I am sorry that this customer finds my response unsatisfactoryPer his request, I have escalated the issue he pointed out to our marketing team for them to review during our website refreshThis concludes my ability to help on the matter of the percentage off we can take with the initial coupon code
I placed an order for a car seat and received an email confirmation of the order and an estimated shipping dateThree days later I receive an email stating that I am receiving a full refund for the cancellation of the orderNote: I never canceled this orderI called customer service and spoke to Spencer, who cancelled the order; he advised that they called me minutes prior to my call to them to ask a questionWhen I didn't answer, they canceled the orderI asked them why they wouldn't email me or attempt to call me againSpencer advised that it is not their protocolSpencer also advised that they would not be correcting the situation by re-placing the order for me, that I would have to wait for it to show back up online and attempt to place the order againKnowing that there is only one in stock and another consumer could get to it first
As we have stated previously, the item included a 30-day money back guarantee, and a 90-day warrantyThe item is not eligible to be returned, as both of those have expiredUnfortunately that is the final decisionI apologize again for any inconvenience
This item was not eligible for warranty coverageThere were no manufacturer defects, only wear and tear, which is not covered by warranty.
We did not issue any refunds to this customerThe customer initiated a charge back through their credit card companyThey will have
to contact their credit card company for any further information
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
BEWARE!!!! I will NEVER buy from this company again! I ordered a product and never received it I called them twice after weeks w**t by without any help to resolve the issue I th** called to cancel the orderThey canceled the order but wouldn't credit me my money back until they receive the product back in their warehouse ev** though I never got the product to begin with I called to try and get my credit back and the supposed manager "B*** basically told me tuff #&%! I asked B** for his boss but he said he is THE boss and there is no one else to talk toTh** I asked to speak with the accounting departm**t and B** told me he issues the credits too So I guess B** is a one man show at BLINQ...he does it all What a JOKE!!! That's what I get for trying to save a few bucksDo yourself a favor and avoid this aggravationTERRIBLE CUSTOMER SERVICE!!!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
THIS IS NOT A MALFUNCTIONING PHONE. I HAVE DOCUMENTS TO PROVE THIS IS A FAKE PHONE. YOU SOLD ME A FAKE *** UNDER THE REPRESENTATION THIS IS AN *** *** - WHICH IS ILLEGAL (SURELY YOU ARE WARE OF THIS) / I HAVE DOCUMENTS FROM AN ATT RETAIL LOCATION, STATING THIS IS A FAKE PHONE.
I DID GET A REFUND BUT NOT MY $DOLLARS FOR SHIPPING, I HAVE DOCUMENTATION FOR THE $AS WELL THAT WAS SENT TO YOUR "BUSINESS"
RESOLUTION
GIVE ME MY $BACK - I WILL NOT TALK ON THE PHONE WITH ANY OF YOUR "REPS", I WANT EVERYTHING DOCUMENTED. YOU ARE RUNNING AN COUNTERFIET BUSINESS - I WANT EVERYTHING IN WRITING
Regards,
***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am
rejecting this response because:
Blinq.com is not offering and complete refundI should receive a refund of $264.15, but blinq.cblinq.com is offering only $The fine print listed on the return label mentions only receiving a full refund if the item is physically returned to themIf it is lost or broken in route to Blinq.com than you don't receive a refundThank you,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am
rejecting this response because: as I explained in my complaint, I have spent approximately $to register this phone with turkish governmentAnd this registry prevents me to use or gift any cell phone bought outside Turkey for yearsThat was the reason why I contacted blinq.com via both email and phone and told them having the phone "unlocked" was the only reason that I was buying their product and was a mustBut they not only made advertisement but also lied to me To make it fair, I expect them to pay the fee I paid for the registry and pay the price difference of the iphonein Turkey compared to their listed price unless they can waive my obligation over the registry of the unlocked phone they provided.
Regards,
*** ***
Dear Revdex.com,
We sincerely apologize if the customer felt that she was treated unfairly and poorly by one of our Customer Care AgentsWe take our customer's complaints very seriously and try to assist in any way possibleWe have listened to the recordings and we read a transcript between the customer and agent and stand behind our earlier claims that the customer was refunded properly for the initial issue she had with her order on 1/25/Our Agent could not provide a return shipping label for the follow up complaint on 2/because it was over our day warrantyIf the customer would like help locating the contact information for the manufacturer in order to ask about their warranty or return policy, feel free to reach back out to us at care@***.com or ###-###-#### and we'd be happy to assist in locating that information
This customer purchased a refurbished item on 12/5/The item included a day warrantyThe warranty on this item has expired, therefore is it not eligible to be serviced or replaced
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hi *** - We have been working with this customer for several monthsUnfortunately, this individual refuses to speak with us via phoneBLINQ weighs each item before it leaves the
warehouse in its own special packagingSee our tracking link here: https://www.***.com/apps/***=***
This item weighed pounds, which is consistent with other products of this natureBLINQ is confident that we did not ship this customer an empty box and has tried on several occasions to confirm this with the customer, but he will not pick upIn addition, the customer attempted to cancel this order and was not able toThe customer also attempted to return the shoes through our portal and entered the following statement when conducting the return: "The item was wrongly described on your website and thus I thought it worked with the pedals I have!" Therefore, we are quite confident that the customer received the shoes and tried them onWe do not know why he then changed his story and elected not to return the shoes, but we consider the matter closed at this timeAll the best,
Kristin
To Whom It May Concern,
All of our open box/used/refurbished electronics are put through Test and Grade to ensure full functionality upon shipmentWe stand by our day return policy and offer a full refund on any orders not met with 100% satisfaction within that
time frame. The customer ordered this printer on December 29, 2015, and had until January 31, to notify us of any issues with the printerHowever, the customer did not test the printer nor contact us until March 3, 2016, which is now outside of our day return policyRegrettably, we are no longer able to issue a reimbursement or replacement of this printerWe would be happy to assist the customer in locating the manufacturer's contact information if he'd like to submit a manufacturer's claimThank you
To Whom It May Concern,
"">As stated in our return policy, we stand by our BLINQ promise and accept all returns for a full refund up to days from date of purchaseAs we work directly with retailers, we also state in our policy that many products are covered by the original manufacturer's warranty, but that the customer would need to contact the manufacturer directly to confirm the warranty past BLINQ's day guaranteeThis was also relayed to the customer as they stated and confirmed in their complaintAs this order is over our warranty, we are not able to offer a replacement or reimbursement for the item at this timeHowever, if the customer would like to contact us at ###-###-#### or email us at [email protected], we'd be happy to assist them in finding the [redacted] Customer Care contact information so that they can inquire about alternative solutions to the issues they are having with their laptop Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I did receive a voice mail from Kristin that stated for me to call her. When I tried to call I was told she was unavailable. With regards to her voice mail it said verbatim:
"Hi [redacted], this is Kristin calling from Blinq.com. I received your complaint to the Revdex.com and I wanted to follow up regarding those coupon codes and the full value and where you can find the explanations that there is a limit to the amounts that they're worth. If you'd like to speak further to me about the matter you can give me a call back at ###-###-#### and ask for Kristin. Thank you".
This is she stated to you: "Hi [redacted] - I just left you a voicemail. Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received. It states "*Use one-time coupon code [redacted] to take 10% off of your first order. Maximum coupon value $20. Coupon expires 14 days after this email was sent. Coupon may only be used on BLINQ.com and cannot be combined with other offers. To prevent abuse, we reserve the right to modify or cancel this offer at any time without notice"
It is clear that she did not read my initial complaint. She states:
- Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received.
-- My point is that this is not present on their website until AFTER you provide them your email and contact information. (see attached file)
-- I never received an email. I received an error when I tried and was provided the coupon code via the phone.
I did eventually connect with Kristin and she continues to miss the point (and also objects to my use off the vulgar word "[redacted]").
Blinq.com fraudulently advertises a 10% discount on their website with no exclusions provide until AFTER you provide them with your email address to do with as they wish. Since they don't seem to find any harm in this, I have informed them of my intent to send the information to the Minnesota AG's office for review of fraudulent activities.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It was covered by warranty. It wasn't wear and tear. It was a faulty port. I have chat from the customer service that says that this is covered under warranty. It is part of the warranty. Also it was not a new computer like it stated it was refurbished, or used. For these two reasons I should get my money back.
Regards,
[redacted]
I am sorry that this customer finds my response unsatisfactoryPer his request, I have escalated the issue he pointed out to our marketing team for them to review during our website refreshThis concludes my ability to help on the matter of the percentage off we can take with the initial coupon code
I placed an order for a car seat and received an email confirmation of the order and an estimated shipping dateThree days later I receive an email stating that I am receiving a full refund for the cancellation of the orderNote: I never canceled this orderI called customer service and spoke to Spencer, who cancelled the order; he advised that they called me minutes prior to my call to them to ask a questionWhen I didn't answer, they canceled the orderI asked them why they wouldn't email me or attempt to call me againSpencer advised that it is not their protocolSpencer also advised that they would not be correcting the situation by re-placing the order for me, that I would have to wait for it to show back up online and attempt to place the order againKnowing that there is only one in stock and another consumer could get to it first
As we have stated previously, the item included a 30-day money back guarantee, and a 90-day warrantyThe item is not eligible to be returned, as both of those have expiredUnfortunately that is the final decisionI apologize again for any inconvenience
This item was not eligible for warranty coverageThere were no manufacturer defects, only wear and tear, which is not covered by warranty.
We did not issue any refunds to this customerThe customer initiated a charge back through their credit card companyThey will have
to contact their credit card company for any further information
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
BEWARE!!!! I will NEVER buy from this company again! I ordered a product and never received it I called them twice after weeks w**t by without any help to resolve the issue I th** called to cancel the orderThey canceled the order but wouldn't credit me my money back until they receive the product back in their warehouse ev** though I never got the product to begin with I called to try and get my credit back and the supposed manager "B*** basically told me tuff #&%! I asked B** for his boss but he said he is THE boss and there is no one else to talk toTh** I asked to speak with the accounting departm**t and B** told me he issues the credits too So I guess B** is a one man show at BLINQ...he does it all What a JOKE!!! That's what I get for trying to save a few bucksDo yourself a favor and avoid this aggravationTERRIBLE CUSTOMER SERVICE!!!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
THIS IS NOT A MALFUNCTIONING PHONE. I HAVE DOCUMENTS TO PROVE THIS IS A FAKE PHONE. YOU SOLD ME A FAKE *** UNDER THE REPRESENTATION THIS IS AN *** *** - WHICH IS ILLEGAL (SURELY YOU ARE WARE OF THIS) / I HAVE DOCUMENTS FROM AN ATT RETAIL LOCATION, STATING THIS IS A FAKE PHONE.
I DID GET A REFUND BUT NOT MY $DOLLARS FOR SHIPPING, I HAVE DOCUMENTATION FOR THE $AS WELL THAT WAS SENT TO YOUR "BUSINESS"
RESOLUTION
GIVE ME MY $BACK - I WILL NOT TALK ON THE PHONE WITH ANY OF YOUR "REPS", I WANT EVERYTHING DOCUMENTED. YOU ARE RUNNING AN COUNTERFIET BUSINESS - I WANT EVERYTHING IN WRITING
Regards,
***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am
rejecting this response because:
Blinq.com is not offering and complete refundI should receive a refund of $264.15, but blinq.cblinq.com is offering only $The fine print listed on the return label mentions only receiving a full refund if the item is physically returned to themIf it is lost or broken in route to Blinq.com than you don't receive a refundThank you,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am
rejecting this response because: as I explained in my complaint, I have spent approximately $to register this phone with turkish governmentAnd this registry prevents me to use or gift any cell phone bought outside Turkey for yearsThat was the reason why I contacted blinq.com via both email and phone and told them having the phone "unlocked" was the only reason that I was buying their product and was a mustBut they not only made advertisement but also lied to me To make it fair, I expect them to pay the fee I paid for the registry and pay the price difference of the iphonein Turkey compared to their listed price unless they can waive my obligation over the registry of the unlocked phone they provided.
Regards,
*** ***
Dear Revdex.com,
We sincerely apologize if the customer felt that she was treated unfairly and poorly by one of our Customer Care AgentsWe take our customer's complaints very seriously and try to assist in any way possibleWe have listened to the recordings and we read a transcript between the customer and agent and stand behind our earlier claims that the customer was refunded properly for the initial issue she had with her order on 1/25/Our Agent could not provide a return shipping label for the follow up complaint on 2/because it was over our day warrantyIf the customer would like help locating the contact information for the manufacturer in order to ask about their warranty or return policy, feel free to reach back out to us at care@***.com or ###-###-#### and we'd be happy to assist in locating that information
This customer purchased a refurbished item on 12/5/The item included a day warrantyThe warranty on this item has expired, therefore is it not eligible to be serviced or replaced
Customer has been provided an RMA for a return
The warranty on this item has expiredUnfortunately we are unable to provide any support at this point in time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Customer will be refunded in full
Hi *** - We have been working with this customer for several monthsUnfortunately, this individual refuses to speak with us via phoneBLINQ weighs each item before it leaves the
warehouse in its own special packagingSee our tracking link here: https://www.***.com/apps/***=***
This item weighed pounds, which is consistent with other products of this natureBLINQ is confident that we did not ship this customer an empty box and has tried on several occasions to confirm this with the customer, but he will not pick upIn addition, the customer attempted to cancel this order and was not able toThe customer also attempted to return the shoes through our portal and entered the following statement when conducting the return: "The item was wrongly described on your website and thus I thought it worked with the pedals I have!" Therefore, we are quite confident that the customer received the shoes and tried them onWe do not know why he then changed his story and elected not to return the shoes, but we consider the matter closed at this timeAll the best,
Kristin
To Whom It May Concern,
All of our open box/used/refurbished electronics are put through Test and Grade to ensure full functionality upon shipmentWe stand by our day return policy and offer a full refund on any orders not met with 100% satisfaction within that
time frame. The customer ordered this printer on December 29, 2015, and had until January 31, to notify us of any issues with the printerHowever, the customer did not test the printer nor contact us until March 3, 2016, which is now outside of our day return policyRegrettably, we are no longer able to issue a reimbursement or replacement of this printerWe would be happy to assist the customer in locating the manufacturer's contact information if he'd like to submit a manufacturer's claimThank you
To Whom It May Concern,
"">As stated in our return policy, we stand by our BLINQ promise and accept all returns for a full refund up to days from date of purchaseAs we work directly with retailers, we also state in our policy that many products are covered by the original manufacturer's warranty, but that the customer would need to contact the manufacturer directly to confirm the warranty past BLINQ's day guaranteeThis was also relayed to the customer as they stated and confirmed in their complaintAs this order is over our warranty, we are not able to offer a replacement or reimbursement for the item at this timeHowever, if the customer would like to contact us at ###-###-#### or email us at [email protected], we'd be happy to assist them in finding the [redacted] Customer Care contact information so that they can inquire about alternative solutions to the issues they are having with their laptop Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I did receive a voice mail from Kristin that stated for me to call her. When I tried to call I was told she was unavailable. With regards to her voice mail it said verbatim:
"Hi [redacted], this is Kristin calling from Blinq.com. I received your complaint to the Revdex.com and I wanted to follow up regarding those coupon codes and the full value and where you can find the explanations that there is a limit to the amounts that they're worth. If you'd like to speak further to me about the matter you can give me a call back at ###-###-#### and ask for Kristin. Thank you".
This is she stated to you: "Hi [redacted] - I just left you a voicemail. Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received. It states "*Use one-time coupon code [redacted] to take 10% off of your first order. Maximum coupon value $20. Coupon expires 14 days after this email was sent. Coupon may only be used on BLINQ.com and cannot be combined with other offers. To prevent abuse, we reserve the right to modify or cancel this offer at any time without notice"
It is clear that she did not read my initial complaint. She states:
- Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received.
-- My point is that this is not present on their website until AFTER you provide them your email and contact information. (see attached file)
-- I never received an email. I received an error when I tried and was provided the coupon code via the phone.
I did eventually connect with Kristin and she continues to miss the point (and also objects to my use off the vulgar word "[redacted]").
Blinq.com fraudulently advertises a 10% discount on their website with no exclusions provide until AFTER you provide them with your email address to do with as they wish. Since they don't seem to find any harm in this, I have informed them of my intent to send the information to the Minnesota AG's office for review of fraudulent activities.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It was covered by warranty. It wasn't wear and tear. It was a faulty port. I have chat from the customer service that says that this is covered under warranty. It is part of the warranty. Also it was not a new computer like it stated it was refurbished, or used. For these two reasons I should get my money back.
Regards,
[redacted]