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Eternal Light Cross Company

2707 Horse Creek Blvd, Dora, Alabama, United States, 35062

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Eternal Light Cross Company Reviews (%countItem)

It sent me an email saying delivered on May 1 but I never received I'm handicapped so I'm at home all the time and my post man knocks on my door
Didn't receive on may1,2020. XXXXXXXXXX XXX.00 credit card

Desired Outcome

If they can't get my product to me I want a refund I called the post and *** said he never delivered

Eternal Light Cross Company Response • May 07, 2020

This customer was already helped via email and refunds were successfully sent to her.

I ordered (2) solar angels & stands from this company before Christmas,have yet to receive the stands.Now they want me to ship angels back for refund.
Sent mult email asking,keep get run around.Now told they can't get them and if want refund to ship angels back!!

Desired Outcome

I will not pay to ship them back the angels,I just want my money back.

Eternal Light Cross Company Response • Mar 19, 2020

The "stands" are additional items. They do not come with the Angels that she purchased. The angels automatically come with a ground stake. The stands have been placed on back order so we refunded the customer for those. Her return was already approved and extended past the return date. She is welcome to return items for a refund.

I ordered from this company concerning an error on my order. The person I talked to in phone was very un cooperative. DO NOT do business with them.
This company has no desire to be of help to customers. I will never do business with them again and would warn others not to also.

Desired Outcome

To simply make a refund or redo my transaction at no furter cost.

Eternal Light Cross Company Response • Jan 09, 2020

The customer confirmed they received exactly what they ordered per the receipt. The items were customized and the customer made a mistake when typing the numbers. We offered to redo the order at the same discounted price but the customer declined.

Customer Response • Jan 09, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is UN true. The never offered to re do my order. I will happily accept their offer if made to me.At no cost to me since the error is theirs

I ordered 4 crosses. On 2 of them they were supposed to have the veterans name and a message. They had nothing on them. I paid extra for that. This co
They will not answer me at all

Desired Outcome

I want them to do what they promised to do

Eternal Light Cross Company Response • Dec 31, 2019

Contact Name and Title: ***, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@eternalightcross.com
On Dec 17th, *** emailed us and stated she received the wrong item. I have pictures of ALL of our correspondence since that email. *** states she has not heard from us, however, she responded to our emails as we helped her resolve the issue. The very last email she sent was saying Thank you.
I can provided images of ALL of our emails to *** and her responses.

Furthermore, we reshipped her order for you and the tracking number shows that *** picked the package up from her post office. I can also provide that information as well if needed.
tracking number: Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
December 23, 2019 at 9:54 am
Delivered, Individual Picked Up at Post Office
*** OK XXXXX

We have apologized for the error and allowed her to keep the wrong items along with the replacements.
This is a small family business and during the holidays when we are rushing to make sure everyone receives their items before Christmas mistakes may happen, but we are more than willing to resolve those just as we did already with ***.

I have ordered one of your product and have emailed your company asking how long take to process never received anything back..
I ordered a solar light cross for my friends that recently passed away and that was ordered 6 days ago simply just wondering how long it take to process the order bc it has been 6 days and still have not received an email. Emailed your company and got no response. My order number is ORDER -XXXXXXXXXX.

Desired Outcome

I am just trying to receive this so I can plan a proper memorial service for my coworkers and I.

Eternal Light Cross Company Response • Jun 25, 2019

Contact Name and Title: *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@eternalightcross.com
Hi *** The only email we have received from you was 4 minutes today at 1:28. I am sorry you are having trouble, I just checked on your order and it is a customized item it is being prepared for shipment in the morning. I also added priority shipping for you so you will receive it quicker! I am sorry for the wait time.

We were over the moon happy with both the product & customer service us top notch!!!

Eternal Light Cross Company Response • May 13, 2019

Thank you so much, ***!

Ordered a canvas from this company, never received my item.
I I ordered a 18"x24"canvas on 4/27/2019. I recreceived a receipt on line for $76.92 (which I have).
I have emailed the company numerous times because I never received a tracking number or any correspondence from them. I have called and left messages and still no re
sponse. Last night this company refunded $7.95 to my checking account, which I dont understand because that's no way near what they owe me and that's not even the shipping charges because those were $6.95. I sent the owner named Trent another email and told him that he owes me $76.92 not $7.95 and to please refund my bank account where the money was withdrawn from. I received no answer, I told them in my last email that I would be filing a complaint to Revdex.com and also to my PayPal account.

Desired Outcome

I want this company to reimburse my 68.97 that they still owe me.

Eternal Light Cross Company Response • May 09, 2019

Refund has been successfully submitted.

Customer Response • May 12, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded me the total amount I paid to them.

I tried to stop an order from shipping to me. I was told I could return the item, but I have no invoice or information to do so.
I ordered two crosses from this company. With some confusion on the website, I accidentally ordered an extra item. I emailed the company on March 12 to modify the order placed on March 11. At that point, it had shipped, but I was told I could return the item for a refund (Ticket #XXXXX). When the item arrived, there was no invoice or return information with the package. I emailed the company on March 18, March 20, and March 21. The response I received on March 21 was told to call XXX-XXX-XXXX. I called this number on March 22 and left a message. I did not hear back by March 25, so I emailed again with no response. *** and *** were the representatives that responded by email.

Desired Outcome

I would like an invoice and shipping label to return the item for a refund as I was promised.

Eternal Light Cross Company Response • Mar 26, 2019

Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@eternalightcross.com
Hi ***,
We do not send invoices in the package because the majority of our packages are gifts for people.
l the paperwork you are missing is emailed to you when you place an order. We will be happy to resend the emails if you need us to. That is no problem.

You are welcome to return products for refunds or exchange. The return policy is listed on the website.
You have 30 days to return items. The return address is
Eternal Light
*** St
***

XXXXX

The last email we received was March 25th @ 1:21pm. It can take a full 24 hours to receive a response to an email when we have multiple emails to respond to. I am sorry you had to wait.

Customer Response • Mar 27, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive an email invoice at the time of purchase as indicated above. I requested another yesterday. It has been nearly 24 hours, and it was stated it may take that long to receive a response.

Eternal Light Cross Company Response • Mar 27, 2019

A copy of the invoice has been emailed to ***@k12.sd.us

Customer Response • Mar 28, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

They offer free merchandise, but customer pays shipping AND Handling charges on every free item even though they are shipped together for far less than what the company charges. Deceptive sales practices at best! BUYER BEWARE!!!

I ordered the cross and it took three weeks for it to come I was very happy with my purchase I also ordered the in loving it memory little stickers that go on your back of your car window it took a little longer but I call someone and they gave me a tracking number and I received the item within a week and a half so I was very pleased with the customer service they be provided me and my items I will be ordered from them again

Eternal Light Cross Company Response • Mar 26, 2019

Thank you so much. We appreciate you.

Paid for shipping and did not receive product.
I placed and paid $7.95 for shipping the order on 2/17/19. The item listed as Free, Only pay the shipping charge indicated. On 2/19/19 I received an email with a tracking number stating my item had been shipped. On the following dates 2/21,2/22,2/24,2/27,3/1 and 3/5 I tracked the order. According to USPS as of date they have not received my item. It has only received "Shipping Label Order." I emailed the company on 5 different occasions and inquired and informed them of the status of my order. On 2/28/19 the company replied to my email stating my order would be picked up by USPS and shipped on 2/28/19. However, as of date 3/14/19 the USPS shipping status has not changed as previously indicated. the item I ordered was personalized canvas "Because Someone we Love.. which was to be Free for a limited time and the customer was just to pay the First Class shipping cost of $7.95 which I paid on 2/17/19 and I have yet to receive my Order.

Desired Outcome

Send me my order asap.

Eternal Light Cross Company Response • Mar 29, 2019

Contact Name and Title: Trent *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@eternalightcross.com
Hello,
Are you referring to the order placed on Feb. 17th going to
***
***
*** CA XXXXX

If so, the tracking number shows the package was delivered to you on March 22nd @1:28.

POST OFFICE Tracking Number: XXXXXXXXXXXXXXXXXXXXXX

If you need further assistance you are welcome to call us at XXX-XXX-XXXX.

If there was a negative I would use it. I ordered a picture and the writing is not straight, the corners not secure and the whole thing is not centered on the canvas. I have written at least 5 times I. the last 4 weeks, including g pictures and nothing. Not even an acknowledgment that they are working on the situation or will get back with me. This is very poor customer service and I spent mo er to be treated this way and this is WRONG..right now it is buyer beware ��

I placed an order for an item listed as Free, just to pay the shipping charge on October 31, 2018. I still have not received my order
I placed an order on Oct 31, 2018 for a personalized canvas "Because Someone we Love.. which was to be Free for a limited time and the customer was just to pay the shipping cost of $7.95 which I did through ***. I have yet to receive my Order and the company will not answer the phone nor reply to my email to check the status. I never received an email confirmation for my order but my credit card was charged for $7.95

Desired Outcome

I would like a refund if I can't get the item I ordered

Eternal Light Cross Company Response • Nov 27, 2018

Hello,
The order was shipped out on Nov. 20th. The order is expected to be delivered Nov 29th. The order can be tracked using the link below:
***

We have sent numerous email to the email provided below:
***@lumos.net

If we can help further just let us know...

I've purchased 4 solar address lights. The only problem was in slow response to my phone call when I had a question. They were mailed in a timely manner, friends love them. Company is almost impossible to reach a live person on the phone, but does eventually respond to email.

Eternal Light Cross Company Response • Nov 15, 2018

Hello ***! We are a small family owned business. There are just a few of us so when we have a lot of customers to respond to during busy seasons it may take us longer to respond to every customers. I am sorry you had to wait for our response. We try to respond to everyone as quickly as possible but sometimes we get behind. If we can help you just let us know! We are glad you are enjoying them.

I ordered 4 solar light angels.They charged my credit card $107.00. I never received a email confirmation. I have emailed twice and called. No answer.
I called them to place order instead on Facebook.
My credit card has been charged $107.00 with no email confirmation as promised, unable to contact them phone again, and unanswered emails. So. money taken...no contact. It is obvious this company is a sham. I have called my Credit card company to alert. Please investigate for fraud. I have learned I am not the only one.
I am requesting a credit to my credit card immediately.

Desired Outcome

I want my credit card credited for $ 107.00.

Eternal Light Cross Company Response • Nov 06, 2018

Contact Name and Title: ***, owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@eternalightcross.com
This order was already received by the customer. The customer received it within 4 days of ordering the merchandise. The order was placed on Nov 1st and she received it on Nov. 5th.
I spoke with the customer this morning and she claims she received the products and is keeping the products.
She did not receive any emails because there was a typo in her email address on file.

Customer Response • Nov 06, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
My email address was given to this company VERBALLY over the phone. I had them repeat it back to me two times. It was their error in inputting my email address, not mine. The companies response is "implying" that it was MY Error in email address on file. It was my error in ordering from this company.

Customer Response • Nov 07, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
I am done with this. Thank you Revdex.com for your assistance in this matter. It is greatly appreciated

Eternal Light Cross Company Response • Nov 07, 2018

Word per Word the statement states:

" She did not receive any emails because there was a typo in her email address on file. "

I never implied anything. I was explaining why the customer did not receive an email. There was simply a typo on the email we have on file. I did not state that the customer is the one who typed the email in. Whoever helped her over the phone made a typo on the email address as stated in my response.

I bought the light maybe a year ago and went to put it away for winter , took batteries out & o-ring on battery cover broke ! Can't get ahold them!!!
I bought this solar cross and a solar angel before summer to have and went to get them end of season to bring home and clean up and I took the batteries out & the o-ring was broke ! Wasn't used long !and I deserve a replacement o ring for it or I can't put it Barack out cause water will damage it !!

Desired Outcome

A new battery cover and seal !

Eternal Light Cross Company Response • Nov 06, 2018

This customer has received replacements. All tracking numbers state the package were delivered.

I realized I had entered the wrong date on a memorial piece. They will not respond to calls,emails I want my money back!
They charged me for the shipping on the 1st piece. I didn't mean to click on the order 2 additional pieces for extra. I then realized the date was going to be wrong and I contacted them regarding this issue. they respond back with an email stating thank you for your order and it will be shipped, already charging my credit card. they didn't read my email. I asked to kindly remove my order as the shipping address wasn't even where I live.

Desired Outcome

I just want my money back so I no longer have to deal with them.

Eternal Light Cross Company Response • Aug 16, 2018

I am sorry that you entered the wrong dates for your order.

We did receive your email asking to cancel the order because of the mistake entering the dates.

Your order has been cancelled and refunded back to your card.

If you would like to order with the correct dates, it might be easier to order by phone with one of our customer support members.

Again, I am sorry for the trouble you had.

Customer Response • Aug 16, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

I ordered a product from them on Aug 4 2018, and on Aug 6 2018, they charged me for 4 more items I didn't order, they will not answer there phone
I ordered a product from them on Aug 4 2018, and on Aug 6 2018, they charged me for 4 more items I didn't order, they will not answer there phone, so these orders can be canceled, they will not respond to e-mails, there is no way to get a hold of this fly by nite company.
If I could talk to some one , getting my order canceled should be an easy issue, but it's been days and they will not answer there phone

Desired Outcome

I want my orders canceled, since I didn't place an order, and I want a full refund, and they should always have to answer their phone

Eternal Light Cross Company Response • Aug 16, 2018

Hey ***,

I am sorry that you had trouble placing your order.

I do see where we received your request to cancel the order.

We have cancelled the order and issued a refund back to your card.

If you need help ordering the correct quantity, please reach out to our customer support team by phone, and we will be glad to help you.

Customer Response • Aug 18, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
it's pretty shaddy, how all this went down, I didn't even order anything, and they charged my card around 300 bucks, which is a ***, they need investigated

Unable to delete items from cart and unable to contact them by telephone. 5 email sent.
This company is saying I ordered items from them. I did NOT. I could find no way to delete items so I closed the browser. Now they are sending me emails about my orders. I did NOT place any order with them and don't know how they got my charge account number. I have tried repeatedly to call them and all I get is no one is available, call back later. I called 6 times and got this message. This company is terrible to deal with and contact!

Desired Outcome

I do not want my credit card charged.

Eternal Light Cross Company Response • Aug 16, 2018

Ms.,

I am sorry that you had trouble placing an order.

We do not have a way of placing an order without your credit card information. If your credit card was charged, you must have entered it by accident.

I do see where the order you placed did process and come through, but we did receive an email from you to cancel the order.

We have cancelled the order and reversed the charges back to your credit card.

If you need help ordering in the future, I would suggest calling our customer service team and ordering by phone.

Customer Response • Aug 16, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

I ordered 1solar light flag cross and received it in a timely manner. Love the product. It came in a brown box with red and blue tape and a sheet of instructions. No invoice or company information sheet. This was an online order. When I checked my credit card statement I have been charged 140.00 the price for 4 lights. There is a 4 printed on my statement before the phone number. When I call to discuss the issue music plays for a few minutes then a recorded message says no one can assist you now and to call back later so I sent them a private message to try and get the issue resolved. We talked for a few minutes and I thought things were going well. They asked had me describe the product and box. After a few minutes they blocked me and deleted our conversation. I tried to phone again with the same results as above. At first I felt like this was just a clerical error and could easily be resolved. I would like a refund for the 3 items I didn't order or receive.
Product_Or_Service: Solar lighted cross
Order_Number: Online order

Desired Outcome

Billing Adjustment Please contact me. I expect to have the additional charges removed from my credit card statement within the next 30 days.

Customer Response • Aug 16, 2018

They did contact me the day after I made the complaint.
They said they would refund the 105.00 to my credit card account.
I am happy to say that I received my statement yesterday- And they did refund my money.

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Address: 2707 Horse Creek Blvd, Dora, Alabama, United States, 35062

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