Equity Residential

I was a former tenant in [redacted] Apartments in Cambridge, MAAbout months before I moved out, someone did a pre-move-out inspection of my apartment and did not mentioned that there was any work needed to be done On the day I moved out, [redacted] , the leasing consultant who always worked with me about any leasing related questions did the final walk through and said we did a very good job at cleaning and there was nothing should be chargedBut she also mentioned that the maintenance team makes the final decision on work that needs to be done weeks later, I have been charged for $for cleaning and damage repairThen I contacted [redacted] and tried to find out what was going onShe email me a Move Out Inspection Report? According to the photos on the report, I believe everything to be nothing but wear and tearI emailed [redacted] back and wanted her or the maintenance team to point out where is the damageAfter lots of email, [redacted] said they are able to remove th

The company opened 02 lines of credit without my consent or my knowledge when they shouldn't have. The company does rental for tenants for apartments. This has had disastrous effects on my credit and they have been ignoring my calls and requests to talk to someone. This has destroyed my chances at finding potential homes for my family and interest rates when looking for vehicles.

An ACH credit request was completed on July 22nd so this applicant should have already received a refund back to the card that was originally charged

My name is [redacted] , I stay at ***, [redacted] Munstead Dr, Alexandria, VA The front office restricted my access to pay online through their portalI had a few returned payments because someone had hacked into my account and claimed fraudI since had it fixed and told the front office this, and they refuse to give me the access backThis led to the second issueBecause of this, I had to do Online bill payI had to submit it twice because Equity's system wasn't updating showing it was paid (see attachment for proof)Now it is the 6th and I was charged a 15% late fee just because their system didn't updateIn addition, I had to spend $that I can't get backBecause of me losing online access through the portal to pay I have been so inconveniencedI literally have no time to get a money order and now I am at risk for being evicted

I lived at the [redacted] place apartments for 3 months. I give a 4 star rating. The manager and leasing agent and I were able to resolve my issues. My A/C went out in the middle of a heat wave but we were able to come to a fair resolution. It took a little longer than expected but the outcome was positive.

The Equity Residential management team has been grossly negligent of their responsibility to maintain the property during my time as a resident in the [redacted] Apartment Community. The issues started on move-in day when our apartment had missing cabinet doors and handles, and had not been adequately cleaned prior to our moving in. The issues have continued throughout the year. The primary concern is that the fire alarms are faulty and go off every time it rains. The alarms will sound for hours at a time, and at all times of the day, thus making the residence uninhabitable. The management team has sent out mass emails informing residents to stay indoors and ignore the alarms, which is a direct safety risk to all individuals who live within the community. Generally speaking, the maintenance team does not respond to maintenance requests, or will close out the requests without entering the apartment to resolve the issue. This has been consistent when dealing with the faulty alarm system. R

Our experience living in the equity residential [redacted] has been horrible. They are understaffed and the staff they do have is not qualified to run an apartment complex. We have had numerous issues during our time there. 1) Our floor was damaged the day we moved in. It took 10 months to get replaced. 2) No one enforces the clean up after your pet rule. We constantly find dog feces in the dirt in front of our balcony. 3) The grounds around the complex constantly have trash and other debris around. 4) The management staff is slow to respond. We have escalated issues to the Area Manager and have never received a call back. 5) The maintenance staff is incompetent. 6) The upstairs neighbors walk with lead feet and have no consideration for us below them and the management staff has done nothing to help. 7) We received a hate note on our balcony and had to file a police report. Again the management staff did nothing. 8) The neighboring kids are so loud, that we can hear them with all windows and doors shut. Again, the management staff has done nothing. 9) The neighbor kids like to play in the parking lot. This has gotten better after we confronted the parents. Again, the management staff has done nothing. I would never recommend living here to anyone.

Extremely bad accounting practices and a complete lack of response by the companyTerminated a lease early and had to move out due to relocation and job changeFirst the office staff couldn't clearly answer questions and had no written information on terminating a lease procedure, had to have multiple conversations with office staff to get informationAccounting is extremely delayed or inaccurate On Nov 27, I received a "past due" notice for a charge on Nov 30, On occasions accounting did not reflect current charges, of course we pay even though they can't keep track of who owes them moneyI have asked multiple times to speak to supervisors and corporate with no success

My rental payments are automatically drawn out from my Bank of America checking account at the beginning of every monthI have NEVER missed a payment during the years of occupancy at this property
Earlier this month, I was a victim of check fraud; so the bank froze my checking account and had me create a new checking account as an added security measure As a result, I the rental payment for April could not be processed on time, and I was assessed a late fee on May 6, for the amount of $dollars Once the new account was established, I paid the full rental amount, plus utilities and the late fee ($2,721.71) on May 7,
When I explained to the situation to the Equity Leasing office, they said I could not have this late fee waived/refunded because I already paid this amount on May 7, This explanation makes no sense to me, given I also informed them that I have a police case number and have a confirmation letter from Bank of America that I am a “vict

Be very aware of equity apartments They use their status a bigger business to bully you around I signed a lease with them, and had decided to move out They said they had someone renting the apartment, and that I will not have to pay rent afterwards But I get a bill a month later because they claimed the person didn't rent Since I am still paying full rent, I asked for the key back so I can continue to use the property But they refused So in summary, they refuse to let me gain access to a property that I am paying for Extremely bad experience I suggest that you think twice about using them

We lived at the Regency Palms they own in Huntington Beach, CA for yrsMaintenance at the end of our stay didn't even fix the things they were suppose toWe had a toilet leak into our downstairs bathroomWhich they left a hole in the downstairs bathroom ceiling for months and kept claiming it would get fixedWaited for us to move to fix the bathroom floor upstairs tooWhich the whole time we had a toilet leaning and we had questioned it when we moved in there but was told it was fineWhen we were ready to move out, we did all we were suppose to upon moving out with giving our notice days in advance, cleaning and having everything moved outHad signed the papers and set up the date/time for the preliminary walkthrough before we moved outWas never doneWhich I realize was not done on purpose so they can make up damages to charge you forCome to find out they are trying to over charge for cleaning the placeCharge us for painting and glazing kitchen counter topsI have been disputing thingsCounter tops were just as we got themThey know their layers of paint on the wall with whatever cheap stuff they use peelsTried to then lie and claim there was a hole in the wall and damage from a wall mountSorry but no holes and the place where the wall mount had been was filled in.They didn't even have pictures of this supposed damage but had pictures of peeling paintWhich the manager admits to knowing its an issue in their placesThey broke the law on not sending an itemized statement with what little they would give back on our security deposit too but yet think they have done no wrongThey also are falsely advertising they are a smoke free environment but you won't find that at allInstead you will find a place filled with not just cigarette smoke but drugs as wellDon't expect the bathroom fans to do their jobThey have no proper ventilation at all so mold can build up fastI could go on with all the issues in this placeAfter what we dealt with there and how we got treated after moving out, I would tell people to run, not walk, away from any place this company ownsThey will just rip you off in the end and treat you like crapNever have we had this happen by any other apartment complex in the past

In December of my wife and I moved into an apartment at *** *** Apartmens on *** *** Rdin Santa *** CA At the time my wife had active acute sarcoidosis We did not know at the time but we soon found out that second hand smoke was a trigger for her sarcoidosis to be come active When she was exposed to even small amount of cigarette smoke she would be unable to breath Unlike asthma sarcoidosis cannot be resolved with an inhaler We would have to take her to a clinic until the episode passed The nieghbors smoked on their balconies The smoke would seep into our apartment rendering it unlivable for my wife We spoke to the neighbors, we tried keeping the windows shut Unfortunately we were unable to keep the smoke out We took this issue to rental management at *** *** They offered to allow us to move into another apartment on the other side of the complex away from smoking tenants We agreed to move and signed a new lease for the new apartment an

I moved out of ** *** Apartments in OctoberMy disability caused me to have to switch jobs and living situationsWhen I went to the office to see what could be done about my lease, they had a form that my doctor signed to verify my health conditionNext we signed an Intent to Vacate Form stating that I owed $plus utilities upon move outI paid the $(acct # ***) the day I moved outI was told to check back in a month for utilitiesWhen I checked back there were additional fees of several thousand dollars
Equity residential has also reported this incorrect balance to the credit bureau twice

We were charged rent everyday while they repaired the apartment for flood damage that was an issue they accepted responsibility for and had effected 15+ floors of the building
We had to terminate our lease due to the fact that the Internet connection was extremely poor and basically unusableI worked from home and after months of trying to get the issue resolved I could no longer afford the loss of income due to the inability to do my job The consistent loss of connection caused me to lose multiple clients while upsetting all of my clientsWhen we viewed the property we asked the leasing office multiple times about the quality of the internet connection and explained that it was extremely important due to working from homeThey assured us that they had great internet connection and there would be no issuesUpon moving in we found out this was a complete lie, that the management team was well aware of the internet issues in the building
We requested to break our lease wi

I signed a lease back in January 22, with Equity Residential at their Reserve at Potomac Yards locationAfter moving in I noticed that the HVAC unit would make a loud rattling noise when the unit turned onIt still makes a rattling noise when the heater, ac, or fan turns onI complained and put in numerous service request since moving inI have spoken with Tina the complex manager numerous times and she has assured me that the problem will be fixedWell we are now in June and the issue has not been resolvedThe service manager and regional service manager are aware of this issue as wellNo one from Equity Residential is willing to fix this issueThe noise is so loud I am unable to sleep when the unit turns onSo I have to sleep in my living room on the sofa if I want AC at night due to the rattling in the bedroomThey had a contractor come look at the issue in March but he told the service manager that the project would be much more complex and expensive then thoughtAf

We moved into a 3-bedroom apartment at The *** in West New York, NJ July of After having challenges renting with our credit and also moving to New Jersey from out of state (no NJ rental history) we were very happy to see The *** were able to work with us and HAD a wonderful experience with the then office staff who did their best to go above and beyond to ensure quality service
The time we spent here has been decent but definitely not the "luxury"; There are bugs here No matter how much you clean or how much you spray they still come out and with the renovations, it’s making the issue worse Also, our apartment has had water leaks since mowith one of them still being a current issue and also a fire hazard since water is running directly into an electric outletThis is leak has been reported multiple times to management and the fix was to put a plastic draping over the leaking window that we’ve had on for over months and can’t see out of or use the win

residential contract with vantage apartment mention two cars parking spots , one is reserved and other one as first come first serve role and should be number of cars equal to number of parking spots , but actually this is never happen as most of time no parking spots available at night in whole compound and leasing office continue make lease for new residents , which actually don't know where they will parking their cars , at morning there is no problem but the main problem happen by the end of the day when every one come back from work , this happen with me when come back after long day and did not find any parking spot so parking my cars in cross street compound ( this advise of security guy by phone when I called him complain no parking and a lot of unauthorized cars taking my parking spots )and they towed my car for unauthorized parking and this charge me $ plus damage happen in my cars during towing I'm looking for refund $ fee , and make sure my parking spot available

called and left a voicemail to get in touch with corporate yesterday, November 28thFor the purposes of corrective action and reconciliation, please forward or provide the best contact to address this toWe’ve dealt with multiple on site representatives and have not been assisted the way we deserve to be and quite frankly, it’s frustrating to get a hold of anyone else who can breakdown and detail point by point what we need to rectify everything (past and current)From inception, I have laid out issues/problems up until the present time, for referenceTopics/Subjects addressed in this email as to why we are leaving:
Prorated month - discrepancy (December 2018)
advertising on Company’s Website / Incorrect Information provided
Illegal Practices / Compliance with Move Out Inspection
Criminal Activity without safeguard measures/improvement
Revision to leases without Lease Addendum
Misleading “$off” special
Term agreements and prorated rent
To whom it may concern,
I am sharing what I have witnessed/endured by far regarding poor and unethical business practices that have been conducted throughout my entire experience residing at The Cleo, owned by Equity ResidentialIn addition to that, I am seeking explanation/clarification on some confusing and contradicting information related to our move out arrangementsUPON MOVING INTO THE CLEO AND PREMATURE PHASES
To begin, I inquired on a floor-plan that was publicly advertised online through the Equity Residential website and was informed that the unit would be available at a later dateIt was 1st floor, cheaper monthly rent than what was being shown to me via a tourUpon agreeing to a December 21, commencement date, I checked on the unit (cheaper one) that I was more interested in and saw that the post was advertised at an available modate of December 22, (day later, and cheaper monthly rent)Due to the tight time-frame and financial allotment in place, I did not bother to pursue further clarification once again because I felt that it would lessen our chances of becoming eligible/accepted as a tenant through this residential companyMoving forward, lease was signed, and all tenant requirements were delivered on time and to the appropriate party, but I encountered another hiccup, shortlyPrior to signing the lease through the Docusign portal for electronic signing, I was reviewing the breakdown of charges that would shortly be dueFrom deposits, application fees, renter’s insurance, prorated rent, 1st month’s rent, special, etc., I managed to make sense of it and as a prospective tenant, ensured to proceed accurately and accordinglyI even asked again about a $credit we were promised as it was aforementioned through the physical tour of the unit and via verbal discussion (witnesses as well present and can attest to this), I was informed that the special would be $off the first month’s rent, which is also what is being advertised on Equity Residential’s websiteI do have email correspondences to show that the lead/landlord (Tenicia) that was assigned to this account reassured me it would be applied the day we move inI was relievedFirst few weeks, it was apparent that there was a leak below the kitchen sink (obviously could lead to mold if persisted and we made sure to report on it) and assigned parking issues/mixupsOn top of that, come to find out ~ a month later, a lease agreement had been revised showing a deposit that initially had $now decreased to $I was trying to find the Lease Addendum to accompany this revision as this would have been required for every landlord to provide And that first month special of $off the rent, ended up becoming a tricky and deceitfully well played misleading somewhat scamWell played because it continues to work if the company til this day uses that to attract their future rentersWithin the same email chain showing the history in back and forth correspondences pertaining to this specific subject, the landlord/lead/consultant (Tenicia) had now changed her story from first month special to deposit specialI’m sorry, but what is a deposit special? A deposit is something you intend to get back anyway and is nothing that would be guaranteed as an owner’s safekeeping? I found it bizarre and now all of a sudden, we were forced/threatened to sign the revised lease agreementI use the term forced and threatened because there was nothing that could be done since we were just settling in and had this late fee hanging over our heads, everything needed to be paid had been paid, and there was no turning back, especially from a legal perspectiveIn addition to that, realistically speaking, it would be very difficult to battle this out, find a new place, cough up more money, and look into legalities as well as legal advisement, etc.; just to rectify something that would be considered as “minuscule” damagesTo avoid extra fees such as “late payments” and worrying about $because we were standing by our principles and morally speaking, it did not feel right accepting this, however, it was decided that we just let it go and be as it may and come to the hard fact that a security deposit went from $to $and splitting that among individual incomes, it’s really not much you’re losing I guess… Trying to look at the bright side of it allABOUT HALFWAY INTO OUR LEASE AT THE CLEO
Roughly months later, another upsetting situation arose and negligence on Equity Residential once again, with their lack of pro-activeness and enforcement of community rules and securityAround 3:am someone was attempting to break our living room window (considered as threat/harassment, mind you)At this point, it was safe to say that this is dangerous and can be a possible breat this point considering the time and amount of force that could be felt all around the apartment unit (literally vibrating through the walls)The amount of weight that was being struck again and again for minutes was not only scary/traumatic, but also dangerous for your tenants!!!! We called as we should, especially since law enforcement keeps record of every call/reportThe dispatcher was on the line with us the entire time this was occurringThe police officers (there were 2) informed us that apparently it was a drunk man who thought he lived in our unit?! So upsetting and Equity Residential did not do their part in acknowledging how concerning this is, especially since they accepted this person as a residentAll the feedback that was received by Tenicia as we tried to share with her:
Courtesy Patrol days/week and the phone number-- I am sorry but if my life is at risk, I am going to call 911, plain and simpleThat’s what we’ve all been doingAsking if there were damages-- Wow, why don’t you guys just come and investigate instead of being worried about what costs might be incurred?
Proposing to purchase an alarm system and making sure windows are locked and secured-- So unbelievableObviously the windows were locked and the securing part is out of our controlWe didn’t install the windowsWhy not an “I’m sorry, I hope you are okayWhat exactly happened?”
None of that! However, the organization’s terms say otherwise as it is perceived that safety is a priority and that there will be repercussions as far as criminal activity goesI don’t even think that individual was reprimanded? We couldn’t even get any of his information?
We could not even have management bring any awareness whatsoever to other tenants regarding this situation because as a resident in this building, I would hope that the neighbors around me would look out for me the way I would look out for themI know for a fact that someone heard the noise that early morning, but did not do anything about it**We see emails from management about people improperly parked, but management rejected our proposal to use our situation to motivate an ongoing cultivation of togetherness and support for our neighbors here at The CleoCOMPLETING MOVE OUT PROCEDURES AND MONTH TERM FULFILLMENT
Fast forward to the currentSending our day notice, we come to encounter more problems as far as questioning why there were extra charges for our final month’s rent? Inquiring on these, the representative working at the time basically said in summary, “you signed the lease, there’s nothing we can doThat’s how the system works, and you’re obligated to pay even after your month term hereWe cannot change the contract”
Are you kidding me? We’re now at fault because our initial representative (Tenicia) who assisted us in moving in was currently away from the office (she was away from the office as well around the time we moved into the apartment unit), and it was through verbal discussion that we could indicate a move out by December 22nd, since we all agreed that the 25th was a holiday and it would be exactly year (months), anywaySo you could change your system to revise a lease agreement, but you can’t honor what was explicitly said to us before we signed the lease? Our renter’s insurance policy even covers from December 21, - December 21, This was sent as well to Equity Residential and that is also a contractual termIf you observed the dates and had an issue, you would have said something, but did notPer Equity Residential’s terms, all tenants must carry renters insuranceIf you want us to pay from 21st - 25th without renter’s insurance, that would be considered a breachThis is evidence and sufficient enough to prove that all the parties involved were under the impression and confirmation that move-out date would NOT be Christmas Day It’s truly upsetting to us how antagonizing this company has been towards us, how dishonesty is so widespread within, and receiving no help or empathy from ANYBODY is the absolute last strawHow dare all of you who keep blaming your system for these faulty ways of maintaining an organized entityYou hire these people to serve and they cannot even take the time during their work shift to sit down with you and give you the breakdown of charges and justify why they need to be paid and make us feel at easeWhat’s the point of having a leasing office downstairs if nobody wants to actually utilize it for the purposes of retention/customer service? Yesterday, I spoke with Mandy (Mengdi) and she was crying tears of frustration and at that moment, I couldn't have it anymoreIn no way is it acceptable to communicate the way you did towards a tenant like thatA tenant who has been committed from the beginning and addressing concerns in a respectful mannerThis entire experience has been crookedPlease be cognizant of the fact that you had exceptional tenants who did not cause any trouble or inconvenience and always paid rent on timeMaybe that makes us easier for you to prey on, and it’s not okay to take advantage of us and discriminate us like this, especially since we do everything properly and have shown our contribution in the way mitigate risks/harm to the propertyAs we fulfill our obligations, it seems even the move out inspection was an issueWe were told that we could NOT see the copy of the document when the inspection was occurring and as it was completedAs one party of the residence was present (well within our right to be), we needed to ensure we can understand the notations that Sam and another recipient were making on our unitIt’s illegal to withhold this information and is totally counterproductive of what the move out inspection is supposed to convey and the sole purpose of it is so that both landlords and tenants can be agreeable and avoid misunderstandings upon moving out of the unitFor us to drag our feet like this is unbelievableIt’s the landlord’s role and responsibility to provide us with this, however, at Equity Residential, tenants must take it upon themselves to request this document in order to authenticate the predetermined chargesMandy (Mengdi) had to speak with a male representative and basically be forced to obtain the information that we were entitled to receiving in the first placeOnce the copy was transmitted, it was communicated that it would be ~$for cleaning/touch up/etcNot even explaining that wear and tear could be the reasoningSo now, that leaves us with $left from depositIt went from $to $to $in a year's timePlease take a careful and more concentrated approach and focus when you hire peopleI mean it seems everyone we've dealt with does not want to do what they are doingIt makes an enormous difference when you actually have company affiliates who actually care about making a difference and enjoy working with people and tenantsSeems every person we come across has an attitudeWhy is that? When someone has an inquiry, it’s your job to alleviate the confusion and do your best to articulate reasoning/logic! The point of everybody being on the same page is to make sure that the understanding is clear, but the intention seems moreso geared towards capitalizing and filling vacant unitsThe overall unprofessional demeanor and antics are probably why other tenants on the Revdex.com and *** were miserable, dissatisfied, and left elsewhereThe lawsuits endured with this company can be a little daunting as wellLook at the bigger picture of things and not ask us questions such as “What can we do to make you reconsider ending your lease?”
Everything that we wanted you to do throughout our month term, you failed us at! That’s a fact!
We’re nearing the 1st and rent will be dueWe received our prorated charges prior to me sending this email, however, your system, AGAIN, is showing incorrect charges and an outstanding balance that isn’t making senseWe have a few days to reconcile this and for extra charges that were not accounted for in the past cannot just spring up and be expected for remittanceWe will pay what is owed and agreed uponmonth term is what it wasThat’s itPlease do not try to have us pay for your employees to clean up the unit before the new tenantsThat’s not part of our job and it’s very poor of you to make us financially responsible for that, especially since you offered us a higher renewal offer rate than what your website currently shows as the monthly month term rent priceYou even publicly advertised that the available date on our specific unit would be December 27, December 25, is a federal holiday, and with another leak we discovered in the kitchen on the way and maintenance crew to “touch up” and clean a few things, how realistic is that December 27th date for the new tenant?
It may be realistic considering that we will be moving out December 21st and submitted our day notice on November 21st (Again, your system shows November 23rd as the notice date, which is incorrect since we were told on November 21st that the following day is a holiday and that we could send everything over on the 23rd, however initial inquiry should have been recorded because we were in compliance)BUT, you’re still having us pay up until the federal holiday (Christmas Day 12/25)It’s ridiculous and fraudulent to milk your tenants like this, by the wayFinally, it’s a misleading and falsified tactic that you indicated a federal holiday as the expiration date of our leaseWe moved in and commenced (LEASE START DATE) on December 21st and again, our renters insurance that was provided in advance reflects year, mirroring in conjunction with the exact terms you continue to advertise and emphasize: months!
The Cleo would be my 5th lease undergone throughout my residential living around the Downtown LA/Westlake/Koreatown area (since 2013)My overall credit and never late, on-time payment history, should credulously prove the credibility in what I have expressed and emphasized in this emailI cannot stress this enough how distressful this was nonetheless; far from pleasant and most of all mentally exhausting and emotionally drainingWhen time permits, please advise on our final prorated rent as it's due on the 1st and we will pay on time because we know what it means to follow through with our obligations to any company that we remit payment of rent to

We were charged rent everyday while they repaired the apartment for flood damage that was an issue they accepted responsibility for and had effected 15+ floors of the building
We had to terminate our lease due to the fact that the Internet connection was extremely poor and basically unusableI worked from home and after months of trying to get the issue resolved I could no longer afford the loss of income due to the inability to do my job The consistent loss of connection caused me to lose multiple clients while upsetting all of my clientsWhen we viewed the property we asked the leasing office multiple times about the quality of the internet connection and explained that it was extremely important due to working from homeThey assured us that they had great internet connection and there would be no issuesUpon moving in we found out this was a complete lie, that the management team was well aware of the internet issues in the building
We requested to break our lease wi

It has now been consecutive monthsIt is time to turn my autopay back on in the portalThis has been a terrible inconvenience