EpizonTech

Hello Dear;
I sent you a message about my experience with this epison company but you said you would send me an email. I did not receive your email. I am an elderly person and just wanted you to know about my positive experience when we bought our scooter which my husband loves so much. please let me know if you are receiving my emails.
God bless ya all,
Pat

Our company contact Epizon for a patient in SC who preferred Epizon. We were told they had to have a check before they would ship the scooter. We overnighted a check on 8/12/15. During the week of 8/20 the company closed down until 8/27. We were not made aware they would be closed. We only saw they would reopen on the 27th. Our patient had not received the scooter. We called all day on the 27th and had to leave VM's. As of 8/28 the patient still had not received the scooter. We were finally able to get a live voice on the 28th. He told us they had not received the check. We checked our bank, it had not cleared. We cancelled that check and reissued another. We asked for a contact name and phone number in addition to the physical address to overnight the check. They only give out one phone number and they say it is the fax number also. We will NEVER use this company again!

Our company contact Epizon for a patient in SC who preferred Epizon. We were told they had to have a check before they would ship the scooter. We overnighted a check on 8/12/15. During the week of 8/20 the company closed down until 8/27. We were not made aware they would be closed. We only saw they would reopen on the 27th. Our patient had not received the scooter. We called all day on the 27th and had to leave VM's. As of 8/28 the patient still had not received the scooter. We were finally able to get a live voice on the 28th. He told us they had not received the check. We checked our bank, it had not cleared. We cancelled that check and reissued another. We asked for a contact name and phone number in addition to the physical address to overnight the check. They only give out one phone number and they say it is the fax number also. We will NEVER use this company again!

I purchase a cozy trike for my mother. I had the impression that there would be no assemble required, so I had it shipped direct to her. The assemble instructions were very hard to understand and the pictures not clear. We never did get the front fender to fit on. It seems like the "shock" was not holding the front of the trike off the wheel far enough to get it on. The company email answer to the problem was to "bend the fender supports". As for the speed of the trike, it seems to be full out of nothing. So be sure and have your hand on the brake. They never did answer as to whether there was a way to regulate the speed. The wheel base on the back is a little to narrow to give assurance that it will not tip over.

I purchased a Cozybike LE electric bike from this company in 2013. I'm a disable senior with mobility issues and needed this bike to get around town. I have recently needed a replacement front fork/shock absorber for the bike. I ordered it through their web site's parts catalog along with submitting my checking acct information. (They won't accept credit cards.) That should have been my first clue that something wasn't right about this company. I never received any confirmation of the order, or tracking number (as promised) and after 12 business days my bank has not been submitted a request for the funds. (they said 3-7 business days were required to receive payment from my bank) I've sent them multiple e-mails with no response, and tried repeatedly to contact them by phone. It always goes to a voice mail system. I leave messages and they never return my calls. As I cannot find out who actually manufactures the bike, Epizon is my only outlet for parts as Epizon is nothing more than a marketing company, they don't manufacture any of the products they sell. It seems this is a very unprofessional and unreliable, and to say the least, very shady company to do business with. I would not recommend you do business with this company. It appears I may have to alter my current fork to make it safe, but it will no longer work as a shock absorber which will make the ride very harsh.