Equity Residential

It has now been consecutive monthsIt is time to turn my autopay back on in the portalThis has been a terrible inconvenience

I am concerned about a hard inquiry to my credit report as part of my rental application Although I appreciate the phone call from *** advising that all applicants are subject to a hard inquiry and that it will be removed in months, I am concerned that this is not an accurate answer I applied twice within a few months (and was approved both times) I was unable to move in after my first application was approved due to pending RIF at the company I was consulting for I thought it was smart to wait until my employment stabilized, which I did I reapplied and was again approved but when I received my weekly credit monitoring I noticed a hard inquiry from Equity I have never (and I have been renting since undergrad) had a landlord conduct a hard inquiry; I have excellent credit, meet the income requirements, have never paid any bill late, have a clean rental history and had an offer letter from my new employer I provided contact info for all former/current landlords and empl

We had a previous issue with this company thought to be resolved however they are now going back on their word from what was told to us
Initial complaint is #*** thought we sorted things out by a transferring apartments and waive amenities fee by CM - Marco ***A fee that Marco agreed to waive was because of the "confusion" we had with denial of our transfer to purposely keep us in a bedroom so we could pay more rent, instead of decreasing to a bedroomIn the closed office conversation to sort out our issues we had with Marco, he stated that he would transfer us into a bedroom like we initially requested and also stated when you renew your lease on your same apartment an amenities fee is not charged but when you transfer there is one charged, however, stated he would "go ahead and take care of the fee for us" for our troubles and so we can start a clean slateMarco transferred to another property shortly after and of course nothing he promised was done
Our n

The Equity Residential management team has been grossly negligent of their responsibility to maintain the property during my time as a resident in the *** Apartment CommunityThe issues started on moday when our apartment had missing cabinet doors and handles, and had not been adequately cleaned prior to our moving inThe issues have continued throughout the yearThe primary concern is that the fire alarms are faulty and go off every time it rainsThe alarms will sound for hours at a time, and at all times of the day, thus making the residence uninhabitableThe management team has sent out mass emails informing residents to stay indoors and ignore the alarms, which is a direct safety risk to all individuals who live within the communityGenerally speaking, the maintenance team does not respond to maintenance requests, or will close out the requests without entering the apartment to resolve the issueThis has been consistent when dealing with the faulty alarm systemR

Applied for an apartment at The *** ** *** *** located in New Jersey which is managed by Equity ResidentialAfter submitting application form & fee, I received a sheet (attached) noting that in addition to the rent, the apartment charges a $"alarm fee" and I would have to activate service with a company called "G*** Securities", which I found out to be unlicensed in violation of NJ regulations (see details below)Leasing agent confirmed that the alarm fee is required and charged to all tenants
Since the website of the alarm company no longer exist (parked *** service), I digged a little deeper and found that the company is neither listed in the NJ Business Records Service database nor the NJ license verification website (***.mylicense.com)I have also called the Consumer Affairs hotline and spoke with *** who confirmed that she could not locate any license record for "G*** Securities" as required by NJ regulations to operate an alarm mon

Since July I have asked for the accounting and management team to provide an accurate accounting of charges To date they have handed off my request to several people but have still not answered my questions and or provided supporting documentation They are also charging me fees on the amounts in dispute and posting collection notices on my door with PII information displayed which is a violation of the Fair Debt and Collection Practices Act
I can't seem to get the management team to address the issue and I keep receiving threatening notices for $in dispute I pay $4,per month and have paid all my rent to date They have been charging me for fees on apartments I do not live in I need help to get this company to correct my bill and stop threatening my with eviction for unpaid balances

My experience with Equity Residential was the absolute worst experience of my life, with any company - ever
For several very minor cleaning issues we were charged $460, and only my husband's signature was required on the form accepting the chargesI find that sexist and backward, but once that form was signed Equity was a stone wallThey were so aggressive and rude when I contacted them that I was left stunned
I wasn't allowed back in to rectify the minor issuesThey refused to allow me to hire a cleaning company from their approved list, despite the fact that I was quoted $less than what they charged usThey were flippant and smug when I asked for a grievance process to debate the exorbitant charges
I would never in my life, ever do business with Equity againWe've never been charged by any military housing before EquityWe never had a single complaint against usWe're good people, who were treated deplorably

Thank you for your follow-upWe would like to confirm that the credits have been posted and a formal apology has been issuedWe still dispute that any PII was displayedHowever, if you would like to provide copies of the photos that you took, we would be happy to look into this further and take the appropriate action.
In regards to the security deposit, the lease agreement includes a deposit of $199, which you acknowledged when you signed your leaseHaving said that, we would be willing to refund this deposit to you, so long as you sign a new lease acknowledging the change.
Please contact the management office to finalize the deposit disputeWe trust that this matter has been addressed appropriatelyThank you

The community amenities are terribleweeks after saying the hot tub was fixed, it was luke warm like bath tub water againThe trail it claims to be close to is across highway with no crosswalk, there are constant traffic accidents due to people attempting to cross the busy highway

The company opened lines of credit without my consent or my knowledge when they shouldn't haveThe company does rental for tenants for apartmentsThis has had disastrous effects on my credit and they have been ignoring my calls and requests to talk to someoneThis has destroyed my chances at finding potential homes for my family and interest rates when looking for vehicles

I lived at Cleveland House in Northwest Washington, DC for seven years, and while a large old building it had a terrific staff who had been with the building for years When I moved in it was run by a different company, but once purchased by Equity, the management of the building deteriorated rapidly Maintenance was slipshod, air conditioning of the common areas including the laundry room turned off resulting in putrid air and mold, rampant pests - including mice and insects, and an attitude towards the tenants that was dismissive and unethical It was no longer a place I felt safe for my family, and I moved out The new manager, Rebecca ***, discussed terms with me, and then refused to honor them I stopped by repeatedly to get the bill, only to find out it had been sent to an incomplete and incorrect address - despite the fact that they had the correct forwarding address, my email contacts and phone numbers If I had not stopped by to find out what was happening, I would not have known that she had slapped charges on for late fees - even though I had received no bill or no return phone calls to my inquiries When I finally got a copy of the bill, she refused to acknowledge responsibility for the address and only reluctantly produced the bill which she then said she could not accept payment for since it had been sent to a collection agency I have since paid that bill but the coercive tactics and outright falsehoods in my interaction with the management of Cleveland House left me shocked and speechless I had previous managers who were dedicated to ensuring tenants were taken care of, but this unprofessional and deceitful manner of doing business prompted me to write this review Beware - this goes beyond simply the lack of attention paid by a large corporation These are coercive and unethical business practice that should be investigated

After receiving numerous harassing calls from an automated system all day instructing to call my old place of residence, I called only to be told to go online*** and *** refused to answer my questions regarding my charges for water, sewer, and trash which are included normally in the rent paymentThese charges appear high for a prorated day period
We were also charged for reported previous damage to paint and worn-out carpetI submitted my inspection report to agent *** on 2/11/by *** to create a receipt*** and *** are not the most ethical individuals in business so I needed to cover myselfI was however, forced to sign a blank document under duress and before viewing the actual apartmentI expressed concern, but was not given an option*** *** used the blank form in lieu of the real report to predicate charges for paint and carpetThe paint was already damaged and listed in the inspection report and the photos are of cleanable scuff marks from m

We value Ms*** choosing to live with us, and we take seriously her concerns regarding wear and tear chargesThe community
does follow a move in and move out inspection processPart of that process includes the resident completing a move in inspection form to note condition, a pre-move out walk performed by the property, and a final walk after the apartment has vacated.
When finalizing Ms*** account, all three pieces were reviewedThe move in checklist did not note any concerns with the floor, shades, or cleanlinessThe pre-walk was completed by a member of the leasing staff, as maintenance was not available at the requested time We do make every attempt to accurately as charges during the pre-walk, but it can be challenging for the leasing team to determine the amount of time to paint, clean, and maintenance the apartmentDuring the final move out walk, performed by the maintenance team, it was determined that it would take additional time to paint and clean the apartmentCharges were made based on the hourly rate and materials costs.
Ms*** did reach out to the office to dispute the charges, and an agreement was made to remove a charge for resurfacing the tubWe are striving for a satisfactory resolution, and have re-opened the account*** *** is revising Ms*** account to reflect a zero balanceShe will receive a revised statement via mail

I had trouble accessing Equity Apartment's payment portal over the 4th of July weekendI tried multiple times to access the portal and submit payment but each time was unable to do soI received all sorts of technical error messages on my phone and my laptopSince I was unable to submit payment, I received a $late feeI sent my screenshots of these errors to Equity staff and was told that there was nothing they could do because the payment was lateClearly, the payment was late because of technical issues on their end that were completely outside of my realm of controlI just don't understand why this company is so greedy as to steal $from me when there was a readily apparent technical problem on THEIR portal that prevented me from paying! Their staff told me that I should have "signed up for auto pay to avoid these problems." I don't feel it's right to demand that I allow you to automatically withdraw money from my account in order to not be charged late fees when your t

I moved out of ** *** Apartments in OctoberMy disability caused me to have to switch jobs and living situationsWhen I went to the office to see what could be done about my lease, they had a form that my doctor signed to verify my health conditionNext we signed an Intent to Vacate Form stating that I owed $plus utilities upon move outI paid the $(acct # ***) the day I moved outI was told to check back in a month for utilitiesWhen I checked back there were additional fees of several thousand dollars
Equity residential has also reported this incorrect balance to the credit bureau twice

My rental payments are automatically drawn out from my Bank of America checking account at the beginning of every monthI have NEVER missed a payment during the years of occupancy at this property
Earlier this month, I was a victim of check fraud; so the bank froze my checking account and had me create a new checking account as an added security measure As a result, I the rental payment for April could not be processed on time, and I was assessed a late fee on May 6, for the amount of $dollars Once the new account was established, I paid the full rental amount, plus utilities and the late fee ($2,721.71) on May 7,
When I explained to the situation to the Equity Leasing office, they said I could not have this late fee waived/refunded because I already paid this amount on May 7, This explanation makes no sense to me, given I also informed them that I have a police case number and have a confirmation letter from Bank of America that I am a “vict

I live in *** *** *** *** ** *** and I have a dryer that has caught fire, destroys clothes, it rips apart everything, even smokesIt has become so bad it makes loud noises and it won't dry or work to its maximum without damageI have had over $in damaged clothes, etcfrom this dryerWhenever I submit a repair order the complex either hits COMPLETE or completely ignores itI have even went as far to e-mail the general manager (who ignores me) and the service director Miseal who will forward my e-mailI have asked several times for the entire unit to be replaced as the repairs don't workThey go unanswered and now, the dryer; catching fire, has destroyed a family quilt

I am writing to dispute the following item that one of your portfolio properties, “*** ***” and/or your partner debt collection agency, ***, provided to ***, ***, and ***I kindly request that it be removed (deleted) from my creditPlease send correspondence to my address confirming that the erroneous item has been removed from my credit history
I was a resident of *** Villas, an Equity Residential Property, with a move out date of 9/8/This was days additional to the original 1-year lease term, for which I visited the office and spoke to XXXXX , who agreed that I could stay an additional days at the pro-rated original rent
After moving out, I was sent a bill where it showed I owed *** Villas payment, however I had some questions on the charges to which the community managerShe said that she would try to find an explanation from their Accounting department but in the meanwhile she verified my credit would not be affected, even though

I lived at a property formerly owned by equity residential at the time, I had paid a pet deposit of $and only had the pet for a week before rehoming itI let the property know and they said they would refund me the money at the end of my leaseWhen the lease was up I never got the deposit back and instead they charged me $for the carpetThe carpet was not that damaged but that's what a deposit is for(which I never got back either)I have tried getting in contact with this company to settle this issue and all I have gotten was every number but one leading to an automated voice messageThe one number with a person answering was extremely rude and unprofessionalIts extremely unprofessional to not have a direct contact number!

I became a tenant at *** Apartment homes in 2/ In September my family dynamic changed and I requested to transfer to a larger unit At the time I was advised that I could transfer and my initial deposit of $would be transferred and I would pay the additional $deposit difference with my first months rent We came up for a lease renewal in 9/ During this time my husband finished graduate school and was continuing on post graduate school I was working full time with and in come times the rental amount One month after renewing our lease my position was cut and I was laid of from my job We used my unemployment benefits, our savings and my husbands income to keep up with our lease payments for the past months Once we realized I was not going to be able to secure a new job before my unemployment ended my husband reached out to our property manager to request a transfer to a smaller unit within the same communityWe explained our situation and was advised