Eternal Light Cross Company

Store #: 888-930-5337
I ordered a tee shirt and has I were attempting to close out, my fingers some type of way click on something that says,"$10 Tip! I had no intentions on tipping anyone, so I emailed their support team and ask for them to Delete my order because it wouldn't let me do it! Noone ever responded to my email, the next thing I knew, the tee shirt was shipped to me today! There were no bill of sale included to show whether they credit me the $10 tip that I mistakenly hit . The shirt is nice, but I rather not have it at all if I had to pay an additional $10.

Please use my other email because my main one was hacked. USE [email protected]

I was billed for a non-order I did not make. I had purchased a few years ago one light for a grave but nothing lately. I have tried to reach out to this company without any luck and the phone number on my bill connects me with an insurance company in Arizona. I have tried to call them and finally found two numbers on this review page : +1 (866) 276-7707
+1 (270) 612-0975

I really wish I would have read their Better Business Bureau reviews before ordering. They charged my card twice and never sent an order confirmation or an order! Its been 2 months now and I've gotten no where with "customer service". The phone number on the credit card statement doesn't even go to their company. Its a shame that companies like this make it even harder to defend the faith.

I absolutely love it!

I placed an order back on Aug. 24, 2021 it is now Sept. 21, 2021 and I still have not received my order. Customer service is horrible. I have sent them several emails. I would not recommend anyone to order from this company. I had an order they I placed a week after this one coming from China and I already received it. So what that tell you about this company? They full of it. They just take people money and no product.

I was so excited when I came across this company, so I decided to place a order on June 2,2021. To my surprise it never came still hasn’t come today is July 20,2021 I have emailed so many times no response, on top of that 3 weeks ago I was changed $19.99 for some monthly box I never signed up for. At this point I don’t even want to product just my money back. I will contact my bank today to do a charge back plus get a new card, yes this is very inconvenient for me, but I’m not gonna stand by and let someone steal my hard earned money.

I have ordered from here a few times before, and while shipping has been very slow, I have been happy with the T-shirts. My latest order, however, is not bringing me joy! I ordered three of the "free" shirts, and was prepared to pay for shipping. Well... I was charged twice for shipping, and try as I might, I cannot get anyone to respond to my pleas to refund one of the charges. The worse part: the shirts/shipping were put on my elderly mother's credit card. She lives on a very tight budget. She is wrought with worry about the overcharges, but this "Christian" company doesn't seem to care they are hurting one of God's children. I guess they want to worship money more than they want to serve God or others. They had me fooled! I won't be ordering from them again... they ruined it for me.

I ordered a shirt on 06.15.2021 and have not received any feedback on shipment. I also purchased a $10.00 gift card with this purchase but doubt if I will receive it. This is a Christian site? I received an email after my first purchase about a 'free' shirt, which I choose, only paying shipping and handling. There isn't a number to call and the 'forms' to submit only provide a Thank you for completing my form response. Whoever is responsible for this company is not doing a good job. There is no customer service and no confidence for supporters that we are not just being stiffed out of our money, under the guise of supporting a "Christian" T-shirt company. Purchase at your own risk.

I placed an order 2/26/21 and as of today 05/16/21 I have not received my order or a refund although I emailed for a refund but that's okay. I have ordered before and had no problems but after this order and reading other reviews I'm done. I'm sticking with CMTEES and they actually have a contact number to talk to a person. Companies like these give other Christians businesses a bad name.

I recently ordered one of their "Free" shirts. I knew I'd have to pay for shipping, so had no problem entering my debit card info. Their site then suggested other shirts I may like. I clicked on a few, thinking I was adding them to a shopping CART, where I could then SAVE FOR LATER or add to a WISH LIST.

Well, there was no cart. After the last shirt was suggested, their site said my order had been processed (for all the shirts I had clicked on). I immediately tried to cancel my order, but it wasn't an option. So I contacted their customer service right away, but I never received a response. I tried contacting them a second time, a couple of days later, & still no response.

I posted my issue on their Facebook page, and they deleted my comment.

Shady companies w/ poor customer service are nothing new. But the fact that this company claims to have Christian principles is disheartening.

On 10/01/20 I ordered a gray T-shirt with the screen print " Faith over Fear". The shirt arrived on 10/10/20 and the screen print was over 3 inches off center. I contacted the company and sent a picture of the shirt. They said that they would immediately send a replacement. On 10/19/20 still no replacement. I contacted them via email and told them to just refund me that I was done messing with them. I was immediately emailed and told that the replacement had already been sent. About an hour later I get an email indicating that a shipping label had been made. I was so angry that they lied to me that I contacted my bank and filed fraud charges against them and requested that the charges be reversed. On 10/28/20 the "replacement" shirt arrived. It was not even close to what I had ordered. It was a camo T-Shirt with the word "faith" written on it. Please see the pictures. This is a horrible company to deal with and certainly NOT holding to any Christian standard. Please see attached pictures. I contacted the company on 10/28/20 about the replacement being wrong and today is 11/09/20 and they still have NOT RESPONDED.

Love this company. Great quality and customer service. I have never had any problems with them. Shipping can be a little slow, but that's the only negative I can say. Great company!

Great Company!! I order a shirt back in June at the special prices. I got it for that price, too. Then I order my first Christian box and extra t-Shirt. Very nice. Then I cancel that subscription, I couldn't afford it every month. I send email to cancel and I got a very fast reply back. no Problems. Thank you customer services. Then I order a beautiful custom memorial Canvas in honor of my beautiful grandson ,who died at 3 months old. I love this company. Thank you.

They are some heart warming ppl and business. They have fantastic quality in shirts, markers, ect.

I love Eternal Light. I have been ordering from them since husband and wife started their business. Their shirts are the softest shirts I have ever owned and they fit perfectly. Once you order from them you can join the VIP group which is a great group from seeing the new designs early to praying for our brothers and sisters who ask for prayer. Great company that cares about their customers. You will love love love their shirts!!!

Ordered a shirt because I liked the way it looked. Got it and I was more than satisfied with the wear'n' tear/washing/fit.

I recently made a purchase in August 2020. I originally was going to buy one shirt, and then the company offered to sell a 2nd shirt in the color gray which I paid twice as much for the first shirt. When I received the shirts I noticed the colors were similar. One was navy blue and the other one was gray. When I emailed customer support the replies were very slow, and the company's support would not offer a resolution. One reason I ordered the shirts is because the shirts are made in the USA, and I plan to purchase items made in USA from now on. Customer Service is a joke, and would not problem solve and come up with solutions. I rated the company as a 1, and I will not order any shirts from this company anymore, I am a very disappointed and unsatisfied, and would recommend no one buy shirts from this company. If the company would have offered to exchange the item since the shirts were similar in color that would had made me happy, but the company did not offer solutions. I felt the company didn't value me as a customer, and the company did not want to make it right for me as a customer. Do not buy from this company!

I ordered some shirts from this company and did their monthly package which sends me a shirt and a book each month. The quality of the shirts are sub par so I just received my September box and now trying to cancel as they say it's easy to cancel.... it's NOT!!!!!? No phone number, anywhere. Only a place to email I tried that a few times, and it's not going through. So no other way to cancel. I'll keep my September box, but want this cancelled before they send another one so my complain is they give you no way to cancel and the quality is not good. All I want is a cancellation so I get no more boxes, and this is suppose to be a Christian company who advertises easy to cancel. Can you help me with this? My fault....I didn't check for Revdex.com before ordering I trusted them........thank you so much in advance if you can help me.
Product_Or_Service: Monthly shirt and book
Order_Number: EL-XXXXXXXXXX

I ordered the discounted t-shirts which arrived. But since I have received another T-shirt every month and billed $ 19.95 subscription fee which I did not realize was connected to this offer. Now I cannot get out of the subscription.