Equiant Financial Services

I just checked and the payment is still not made to the account.

Equiant is the Financial Servicer for [redacted]. The contract referenced in this complaint is between [redacted] and [redacted]. A copy of the contract can be obtained through contacting [redacted] at ###-###-####.The terms of the loan...

are outlined in the Truth in Lending disclosure of the contract. This is a standard simple interest installment loan. Daily interest accrues based on the fixed interest rate of 16.9%. The daily interest for simple interest loans is calculated by multiplying the ‘current’ principal balance by the interest rate, then dividing that number by 365 (365 days in the year). According to the contract interest will incur and the borrower is responsible to pay the interest.Respectfully,Equiant Financial Services Inc.[redacted] – Dispute Resolution

Dear Revdex.com,Please accept this correspondence as a response to the complaint filed by Mr. [redacted] dated6/21/17. Equiant Financial Services, Inc. (“Equiant”) is a loan servicing platform used by Karisma/PrestigeTravelers Membership (“Karisma”) with payment processing as one of the...

services offered to our clientKarisma. Equiant did not take over ownership. The loan account is still with the original creditor.After reviewing account records, Equiant never received a formal complaint directly or indirectly fromMr. [redacted] regarding payment processing.On 12/7/16, Mr. [redacted] contacted Equiant’s Call Center for assistance accessing his account via thewebsite. At that time, Mr. [redacted] was advised the auto draft for 12/1/16 was not honored (declined). Mr.Oihus planned to contact his bank regarding the issue and try to fix the error online. However, we foundon 12/8/16 Mr. [redacted] set up an additional auto pay instead of a one-time payment via the websitewhich caused two payments to draft monthly.Per Mr. [redacted] request, payments dated 12/12/16, 1/9/17, 2/8/17, 3/20/17, 4/10/17, 5/8/17, and 6/8/17 willbe refunded within 2-3 business days. We have also cancelled the additional auto payment.The ability to hold auto payments is still available via Equiant’s website. Mr. [redacted] took advantage of thisoption 6/21/17. Should Mr. [redacted] like to resume auto pay, he can activate the pending payment fromthe website or contact Equiant directly. The Call Center can be reached at [redacted], Mondaythrough Friday- 8:00 AM till 5:00 PM MST or via email at [redacted].This should resolve and close the complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They did not provide this level of information to me when I asked them myself previously, it is apparent that their direction comes from Shell Vacations Club directly. I will submit my request to fix my credit report information directly to Shell Vacations Club.
Regards,
[redacted]

Hello,Attached is our response to complaint # [redacted]Thank YouMay 23, 2016Re: Revdex.com Complain ID #[redacted] - [redacted] AC# [redacted]Re: Equiant Financial Services Inc & TLC Resorts Vacation Club Dear Dispute Resolution Consultant, Please accept this correspondence as a...

response to Ms. [redacted] complaint filed May 10th, 2016. Ms. [redacted]’s complaint appears to arise from:Told the membership fee of 824.00 will be returned or credited for the next year if did not use the facility or did not go for a vacation·never used any of the facilitycannot choose booking at your own schedule timeRequest to stop collection notice [redacted] is the original creditor and uses Equiant as the primary loan servicer for Ms. [redacted]’s account. As the third party billing and payment processing agent, Equiant is not a party to, or has any ability to negotiate issues pertaining to contract origination, credit memberships, schedule bookings, stop collection notices from Meridian Financial Services, or settle sales issues. Equiant ceased providing customer service support for TLC Resorts as of January 1st, 2016 and the complaint has been forwarded to them for a response. For further assistance with the membership Ms. Alterado should contact: TLC Resorts Vacation Club[redacted]Respectfully, Equiant Financial Services Inc. Dispute Resolution Department EM: [redacted]FX: [redacted] Suite 150 | Scottsdale, AZ 85250

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank your email.  Should I send the dress all the way back to [redacted] which is surely expensive or do I wait?  I feel JJsHouse has provided incomplete, fraudulent and misleading information about their policies.  They just send me the following email to which I...

responded -I apologize for the lengthy diatribe, but this is very frustrating as a consumer. Thank you again for any and all guidance.[redacted]

Thank your email.  Should I send the dress all the way back to [redacted] which is surely expensive or do I wait?  I feel JJsHouse has provided incomplete, fraudulent and misleading information about their policies.  They just send me the following email to...

which I responded -I apologize for the lengthy diatribe, but this is very frustrating as a consumer. Thank you again for any and all guidance.[redacted]

Please find attached our response to complaint # [redacted]. Thank You

Please accept this response to The [redacted] complaint filed April 27th, 2015. The [redacted]’s is requestingEquiant Financial Services, Inc. cease billing for [redacted] due to the contact being void as of 11/2014.After review of the account(s), Equiant spoke to The [redacted] on several...

occasions confirming there was a cancellation pending. Equiant received a copy of the Confidential Termination and Release Agreement from The [redacted] on 2/22/15 via certified mail. The correspondence was forwarded to [redacted] on 2/25/15 since [redacted] is the entity The [redacted] contractually engaged and purchased from.Equiant ceased billing as of 4/28/15.As of 5/11/15, Equiant received confirmation from [redacted] the account will be cancelled. A cancellation letter will be mailed to The [redacted] within 3 business days.For further assistance with cancellation of the membership The [redacted] should contact: [redacted] Club Loan Purchase ManagerMr. Alex H[redacted] Joseph T[redacted]Respectfully,Equiant Financial Services Inc. Dispute Resolution Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I submitted the complaint to the recommended company based upon the information that was given to me.

Regards,

Re: Revdex.com Complain ID # [redacted]Re: Equiant Financial Services Inc & [redacted] RESORTS - [redacted] RESORTS CLUB A/C [redacted] - [redacted]Dear Dispute Resolution Consultant,Please accept this correspondence as a response to the letter dated March 30th, 2015 informing Equiant FinancialServices Inc....

of a complaint filed by The [redacted]s. The [redacted]’s dispute includes several issues:1-  Point of sale, feels the membership was sold under false pretence2-  [redacted] Card billing3-  Has not received answers to their questions (by mail, phone, or in person)4-  Has not received a statement5-  Request to cancel the membership6-  Refund of all monies paid into the membershipAfter review of The [redacted]’s loan account with [redacted] Vacations Resorts, Equiant contacted the [redacted]s 12/1/14 to assist with change of autopay information.  Equiant also contacted the [redacted]s 2/24/15 to assist with bringing the loan account current and the cancelation of autopay in order to receive future statements. Our 2/24/15 contact included sending a credit card cancelation letter confirming the next payment due date and amount owed. To our knowledge, the letter was not returned from the post office.Equiant received a dispute letter dated 1/6/15 via certified mail. The items disputed are with our client, [redacted] Resorts & [redacted] Resorts Club.  [redacted] Resorts & [redacted] Resorts Club is the entities the [redacted]s contractually engaged and purchased from.   Equiant forwarded the 1/6/15 letter to [redacted] Resorts & [redacted] Resorts Club on1/20/15. To date, Equiant has not received information back from our client.As [redacted] Resorts’ & [redacted] Resorts Club’s third party billing and payment processing agent, Equiant is not a party to, or has any ability to negotiate issues pertaining to contract origination, cancellation of membership, ability to settle sales issues, or refund monies paid towards the membership. Equiant also has no access to information regarding the [redacted] Card.For assistance with their issues the [redacted]s should contact [redacted] Resorts & [redacted] Resorts Club: [redacted] Resorts & [redacted] Resorts ClubMr. [redacted]300 [redacted], [redacted]@GCRVacations.comRespectfully,Equiant Financial Services Inc. Dispute Resolution Department PH: [redacted]0EM: [redacted].comFX: [redacted]

Good afternoon, 

Please find attached our response to complaint [redacted].

Our client has informed us there was no agreement stating this would not reflect on their credit bureau report.

We contacted [redacted] in the afternoon...

of February 6th to advise them of our client's response. We informed them if they had documentation supporting their complaint to please provide that information for further consideration. The consumer did not advise either way if they had/or were willing to provide that documentation.  

[redacted] acknowledged the dispute between them and [redacted] was not resolved. That she believed becuase [redacted] refunded their payment the account was resolved.  We explained to her that [redacted] could not terminate a contract with another company and her contract with [redacted] stands as is.  

Finally we offered her the contact information to reach [redacted] directly, regarding any further dispute.

Equiant is the Financial Servicer for [redacted]. The contract referenced in this complaint is between [redacted] and [redacted]. A copy of the contract can be obtained through contacting [redacted] at ###-###-####.The terms of...

the loan are outlined in the Truth in Lending disclosure of the contract. This is a standard simple interest installment loan. Daily interest accrues based on the fixed interest rate of 16.9%. The daily interest for simple interest loans is calculated by multiplying the ‘current’ principal balance by the interest rate, then dividing that number by 365 (365 days in the year). According to the contract interest will incur and the borrower is responsible to pay the interest.Respectfully,Equiant Financial Services Inc.[redacted] – Dispute Resolution

Good afternoon,

We received a credit report dispute directly from the Credit Reporting Agencies directly through the eOscar database. The dispute received triggered a review of the account [redacted] mentioned in this complaint.  Based on the review Equaint found there was an error in our credit reporting and took action to make corrections with the credit reporting agenices (we only report to Experian & Transunion).

Equiant reported the account was paid and settled to a zero balance as of May 2013. Please find attached a copy of our correction letter summarizing our report to the Credit Reporting Agencies.

We sincerely apologize for this error. We believe our response to the eOscar dispute fully satisfies this complaint as we reported exactly what was requested under the 'Desired Settlement' section.

Best regards,

Good afternoon,Please find attached our response to this complaint.Best regards,[redacted]Dispute Resolution[redacted]

See attached document

Please find attached our response to complaint #11026589.     Thank You

[redacted] 

[redacted] 

[redacted] Re: Revdex.com Complain ID 10422123 Re: Equiant Financial Services Inc & [redacted] Equiant is in receipt of your complaint regarding reimbursement of $50.87 to...

your [redacted] account. However, your dispute is with [redacted]. Equiant Financial only provides billing and processing support. Your complaint has been forwarded to the current servicing company Wyndham for a response. Please contact them at [redacted] for further assistance. Respectfully, Equiant Financial Services Inc. [redacted] 

[redacted] 

This business is a rip off. They are annoying harrassing and a threatening company. Never able to get disputes resolved. Charges should be reviewed as unethical and illegal. Asked mx. Times for supervisor call. NEVER COMPLY. CONSUMER BEWARE.. RIP OFF....GET OUT NOW....