Dear Revdex.com - I called this customer to try and get more information on how the blu-ray played impacted his television and he was reticent to give additional details.
He then asked for my first and last name, as well as my manager's name and would not respond when I asked three...
times if he was recording me. I found this frightening and disconnected the call.
The customer will be refunded in full once his item arrives back in our warehouse.
Kristin
We sincerely apologize that the customer received the wrong condition item. I was a mistake between our listings team and our warehouse which resulted in the customer receiving the wrong condition item. We have refunded this order in full. We are unable to to reimburse for more than the item. We suggest the customer contact the manufacturer directly for any additional reimbursements that he believes he may be owed. Thank you.
Bought a laptop for my son. Description on Blinq said it included Windows 10. When it arrived, it had Windows 10 installed but no activation key. The only activation key available on the laptop was for Windows Vista! When I emailed them, this was the response (to me, an admission of false advertising blamed on a glitch- that doesn't seem right).
Hi there – Thank you for contacting BLINQ. I’m so sorry to hear about the discrepancy with your order. Regretfully it seems that it was due to a glitch in our automated system.
We rely on this system to process thousands of BLINQ orders quickly and efficiently. However in rare cases, listings may generate incorrectly causing our warehouse to pull an item with different specifications than what were ordered.
We realize we made a mistake and we’d like to do all that we can to make it right.
We don’t have the item that you originally wanted in stock, so here are our best options:
I am happy to offer you a partial refund of $50.00 to compensate you for the discrepancy if you would like to keep the order.
OR
I can arrange the free return process for you to send the order back for a full refund.
Please let me know which option suits you best and I’ll take care of it as quickly as possible.
Best regards,
Breonna
Customer Care
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:They replied that the 40" TV was
erroneously listed. That's not true. It seems obvious to me that they were trying to unload at least
one 26” TV that was packed in a box of a 32” TV. If they were not trying to do
this, they would have not sent me anything and explained the “erroneous”
listing
A reputable business would have honored the ad
even though it was "so-called" erroneous. Another example of
the issues with this company is in their response. They didn’t even know
that the merchandise they tried to pass off on to me has been returned and
refunded.
Without resolution, the next complaint
will be with [redacted], for allowing this company to be a vendor on their website
and letting them pull these types of sales tactics without stepping up to help
me.
Regards,
[redacted]
Hi
I purchased an item from them and it stated that everything they sell is authentic. I later decided to sell my item on P[redacted] just didn't want it anymore and they authenticate everything before it goes to the buyer and I was rejected and kicked off the website for selling an counterfeit item. How upsetting is this all this time I thought the item I purchase from blinq.com was authentic and it goes to show they are a scam and fraud for selling counterfeit items to people. I was truly embrassed, and want to get the word out there that this business needs to be shut down and looked into for selling their customers counterfeit and claiming its authentic. The customer service number did nothing and just stated it's pass the 30 days return policy cant do anything. This is upsetting and someone needs to investigate as they are ripping people off.
To Whom It May Concern,
Verdana, sans-serif; font-size: 12px;">
This customer ordered on 12/30/15
On 1/6/16, The customer reached out to us about issues with her shirts:
She ordered a 2 Pack of thermal shirts, which she received in the wrong size. So we refunded her in full for $12.
She ordered a 3 pack of fleece-lined thermal tops where she received one shirt with a hole in one shirt, but we still refunded her in full for $9.80.
On 1/25, the customer reached out to us again about a run in 2 out of 6 pairs of her leggings. We refunded her $6.00 ($3.00/ea).
On 2/8, the customer reached out and demanded that we refund her in full for the full price of the whole order of leggings; but there were no other issues with any of the other leggings. The two she threw away were the ones we refunded her for. She still has 6 good pairs of leggings.
As well, this order is now over our 30 day return policy and cannot be refunded, replaced or returned at this time. Had another issued occurred within the 30 days of purchase date, we would have been happy to set up a return for a full refund.
Thank you.
As provided in the response before we were in contact with Blinq before the warranty expired and they refused to fix it even though they said that it is covered in warranty in a chat with them. I would like the refund of my money. They still have the computer. I filed with them in a timely manner before the warranty was up and as stated before they would not fix it or send me a new one.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Incredibly shady company. They adverstise a lot of products as new/other, and almost all of these come with completely broken boxes, scratched electronics, etc. No rational human being can claim they were "new" but these guys do. I just bought an ipad last week that was new other and it turned out to be icloud locked. The wholesale department guy I bought it from "disappeared" a few weeks ago and hasn't responded to any of my email. My guess is he saw I caught on and is now ignoring me. Wouldn't recommend these guys to my worst enemy.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the...
response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: this company sold me a stolen item registered under someone else's name.
Regards,
[redacted]
vertical-align: baseline; white-space: pre-wrap;">Thank you for bringing this situation to our attention. We are truly sorry for our miscommunication and for the resulting inconvenience. Your order was covered by our 90-day warranty policy, which protects your purchase from unforeseen hardware defects. Our warranty process involves collecting as much detail as possible in order to verify the eligibility of a warranty claim under BLINQ policy. Another aspect of our warranty process involves referring the customer to the original product manufacturer for troubleshooting options and warranty coverage details. Because BLINQ is a re-seller, we lack the technical resources to offer repairs on products. Product manufacturers are often able to offer repair solutions or even replacement. By encouraging our customers to contact the manufacturer in addition to our Customer Care team, we work to guarantee that each customer is aware of all the options that are available to them when something goes wrong with their item. Though your item was still covered by our warranty policy when you contacted us initially, we didn’t receive confirmation that the manufacturer was unable to assist for over two weeks. At this point the warranty coverage on your item had expired. Once 90 days have passed since the date of purchase, no member of the BLINQ staff is able to authorize a return on the product, and our system will no longer issue a refund. We are so sorry that this has been your experience with BLINQ, and have contacted you to discuss an alternative resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted] - I just left you a voicemail. Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received. It states "*Use one-time coupon...
code [redacted] to take 10% off of your first order. Maximum coupon value $20. Coupon expires 14 days after this email was sent. Coupon may only be used on BLINQ.com and cannot be combined with other offers. To prevent abuse, we reserve the right to modify or cancel this offer at any time without notice."
Please email us at [email protected] if you have any other questions.
All the best,
Kristin
They charged my credit card on 10.02 Transaction was APPROVED
They called me on 10.06 4:40pm to confirm my shipping address.
20 min later, I received a email ....refund will be credit to your credit card.
I tried to call customer service, they sayid credit card was not approved.
It's a lie !!! I have my credit card statement.
Customer service will hang up the phone on you.
RUN AWAY from this company.
It's a SCAM !!!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: this is not the manufacturer's error and therefore its not my duty to contact the manufacturer. Regardless, I did contact them anyway and they were the ones who eventually identified this as being a refurbished item rather than a new item. They advised me to contact the seller to settle the dispute. It is because of the seller's error, which they've now admitted to finally, that I incurred damages to my TV and consequently had to replace it. As I stated previously, I am requesting that the seller compensate me for those damages as it was their error that caused them.
Regards,
[redacted]
Dear Revdex.com - Thanks for getting this order number. Now I am able to see that this customer contacted our company on 11/18 and we issued a prepaid...
return label at that time.
[redacted] (or Cheese Merchants, from his order) did not return my previous phone call and also did not pick up when I called him again just now.
BLINQ has done everything in our power to help the customer at this time. It looks like [redacted] has returned the malfunctioning phone and we have refunded him $549.39 back to his original method of payment in [redacted] transaction [redacted]
All the best,
Kristin
Customer was refunded on 5/12. Item was delivered on 5/13.
The customer has received the item, but we do not have payment. Please have the customer remit payment, or return the item.
Customer was issued an RMA on 2/14. RMA number is RMA-[redacted]. Item can be returned to:
BLINQ Returns
[redacted]
Lanham Md 20706
Dear Revdex.com - I called this customer to try and get more information on how the blu-ray played impacted his television and he was reticent to give additional details.
He then asked for my first and last name, as well as my manager's name and would not respond when I asked three...
times if he was recording me. I found this frightening and disconnected the call.
The customer will be refunded in full once his item arrives back in our warehouse.
Kristin
We sincerely apologize that the customer received the wrong condition item. I was a mistake between our listings team and our warehouse which resulted in the customer receiving the wrong condition item. We have refunded this order in full. We are unable to to reimburse for more than the item. We suggest the customer contact the manufacturer directly for any additional reimbursements that he believes he may be owed. Thank you.
I received the product in time. The box seemed a bit weak.
Bought a laptop for my son. Description on Blinq said it included Windows 10. When it arrived, it had Windows 10 installed but no activation key. The only activation key available on the laptop was for Windows Vista! When I emailed them, this was the response (to me, an admission of false advertising blamed on a glitch- that doesn't seem right).
Hi there – Thank you for contacting BLINQ. I’m so sorry to hear about the discrepancy with your order. Regretfully it seems that it was due to a glitch in our automated system.
We rely on this system to process thousands of BLINQ orders quickly and efficiently. However in rare cases, listings may generate incorrectly causing our warehouse to pull an item with different specifications than what were ordered.
We realize we made a mistake and we’d like to do all that we can to make it right.
We don’t have the item that you originally wanted in stock, so here are our best options:
I am happy to offer you a partial refund of $50.00 to compensate you for the discrepancy if you would like to keep the order.
OR
I can arrange the free return process for you to send the order back for a full refund.
Please let me know which option suits you best and I’ll take care of it as quickly as possible.
Best regards,
Breonna
Customer Care
[To...
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:They replied that the 40" TV was
erroneously listed. That's not true. It seems obvious to me that they were trying to unload at least
one 26” TV that was packed in a box of a 32” TV. If they were not trying to do
this, they would have not sent me anything and explained the “erroneous”
listing
A reputable business would have honored the ad
even though it was "so-called" erroneous. Another example of
the issues with this company is in their response. They didn’t even know
that the merchandise they tried to pass off on to me has been returned and
refunded.
Without resolution, the next complaint
will be with [redacted], for allowing this company to be a vendor on their website
and letting them pull these types of sales tactics without stepping up to help
me.
Regards,
[redacted]
Hi
I purchased an item from them and it stated that everything they sell is authentic. I later decided to sell my item on P[redacted] just didn't want it anymore and they authenticate everything before it goes to the buyer and I was rejected and kicked off the website for selling an counterfeit item. How upsetting is this all this time I thought the item I purchase from blinq.com was authentic and it goes to show they are a scam and fraud for selling counterfeit items to people. I was truly embrassed, and want to get the word out there that this business needs to be shut down and looked into for selling their customers counterfeit and claiming its authentic. The customer service number did nothing and just stated it's pass the 30 days return policy cant do anything. This is upsetting and someone needs to investigate as they are ripping people off.
To Whom It May Concern,
Verdana, sans-serif; font-size: 12px;">
This customer ordered on 12/30/15
On 1/6/16, The customer reached out to us about issues with her shirts:
She ordered a 2 Pack of thermal shirts, which she received in the wrong size. So we refunded her in full for $12.
She ordered a 3 pack of fleece-lined thermal tops where she received one shirt with a hole in one shirt, but we still refunded her in full for $9.80.
On 1/25, the customer reached out to us again about a run in 2 out of 6 pairs of her leggings. We refunded her $6.00 ($3.00/ea).
On 2/8, the customer reached out and demanded that we refund her in full for the full price of the whole order of leggings; but there were no other issues with any of the other leggings. The two she threw away were the ones we refunded her for. She still has 6 good pairs of leggings.
As well, this order is now over our 30 day return policy and cannot be refunded, replaced or returned at this time. Had another issued occurred within the 30 days of purchase date, we would have been happy to set up a return for a full refund.
Thank you.
As provided in the response before we were in contact with Blinq before the warranty expired and they refused to fix it even though they said that it is covered in warranty in a chat with them. I would like the refund of my money. They still have the computer. I filed with them in a timely manner before the warranty was up and as stated before they would not fix it or send me a new one.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The warranty offered with the item has expired. Unfortunately we are unable to take any action at this point.
Incredibly shady company. They adverstise a lot of products as new/other, and almost all of these come with completely broken boxes, scratched electronics, etc. No rational human being can claim they were "new" but these guys do. I just bought an ipad last week that was new other and it turned out to be icloud locked. The wholesale department guy I bought it from "disappeared" a few weeks ago and hasn't responded to any of my email. My guess is he saw I caught on and is now ignoring me. Wouldn't recommend these guys to my worst enemy.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the...
response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: this company sold me a stolen item registered under someone else's name.
Regards,
[redacted]
vertical-align: baseline; white-space: pre-wrap;">Thank you for bringing this situation to our attention. We are truly sorry for our miscommunication and for the resulting inconvenience. Your order was covered by our 90-day warranty policy, which protects your purchase from unforeseen hardware defects. Our warranty process involves collecting as much detail as possible in order to verify the eligibility of a warranty claim under BLINQ policy. Another aspect of our warranty process involves referring the customer to the original product manufacturer for troubleshooting options and warranty coverage details. Because BLINQ is a re-seller, we lack the technical resources to offer repairs on products. Product manufacturers are often able to offer repair solutions or even replacement. By encouraging our customers to contact the manufacturer in addition to our Customer Care team, we work to guarantee that each customer is aware of all the options that are available to them when something goes wrong with their item. Though your item was still covered by our warranty policy when you contacted us initially, we didn’t receive confirmation that the manufacturer was unable to assist for over two weeks. At this point the warranty coverage on your item had expired. Once 90 days have passed since the date of purchase, no member of the BLINQ staff is able to authorize a return on the product, and our system will no longer issue a refund. We are so sorry that this has been your experience with BLINQ, and have contacted you to discuss an alternative resolution.
Customer has been emailed RMA information.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted] - I just left you a voicemail. Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received. It states "*Use one-time coupon...
code [redacted] to take 10% off of your first order. Maximum coupon value $20. Coupon expires 14 days after this email was sent. Coupon may only be used on BLINQ.com and cannot be combined with other offers. To prevent abuse, we reserve the right to modify or cancel this offer at any time without notice."
Please email us at [email protected] if you have any other questions.
All the best,
Kristin
They charged my credit card on 10.02 Transaction was APPROVED
They called me on 10.06 4:40pm to confirm my shipping address.
20 min later, I received a email ....refund will be credit to your credit card.
I tried to call customer service, they sayid credit card was not approved.
It's a lie !!! I have my credit card statement.
Customer service will hang up the phone on you.
RUN AWAY from this company.
It's a SCAM !!!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: this is not the manufacturer's error and therefore its not my duty to contact the manufacturer. Regardless, I did contact them anyway and they were the ones who eventually identified this as being a refurbished item rather than a new item. They advised me to contact the seller to settle the dispute. It is because of the seller's error, which they've now admitted to finally, that I incurred damages to my TV and consequently had to replace it. As I stated previously, I am requesting that the seller compensate me for those damages as it was their error that caused them.
Regards,
[redacted]
Dear Revdex.com - Thanks for getting this order number. Now I am able to see that this customer contacted our company on 11/18 and we issued a prepaid...
return label at that time.
[redacted] (or Cheese Merchants, from his order) did not return my previous phone call and also did not pick up when I called him again just now.
BLINQ has done everything in our power to help the customer at this time. It looks like [redacted] has returned the malfunctioning phone and we have refunded him $549.39 back to his original method of payment in [redacted] transaction [redacted]
All the best,
Kristin
Customer was refunded on 5/12. Item was delivered on 5/13.
The customer has received the item, but we do not have payment. Please have the customer remit payment, or return the item.