part of the car without finding any damageThe renter then signed the contact stating the car was free of damage and he is responsible going forward for any damagesThe customer will remain responsible for the damagesEnterprise is helping with some of the cost of the repair by waiving Loss of Use fee'sCustomer is aware of the stance and working with Enterprise

Our Regional Rental Manager contacted the customer and we were able to resolve this amicably

To whom it may concern, Enterprise Holdings has looked into this customer's concern regarding a charge placed on her credit card by our Citations Department. The charge in the amount of $27 has already been refunded to her in June by our Citations Department. I have also
reached out to our customer to ensure that the concern has been completely resolved.T