Estes Forwarding Worldwide

Cheryl Barnes called from the business stated that the product was delivered on March 28, and a Mr [redacted] signed for the delivery

Hi, Somehow I missed the email regarding the resolution of my Estes complaint I did get the one regarding the [redacted] complaint My credit card refunded the [redacted] complaint the day I filed [redacted] did not want to refund my money until they had picked up the incorrect order that was dropped off, but my credit card was proactive and took care of it beforehand I want to state a couple of things regarding [redacted] and Estes: Re: ID # [redacted] - Estes Forwarding Worldwide LLC The day I filed the complaint with Revdex.com, a representative from Estes contacted me to arrange to have the items picked up This was independent of [redacted] and I was pleased with the phone call and communication We arranged a time frame for pick up Since I could not guarantee that I would be home, the rep told me to leave the boxes outside She sent me labels to print and attach to the boxes The pickup service came hour late They did not call me or contact me again in any manner to give me a warning of their arrival and/or that they would be late This is a major problem, which I have never had with any other delivery service, but this is the 2nd time that Estes has had their delivery guys not communicate It rained, so the items did get wet The delivery guy was not going to take the items because I had left them outside I had to show him the email instructions from the rep at Estes He did take the items, but again did not leave me or have me sign any paperwork But I was happy, the huge boxes were gone [redacted] [redacted] sent me emails to arrange pick up of the stuff Apparently they were not in communication with Estes and did not know it had been picked up This is a problem for them and their delivery service Lack of communication I had to call [redacted] and wait on hold and get transferred numerous time to resolve with them that the stuff was picked up They had given me different tracking numbers from Estes and it was clearly another example of lack of communication In summary: Both [redacted] and Estes have 1) lack of communication with the customer 2) put the customer on hold and transfer them multiple times when the customer has to call to get an issue resolved or a question answered 3) do not assign one person to a case to follow up with and resolve 4) do not communicate with each other The items are gone and I have been refunded, so both cases are resolved I ordered my furniture from another company and had it delivered without a problem from another delivery service They arranged a time frame for delivery, called to say they were minute out, came within the time frame, had me inspect the contents and verify that they were correct, and had me sign the paperwork Perfect Easy Thanks! Have a great day ***

EFW received the delivery as to the door which does not require an appointment for delivery This was originally scheudled to be delivered but due to the heavy snow, (more than inches) the trucks were limited on the area they could deliver Rescheduled the delivery but due to the snow we had a delay in getting all the freight delivered in a timely manner Customer cancelled delivery on due to the delays in getting delivered EFW does not handle any money between [redacted] & the customer, they will need to partner with [redacted] for a refund

When we received this order from [redacted] on 8/7/we were given an incorrect phone number of [redacted] When the shipment was dispatched to the delivery agent for actual delivery, their scheduler was in turn given the incorrect number and unable to reach the customer to arrange for a date and timeThe number was corrected when the customer called in on 8/15/and a delivery date was set for 8/17/ Delivery was made at 5:30pm on 8/17/and signed for clear by [redacted]

Regarding this shipment, EFW was instructed to pick up in Georgia but the freight was actually located in SC This caused a delay at the beginning due to the way packages are sorted However, the package was delivered and signed for on March 9th Although this may have caused some inconvenience to the customer, we feel we have done everything we can at this point according to the customer’s desired settlement Please keep in mind EFW handles thousands of shipments a week and delays like this are very rare Please let me know if you have any questionsThank you

[redacted] Freight arrived late at the sorting facility on the 18th, which was the initial delivery date We notified the customer via email of the delay at 2:30am on the 18th since we were already alerted of the issue The freight was delivered on the 19th at 12:40pm All payment for deliveries are handled with the store directly so we are not able to refund any money paid by the customer

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

This shipment was unfortunately delayed for about weeks due to a series of issues but was ultimately delivered on 6/at approximately 4pmOur records indicate that it was scheduled for 6/but a piece was missing that showed up on 6/ [redacted] prefers for the whole order to be delivered when possible so the delivery date was moved to 6/ It was placed on the incorrect trailer at the warehouse so a new date had to be set which was 6/On 6/a driver called in sick at the last minute and despite efforts to utilize another driver, one truck did not go out that day and it was unfortunately the one with this shipment on it The next date scheduled was 6/and the shipment arrived on time Cheryl B***, VP, Legal Affairs and General Counsel

The guest order was to be assembled on 8/and it appears the driver inspected the contents finding it was damaged, but only informed local dispatch when he arrived back after making all of his deliveries for the day Our team called the guest on 8/after learning of the damage and apologized for the missed appointment We took steps providing feedback to the local terminal manager, EFW must be informed real time to ensure guest are aware of the delivery should it miss the appointed dayUnder [redacted] ’s contract, EFW is NOT to deliver any order damaged We apologize for the negative experience rheins 8/18/9:36:AM Shipment Status changed to: Out For Delivery abanks 8/18/6:14:PM Per Mike at the local terminal this shipment is damaged and his terminal has sent over pictures to the L.AOffice, I have requested that they send the pictures to my email and I will mark the case os&d and inform the customerabanks 8/19/11:09:AM I talked to the customer and informed him that his shipment was damaged and he will need to call [redacted] in regards to what to do next

EFW received the delivery as to the door which does not require an appointment for delivery This was originally scheduled to be delivered but due to the heavy snow, (more than inches) the trucks were limited on the area they could deliver Rescheduled the delivery but due to the snow we had a delay in getting all the freight delivered in a timely manner Customer cancelled delivery on due to the delays in getting delivered EFW does not handle any money between [redacted] & the customer, they will need to partner with [redacted] for a refund

Revdex.com: EFW lied - I never changed the delivery dateThey didI have cancelled the order so this does not matter anymore, but I do NOT consider this resolvedThis company is terrible Regards, [redacted]

THIS COMPANY LEFT MY POUND $CRIB , BOUGHT AT [redacted] , AT MY BUILDING ENTRANCE ON 8/12/15, WHEN IT CLEARLY STATED IT WOULD BE DELIVERED ON 8/17/LANDLORD HAD TO CALL ME AT WORK SO I COULD COME HOME AND TAKE CARE OF THIS PROBLEM THEY ARE VERY IRRESPONSIBLE AND [redacted] SHOULD USE THEM FOR DELIVERY SERVICE OR ANY OTHER COMPANY FOR THAT MATTER

Worst service yetOrdered product from [redacted] 2/13, supposed to be delivered on 2/26, arrived at some EFW location near my home (NJ) around this time, they lost/misplaced the package multiple times, changed deliver company different times, gave me 4-different shipment dates but never showed up, lied to me that I wasn't home when I didn't receive a single phone call, and eventually was never able to deliver the product so I had to cancel my order on 3/Yes that went on for more than a month!!! If you ever see EFW on your order, please stay away

[redacted] EFW received an alert to pick up the freight on 4-but nothing was tendered to us until 4-20, this caused the initial delay that was not in our control EFW emailed Ms [redacted] to let her know of the delay but then on the 29th (the new date given), the local delivery station failed to load it on the truck for delivery The delivery was rescheduled for 5-and was actually delivered on that date

Ms [redacted] upgraded her service on 6/ On 6/she made an appointment for 6/ The shipment was delivered at 10:44am on 6/ I realize she was placed on hold for longer then she wanted but we are in the middle of our busiest peak time since we have been in business We have hired new people along with temporary employees and offering overtime in order to keep up with the workload We are hoping that over the next week or so many of our call times and issues will be greatly reduced

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] They had my correct number which is listed by them as the *** numberThe company is full of crap and will be the last time we deal with them

In response to this complaint:There seems to be some confusion as to what company the customer is referring to when some of the initial calls were made to the "company." EFW was first contacted on 6/by [redacted] to make a pick up at the customer's home That same day an email went out to the address given by [redacted] to say EFW would be calling within hours to set a date and time On 6/the customer was called at the number given by [redacted] but no one ever called back EFW notified [redacted] and was instructed to make the pick up on 6/ The freight was picked up on that date without any issues Thank you [redacted] , General Counsel

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There was no response from Estes at all.] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) EFW states in its response that the freight did not arrive on June 1, so EFW upgraded the delivery service and set a new delivery date of June Please provide documentation showing that I was notified of a new delivery date a) In fact, EFW never emailed or called me between June and June I called EFW each day between June and June and each time, EFW stated that the delivery would be made the next day2) EFW states that I signed for the delivery on June Please provide documentation that I signed for the delivery a) I never signed for the delivery Regards, [redacted] EFW was not tendered the freight until May and on May customer called and changed delivery date to June The freight did not arrive on June so EFW upgraded it from “to the door service” to “inside the door service” to be delivered on June Unfortunately, the freight was misloaded so it was not delivered until June The customer was made aware of the new date and signed for delivery on June but the freight was damaged At that point the customer would have to work with [redacted] for resolutionThis is of course not standard practice for EFW but there happened to be several unusual issues with this one shipment

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.That is not my house and not even my townWe do not have curbside trash pick upThe whole situation is so sketchyI was belittled and told there was no way a mistaken could have been madeRussell (a night supervisor) ensured me he would call me back the next day after looking into this and he never didMaybe time to rethink your relationship with the terminal carrier as well as how you treat customers Regards, [redacted]