Equity Residential

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title:[redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
Regional Manager is in direct contact with the resident to verify details.
Initial Consumer Rebuttal /* (3000, 12,...

2015/08/26) */
The business has not resolved my complaint. Please contact me immediately. XXX-XXX-XXXX
Final Consumer Response /* (4200, 21, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, but by signing the form we will be releasing equity residential of liability. We are not getting the full credit we deserve.
Final Business Response /* (4000, 23, 2015/10/01) */
Contact Name and Title:[redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
Our manager [redacted] B. has explained to [redacted] that she is not eligible for our Service Guarantee and; therefore, she will not receive a 10 day rent credit. A 2 day credit was offered as an act of customer service. In reference to the Acknowledgement and Release form, it is our standard form that we require the applicable residents to sign prior to a credit being applied to their account. No further offer will be made to her and her roommate regarding this matter. Should the residents wish to accept the concession for the 2 day rent credit then both residents will need sign the Acknowledgment and Release form and return it to our leasing office by October 5, 2015.

Complaint: [redacted]
I am rejecting this response because: I am compliant and willing to pay this debt as long as the credit collection is removed from my credit report. I am trying to buy a home and this business is making it very hard on me, especially when I had to move out because of their doings. I don't think you guys realize that I had to pay all of the moving costs myself because you allowed a criminal to move in. I agree to pay if the collection is removed immediately.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/02/20) */
Contact Name and Title: [redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
Equity Residential no longer manages this property ([redacted]
We sold it in October 2014.

Contact Name and Title: Matt-Digital Reputation
Contact Phone: [redacted]
Contact Email: [redacted]@eqr.com
Our team has been working to resolve this issue. Management has agreed to let the resident out of her lease. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/02/04) */
Contact Name and Title: [redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
We are happy to report that as of today, the majority of Ms. [redacted]'s service requests have been completed. The two outstanding...

issues tied to duct cleaning and a water stain will be addressed on Monday, February 9, 2015. Additionally, a credit in the amount $1,177.67 has been applied to her account. As such, we consider this matter resolved. Thank you.

Resident's late fee was reserved as a customer service gesture.

Mr. [redacted] reported damage to his BBQ grill from plow damage.  Plowing began on Friday 1/22/16 and resumed through Tuesday 1/26/16 due to a large snowstorm. 
34); font-size: 9.5pt; font-family: Arial, sans-serif; background: white;">We sent an email out to all residents on 1/21/16 informing them that plowing will be taking place.  Mr. [redacted] contacted our office on 1/27/2016 reporting damage to his grill but never reported damage to his car.  The plowing company agreed to send Mr. [redacted] a check for the grill which he is aware of.  Mr. [redacted] had not initially reported damage to his vehicle. As such, we are reaching out to the plow company at this time to discuss possible reimbursement. We are, however, still waiting for Mr. [redacted] to provide pictures of the damage to the vehicle and the receipt or estimate of damages.

I totally agree with all the complaints listed here. They are so nice when they want to get you to rent. Once you sign the lease the customer service stops. There is no such thing as rent credit if they don't fix your work order in 48 hours. Always excuses, they take no responsibility. They take your security deposit and have no intention of returning it. They never answer the phone. You leave a message and they don't return the call or respond to your complaint. There is no security. Robberies, drugs, kids on scooters down the halls, basketball in the garage areas. Insects never taken care of in your unit. It is an ant hill. Feces on stairways and halls and roaches and bugs in the outside hallways(I have photos).. This place is a sham and buyer beware. Go somewhere else! Read all the yelp reviews too. If there is noise above you they take no responsibility and tell you there is nothing they can do. If you want out of your lease they charge you 60 days rent. DO NOT RENT WITH EQUITY!!!! Even called their headquarters and they don't return calls. WARNING!!!!! When I moved out they didn't even inspect the property. Just charge you random amounts to keep your deposit. If you rent a facility on the grounds, they don't give you access when it is time for your event. Leaving all your guests standing around and a waste of food. They have turned off water without notifying residents. I could go on forever. Also no security cameras and no security. My car was vandalized while parked right in front of the club house. People have been robbed and there was a suicide off the third floor. No regard for speed limit on street.Cars go racing by. No parking. Key fobs randomly turned off. They have sprinkler leaks all over the property and then charge you more for your water bill when the complex has water issues. Also they raise your rent every year. They claim they want to foster a community but how can you if people only stay for a year. People are afraid to talk to you because they know everyone moves after the rent is raised so much.

(The consumer indicated he/she ACCEPTED the response from the business.)
Upper level management was much more receptive to my issues and was able to get this resolved quickly.

The [redacted] Apartments[redacted] [redacted] Aririigitan, VA [redacted]Equity ResidentialEquity Apartments.comThank you for your further inquiry.The amenity fee is charged to every resident in connection with the use of cur amenities. This includes each new person being added to the lease, including your mother. The $200 tease administration fee is charged in order to recoup the costs associated with making charges to the lease and the process involved to administer those changas. This is specific for adding and removing residents from the lease and would not have been charged when the laase originated.Thank you.Equity Residential

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: Matt-Digital Reputation
Contact Phone: [redacted]
Contact Email: [redacted]
Resident has been contacted and this issue has been addressed.

This resident did contact the community team and we reviewed all the details. 
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Even though the Resident Portal is busy at the end of the month, it does record every attempt. 
This resident logged on 06/10/2016 and then not again till 07/04/2016.

[redacted] resided at [redacted] Apartments from 10/11/2013 to 7/21/2014.  Her lease agreement had an expiration date of 10/10/2014.  As...

a courtesy, Ms. [redacted] was released from her contractual obligations with respect to the rental of her apartment prior to the stated termination date of her lease, (except for obligations related to the condition of her apartment and the return of any deposits, which obligations shall remain in full force and effect) on 07/14/2014.  At no time, was Ms. [redacted] released from her final  move out charges, which included, but was not limited to,  cleaning and damage costs, final utility billing charges, sales taxes, etc.   No further adjustments will be made to her account; therefore, pursuant to her statement, she owes $155.25. She is required to pay the balance as indicated on her most recent statement from Fair Collections and Outsourcing.

Initial Business Response /* (1000, 5, 2014/09/03) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
We have waived the $150 Elevator Reservation Fee. It was not charged in error, but we are willing to credit this fee back as a customer service...

gesture.

Initial Business Response /* (1000, 5, 2014/10/07) */
Resident [redacted] his former roommate did not sign the acknowledgment release form to be take off the lease. We are working with [redacted] that is out of state to sign off the lease with [redacted] at this time we have...

reversed all charges of forced placed insurance from resident statement. Last is to have [redacted] sign the release to and have [redacted] sign new lease with Fox Ridge Apartments.
Thank you,

Hi [redacted],
Thank you for your feedback. The lease states that "You may also have the opportunity, upon providing an account number to us, to select to have your refund, if any, directly deposited into the bank account of the selected co-resident." This option is not currently available at this time. Therefore, as further stated in the lease, and pursuant to the notice to vacate form that you signed, "we will issue a check, made payable to all residents, and will send the check to the forwarding address provided." Equity has provided your security deposit to you per the terms of your lease, the notice to vacate form and state law. 
If you would like the check to be made payable to only one resident, we will need the Security Deposit Release Form filled out and notarized. This form will need to be returned to us along with the refund check that was issued. Accounting can then re-issue the check to the resident designated on the release form. 
Thanks,
[redacted]

My dear sister resides in an Equity property. As her Guardian, I have come to realize Equity Residential is a corporation incapable of concerning themselves with the conditions of individual apartment homes, regardless of the severity of the problems that might arise. In my own sister's building, I have learned there are multiple units experiencing very similar problems, and yet Equity Residential continues to defend their inaction. Equity's Management appears motivated to maintain a complex's exterior in hopes of attracting potential tenants. The Corporation shows utter disregard for the tenants already committed to paying monthly rent for substandard living conditions. I am personally pursuing alternative housing options for my sister. Recently, I realized there are Internet reviews from individuals likening Equity's apartment buildings to those of slumlords; I would second those sentiments.

An ACH credit request was completed on July 22nd so this applicant should have already received a refund back to the card that was originally...

charged.

This Business is a ripoff
I was living there for 6 years payed in full.
every year when I renewal the lees they never clean my place (carpet) I asked and they say NO.
in the time the I was living there they come to fix the wall with different color of paint and they say don't worry about it.
when I moved out the send me a bill of painting the wall cleaning the carpet and moving things out from the place (there was nothing there I moved all out)
they have the power of going and report you to the credit if you don't pay them.
they abuse the power they have to steal money from you.
don't go and live there they charge to much and give you nothing for your money.
2 off my cars were broken in and they didn't care
please don't give the Business and I hope the will lose there Business
THEY LIE ALL THE TIME