Enterprise Rent-A-Car (North Jersey Locations)

Review: I rented a red nissan altima on Oct-10-2013 at 1:59pm. Rate was $47.51 a day.

Spoke to office manager on the day I was renting it (I think [redacted]) - she said if I return the car later than the office closes on Saturday at noon, to call them ahead of time and they will not charge me for 2 extra days (incl. Monday), otherwise they may charge.

We examined the car with [redacted], there was a lot of scratches that caught my attention that I took pictures of with my phone and pointed them out to him. Was told they are "aware" of them.

Prior to 12:00pm on Saturday Oct-12-2013 I called the office and told [redacted] I will return the car by 2pm. He said put the keys in the dropbox.

Returned the car on Saturday Oct-12-2013 before 2pm in the same condition as I rented it. Left the key in the dropbox.

There was a lot of attempts of me trying to reach them with no luck and now they keep sending me letters asking to pay for the damages that I didn't do and I tried telling them that numerous times.

I insisted they show me the car, which they never did.

Nobody from the office ever got back to me and I have tried several times to reach the adjustor assigned to my claim - with no luck.

I would like it if this got resolved and they stopped contacting me asking for money and threatening me with collection.

This most certainly isn't a way to do business or treat customers - I have rented from enterprise before and will probably never do again.

I have a lot more confusing details to this story, including them charging me for 3 extra days and some sort of deductible on my Amex card. I called the office about that as well, with no luck.

That charge is being disputed by american express now.

I am filing this complaint for Revdex.com information and also to stop Enterprise asking for money from me as I haven't done any damages to the vehicle I rented from them.

This looks like the damages were done AFTER I dropped the car off and somebody is trying to cover them up by filing against me.Desired Settlement: I have a lot more confusing details to this story, including them charging me for 3 extra days they told they won't charge for (Sunday, Monday and Tuesday) and some sort of deductible on my Amex card.

That charge is being disputed by american express right now.

I am filing this complaint for Revdex.com information and also to stop Enterprise asking for money from me as I haven't done any damages to the vehicle I rented from them.

Review: I am being charged/blamed for damaged that I did not incur. I am suspect of the treatment I received from the check-out agent and the check-in agent at the [redacted] airport location. I am being falsely accused of damage for which I am not responsible.

Product_Or_Service: car rental

Location involved:

Enterprise Rent-A-Car [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

cancellation of the false charges.

Review: On April 19, 2014 I had a rental vehicle from Enterprise with a free voucher. Enterprise chraged $212.43 for the rental of one day and refused to reverse the charge when I called to inquire. The vehicle was returned within the required rental period and did not have any damages.Desired Settlement: reversal of charges

Business

Response:

Per Mr. [redacted], this complaint was in regards to a rental from a branch in Boston, MA. The complaint information was forwarded to local management in Boston on 6/9/14. They spoke with the customer, refunded him the day and apologized for the mixup.

Review: My car got hit, so I needed to rent a car though my insurance. They set me up at Enterprise Rent a car in [redacted]. When I was getting the car, the girl who inspected the car with me was training, she was new working there. She kept asking the guy with her to what to do, where to check. We never checked under the car, just checked body and for scratches. Everything looked ok, didn't think to check under the car... 2 weeks later brought the car back, a guy who didn't even help me went out to inspect and get mileage. He comes in saying " Oh, what did you hit?" I was like I didn't hit a thing, I took really nice care of the car. He said well there is a 3" crease on the bottom passenger side of car. I go outside to check, its under the car, under the door, under the rocker panel, a small crease. He told me I did it, and they can't rent the car now because of a 3" dent under the car... I said I didn't do it, I didn't do it, and they said I will have to pay my $2000 deductible. . . I tried my best to fight it, I didn't hit anything, and they kept my $250 deposit and put in a claim to my insurance. The manager told me I could take it to get fixed on my own, or submit the vehicle as is and they will make a claim. At that time, I just gave them keys and said I didn't do that. They proceeded to intimidate me, saying I will be responsible for $2000 damages for a 3" dent, under the car.... I get to work, and told my co worker what happened, he said they did the same exact thing to him, the same company, same type of damage. He ended up fighting it and not having to pay, but he said that's exactly what they do since I didn't take there coverage, because my insurance company covers it. The girl who looked at the car was in training, we never looked under the car. When I confronted her about it, she was about to say that she didn't inspect that area, but then her boss says for her, " We train everyone to look under there, its your fault, now you pay" I completely just got scammed.Desired Settlement: I would like my $250 deposit back and them to drop the claim. That girl was never trained right, it seemed like her first day, and I get screwed for it. Then after talked to the guy at work, the same exact thing they tried on him, so this is obviously a scam they pull just because I didn't get there coverage. And for them to say the "car is not drivable, it HAS TO BE FIXED TODAY" is completely ridiculous, you can drive a car with a 3" dent UNDERNEATH IT!! Thats what those panels are for, and I didn't hit a thing. That girl was in training and did not LOOK under there. ALSO [redacted] there are sooooo many of the same scams on [redacted] from Enterprise

Review: We got a car rental (Toyota Corolla) at Enterprise Rent A Car East Hanover NJ Store since Dec. 5, 2013. The rental car was set up and paid through [redacted] Insurance company. On Feb. 12, 2014, I brought the car back to the store. I witnessed the store manager performed extremely nick-picking examination of car upon return. First he had one sales associate walked around the car trying to find whether there was any damage to the car. After vision inspection resulting no any positive damages, the sales associate squat down and began to touch the car and wipe off the dirt and salt to try a damage. Sure enough, he claimed that he found a dent on the bottom beam under the right rear passenger door. Then he asked his manager, [redacted] to look at the car. At this moment, I felt something is fishy, so I walked out along with the store manager. The store manager [redacted] instantly went the to spot where his associate supposedly found the dent and pointed to me and said:"look, Ma'm, there is a dent here. Can you see it?" While I was standing at the back of the right side of the car, I could not see the dent, just as his associate and himself could not see it either. "No, I don't see any dents", I replied. [redacted] then asked me to squat down and pointed to the spot where they claimed there was a dent. I squatted down, but still could not see any dents. Then [redacted] asked me to touch the car. Sure enough, I can feel the dent. [redacted] walked back to the store and said that he would write up a "Change of Condition" for the car. In the "Change of Condition", he stated that there was a dent upon return and suggesting the dent was caused by me while the car was in my possession. I told him that when my husband picked up the car on Dec. 5, 2013, there was only a cursory walk through the car, which was less than 1 minute. There was no touching or squatting to check the car. Therefore, it is possible that the dent was pre-existing when we got the car. [redacted] refused to put that in his change of condition report, even though he readily admitted that he did not examine the car by touching or squatting down to check the bottom beam of the car. But he claimed that he can see the dent by walking through, which is totally untrue. To prove that he was lying, I went out and took pictures. From my height (5'2), there is no way you can see the bottom of the car. Even when I squat down to take the pictures, I can not see the dent. The dent can only be felt when you touch it. I have all the pictures to prove it. [redacted] is approximately 6 ft, I wonder how he can see the dent so clear from his height? I refused to sign any paper and left.Desired Settlement: The way Enterprise and East Hanover store's manager, [redacted] conducting business (try to frame me for the damages of the car knowingly) is unethical. I request Revdex.com to conduct a thorough investigation, as I have read on the Revdex.com that many other Enterprise customers had similar issues. At minimum, the East Hanover store manager [redacted] should be fired for his dishonesty and cheating customers.

Review: [redacted] rented a car for me from the Colonia NJ branch. I returned the car to [redacted] who would return it to enterprise that was 3/19. About 2 hours later they called to say there was damage on the car I said no and confirmed with [redacted] that they returned the car with no damage enterprise then charged my [redacted] $514.93 I called 3 times and everyone time they said someone would call back in 24 hours no one ever called. [redacted] put a hold on my card until it was resolved. It has been more than 1 month and no one called. They charged my card fraudulently.Desired Settlement: Credit back my [redacted]

Business

Response:

We are in receipt of [redacted] complaint against our Enterprise Rent a Car Colonia, NJ branch. When the customer originally filed a concern with our corporate office we made several attempts to discuss the matter with the customer. Finally, the Area Manager spoke with her on or about April 17, 2014 and agreed to refund $500 back to her [redacted] as she did not give us authorization to take the charge. The refund was processed on April 17, 2014 in the amount of $500. The additional $15.94 was the customer’s portion from the rental bill of $5.00/day for Domestic Security Fee and taxes, therefore that amount will not be refunded. [redacted] was made aware by the Area Manager that although we are refunding the $500, she was still being held responsible for the damages to the rental vehicle. A change in condition did take place on the vehicle during [redacted] rental period, so she will be held responsible for them. [redacted] returned the vehicle to a dealership, not the rental location; therefore no rental agent was available to view the vehicle until it was retrieved later in the day. The rental vehicle remains the customer’s responsibility until a representative from Enterprise Rent a Car is able to view the condition of the vehicle. Therefore, our Damage Recovery Unit will follow up with the damage claim. We feel this concern has been resolved since the $500 has been refunded.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Even though they refunded my money the still insist that the damage was done by me and it wasn't so I contacted the [redacted] dept and reported fraud on there part. I informed them to stop bothering me. I didn't do the damage. They have no proof I did it. I was never shown pictures of that day and it took a month for them to contact me. They need to stop bothering me.

Regards,

Review: a reservation was made for a specific car in a specific category. reservation1rj4y1. That specific reserved vehicle was no longer available upon retrieval of the reservation. Usually when a car rental establishment makes a mistake like this, they offer the displaced customer an upgrade for the same rate as the class of the reservation. This did not happen. My fiance was swindled into a vehicle that also reeked of cigarette and marijuana smoke. We felt so extorted. It was as if Enterprise did and said whatever they wanted to lure us into this dis service, just so they could take our money, wham bam thank you mam. If we wanted to be crammed into a tight space we would have took the train or get on a rollercoaster. We filed a complaint. We did not get a response fromt the company in a timely fashion. We proceeded to contact Enterprise @ Newark Airport. They gladly helped us out but put us in ye again another vehicle too small and not the specific vehicle we requested. All vehicles in a class are not created equal, we did our research and wanted the largest interior seating capacity. We took this second vehicle because at least it didn't reek of smoke but yet still dis satisfied approaching midnight with 4 hours till departure of our 4 hour trip. I must say that at this time we elected that we would only keep the vehicle for a day, however, Enterprise of Paterson ill be closed when we returned on saturday night and closed on Sunday. we were stuck with the car. lose lose situation. Forced to take it because time was running out, decided to return the vehicle early and could not unless we took it to newark airport and swallowed a alternate drop off location fee.this was very stressful knowing that we were not available on monday to return the vehicle. This could not be done until Tuesday because we decided to take our own vehicle rather than being cramped in a rental that were being force charged for. Bad business practice. we were forced to go to [redacted] and use our ownDesired Settlement: We were forced to re construct a four day weekend that has been planned months in advance, forced to reconstruct it in hours. It took us 4 months to plan this thing and took enterprise one simple unethical sleazy bait and switch tactic to mess it all up. If this was handled as we were going through with it, compensation could have simply be bumping our reservation to a free upgrade. But since the entire 4 day weekend was soiled with stress and discomfort we are seeking a refund. not to mention when we went to [redacted] they actually gave us the free upgrade without question in a similar situation.

Review: Hello, my name is [redacted]. I live in Bayonne, NJ. I recently rented a car from Enterprise car rental in Hoboken, NJ. I was set-up through [redacted] vip pass with Enterprise. To make a long story short the agent told me all I had to do was initial something and I was on my way. The total said 25 which I assumed was covered by [redacted] because they are covering 30 a day for me. Not once did he say it was out of pocket, and I specifically said I want no extra " anything". Three days I found out enterprise has taken over 900 dollars from my account which Chase is now about to close because I am in the red. My story is simple I never asked for any insurance or anything I simply wanted a rental car and I was completely defrauded. The sad part is 900 dollars means a lot to me and I feel helpless because after going back down to the rental place they rushed me out saying I signed it and there was nothing they can do. All I did was initial , he NEVER ONCE SAID WHAT IS WAS FOR . Lastly, I specially said to him numerous times I don't want to pay a dime out of pocket. I signed the receipt only after he said " You don't pay anything out of pocket. Upon further investigation with the help of [redacted] agents who also wanted to know why a [redacted] customer was given insurance.Desired Settlement: I simply want the entire amount enterprise has taken from me. Nothing more. approx. 903.66 . I don't understand how they can simply lie and falsify contracts.

Review: I needed a minivan for a few days and I rented from Enterprise in Fort Lee. The first minivan they gave me I had to return after 2 days because as we were ready to leave the house, when I turned on the engine, the dashboard indicator said "oil change needed" and this was apparently missed by the agent who checked the car before renting it to me. I had to postpone the second segment of my trip loosing money on hotel reservations but I didn't want to take another chance because of the overdue oil change. They explained that the indicator wasn't reset but they chose to give me a different car anyway. When I returned the second minivan, after 2 days, the person who inspected it noticed a crease at the very bottom of the passenger rear door with the paint not chipped. Since there was no incident whatsoever while I had the minivan, it was quite a shock to me and I believe the crease must have been there and was missed at the inspection before I rented the car; being located at the very bottom of the door it can be very easily missed. They insisted they would't miss anything, their cars are only rented in perfect condition and clean! How "thorough" were they if they did miss the left over bottles of water from previous renter, the big coffee stains on the mid-console, not to mention the need for oil change on the first minivan! They explained the crease likely happened if I ran over a curb at a wide turn and that's why I wasn't even aware something went wrong! How convenient! Nothing like that, nor anything else happened anyway and it wouldn't have gone unnoticed. It was "their word against my word", they started a claim and insisted to "collect $500 deductible" from my [redacted] card but after I verified there was no "deductible" they agreed not to collect it. While I was talking to[redacted], the manager yelled at another customer calling to check on a delayed pick up: "I have 30 people in my office now, you have to wait"- there were just 2 other customers! How honest are these people, really?Desired Settlement: Claim regarding damage to the rented vehicle to be dropped, since there was no incident where the damage could have occurred while I rented it. I wouldn't argue to pay for something that is my fault but here I'm blamed unfairly. I tried to contact Enterprise Damage Recovery Unit to explain the situation but I couldn't talk to a representative; I was on hold for a long time, a few times I got disconnected, other times prompted to leave a message but got disconnected while leaving the message.

Review: I picked up the car and reported damage to the branch manager. It was never written on my sheet. I was not offered additional insurance. I dropped the vehicle at my autobody shop at approx. 2:30 pm. After 5 pm, I received a phone call from enterprise that there was damage to the vehicle. AFTER 6 pm, I was sent photos. I informed the manager that this was the damage I had previously told him about. I also told him that since such a long time had elapsed (in fact, Enterprise's OWN POLICY says that no more than 30 minutes should elapse between when you drop it at an auto shop and when they pick it up, according to the employee it was OVER AN HOUR) there is no way for enterprise to prove that I was responsible for the damage. They have failed to return to me my deposit, AND have sent me papers to collect for damage to the vehicle.

I will not be held responsible for the damage, as it was there when I took the car, a WITNESS not only saw the damage prior, but also heard me tell the branch manager about it, and enterprise didn't even follow it's own policies.Desired Settlement: $250 refunded (original deposit).

Business

Response:

Revdex.com Case Number:[redacted]Our File Number: [redacted] Dear Madam or Sir: [redacted] [Enterprise] is in receipt of the above referenced complaint. [redacted], the customer filing the complaint, rented a vehicle owned by [redacted] and the vehicle was dropped at a local shop. Per the terms and conditions of the rental contract signed by Ms. [redacted] she is responsible for the vehicle or any damage to the vehicle until it is checked in by an employee of Enterprise. There is no specific policy or guideline which states it must be checked in within a certain time frame. This vehicle was checked in and a call was made to Ms. [redacted] within the same day. Ms. [redacted] signed and initialed the contract and car condition section which she agreed there were no previous damages at the time of her rental. Enterprise understands that Ms. [redacted] may not wish to pay for the damages; however we believe that all evidence supports her responsibility for the cost to repair the damage. Enterprise is committed to providing excellent customer service and we deeply regret that Ms. [redacted] was not satisfied with her rental experience. We hope that our diligent efforts to investigate this matter satisfy Ms.[redacted], even though we are not able to waive the cost to repair the vehicle based on our investigation. We trust this resolves the matter and demonstrates our commitment to proper business practices. Very truly yours, [redacted]Risk Manager

Review: I frequently rent from Enterprise Rental Car.After receiving poor customer service from Branch Manager [redacted] Asuto on 26 November 2013, I complained to both Enterprise Corporate and Asuto.Asuto agreed to compensate me for her poor customer service, but rescinded after admitting she would get in trouble for doing such.When I complained, Asuto refused to assist me, and I exited the branch office to contact Enterprise Corporate once more.Asuto called the police on me and used them as a pawn to extort me (see attached file).Asuto must learn that she cannot lie to law enforcement to make herself appear as if she is a model employee.Asuto must also learn that the customer is always right, and that extortion and fraud are federal offenses.Desired Settlement: Full refund of $737.66

Business

Response:

We contacted the customer after receiving the claim and conducted an investigation. We were able to speak with all parties involved and followed up with Mr. [redacted]. If you have any questions, please feel free to give me a call.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The parties involved are not being truthful, and I am still without resolve in this matter. A Civil Rights complaint has been filed as well as a complaint with the Division of Consumer Affairs.

Attached is an updated summary of events.

Regards,

Review: I am filing this complaint in reference to a National location in Stamford, CT . Billing Issues and offensive threats regarding a rental.

This entire experience has been a nightmare. I have rented in total with National over the last 6 months 5 times totally well in excess of $2500.00. Each time I am greeted with sarcasm and a dismissive attitude. I let each time go until this last which I can not. I picked up a rental on April 21 Rental Agreement [redacted]. This ended up being a long term rental spanning to May 21. I actually ended up needing it longer and spoke to [redacted] who insisted I didn't need to bring the vehicle in for the new contract he would just start a new one. I should have known then this was to be a disaster. On June 17th we returned the vehicle to another location per [redacted] sarcastically confirming we could. At no time did he inform me that there maybe an additional charge. He basically encouraged me to go to a different branch. I guess he didn't need my business. Regardless we dropped the vehicle off in better condition then we received it and took pictures of the vehicle as well as the location just in case there was an issue. Well [redacted] emailed me the following afternoon with an Email in bold letters stating ++++STOLEN VEHICLE+++++ and signed the letter Good Luck Stay away from the Police. I called the branch to speak to [redacted] and told him the car had been returned and he could contact that branch. His answer I am not going to do that for you. Now remember I have spent at least $2500.00 with this branch in the last 6 months. Below is my history and I am an Emerald Member. [redacted] stated that my credit card was not taking the charge but I have proof of the balance and pre-authorizations that they had on this last rental. In addition the Branch Manager has not responded to my email to him. I can not get a straight answer from National 800 line either although at least they have been pleasant. I have also attached the email that [redacted] sent. Apparently this was approved by the Branch Manager as well who like I mentioned hasn't responded to me. This is by far the worst service I have received and this location is a disgrace to your company.

Rental History

Rental Agreement # Pickup Location Pickup Date Return Date [redacted] completely paperwork to report our rental car stolen. You have not responded well to any of our phone calls. Your girlfriend has broken promises to me. If the police see your vehicle see your vehicle in the tri state area after 3pm today, they will pull you over, arrest you and impound the car. You will be responsible for any impound costs and damage to car.

Good luck avoid the police, [redacted] Again this is just the straw that broke the camels back - there have been several times prior that I should have complained but did not for instance -

Each Car that we rented was dirty obviously not cleaned in between renters. ( each vehicle was cleaned when we brought them back )

Each time I picked up a rental [redacted] never not once removed himself from his chair to walk me to the vehicles and give me a choice - he simply pointed to whatever was close.

We have had equipment left in the vehicle like GPS and EZpass that was not requested and been told we needed to pay for them. [redacted]Desired Settlement: I would like an apology from Management - ultimately this employee is allowed to remain there because management failed.

I would like my account cleaned up to reflect correct charges and nothing more.

I would appreciate this be dealt with in a professional manner and not how it has been handled so far.

Business

Response:

My name is [redacted] and I am the Area Manager for the greater Stamford, CT area. [redacted] had his assistant [redacted] call me back and I was able to apologize to her and explain that this is not the way we conduct business. I also explained to her what had transpired and let her know that it would never happen again. Due to the inconvenience I was able to reduce the rental by 20%. We refunded $320.00 off of [redacted] last contract and she was very pleased with the way we handled the situation. [redacted] said that [redacted] and his company are big on social media and she will be happy to post that National upper management was able to fix the problem and because of that save a customer. I gave [redacted] my email address for any assistance in the future.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In addition I was pleased with [redacted] response and handling of the situation. I will make sure to update the review boards as well.

Thank you

Regards,

Review: Dear Sir/Madam:
I'm writing you regarding Enterprise Car Rental in[redacted], NYI rented a car from them for the funeral of my great-uncle on Wednesday July to August 7thOn July 29th my credit card was stolen the day of the funeralI contacted Enterprise on the 30th to inform them of thisIt took three days for the card to be delivered, but card did not arrive in the threeTherefore, I contacted Enterprise again and much to my surprise they had taken out $off of the stolen/lost cardThat same day I contacted them to inform them on the status of the new cardThey told me they would be holding $and would need my new credit card to do thatI gave them the credit card information
On Tuesday, August 5th, I went to make a payment on my credit card and saw that Enterprise had taken $from my old account especially because I still had the rental and this was not protocolI spoke with [redacted], the manager who told me, because my credit card stolen they had to charge my cardI was very confused since I informed him over the phone that this was my new card numberIn addition I told him I would be in to pay for the rentalWhen I returned the car on Thursday, the manager was not thereThe person at the desk told me he could only take a payment, he could not make any changes to my accountThis is where I had come to realize that he had used the card without my permissionAt this time the car was in Enterprise's possessionI requested that he make a note on the account and that I would be back on FridayThat weekend I had another death in my family and was called out of townI contacted Mr[redacted] and explained that I would be in Monday, August to settle the account
Monday, August 11, I went into Enterprise to settle my billMr.[redacted] informed me that the $that was taken was theirsI told him I was disputing the bill and definitely did not give him permission to use my credit card for paymentFurther, I only gave him a credit card to hold $He intentionally misled me and took my number without my authorization or signatureHe committed fraud throughout this whole process and perpetuated it by going back in to steal another $179.29, without my authorization or the authorization of[redacted]
I have been in contact with the corporate office who assured me that someone would be looking into my compliantHowever, I have not heard from the District Manager who handles these issuesI am concerned that this is not a priority for Enterprise Car RentalThis behavior is unlawful and I would like for someone to investigate this matter.Desired Settlement: I would like for the charges to be removed from my credit cardSince they were done illegally

Review: My wife was in an automobile accident and on October 2nd, 2015 she got a rental vehicle from Enterprise in Englewood. At the time she was told that most of the cost was covered by Farmers insurance and that the remaining $9.64 per day was our responsibility. My wife agreed and presented her driver's licence and credit card for processing. The credit card that she used covers us for the optional damage waiver but the employee -Ciara [redacted]- went ahead and persuaded my wife to take additional coverage that was not necessary. My wife was still a little shaken from the accidentand did not question the cost or the need for this extra coverage, I am sure that the employees of car rental companies are aware that most credit cards offer this coverage but this person continued to "upsell" when we were already covered. An 18 day rental that should have cost less than $200 ended up costing $500.67 and that only after I argued with the manager who originally wanted over $600. He acted as if he was doing me a favor when in fact I had been deliberately overcharged. I feel that this is a policy of this company and would like a refund of the excess chargesDesired Settlement: That we only be charged for the amount before the addition of the damage waiver coverage

Review: I am being charged for Fradulent Damage.

I rented a [redacted] on June 2 2013 at Enterprise in[redacted] NJ because my car was totaled and my insurance paid for a replacement through Enterprise. When I inspected the car there were several smudges above the rear right wheel well - the agent told me "not to worry about it" because smudges don't count.

I returned the car on June 13 and the agent found a dent at the same spot as the smudge. It was not visible - you needed to run your hand over the body to feel a slight 2-inch long dent. There were no scratches or anything visible except the smudge, and the dent was barely noticeable to the touch. I stated that the dent must be pre-existing - I didnt cause any damage to the car and it must have been caused by whatever caused the smudge. The agent said since a dent was not recorded previously, I needed to be accountable for it. (My mistake was obviously not running my hand over every inch of the car when I took possession of it.)

The negotiation that followed proved to me this was a fraud. The agent expressed concern over what would happen to my insurance rates if this "accident" were reported to my insurance company. She asked what my deductable was and when I said $500 she said that they could take the $500 to handle it. I said I was not going to pay $500 for damage I didn't cause. She quickly agreed to "split the difference" and charge me $250. I paid the $250 just to have this over with and get out of there.

But that wasn't the end. I subsequently received an accident report form from Enterprise asking for all my insurance information. So Enterprise is trying to milk this fake damage for as much as they can get. I understand that Enterprise agents are paid incentives to "find" such damage. Any advice on how to fight this - or other organziations to report it to - would be appreciated.Desired Settlement: An apology, dropping further claims, and my $250 back. But mostly to let people know that Enterprise has unethical business practices.

Review: Upon return of a rental car, the Enterprise representative pointed out a broken fog light cover on the vehicle which he indicated was my responsibility, since the damage was not noted during the pre-rental inspection. I pointed out that the pre-rental inspection did not include the light, which was not visible from a standing position; nor was I directed to observe the fog light. I dispute that the damage was done while the car was in my possession. In addition, I had returned the car briefly due to a malfunctioning warning light and the car was taken by an Enterprise representative to have this adjusted. Therefore, if the damage did occur during the rental period, it could have happened while in the care of the business owner. Although the damage was incidental, I believe that I would have been aware of it, had it occurred under my purview.Desired Settlement: I do not feel that charging the cost of repair is fair or warranted in this instance. It is my contention that the cost of repair be the responsibility of Enterprise.

Business

Response:

[redacted] Risk Manager. After investigation it has been determined that this claim has been closed and the customer will not be held responsible for the damage. The customer is aware and she received notification of the claim being closed via email ([redacted])

The young lady who picked me up on Thursday, July 23rd from the Communipaw Jersey City NJ location was extremely unprofessional. Below is a list of her offenses.
• She failed to ask me would it be okay to pick up additional passengers. She TOLD me she would be picking up the passengers “as a matter of fact” and if I had an issue with it I could take it up with Tony. Her exact unprofessional words.
• I told her I had some place to be and she insisted that I take that up with Tony and she then floors the gas and slams on the break and both of our heads bobs back and forth when the vehicle came to a halt… unacceptable. The young lady clearly had an attitude problem.
• She never looked me in my eye and greeted me properly when entering the vehicle. Something must have happened prior to my pick up.
• She then drives to the next passengers block and lays into the horn in a residential neighborhood. The neighbors are yelling for her to stop blowing the horn because it was rude. After 2 minutes of her blowing the horn and I had to stick MY head out of the window to tell them that enterprise rent a car was here to pick up the passenger. Very embarrassing. The second passenger finally makes his way to the car. I told her that it was impolite to blow the horn in such a way. She then turns up the music full blast as to drown out what I was saying.
• Not only does she turn the music way up but it is the most vial and disgusting genre of music. I then look back at the passenger and I shook my head in disapproval.
• She then turns off the music and the passenger says he did not mind. She said in an obnoxious voice…. “Well she has a problem with it” I then remain silent but clearly disturbed of how I was being treated.
• She then begins to ask me why I have a problem with her picking up another passenger.
• I explained, like you suggested I do, I will speak with Tony when we get to the branch.
• She says “well you do that” I said I will
• She then takes out her phone “hands free incompliant” and calls the office to speak with Tony and says in front of me while driving. “Tony, I don’t know what is up with these customers. This customer is upset because I have to pick up other passengers. When I drop these customers off I will be leaving to go home.
I got to the office and explain my disgust for how I was treated. Tony apologized vehemently and went out of his way to accommodate me. He credited 2 days for me and upgraded my vehicle. Excellent customer service could not ask for anything more. I have rented cars from Enterprise Rent A Car many times and have never experienced such unprofessional behavior. I was shocked and disappointed at the pick up service. This young lady clearly needs to be retrained or should never be allowed to be customer facing. I will use enterprise again, however I will most likely never use that branch again.

Review: I was a loyal customer at the Enterprise in New Brunswick on 27, they had guidelines and I followed them. The gentlemen there were wonderful to work with. On April 5th I get a phone call from an area manager by the name of [redacted], she was kind of rude when I spoke with her, they call it call backs when you have a vehicle and you owe money to knock your balance down. She asked if I can make a payment, I said not a problem I can I give you my card over the phone. She proceeds to say no I need you to come in so we can have a valid swipe. I turned around to drive an hour out my way to swipe my card. The gentleman took $250.00 from the 326.00 I owed. Then on Tuesday, I get another call from the same women who again was extremely rude, she proceeds to tell me she is going to report the car illegal because you owe us money. So I asked exactly what do I owe you if I just paid 250.00 on Saturday, she says 718.00. I raised the questions of why do I now owe you 718.00. She couldn't even give me the exact reason behind owing the money. So I reached out to her manager to get the problem handle. He seemed as if he was going to handle the problem and the day I came in the problem was not handle. So I spent a whole day on the phone with my bank because of the outrages charge that ultimately shut my account down."which brings me to the question of why can't I make a payment over the phone and the person proceed to charge my card without my knowledge" My experience went from 100 to a complete 0, because of one person. Then to find out Enterprise is known for over charging people and messing up account information. So I will not rent from Enterprise again and hopefully they will fix the people in there company.Desired Settlement: I would like a refund for over charging my account, and having issues with my account being closed. I also would like an apology for the inconvenience, and I want to speak with a higher up in corporate.

Review: I rented a red Nissan Altima car at Newark International Airport Thursday, May 7, 2015 and returned it on May 10, 2015 which was a Sunday at around 8:00pm. Upon my return, an agent spent a lot of time scrutinizing the car and then accused me of denting the rear bumper. There was no obvious dent on the bumper, and that forced me to take photos (which is timestamped) of the bumper in question. The agent claimed I must have backed up into another car, leaving an imprint of the number plate on the bumper. This was a ridiculous assertion as the the agent at the time of rental, didn't spend nearly as much time inspecting the car, and he actually told me that they don't consider any scratches on the bumper. After, this accusation, I proceeded to complain to the manager on duty and he insisted that I should not worry about it. However, to my dismay after believing all was well, I received a letter from Enterprise informing to pay about $600 for the damage caused to their car. I look forward to resolution soon.

I'm placing this complaint to Revdex.com as a matter of principle as this is a false assertion.Desired Settlement: Withdrawal of the damage to the car claim

Business

Response:

To Whom It May Concern:This complaint to the Revdex.com from customer, Mr. [redacted] is regarding claim number [redacted]. This complaint from the Revdex.com to our Group Headquarters office was the first notice that Enterprise Rent-A-Car received regarding any complaint for this claim. Upon review of the complaint it has been determined to close the file as a business decision to satisfy the customer. On June 18, 2015, Regional Risk Manager, Jacqueline [redacted] notified Mr. [redacted] that the claim has been closed and he will not be billed for anything related to this claim. The Damage Recovery Unit that was handling this claim was copied on this email and instruced to close it down. If there are any further questions, please don't hesitate to contact me. Thank you,

Review: My car was in the maintenance shop at from 1/27 to 2/6.I rented a car from at from 1/30 to 2/6 at Enterprise Rent-A-Car in [redacted].At around 3/15, $502 was paid from my credit card to Enerprise.I thought this is too expensive, so I went to the office and I got a receit.The receit said I rented a car from 1/30 to 2/13.I told them this is a mistake, I returned the car at 2/6.But they kept saying the receit is correct.I really want to get $251 back.I don't have anything to prove that I picked up a car at 1/30, and returned it at 2/6.But I got a document from the car maintenance shop which proved my car was there at from 1/27 to 2/6.I haven't showed it to them,but I am sure they would say it doesn't prove the period of rening a car.Desired Settlement: They overcharged $251. So I want to get it back.

Business

Response:

April 17, 2014

Revdex.com of New Jersey (Trenton, NJ)

1262 Whitehorse-Hamilton Square Road Building A, Suite 202

Hamilton, NJ 08690

Complaint ID: [redacted]

To Whom It May Concern:

Business Response

We have contacted the customer to address his concern regarding a refund. For customer service reasons, we have refunded our customer $251. The refund has been processed and the customer has received a new receipt.

Thank You,

Regional Executive Assistant

Enterprise Holdings