Eternal Light Cross Company Reviews (%countItem)
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Eternal Light Cross Company Rating
Address: 2707 Horse Creek Blvd, Dora, Alabama, United States, 35062
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Buyer beware. They overcharged me almost $20 for a shirt. I emailed them multiple times regarding the matter and requested a refund. They did not respond to my emails. The shirt was supposed to cost $7.95, but they charged me $27.92. This was the first time I had ordered from them, and will be the last.
The eternal light company over charged me. When I got my bank statement I was shocked.
I was charged $70. $19.95 and $35. And I ordered 2 lights I don't understand why? Please help I love the lights but didn't expect these charges. I am a child of God and struggle to make ends meat .
I think they were $70 and maybe $19.95 shipping and handling. But I think I deserve the extra $35. Please help me with this matter.
Can the customer please provide an order number so we can help assist.
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer have the paper work for these. I didn't realize it until I got my bank statement. I can provide that.
Order was wrong and I can't get a live person to help me.
I ordered a heart light for my dad for his gravesite on July 30. When I ordered it through the website I meant to order the heart with purple lettering. However, when it arrived on August, 10th it the lettering was black. I tried to reach out to someone to help me fix this, but I was instead told that's how I ordered it, which was not my intention, the website was just super confusing because of how many screens you have to go through just to order. I also had an angel light added to my order which I did not consent to. I paid with a card. My order number is -XXXXXXXXXX-X. The SKU is ***
I was reached out to and told to send the item back but by then it was already pass the 30 day return policy. I'm just exhausted by trying to have my item fixed, and it was super special to me.
I would like to have a refund for the item and a refund for the lifetime policy that I ordered with it too.
The customer has been emailed a return label. The merchandise must be returned to receive a refund.
thanks!
8-9 -Ordered 6 shirts and 1 Christian box for a total of $68.74 from Eternal Light Co. Emailed on 8-25 did receive a response 8-27.
The response by email they will be sent out shortly. I had told them that I would report of fraudulent charges and dispute with Visa. 9-2 and still no confirmation of product being sent.
I would love the product or the money returned.
by the time this complaint was received the order was already processed for shipping but if she would like to refuse the package when it arrives we can issue a refund.
We are a small family business that is blessed to be experiencing growth and we are behind on shipping but doing so as fast as possible. We are sorry for the delay.
Eternal Lights did ship the items and was received on 9/4.
There is a charge added to my account without approval for $19.97. I am not sure how they did this.
The order you placed was for several shirts and then you added the Christian Box asbscription trial for $1 to your order. You did not cancel that within the 30 day period before the next box was sent. Would you like to cancel the future boxes?
Overcharging me multiple times for stuff I didn't order.
All I tried to do was order 1 tee shirt and ended up being charged multiple times to the amount of $149.44. I guess I didn't understand what it meant by, The Gift Card option. All I want to do is cancel my order for everything and get my money back because of the numerous charges it put my bank account in the negative, which will probably results in overdraft fees, which I don't have the money for that plus I can't use my account until it gets resolved and I have bills to pay. I'm sorry but I couldn't find my order number, but I did take a screenshot of my bank account to show you.
I just want to cancel my whole order and get my money back
The customer was helped via email when she emailed us prior to this complaint.
I placed an order and added $5 to the order to be sent an item value but never received the item.
When I placed my order I added $5 to get an item valued at $20 but never received the item when my order was delivered. I emailed on 8/18 letting the company know. I got an automatic response saying my message was received and it could take 48 hours. On 8/21 I got a response from Chastity Adams that I should get a gift card. I responded that I never received a gift card. On 8/24 she sent me two promotional codes for $10 off an order that can't be combined together. I responded at first confused, she explained what they were and then I responded telling her this is not what was promised and not acceptable. I have not received any other responses and have been blocked from posting on their Facebook page. I want a refund of my $5 at this point. This company is not honest, I don't want to do business with them.
I want a refund of $5 I don't want to do business with this company. The company should also stop using this deceiving sales practice.
The customer was emailed a gift card for $20 as promised. It was not a physical product. We have voided her gift card code and issued a refund for $5.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund, but want to be clear I was never emailed a $20 gift card as they claim. I was sent two $10 discount codes that couldn't be used at the same time. So, I would have needed to place two separate orders to get a $20 value, I could not get an item for $20 as promised. I can forward a copy of the email they sent with the codes or a screen shot of it.
placed an order on 8/10/20 for 2 replacement ground stakes, charged credit card, never received an email to track my order nor did I receive my order
I placed an order on 8/10/20 for 2 replacement ground stakes, item for $10.00 ($5.00 each). Received an email thanking me for my purchase and they would notify me when purchase was ready to ship. They charged my card on 8/10/20 for $13.86 with shipping. It is now 8/27/20, have not received an email nor my purchase but my credit card has been charged. I just want these stakes ASAP so I could put the solar light cross back on my father's grave or if you cannot supply them credit my credit card.
I have called this business several times with no answer, sent emails with no reply.
Either refund my credit card or send me the replacement ground stakes for the solar powered flag cross
these items are on back order. Customer was refunded.
(The consumer indicated he/she ACCEPTED the response from the business.)
Terrible customer service and only in this for the scam!! They won't respond to cancel the Box...
I ordered 2 t-shirts on 8-2-2020. I was supposed to receive a tracking number within 7 days. No tracking number. Emailed company no answer.
My order number is EL XXXXXXXXXXX. They say this doesn't exists. They deducted $43.89 from my acct. I ordered from this supposed "Christian". Company thinking I would have the shirts by my vaca 8/28/20
I want my shirts before 8/28/20 or a complete refund!
This order has already shipped so I cannot cancel and refund but she is welcome to return for a full refund if desired.
post office Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
I am sorry she did not want to wait on her order. We are shipping as quickly as possible and in the middle of moving to a new more efficient warehouse.
I do not accept their explanation. They stated in their ad turnaround was 7 days. I ordered on 8/2/20 expecting to have them before my vaca on 8/28/20.They didn't ship until after I wrote your company, contacted them , and put it on social media. 8/26/20.Oh but they sure deducted the mo ey as soon as I ordered. So they used my mo ney for 24 days?? They waited until then to do anything with my order?? I am leaving for vaca on 8/28/20. They lied and lied and need to be held responsible.
returns can be sent to
Eternal Light
***
***, Al XXXXX
Just include your packing slip or a note (either one works just fine) that has your name and address or order number and your reason for return so we know how to properly handle the return.
You can also refuse write refused on the package and drop it off at your post office to avoid shipping charges.
There is absolutely no phone number to get in contact with them you can send in your contact information for them to contact with you within the first
I signed up for the free well you paid a dollar for the first box and still have not received any information for it and just want my money back and for them to cancel my subscription and but there's no way to get a hold of anybody would just like to either get my stuff and cancel that subscription someone to call me and talk to me from there
I had done a subscription box for a dollar for the first one still have not received a tracking information almost a month later just wanna know what's going on if they can ship it out then I want to cancel my subscription because I am not waiting this long
We emailed the customer immediately after she placed the orde because the order did not have a complete address on the order form but we have not heard back. We attempted to ship it and the post office rejected it.
below is the address that was provided:
***
*** MO XXXXX US
Our number is XXX-XXX-XXXX.
I also have her subscription canceled for her as well.
I have the order canceled and refunded for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no emails from them stating they needed a corrected address at all! I was looking forward to my items and wearing them to work, I work at a primary building with special needs pre-K.
There is nothing left we can do. The customer was refunded as she requested.
Ordered a shirt on June 22, 2020 and still have not received this item!
Ordered a shirt on June 22,2020! Contacted company several times! Said they would send out again on August,5,2020! Still have not received anything! Contacted company several more times!
Just want a complete refund of my money!
order canceled and refunded
(The consumer indicated he/she DID NOT accept the response from the business.)
They refunded the wrong amount! Should be $24 not $13.95!
What is the order number for the order she wanting a refund for? Maybe that is the confusion.
(The consumer indicated he/she DID NOT accept the response from the business.)
The order # is EL- XXXXXXXXXX
The refund was issued Aug 24th for $19.95. I can supply copies of the customers sales receipt and a copy of the refund transaction, however, there is not a place on this response form to include it.
(The consumer indicated he/she ACCEPTED the response from the business.)
The shirts fit well and I love the fabric and the logo! The fabric is not the heavy duty weighted one or a thin shirt that is see through, but a mid weight one that is perfect for me! No issues with the order or receipt for the shirt.
thank you so much!
Placed order 2 weeks ago - order status is still confirmed - no update.
Referred 2 people having the same issues.
Unresponsive customer service.
I placed an order on 8/4/20; today (8/19/20) my order is still confirmed. I've reached out to customer service and have not heard anything for a week and half. The automated customer service response ask for 48 hours to respond - it has been well of 48 hours. I referred 2 people to this company who are having the same issues. I would not recommend this company to ANYONE!!! This company is supposedly a christian company but they have taken our money and not fulfilling the orders.
I reached out again today (8/19/20) requesting a full refund ASAP. I have 2 open orders with them and want refunds for both.
Customers first order shows it was delivered and confirmed by the post office.
her orders after that have been canceled and refunded and confirmed via email.
Emails are attached.
The customer was helped within 48 hours. We do ask on our website that you allow up to 3 days for a response while we are adding some more people to help.
As noted in SEVERAL places on our site, we are a SMALL "mom and pop" business that is currently experiencing growth that we are learning how to transition into. We are shipping orders and responding to emails as fast as humanly possible. We are Christians and we are working around the clock currently. We ship orders in the order we receive them.
I ordered t shirts from this company on Aug. 07, 2020. I have not been sent a tracking number or heard any more from them since I ordered.
I ordered t-shirts from this company on Aug 07, 2020. Have heard nothing from them since. No tracking number, no email of the date when to expect. The cost was 43.80 by visa card. Order # is EL-XXXXXXXXXX. Ordered from Facebook ad that the company had. When I ordered, I printed my receipt , which said I would get shipping and delivery updates by email. I have received nothing.
I want my money added back on my card
the tracking number says the customer received her order.
XXXXXXXXXXXXXXXXXXXXXX
I ordered the Heart light it was sold out so I waited.
They took the money out of my bank on May 21 I have tried 3 or 4 times leaving messages with my phone number they still have not called or e-mailed me back.
I still want the Heart. It was going to be my little nieces birthday present she lost her mom at 6 years old this is why I ordered it so early her birthday was July.
Does the customer have an order number available?
We have contacted this company and have gotten no response.I placed and order. Never got an email confirmation. But the money was taken out of my bank
My husband called the company several times left messages and received no reply. I sent 2 emails and received no reply. I absolutely love the shirts and all. I originally canceled my membership b4 because it took over a month and I didn't receive my monthly box. I then decided to try again and now it says I haven't placed an order. Yet the money was taken out of my account. I signed back up for the monthly box bc they said they had gotten more help. I even sent them a message on Facebook a few days ago. And still haven't gotten a reply. I hate doing any negative Reviews but this is just bad bc communication with your customers is very important. I just want my shirts I ordered and my monthly subscription cancelled. This is absolutely absurd and rude.
I just want my shirts and my membership canceled. Please
Subscription was canceled June 25th. Then she signed up again July 28th so I have that one canceled as of today.
We do not do facebook messenger it is not an option on our facebook so she may be messaging the wrong people.
The only order that we have pending is a green v neck shirt that reads pray. It is expected to ship next week and we will email a tracking number.
No reply, no merchandise redeived forvorders# ELXXXXXXXXXX-$104.97
ELXXXXXXXXXX-$43.76
Sent 5 emails requesting order status
7/23/2020 placed order online
received email confirmation, order#ELXXXXXXXXXX two personalized crosses $104 97
Order#EL XXXXXXXXXX-$43.76 two women polos.
I have sent 5 requests to ***@eternallightco.com called Alabama office left messages no reply.
Please advise on the order status.
Please cancel and refund my purchases
canceled and refunded
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepted cancelation and refund. Waiting for refund as stated by Eternal Light
Thank you!
The name on my heart was incorrect. I order two hearts one was right and one was incorrect.
Order # EL-XXXXXXXXXX
I order *** on the heart and since it said just *** I would like for it to say *** The other one that I order said *** Jr. and I love it, so can Please have *** corrected.
I want my heart to say *** I know I put *** on the order but when I saw the other one that said *** I loved it, other than that I will be satisfied.
We print exactly what the customer orders. These items are custom made to order. If the customer wants to return it for a refund she is welcome to.
I can supply a copy of the customers order if needed.
Eternal Light
***
*** XXXXX
I ordered 5 custom decals that totaled $75.00 back in May of this year.
As of today I have not received them
Back in May of this year, I placed an order for 5 custom decals from Eternal Light Co. As of today I have not received them. I have emailed them for an update; I have emailed them to refund my money and they responded back saying the items have been shipped or their company's moving and they had the nerve to send me a picture of the boss's new baby!
Right now I would like to get a total refund of my $75.00
Order EL-XXXXXXXXXX confirmed
May 4 at 9:39 AM
Eternal Light Co.
To: ***@yahoo.com
Eternal Light Co. ORDER EL-XXXXXXXXXX
Thank you for your purchase!
Hi ***, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
Custom Always In My Heart Decal Ã? 5
$75.00
Subtotal
$75.00
Shipping
$0.00
Taxes
$0.00
Total
$75.00 USD
Customer information
Shipping address
***
***
*** AL XXXXX
United States
Billing address
***
***
*** AL XXXXX
United States
Shipping method
Standard Shipping
Payment method
Authorize ch $75.00
If you have any questions, reply to this email or contact us at ***@eternallightco.com
I would like a to tap refund of $75.00
She is referring to a promotional email that was sent to all customers to keep them updated with the changes. That was not an email sent to her "in response" as stated. I have a copy of the shipping proof if needed I can provide it. I have submitted it to the post office as a lost package claim. I will go ahead and issue a refund if they locate the package the customer is expected to refuse and return to sender.
I ordered a solar cross for my mother's grave and ordered me one for my garden on July 31. I had a photo and wordings put on it. After reading these reviews yesterday, I thought I had been scammed but got my orders today and they are beautiful! I'm fixing to order 2 more for my sisters.