Dear Revdex.com - This customer was refunded in full ($203.89) via transaction
vertical-align: baseline; color: rgb(0, 124, 195); line-height: 19.632px; background-color: rgb(231, 246, 255);">[redacted] to his [redacted] account on 11/25/15. Please let me know if I can help with anything else.
Kristin
Dear Revdex.com,
The customer purchased this item on October 20, 2015. We stand by our 30 day return policy and offer a free return for a full refund for all orders within 30 days of the purchase date.
The customer sent her complaint on 2/22/16...
stating that she did not receive the right product. However, she wrote a good review, which can be viewed on our website, for the order [redacted] on 12/16/15 23:32 stating:
Rating: 5 Arrived on Time: Yes Item as Described: Yes Customer Service: Yes
"Delivered fast and the product is good. Works good in our refrigerator. Will order again."
Regrettably, because this order is over our 30 day warranty, we are unable to issue a return, refund or replacement for this issue. We apologize for the inconvenience. .
The customer was provided a full refund, and we did not even require them to return the item to us. There is nothing more we can do, and we consider the matter closed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:In the previous response, the business claims to Test and Grade all their open box/used/refurbished electronics to ensure full functionality prior to shipment. This is not accurate as the company sent me two different used printers which did not function according to their inspection guarantee. I was fortunate enough to determine that the first printer they sent was defective within their 30 day return policy, and was able to exchange it for a second one. However, I was not so fortunate to find the defect of improper color printing in the second printer they sent until after their 30 day return policy. If this company performs 100% testing on all used equipment then what are the odds that I receive two printers which do not function properly. I still have the second defective printer which [redacted] refuses to refund because of their strict 30 day return policy. I disagree with this decision based on the fact that the company has not only sent me one, but two, defective printers which were not in compliance with their inspection and testing guarantee. I understand the need to set limits on the length of time for a return policy, but in this case the company has failed to follow through with properly inspecting of its used electronics before shipment not only once, but twice to the same customer. The resolution I would like to see for this complaint is a refund for my purchase.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer was refunded their shipping costs. I'm not sure if this dispute was opened prior to them receiving the refund, but we can provide documentation of the refund if necessary.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Date Sent: 2/25/2016 11:54:17 AM
Complaint: [redacted]
The call was with Bridget who reneged and said I already received credits for the wrong size and a torn shirt. I am not paying for these items under any circumstances. I have located a website which I believe will alert corporate once I post.
cid [redacted]:
This is my third complaint filed with the Revdex.com. To hide their F rating after I posted it, they merged [redacted] with espot. I am going to contact a supervisor at the Revdex.com and find out how their rating disappeared into thin air. However, this complaint is for my credit card company which was provided fraudulent information about charges on my card. This goes into an arena of theft and criminality. [redacted] told my credit card company that 4 credits from other orders for retroactive 10% off and damaged goods for $8.99 were part of the $60.97 amount I disputed. They managed to make the mediator believe that a credit applied on 12/22 was from the 60.97 charge on 12/30. Not humanly possible. Here is the rundown of their lies: 12/12/15 53.96 and credit for 8.99 was applied for heavily damaged items. 12/19/15 purchase of 14.30 with 1.43 applied 3 days later as 10% off retro. They told my cc company this was from the 12/30 purchase and my cc company bought it. 12/29/15 a charge for 29.20 and a credit on 12/30 for 2.92, 10% off retroactive. Now, this credit was applied the day of the order. How is that humanly possible to credit me for an order I made the same day. And why did they lie to my credit card company. Finally, a 1/8/16 charge for 14.40 with a 1.40 retroactive 10% off. These [redacted] people lied to my cc company and said they were all credits towards the order dated 12/30. As I told my credit card company in the initial dispute, I received 3 credits 9.80 and 12.59 on 1/6/16 and 6.00 on 1/25. They can hide their F rating and toxic reputation but when you lie to my credit card company it is fraud. [redacted] tried to apply about $15.00 worth of charges to my purchase that had nothing to do with the purchase. I am going to investigate this matter and find out who committed the fraud on my card. This is a serious matter. Not about money. But about illegal activity.
Provide my cc company with proof that a credit on 12/22 was a telepathic credit for a purchase made 8 days later. That a 2.92 credit made the day of order was not a 10% retro credit for a 29.20 charge. Further lies about this will involve me having my attorney contact my cc corporate office to investigate. How far with a company go to hide and be malicious. Then a single digit IQ is involved the skies the limits.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The only thing I'll except it to get the merchandise they promised at the advertised price. Please publish my complaint.
Regards,
[redacted]
Dear Revdex.com - This customer was refunded in full ($203.89) via transaction
vertical-align: baseline; color: rgb(0, 124, 195); line-height: 19.632px; background-color: rgb(231, 246, 255);">[redacted] to his [redacted] account on 11/25/15. Please let me know if I can help with anything else.
Kristin
Dear Revdex.com,
The customer purchased this item on October 20, 2015. We stand by our 30 day return policy and offer a free return for a full refund for all orders within 30 days of the purchase date.
The customer sent her complaint on 2/22/16...
stating that she did not receive the right product. However, she wrote a good review, which can be viewed on our website, for the order [redacted] on 12/16/15 23:32 stating:
Rating: 5 Arrived on Time: Yes Item as Described: Yes Customer Service: Yes
"Delivered fast and the product is good. Works good in our refrigerator. Will order again."
Regrettably, because this order is over our 30 day warranty, we are unable to issue a return, refund or replacement for this issue. We apologize for the inconvenience. .
Thank you.
The customer was provided a full refund, and we did not even require them to return the item to us. There is nothing more we can do, and we consider the matter closed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:In the previous response, the business claims to Test and Grade all their open box/used/refurbished electronics to ensure full functionality prior to shipment. This is not accurate as the company sent me two different used printers which did not function according to their inspection guarantee. I was fortunate enough to determine that the first printer they sent was defective within their 30 day return policy, and was able to exchange it for a second one. However, I was not so fortunate to find the defect of improper color printing in the second printer they sent until after their 30 day return policy. If this company performs 100% testing on all used equipment then what are the odds that I receive two printers which do not function properly. I still have the second defective printer which [redacted] refuses to refund because of their strict 30 day return policy. I disagree with this decision based on the fact that the company has not only sent me one, but two, defective printers which were not in compliance with their inspection and testing guarantee. I understand the need to set limits on the length of time for a return policy, but in this case the company has failed to follow through with properly inspecting of its used electronics before shipment not only once, but twice to the same customer. The resolution I would like to see for this complaint is a refund for my purchase.
Regards,
[redacted]
Customer has been refunded in full.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer was refunded their shipping costs. I'm not sure if this dispute was opened prior to them receiving the refund, but we can provide documentation of the refund if necessary.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi there Revdex.com - I'm not able to find this customer's order, but I will give him a call to ensure that he has already completed the RMA process.
Unfortunately the 30 day return period for this item has expired. I apologize for any inconvenience.
Complaint: [redacted]
I am rejecting this response because:
Date Sent: 2/25/2016 11:54:17 AM
Complaint: [redacted]
The call was with Bridget who reneged and said I already received credits for the wrong size and a torn shirt. I am not paying for these items under any circumstances. I have located a website which I believe will alert corporate once I post.
cid [redacted]:
This is my third complaint filed with the Revdex.com. To hide their F rating after I posted it, they merged [redacted] with espot. I am going to contact a supervisor at the Revdex.com and find out how their rating disappeared into thin air. However, this complaint is for my credit card company which was provided fraudulent information about charges on my card. This goes into an arena of theft and criminality. [redacted] told my credit card company that 4 credits from other orders for retroactive 10% off and damaged goods for $8.99 were part of the $60.97 amount I disputed. They managed to make the mediator believe that a credit applied on 12/22 was from the 60.97 charge on 12/30. Not humanly possible. Here is the rundown of their lies: 12/12/15 53.96 and credit for 8.99 was applied for heavily damaged items. 12/19/15 purchase of 14.30 with 1.43 applied 3 days later as 10% off retro. They told my cc company this was from the 12/30 purchase and my cc company bought it. 12/29/15 a charge for 29.20 and a credit on 12/30 for 2.92, 10% off retroactive. Now, this credit was applied the day of the order. How is that humanly possible to credit me for an order I made the same day. And why did they lie to my credit card company. Finally, a 1/8/16 charge for 14.40 with a 1.40 retroactive 10% off. These [redacted] people lied to my cc company and said they were all credits towards the order dated 12/30. As I told my credit card company in the initial dispute, I received 3 credits 9.80 and 12.59 on 1/6/16 and 6.00 on 1/25. They can hide their F rating and toxic reputation but when you lie to my credit card company it is fraud. [redacted] tried to apply about $15.00 worth of charges to my purchase that had nothing to do with the purchase. I am going to investigate this matter and find out who committed the fraud on my card. This is a serious matter. Not about money. But about illegal activity.
Provide my cc company with proof that a credit on 12/22 was a telepathic credit for a purchase made 8 days later. That a 2.92 credit made the day of order was not a 10% retro credit for a 29.20 charge. Further lies about this will involve me having my attorney contact my cc corporate office to investigate. How far with a company go to hide and be malicious. Then a single digit IQ is involved the skies the limits.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The only thing I'll except it to get the merchandise they promised at the advertised price. Please publish my complaint.
Regards,
[redacted]