To Whom It May Concern, As stated in our return policy, we stand by our BLINQ promise and accept all returns for a full refund up to days from date of purchaseAs we work directly with retailers, we also state in our policy that many products are covered by the original manufacturer's warranty, but that the customer would need to contact the manufacturer directly to confirm the warranty past BLINQ's day guaranteeThis was also relayed to the customer as they stated and confirmed in their complaintAs this order is over our warranty, we are not able to offer a replacement or reimbursement for the item at this timeHowever, if the customer would like to contact us at ###-###-#### or email us at [email protected], we'd be happy to assist them in finding the [redacted] Customer Care contact information so that they can inquire about alternative solutions to the issues they are having with their laptop Thank you
Hi I purchased an item from them and it stated that everything they sell is authentic I later decided to sell my item on P [redacted] just didn't want it anymore and they authenticate everything before it goes to the buyer and I was rejected and kicked off the website for selling an counterfeit item How upsetting is this all this time I thought the item I purchase from blinq.com was authentic and it goes to show they are a scam and fraud for selling counterfeit items to people I was truly embrassed, and want to get the word out there that this business needs to be shut down and looked into for selling their customers counterfeit and claiming its authentic The customer service number did nothing and just stated it's pass the days return policy cant do anything This is upsetting and someone needs to investigate as they are ripping people off
Incredibly shady companyThey adverstise a lot of products as new/other, and almost all of these come with completely broken boxes, scratched electronics, etcNo rational human being can claim they were "new" but these guys doI just bought an ipad last week that was new other and it turned out to be icloud lockedThe wholesale department guy I bought it from "disappeared" a few weeks ago and hasn't responded to any of my emailMy guess is he saw I caught on and is now ignoring meWouldn't recommend these guys to my worst enemy
Dear Revdex.com - I called this customer to try and get more information on how the blu-ray played impacted his television and he was reticent to give additional details He then asked for my first and last name, as well as my manager's name and would not respond when I asked three times if he was recording meI found this frightening and disconnected the callThe customer will be refunded in full once his item arrives back in our warehouseKristin
Thank you for bringing this situation to our attentionWe are truly sorry for our miscommunication and for the resulting inconvenienceYour order was covered by our 90-day warranty policy, which protects your purchase from unforeseen hardware defectsOur warranty process involves collecting as much detail as possible in order to verify the eligibility of a warranty claim under BLINQ policyAnother aspect of our warranty process involves referring the customer to the original product manufacturer for troubleshooting options and warranty coverage detailsBecause BLINQ is a re-seller, we lack the technical resources to offer repairs on productsProduct manufacturers are often able to offer repair solutions or even replacementBy encouraging our customers to contact the manufacturer in addition to our Customer Care team, we work to guarantee that each customer is aware of all the options that are available to them when something goes wrong with their itemThough your item was still covered by our warranty policy when you contacted us initially, we didn’t receive confirmation that the manufacturer was unable to assist for over two weeksAt this point the warranty coverage on your item had expiredOnce days have passed since the date of purchase, no member of the BLINQ staff is able to authorize a return on the product, and our system will no longer issue a refundWe are so sorry that this has been your experience with BLINQ, and have contacted you to discuss an alternative resolution
They charged my credit card on Transaction was APPROVED They called me on 4:40pm to confirm my shipping addressmin later, I received a email ....refund will be credit to your credit cardI tried to call customer service, they sayid credit card was not approvedIt's a lie !!! I have my credit card statementCustomer service will hang up the phone on youRUN AWAY from this companyIt's a SCAM !!!
Hi [redacted] - I just left you a voicemailComplete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you receivedIt states "*Use one-time coupon code [redacted] to take 10% off of your first orderMaximum coupon value $Coupon expires days after this email was sentCoupon may only be used on BLINQ.com and cannot be combined with other offersTo prevent abuse, we reserve the right to modify or cancel this offer at any time without notice." Please email us at [email protected] if you have any other questionsAll the best, Kristin
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The only thing I'll except it to get the merchandise they promised at the advertised price Please publish my complaint Regards, [redacted] ***
Dear Revdex.com - Thanks for getting this order numberNow I am able to see that this customer contacted our company on 11/and we issued a prepaid return label at that time [redacted] (or Cheese Merchants, from his order) did not return my previous phone call and also did not pick up when I called him again just nowBLINQ has done everything in our power to help the customer at this timeIt looks like [redacted] has returned the malfunctioning phone and we have refunded him $back to his original method of payment in [redacted] transaction [redacted] All the best, Kristin
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: this company sold me a stolen item registered under someone else's name Regards, [redacted] ***
Dear Revdex.com - This customer was refunded in full ($203.89) via transaction [redacted] to his [redacted] account on 11/25/Please let me know if I can help with anything elseKristin
This customer was refunded their shipping costsI'm not sure if this dispute was opened prior to them receiving the refund, but we can provide documentation of the refund if necessary
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In the previous response, the business claims to Test and Grade all their open box/used/refurbished electronics to ensure full functionality prior to shipmentThis is not accurate as the company sent me two different used printers which did not function according to their inspection guaranteeI was fortunate enough to determine that the first printer they sent was defective within their day return policy, and was able to exchange it for a second oneHowever, I was not so fortunate to find the defect of improper color printing in the second printer they sent until after their day return policyIf this company performs 100% testing on all used equipment then what are the odds that I receive two printers which do not function properlyI still have the second defective printer which [redacted] refuses to refund because of their strict day return policyI disagree with this decision based on the fact that the company has not only sent me one, but two, defective printers which were not in compliance with their inspection and testing guaranteeI understand the need to set limits on the length of time for a return policy, but in this case the company has failed to follow through with properly inspecting of its used electronics before shipment not only once, but twice to the same customerThe resolution I would like to see for this complaint is a refund for my purchase Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Date Sent: 2/25/11:54:AM Complaint: [redacted] The call was with Bridget who reneged and said I already received credits for the wrong size and a torn shirtI am not paying for these items under any circumstancesI have located a website which I believe will alert corporate once I post cid [redacted] : This is my third complaint filed with the Revdex.comTo hide their F rating after I posted it, they merged [redacted] with espotI am going to contact a supervisor at the Revdex.com and find out how their rating disappeared into thin airHowever, this complaint is for my credit card company which was provided fraudulent information about charges on my cardThis goes into an arena of theft and criminality [redacted] told my credit card company that credits from other orders for retroactive 10% off and damaged goods for $were part of the $amount I disputedThey managed to make the mediator believe that a credit applied on 12/was from the charge on 12/Not humanly possibleHere is the rundown of their lies: 12/12/and credit for was applied for heavily damaged items12/19/purchase of with applied days later as 10% off retroThey told my cc company this was from the 12/purchase and my cc company bought it12/29/a charge for and a credit on 12/for 2.92, 10% off retroactiveNow, this credit was applied the day of the orderHow is that humanly possible to credit me for an order I made the same dayAnd why did they lie to my credit card companyFinally, a 1/8/charge for with a retroactive 10% offThese [redacted] people lied to my cc company and said they were all credits towards the order dated 12/As I told my credit card company in the initial dispute, I received credits and on 1/6/and on 1/They can hide their F rating and toxic reputation but when you lie to my credit card company it is fraud [redacted] tried to apply about $worth of charges to my purchase that had nothing to do with the purchaseI am going to investigate this matter and find out who committed the fraud on my cardThis is a serious matterNot about moneyBut about illegal activityProvide my cc company with proof that a credit on 12/was a telepathic credit for a purchase made days laterThat a credit made the day of order was not a 10% retro credit for a chargeFurther lies about this will involve me having my attorney contact my cc corporate office to investigateHow far with a company go to hide and be maliciousThen a single digit IQ is involved the skies the limitsRegards, [redacted]
This customer orered pallets of uninspected returns:
" line-height: 19.632px margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline;">*** and *** was made up of units and was priced at $with a $shipping fee, for a total of $*** was made up of units and was priced at $with a $shipping fee, for a total of $All BULQ purchases are charged with an additional processing fee, which is documented in our BULQ FAQs and varies per customer depending on the order totalThis customer's processing fee was $33.29, having their order total to $1,We first received contact from this customer on 12/23/and after reviewing the manifest of the missing items, we offered a $partial refund as it was the sum of the missing units based on their unit pricesThe customer agreed to this partial refund on 12/29/and their refund was processedWe then heard from them again on 12/31/after the customer further inspected the items in their pallet and did not believe that they were uninspected returnsPer our request, we had the customer re-revise their manifest and send in pictures of their disputed itemsWe then offered them an additional $partial refund, which they agreed to, and the refund was processed on 1/11/However, the customer kept inquiring about their $overcharge which we explained to them was a processing fee which is presented to the customer at checkout and is reflected in their order total before checking outWe have been responsive and fair in working with this customer - please let me know if there is anything else I can do to help
This customer has been refunded in full, per our money back guaranteeWe do not have the merchandise they are requestingThere is no further action we can takeI apologize for any inconvenience
The item was erroneously listed on the marketplaceWe issued the customer an RMA and return shipping label for a full refundCustomer has refused to return the item to usPlease have this customer return the merchandise, so we can issue a full refund
To Whom It May Concern, As stated in our return policy, we stand by our BLINQ promise and accept all returns for a full refund up to days from date of purchaseAs we work directly with retailers, we also state in our policy that many products are covered by the original manufacturer's warranty, but that the customer would need to contact the manufacturer directly to confirm the warranty past BLINQ's day guaranteeThis was also relayed to the customer as they stated and confirmed in their complaintAs this order is over our warranty, we are not able to offer a replacement or reimbursement for the item at this timeHowever, if the customer would like to contact us at ###-###-#### or email us at [email protected], we'd be happy to assist them in finding the [redacted] Customer Care contact information so that they can inquire about alternative solutions to the issues they are having with their laptop Thank you
Hi I purchased an item from them and it stated that everything they sell is authentic I later decided to sell my item on P [redacted] just didn't want it anymore and they authenticate everything before it goes to the buyer and I was rejected and kicked off the website for selling an counterfeit item How upsetting is this all this time I thought the item I purchase from blinq.com was authentic and it goes to show they are a scam and fraud for selling counterfeit items to people I was truly embrassed, and want to get the word out there that this business needs to be shut down and looked into for selling their customers counterfeit and claiming its authentic The customer service number did nothing and just stated it's pass the days return policy cant do anything This is upsetting and someone needs to investigate as they are ripping people off
Customer has been refunded in full
Incredibly shady companyThey adverstise a lot of products as new/other, and almost all of these come with completely broken boxes, scratched electronics, etcNo rational human being can claim they were "new" but these guys doI just bought an ipad last week that was new other and it turned out to be icloud lockedThe wholesale department guy I bought it from "disappeared" a few weeks ago and hasn't responded to any of my emailMy guess is he saw I caught on and is now ignoring meWouldn't recommend these guys to my worst enemy
Dear Revdex.com - I called this customer to try and get more information on how the blu-ray played impacted his television and he was reticent to give additional details He then asked for my first and last name, as well as my manager's name and would not respond when I asked three times if he was recording meI found this frightening and disconnected the callThe customer will be refunded in full once his item arrives back in our warehouseKristin
Thank you for bringing this situation to our attentionWe are truly sorry for our miscommunication and for the resulting inconvenienceYour order was covered by our 90-day warranty policy, which protects your purchase from unforeseen hardware defectsOur warranty process involves collecting as much detail as possible in order to verify the eligibility of a warranty claim under BLINQ policyAnother aspect of our warranty process involves referring the customer to the original product manufacturer for troubleshooting options and warranty coverage detailsBecause BLINQ is a re-seller, we lack the technical resources to offer repairs on productsProduct manufacturers are often able to offer repair solutions or even replacementBy encouraging our customers to contact the manufacturer in addition to our Customer Care team, we work to guarantee that each customer is aware of all the options that are available to them when something goes wrong with their itemThough your item was still covered by our warranty policy when you contacted us initially, we didn’t receive confirmation that the manufacturer was unable to assist for over two weeksAt this point the warranty coverage on your item had expiredOnce days have passed since the date of purchase, no member of the BLINQ staff is able to authorize a return on the product, and our system will no longer issue a refundWe are so sorry that this has been your experience with BLINQ, and have contacted you to discuss an alternative resolution
They charged my credit card on Transaction was APPROVED They called me on 4:40pm to confirm my shipping addressmin later, I received a email ....refund will be credit to your credit cardI tried to call customer service, they sayid credit card was not approvedIt's a lie !!! I have my credit card statementCustomer service will hang up the phone on youRUN AWAY from this companyIt's a SCAM !!!
Hi [redacted] - I just left you a voicemailComplete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you receivedIt states "*Use one-time coupon code [redacted] to take 10% off of your first orderMaximum coupon value $Coupon expires days after this email was sentCoupon may only be used on BLINQ.com and cannot be combined with other offersTo prevent abuse, we reserve the right to modify or cancel this offer at any time without notice." Please email us at [email protected] if you have any other questionsAll the best, Kristin
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The only thing I'll except it to get the merchandise they promised at the advertised price Please publish my complaint Regards, [redacted] ***
Dear Revdex.com - Thanks for getting this order numberNow I am able to see that this customer contacted our company on 11/and we issued a prepaid return label at that time [redacted] (or Cheese Merchants, from his order) did not return my previous phone call and also did not pick up when I called him again just nowBLINQ has done everything in our power to help the customer at this timeIt looks like [redacted] has returned the malfunctioning phone and we have refunded him $back to his original method of payment in [redacted] transaction [redacted] All the best, Kristin
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: this company sold me a stolen item registered under someone else's name Regards, [redacted] ***
Dear Revdex.com - This customer was refunded in full ($203.89) via transaction [redacted] to his [redacted] account on 11/25/Please let me know if I can help with anything elseKristin
This customer was refunded their shipping costsI'm not sure if this dispute was opened prior to them receiving the refund, but we can provide documentation of the refund if necessary
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In the previous response, the business claims to Test and Grade all their open box/used/refurbished electronics to ensure full functionality prior to shipmentThis is not accurate as the company sent me two different used printers which did not function according to their inspection guaranteeI was fortunate enough to determine that the first printer they sent was defective within their day return policy, and was able to exchange it for a second oneHowever, I was not so fortunate to find the defect of improper color printing in the second printer they sent until after their day return policyIf this company performs 100% testing on all used equipment then what are the odds that I receive two printers which do not function properlyI still have the second defective printer which [redacted] refuses to refund because of their strict day return policyI disagree with this decision based on the fact that the company has not only sent me one, but two, defective printers which were not in compliance with their inspection and testing guaranteeI understand the need to set limits on the length of time for a return policy, but in this case the company has failed to follow through with properly inspecting of its used electronics before shipment not only once, but twice to the same customerThe resolution I would like to see for this complaint is a refund for my purchase Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Date Sent: 2/25/11:54:AM Complaint: [redacted] The call was with Bridget who reneged and said I already received credits for the wrong size and a torn shirtI am not paying for these items under any circumstancesI have located a website which I believe will alert corporate once I post cid [redacted] : This is my third complaint filed with the Revdex.comTo hide their F rating after I posted it, they merged [redacted] with espotI am going to contact a supervisor at the Revdex.com and find out how their rating disappeared into thin airHowever, this complaint is for my credit card company which was provided fraudulent information about charges on my cardThis goes into an arena of theft and criminality [redacted] told my credit card company that credits from other orders for retroactive 10% off and damaged goods for $were part of the $amount I disputedThey managed to make the mediator believe that a credit applied on 12/was from the charge on 12/Not humanly possibleHere is the rundown of their lies: 12/12/and credit for was applied for heavily damaged items12/19/purchase of with applied days later as 10% off retroThey told my cc company this was from the 12/purchase and my cc company bought it12/29/a charge for and a credit on 12/for 2.92, 10% off retroactiveNow, this credit was applied the day of the orderHow is that humanly possible to credit me for an order I made the same dayAnd why did they lie to my credit card companyFinally, a 1/8/charge for with a retroactive 10% offThese [redacted] people lied to my cc company and said they were all credits towards the order dated 12/As I told my credit card company in the initial dispute, I received credits and on 1/6/and on 1/They can hide their F rating and toxic reputation but when you lie to my credit card company it is fraud [redacted] tried to apply about $worth of charges to my purchase that had nothing to do with the purchaseI am going to investigate this matter and find out who committed the fraud on my cardThis is a serious matterNot about moneyBut about illegal activityProvide my cc company with proof that a credit on 12/was a telepathic credit for a purchase made days laterThat a credit made the day of order was not a 10% retro credit for a chargeFurther lies about this will involve me having my attorney contact my cc corporate office to investigateHow far with a company go to hide and be maliciousThen a single digit IQ is involved the skies the limitsRegards, [redacted]
I received the product in timeThe box seemed a bit weak
This customer orered pallets of uninspected returns:
" line-height: 19.632px margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline;">*** and *** was made up of units and was priced at $with a $shipping fee, for a total of $*** was made up of units and was priced at $with a $shipping fee, for a total of $All BULQ purchases are charged with an additional processing fee, which is documented in our BULQ FAQs and varies per customer depending on the order totalThis customer's processing fee was $33.29, having their order total to $1,We first received contact from this customer on 12/23/and after reviewing the manifest of the missing items, we offered a $partial refund as it was the sum of the missing units based on their unit pricesThe customer agreed to this partial refund on 12/29/and their refund was processedWe then heard from them again on 12/31/after the customer further inspected the items in their pallet and did not believe that they were uninspected returnsPer our request, we had the customer re-revise their manifest and send in pictures of their disputed itemsWe then offered them an additional $partial refund, which they agreed to, and the refund was processed on 1/11/However, the customer kept inquiring about their $overcharge which we explained to them was a processing fee which is presented to the customer at checkout and is reflected in their order total before checking outWe have been responsive and fair in working with this customer - please let me know if there is anything else I can do to help
This customer has been refunded in full, per our money back guaranteeWe do not have the merchandise they are requestingThere is no further action we can takeI apologize for any inconvenience
The item was erroneously listed on the marketplaceWe issued the customer an RMA and return shipping label for a full refundCustomer has refused to return the item to usPlease have this customer return the merchandise, so we can issue a full refund