Equitable Acceptance Corporation

I am rejecting this response because:
They hold my loan and work with student loan solutions so they are apart of this just as muchMy loan was already consildatedI am not paying another payment for a loan that I wasnt aware of and promised to me was that the interest would be frozenThis is a huge scam to do paperwork for what?

We purchased a contract from Student Advisors Temecula (dealer) on October 19, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy on behalf of the customer. The dealer had started this process in July, which was when the bureau was accessed on behalf of the customer. That transaction was not completed, and was re-submitted on October 18, and a new inquiry was done to the customer's bureau. The dealer informed us on October 27, to cancel the account, which was done on October 30, 2017. However, the inquiry cannot be removed since the dealer had authorization from the customer to work on the loan applicationThe customer has no further obligation to Equitable Acceptance

We purchased a contract from *** *** (dealer) on October 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The contact the customer had to begin this process was with the dealer, not Equitable Acceptance. If the customer has an issue with the student loans, he must contact the dealer. The account is being reported as a charge account on the bureau because this is a "Revolving Credit Plan" and the credit bureau does not allow us to report any other way, but it is not a credit card. We look forward to having the customer fulfilling his obligation to us to avoid any negative reporting

We purchased a contract from *** *** (dealer) on November 3, for the customer to finance the documentation preparation fee charged to work with the Department of Education to refinance or consolidate student debt. The customer and dealer entered into a written agreement, which
Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student debt relief bureaucracy. We have a recorded verification completed with the customer prior to funding. The documents were signed on November 2, and the customer had until November 6, to cancel the transactionSince the customer did not complete the cancellation with the dealer prior to November 6, this loan will not be cancelled. We look forward to having the customer fulfilling her obligation to us to avoid any negative reporting to the credit bureau

We purchased a contract from *** *** *** *** (dealer) on March 22, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The offer by the dealer was to find the best program for the customer's situation on behalf of the customer, which is not a free service. We also have a recorded verification call done which explained the role of Equitable Acceptance in this transaction. If the customer is having issues with the dealer regarding their student loans, they need to talk to the dealer. Since the customer stopped making payments to us after making the first two payments, we have charged this account off and the customer no longer has any obligation to Equitable Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because: The company required me to sign an agreement before they actually did any work negotiating a change. Once I signed the contract they contacted my servicer. My servicer informed them that my loan could not be changed. I asked Equitable Acceptance why I signed a contract for work that needed to be done when my loan was never modified by them. I was told I needed to continue to make changes and they automatically take it from my account. I get a text message when it is completed. I can certainly block them as a vendor if they prefer

We purchased a contract from *** Corp aka *** *** *** ("dealer") on January 11, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available to them from the DOE to choose from which works best for the customer. The loan with EAC was paid in full and the customer has no further obligation to us. The phone numbers for the dealer are ###-###-####, which is their customer service number, or ###-###-####. If the customer is due a refund, the dealer would be the one to contact

We purchased a contract from Student Advisors *** (dealer) on August 23, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy on the customer's behalf. This is a yearly program that needs to be re-certified each year to see what program works best for the customer. The customer has been paying on her account to us since inception, and we look forward to having her fulfilling her obligation to us. The customer needs to contact the dealer and work with them to better understand the program they found to be the best for her financial situation

We purchased a contract from *** *** *** (dealer) on August 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. Any contract before we purchased the contract was done with the dealer. We also have a recorded verification call which explained the transaction and Equitable's role in it. As part of what the dealer did for the customer, was to put the customer into the best program for the customer's income situation. They also offered to re-certify the program for the customer which needs to be completed to stay in the program. This re-certification is done annually and per the terms of the purchase agreement, the dealer is offering to do three re-certifications. The customer needs to speak to the dealer to have them work through the re-certification at ###-###-#### or ###-###-####. We look forward to having the customer fulfilling her obligation to us

We purchased a contract from *** *** *** (dealer) on August 10, for the fee the dealer charges to work with the Department of Education (DOE) to consolidate the customer's student loans. The account was verified with the customer prior to funding. The first payment on
the account is due November 15, 2016. This account was reported to the credit bureau as an open account in September. The documents we received to process the account were signed by the customer on August 1, 2016. We have attached copies of the signed documents. We do not cancel accounts, unless directed to do so by the dealer. The customer needs to contact the dealer and make sure they have completed the work they were doing for her. We look forwared to having he customer fulfill her obligatin to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe purpose of this complaint was to have Equitable Acceptance honor what they told me that I could cancel anytime with them with no cancellation feeAs long as Equitable Acceptance cancelled my account with no cancellation fee and no longer contacts me then I am satisfied with the results of this issueThank you

We purchased a contract from ** *** (dealer) on December 16, for he customer to finance the fee the dealer charges to work with the Department of Education (DOE) to consolidate/refinance student loansThe consumer and dealer entered into a written agreement, in which Equitable
Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate teh student loan debt relief bureaurcracy. The consumer had three days to cancel the agreement, but did not. We will not be cancelling this account. If there is an issue with the student loan consolidation, teh customer needs to contact the dealer to resolve. We look forward to having the customer fulfill their obligation to us so we do not have to report this as a negative account on their credit bureau. This customer was not solicited by EAC in any way to work with the DOE to consolidate student loans. We have electronically signed documents which the customer signed to enter into the agreement to finance the fee, and we have a recorded verification call which the customer agreed to these terms

I am rejecting this response because:
As stated in my original complaint I was lied to by the rep from Performance SLC and told they were running a soft inquiry on my credit report which I was fine withWhen the rep I was talking to mentioned a credit report I was very clear that I didn't want a hard inquiry ran and I was ensured that only a soft inquiry would be runI said I was fine with a soft inquiry but not a hard inquirySo again I request that the hard inquiry be removed because I never agreed to it

We purchased a contract from Assurance Solutions Services, fka Processing Concepts, LLC (dealer) on December 9, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loans. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer offered a service of helping to navigate the student loan relief bureaucracy. The customer has been paying on this account since the first payment was due February 15, 2016. While the customer could have completed this process on their own, they hired the dealer to do the work for them. If there is an issue with the student loans themselves, the customer needs to contact the dealer who can help walk them through it. We do not have any involvement with the student loans, only the financing of the fee the dealer charged. We look forward to having the customer complete her legal obligation to us so we do not have to report negatively on her credit bureau. We will not be cancelling this account as the customer is requesting

I am rejecting this response because:None of the money that I have paid them has gone to my student loansI still owe the same amountSo therefore, I will not be paying this company anymore money and will be paying the people that my loan is throughI am very upset about this and fill like they have cheated me out of this moneySo they just need to cancel any future payments from me

I am rejecting this response because:
I never got a loan from them also I have have proff that my loans are still with fed loan servings with a $payments due and will remain that wayI never received any money from them at all they lied about the whole contract

We purchased a contact from *** *** (dealer) on May 24, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to work with the student loan bureaucracy on behalf of the customer. The monthly payment of $on this loan is to pay for the fee that the dealer charges. We have a recorded audio verification call done with the customer which has the customer acknowledging this transaction and that Equitable Acceptance was not part of the student loan process. If the customer has an issue with the student loans, they must contact the dealer. We look forward to having the customer fulfilling their obligation to us

I am rejecting this response because: I do not feel that this contract is valid since it was set up with a different company and they have also done nothing but given me the run aroundThe person I emailed (Jamie L***)I was told by the person I had spoke with on the phon that the process would take to business daysThere is no way to cancel when the contract states I needed to return the product I purchased from them in business daysI have also contacted the Student loan company that did this and filed a complaint as well and also with the FTCThis is fraud and I would like the balance owed on my account written offI do not feel either of these companies were truthful at all to me when I was called

I am rejecting this response because:
I've read all the documents that they had sent me and it made them sound like they a student loan forgiveness program and that they were will help me get out of my school debt but it seems that they just added on to itNow based on this response it seems like they're calling me an it and assuming that I didn't read the fine in which I always do when I sign a new agreement regarding any businessI really don't appreciate them coming back with this high and mighty tone attitude, is this how they treat all their customers that they deal with? if so they need to be stopped or put in their placeThey really need to check and analyze the problems with their staffing and managerial positions and customer service