Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has obviously found a legal way around taking responsibility for any activity that goes on within their website. I am disappointed that Etsy had not found a solution to problems that arise such as these so that its consumers don't get ripped off by sellers. I will make it clear once more that the postal service will not allow me the buyer to file the claim for damages. That must come from the seller of the item. what is Etsy's policy for a refund on damaged item if the postal service will not allow the buyer to file a claim. So pretty much I feel like Etsy has allowed buyers to be ripped off money when a order arrives broken. I have filed a claim with my credit card for this item. I will have to wait and see if they will give me my mkney back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2014

To:                The Revdex.com
                    [redacted]
                    [redacted]
Via Email:       [redacted]
Re:                Case # [redacted]

Dear [redacted]:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated December *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.”

In the rejection, the Customer claims that he has been charged Etsy fees while his account was suspended.
According to our records, the Customer’s account was suspended on November **. The Customer did not incur any seller fees on their bill for services after this date.  The fees that the Customer incurred in November were previous to the date that their account was suspended.
For additional reference, the Customer was provided with an explanation of these fees today, December **, as well as a screenshot of how their November itemized bill appears while signed into their account.
For more information about Etsy’s fees, the Customer can refer to our Fees Policy page: [redacted]

In the event the Customer requires additional assistance with paying the bill, he may wish to reach out to our Billing team directly ([redacted]).
We’re sorry to hear that the Customer was concerned by this balance in his account. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted].  

Sincerely,


[redacted]
Etsy, Inc.

[redacted]
[redacted]                [redacted]...

[redacted]
                    [redacted]
                    [redacted]
[redacted]         [redacted]
[redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated May **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the Complaint, the Customer states that she was unable to locate the transaction information for the order she placed with an Etsy seller (the “Seller”) and had “tried checking my order and now they say I did not order anything from them.” To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.

I see that the our Support team ([redacted]) has been in touch with the Customer to attempt to assist them with locating their order. According to our records, the Customer has two accounts with Etsy - [redacted] (which has two “i”s) and [redacted] (which has one “i”). The Customer must log out of  [redacted] and sign into the account with which she made these purchases, [redacted]. Once logged into the proper account, the Customer may reach out to the seller using our Convos feature.

In the event the Customer is not able to resolve this with the Seller, they may contact our Trust team for more information about our dispute system. Should the Customer have any questions about this process she may contact [redacted].

Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].


Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]
 "On 2/**/14, a member of Etsy’s Integrity Team reached out to the Customer and informed her that certain of her items did not qualify to be sold on Etsy because they were not made or designed by the Customer, and did not otherwise conform to Etsy’s policies about what may be sold. Etsy removed these listings."
1) If my items did not qualify to be sold on Etsy's marketplace, than Etsy Inc. must apply its "Terms of Use" to ALL members who have seller account and sell iphone cases that are made by third parties over sees. A few examples of such shops are listed below:
[redacted]
It is unethical and bias to only suspend certain shops while choosing to ignore many other shops who sell the SAME EXACT iphone cases (which according to Etsy, Inc are "not made or designed by the customer, and do not otherwise conform to Etsy’s policies about what may be sold"). Many of these shops have been flagged by me on numerous occasions (I have record of each occasion) and Etsy chose not to take any action against these shops in the same manner as they did when my shop was flagged. Therefore, it is safe to conclude what I was selling was in accordance with Etsy's Terms of Use band my shop was wrongfully suspended. 
Moreover, Etsy allows 100's of sellers to continue selling items that are not "handmade" or "vintage" after they are brought to Etsy's a Integrity Team's attention, while suspending certain shops for selling exactly the same items. These practices are considered discriminatory, bias, and should be penalized by law. A search on Etsy with the following key words "Chanel Iphone Case" [redacted] brings up 100's of listings that are listed in Etsy's handmade category- Etsy does not remove them and continues to make millions of dollars on listings similar to what I had in my shop. Many sellers sell exactly the same phone cases, therefore Etsy's legal team cannot argue that they are "original" or "handmade" and mine were not. See below examples:
[redacted]
2) I have cancelled over 80 orders to date and I have $104.04 in "transaction fees" that have been credited to my Etsy Bill (see attachment), but Etsy, Inc. refuses to refund this money back to my credit card ending in [redacted] as was promised to me on February [redacted], 2014 by [redacted] from Etsy's Integrity Team in her email.
When emailing Etsy about the money due to me (see attachment), Etsy does not even find it necessary to respond to me. Once again I have cancelled over 80% of my orders to date, like I was instructed by [redacted], but these fees are still sitting in Etsy's bank and have not been returned back to me.
I am demanding that my "transaction fees" and my "listing fees" be refunded back to my credit card ending in [redacted] because my shop was wrongfully suspended as indicated by the sample shops that I've linked above (all which are still open). If my money will not be refunded to me, I am going to process a chargeback with my credit card for the full amount that Etsy charged me for services that were not rendered to me, but are being rendered to similar shops as mine.
Finally, I sincerely appreciate your invitation to contact Etsy directly via email about this issue, but unfortunately no one from Etsy responded to the last 10 emails that I sent regarding this matter. 
Regards,
 
[redacted] 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]
[redacted]                [redacted]
                    [redacted]
                    [redacted]
[redacted]       [redacted]
[redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated August **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer notes that he had two open unfulfilled orders at the time his account was suspended. To clarify, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.
However, as a courtesy, we have contacted the Seller the Customer purchased from on the Customer’s behalf.  Please note that both orders placed by the Customer prior to their account suspension have now been cancelled and refunded in full.  
Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,

[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Etsy has set forth the same stock response reinstating a highly unfair policy that has severely impacted my business. I demand a personalized dialogue and reinstatement of our account with limitations as specified. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You are correct, I did misunderstand the charges. Because I continued to receive bill notices in my email, and was unable to log-in to my account I was under the impression that I was receiving new bills. I have no problem paying the $30.00 for the month that I did use the service.
I have been off the site for several years and would like to be able to regain use of my seller's account. I ended up having one complaint from a buyer who was very rude and has probably complained about several items. Once I received that complaint and lost access to my account I ended up getting more complaints. It was a nasty catch 22, where I wasn't able to look at any of the information, including shipping information. I used [redacted] to find as much information as I could on the orders I needed to send out, but was unable to do so in a timely manner.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I appreciate etsy's attempt in answering the complaint - however they had an opportunity to facilitate a resolution with [redacted] and  they choose not to. Since etsy manages the site where transactions occur, they should bear some of the responsibility of this transaction. However, I'd rather make a report with Revdex.com on [redacted], but I could not locate that business. If [redacted] is registered with the Revdex.com, please let me know how to report this company. How is it reasonable that the seller has been paid for an item, and I have nothing? The reasonable response would be something in the form of a refund, the frame, or something that is similar to the frame. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]

[redacted]                [redacted]
                    [redacted]
                    [redacted]
[redacted]        [redacted]
[redacted]                [redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated October *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction.”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the Rejection, the Customer states that a product ordered from an Etsy seller (the “Seller”) was not marked as shipped. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.
According to our records, this order between the Customer and the Seller was canceled on October * and the Customer has been fully refunded. When a seller submits a transaction for cancellation on Etsy, Etsy considers the transaction to be over and void at the moment it is submitted.
Furthermore, because the Customer has received a full refund, Etsy is unable to require that the Seller send the item as well.
We are sorry to hear that the Customer did not have a satisfactory experience with the Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
Etsy considers this matter closed at this time. If you have any questions, please contact [redacted].


Sincerely,
Frankie
Etsy, Inc.

[redacted]
[redacted]                [redacted]
                    [redacted] [redacted]
                    [redacted]
[redacted]       [redacted]
[redacted]                [redacted] [redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered and that this concern was not resolved via Etsy’s case system.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. As previously noted, the Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see that this Customer filed a case on Etsy, but that their case was closed as the Seller failed to resolve the case in a timely manner. As a result, the Seller’s account has been suspended.  The Seller will not be able to return to Etsy until they resolve the Customer’s complaint.  
As the Customer paid for this order via [redacted], Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf.  As noted to the Customer in their case log, we would now recommend that they contact their bank or credit card issuer to open a claim.
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

[redacted]

[redacted]                [redacted]
                    [redacted]
                    [redacted]      [redacted]                [redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the rejection, the Customer alleges that she was advised by an Etsy Administrator that her account would be reopened after several outstanding issues in her account had been addressed.
The Etsy Administrators assisting the Customer at various times advised her that once the outstanding issues in her account were addressed, the Customer’s account status would be reviewed. However, the Customer was at no time advised that her account would be reopened.
Due to the high volume of policy violations in the Customer’s account, we determined that Etsy must refuse service to the Customer in order to protect the integrity of our marketplace. Unfortunately, reinstatement of the Customer’s account is not possible. We consider many factors when making these difficult decisions, and, in accordance with our policies stated above, Etsy may refuse service to anyone, for any reason, at any time.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted]  

Sincerely,

[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I reject because I have emailed both etsy and [redacted] and haven't got a response and it's been three business days if not longer.Nothing for what I can see is being done.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]                   [redacted]
                        [redacted]
                        [redacted]         [redacted]                   [redacted]
 
Dear
Mediator:
 
This letter
sets forth Etsy’s position regarding the third rejection to our response to the
complaint dated June **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service,
Etsy.com, is a marketplace where people around the world connect to buy and
sell unique goods.
 
To use the
site, each individual must agree to Etsy’s Terms of Use and other site
policies. [redacted] (the “Customer”) is an Etsy member and we again remind the Customer that
by using the site, the Customer agreed with Etsy’s Terms of Use. 
 
Since the
Customer did not file a timely case with Etsy’s dispute system by the specified
deadline, we were unable to assist with this matter. In accordance with our
Terms of Use, “You release Etsy (and Etsy's officers, directors, agents,
subsidiaries, joint ventures and employees) from any and all claims, demands
and damages (actual and consequential) of every kind and nature, known and
unknown, suspected and unsuspected, disclosed and undisclosed, arising out of
or in any way connected with disputes with one or more users, or an outside
party.”
 
We truly
hope the Customer is able to resolve this matter with the financial institution
used to make this purchase.
 
Etsy
considers this matter closed at this time. If you have any questions, please
contact me at [redacted].
 
 
Sincerely,
 
 
[redacted]
Etsy, Inc.

[redacted]
 
[redacted]                  [redacted]
                        [redacted]
                        [redacted]
[redacted]      [redacted]
[redacted]                  [redacted]
Dear Mediator:
This letter sets forth Etsy’s position regarding the Complaint dated May **,
2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods.  To
use the site, each individual must agree to Etsy’s Terms of Use and other site
policies.  [redacted] (the “Customer”)
is an Etsy member and agreed with Etsy’s Terms of Use.
The Etsy Terms of Use state,
“Your Content and your use of Etsy shall not:
Infringe upon any
third-party's copyright, patent, trademark, trade secret or other proprietary
or intellectual property rights or rights of publicity or privacy.”
 
Etsy’s Copyright & Intellectual
Property Policy stipulates, “Etsy may act expeditiously to respond to a proper
notice [of infringement] by (1) removing or disabling access to material
claimed to be subject of infringing activity; and (2) removing and
discontinuing service to repeat offenders.”
The Etsy Terms of Use further
state, “Etsy reserves the right to refuse service to anyone, for any reason, at
any time,” and “Etsy reserves the right to suspend and/or terminate a person's
account or any accounts held by that person by virtue of association, including
all usernames under which that person operates on Etsy.”
 
Etsy received multiple notices
regarding infringing items, including items in a shop associated with the
Customer. Each time Etsy received such notices, Etsy removed the infringing
content and notified the Customer via email that receiving multiple notices
such as this would result in the loss of selling privileges.
 
Infringing on others’
intellectual property is a serious legal matter. Pursuant to Etsy’s policies,
all shops associated with the Customer were closed.
 
We understand that the
Customer may have experienced confusion. However, we warned the Customer by
email including on February **, 2014, to not relist the material without
authorization. Unfortunately, as a result of further violation of our policies,
the Customer is no longer eligible to be an Etsy member in any account.
 
Etsy considers the matter
closed at this time.  If you have any questions, feel free to contact me
at [redacted].  
 
 
Sincerely,
 
[redacted]
[redacted]

BEWARE WHEN YOU PURCHASE ON ETSY. They are like [redacted], and even the Revdex.com, that have a company but it's impossible to talk to anyone to get anything resolved. DO NOT BUY FROM [redacted] they will NOT forward the item that you purchased. Just be careful. Most people that sell on Etsy are honest, but [redacted] is not. Etsy won't return my emails, they send those automated emails that explain the steps to take, but even when you follow the instructions, an email isn't going to refund your hard earned money.

I have long purchase history with Etsy. I love the site to look for unique handmade gifts for friends and family. My sister also has an Etsy account with a store attached to it. I am not sure why but my sisters account was suspended. She lives in seperate household and uses it as her source of income. I work full time and have no association with her shop. They suspended my account with no explanation. I emailed asking why. They replied with very invasive questions about my full name, address, etc. I replied with the answers. They still refused to reinstate my account and provided this as the reason why: "we will be unable to provide additional information regarding this connection or reconsider our possition on this matter"
Yep, that was pulled directly from the email, typo included. I don't even know what that means. They suspended my account with no explanation because I have family member who I do not live with who has a suspended account. This is a real shame because the only people who will suffer from their stupidity is the sellers I would have purchased from who run these businesses out of their houses to make ends meet. Good job Etsy.

background-color: rgb(255, 255, 255);">
[redacted]

[redacted]                [redacted]
                    [redacted] [redacted]
                    [redacted]
[redacted]       [redacted]
[redacted]                [redacted] [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated November **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer did not open a case on Etsy for this transaction within the 60-day eligibility window. I can also see that the Seller did not mark the order as shipped, so as a courtesy, I contacted the Seller earlier today, November **, about the status of this order.
As a venue, Etsy is not directly involved in the transaction, and we are unfortunately unable to fully mediate between the Customer and the Seller outside of our dispute system. However, the Seller will not be eligible to sell on Etsy again until any outstanding disputes are resolved.
As the Customer paid for this order via [redacted], Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf. We would recommend that the Customer therefore contact [redacted], or their bank or credit card issuer, to see whether they are able to obtain their refund.
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
they have forced me to retain their services and to charge a full monthly fee for a service I not only do not have use of, but have asked to close.Etsy has not proven any evidence that I have had the said products returned to me. The customer in question has neither provided pictures or items to support her claim of item not as ordered.Etsy has not acknowledged that I have submitted repeated documentation to the effect, that I have not received back the actual products. The single package I received was not in the same condition it was sent to this customer, nor was the order returned in it's entirety.This customer has only a shipping slip saying she sent a parcel to me. I have repeatedly defended myself regarding this matter, only to have this customer now claim a doubling of the original returned order for aprox $400 and is now asking for over $800.Etsy does not acknowledge that this customer has no shipping invoice for any returns but the first package.Where is this other product.Where is the shipping ticket saying she has returned it.Why does Etsy not believe my many attempts at reasoning with them about this issue.Etsy needs to justify this request for $800 plus dollars.Etsy needs to prove that I have these products.Etsy needs to show the math that adds up to this amount including some kind of documentation and proof of the contents of the package that was sent tome.I have the right to refuse service to anyone. I have the right to arrange solutions with my customers. I and this customer are the only ones that really know what is going on, therefore unless Etsy can document the charges, it is ridiculous for them to assume that they have the right force me to pay money to people for items they not only were happy with, but as I pointed out on several occasions, this customer was pleased with her purchases and were openly selling these products on her Etsy website. This demand for my self to pay money, only on someone's "feelings" and no documentation is ridiculous. Etsy has no right to force me to pay for services that first are not even in service, pay a large amount of money without any documentation on the customer's part to support that would even show them as being sent to me.Does Etsy even read the information.They continue to say pay, however what [redacted] would pay anything without some solid numbers with documentation first??Etsy continues to give emotional and here say responses. Where is the proof??? I have said I do not have these products, the customer has no shipping ticket for the others and I have contested the first shipment as being incomplete and not in the condition it was sent to this customer.I have no other record of being less than an excellent seller on Etsy with excellent reviews from my customers.I will not accept their position as either ethical or legitimate.No one would succumb to this kind of bullying and I will continue to fight for justice in this situation.I have read reviews from other sellers on Etsy and I am now aware that I am far from the only seller on Etsy that is being treated this way. I encourage other sellers to stand up for their rights as well. I am perfectly comfortable with Etsy suing me for going public. I would love to take this situation to a higher court. They may be a corporation of power, but the truth has it's own power. I will never accept this as the final answer. It is unfair, bullying and quite clearly a scam to try to make people pay for services they themselves have suspended.Again, my agenda is to have my account closed with Etsy, proof of the items returned, as I disagree with the assumption that the package had the entire product and that it was partially missing.The other refund is for ????? Show me the proof of return. Answer my assertions that these items have already been sold on this customers site. If this customer was so unhappy with me and with my product, why did she continue to order several orders from me? This makes no sense.I will seek answers until these issues have been settled. Enough with the emotional we're sorry but you have to buckle to our wishes. I will not. This needs to be given the attention it deserves and I deserve the answers to my questions. I am quite willing to continue this until I find some justice.Regards[redacted]

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I do appreciate that your site is "legally not responsible" I feel it has condoned this sellers actions by allowing them to sell on their site. Even after all of this. An update to the case....etsy decided I the buyer of the dress had to pay shipping to send back to china $75, even though I clearly received an entirely different product than I ordered to get my money back. Then the seller wouldn't give her address so etsy said I should take it up with paypal and they will close her shop until resolved. Well, the day they did that the seller finally wrote back including a false paid invoice type thing claiming she put the refund through pay pal. Pay pal has not record of this and etsy closed the case and reopened her shop! I now have a claim through my credit card company because she provided these false documents on record they can reverse charge but I have to wait 45 days. This happened the day of my wedding! I literally have spent a countless hours just trying to get my money back. This seller is false advertising, falsifying documents and you allow her to sell on your site. Despite my emails to etsy this case remains closed and sellers shop is opened. I still have no refund and am out an additional $1200 on my new dress. This is crazy! This is not a case of buyers remorse. I wanted the dress I ordered very badly. I'm just upset I have to go through all of this to get what's right. I'm upset that etsy doesn't take a stand when customers are clearing showing them a seller should not be allowed to sell. This case is so black and white yet you just respond with legal jargon and suggestions is already thought of. I want action against this shop. They lied to both of us about refunding and resolving this just to reopen and nobody address it, in fact I got back the general response from etsy, just wait 5 days to see if you get it! I called paypal and showed them her document and they said they had no record of this and it wasn't any form they ever seen. So what as I the buyer could have done differently? Nothing. I trusted your seller to deliver as promised for my wedding, and here we are months after ordering and I have nothing but hours writing letters like these to show for it. Take a stand and don't allow sellers that behave like this to sell on your site!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Mediator:
This letter sets
forth Etsy’s position regarding the response to the rejection filed March [redacted],
2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods. To use the
site, each individual must agree to Etsy’s Terms of Use and other site
policies. As [redacted] (the “Customer”) explained in the rejection, the
Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of
use.
In the rejection,
the Customer states that she emailed Etsy about a transaction and has not
received a response. Please note the complaint is time stamped as 1:58p.m.
Just after the
Customer submitted this complaint, on 3/*/14 at 3:23 p.m. a member of Etsy’s
Trust & Safety Team, which handles these issues, responded to the Customer.
Etsy told the Customer that she can file a case for this order when she becomes
eligible to do so. One can determine whether a transaction is eligible for a
case by calculating the order’s processing time plus Etsy’s estimated shipping
days. If a seller does not add their own processing time, the order is
automatically given a 5-day processing time. Etsy informed the Customer that
based upon this, she may file a case on March [redacted], 2014.
Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy … from any and all claims, demands and damages … of every kind and nature … arising out of or in any way connected with such disputes.”
Please
note that the item the customer purchased was from the Etsy user ‘FESTclothing’
who operates a shop on Etsy. ‘FESTclothing’ is not an Etsy employee. Pursuant to Etsy’s
Terms of Use, the Customer releases Etsy from all claims, demands and damages
arising out of or in any way connected with this dispute. Etsy did not receive
any payment from the Customer for this purchase.
It is unfortunate that the Customer did not
have a satisfactory experience purchasing from a seller on Etsy. The Customer
may wish to file a case when she becomes eligible to file a case on March [redacted],
2014. The Customer can reach out to the Etsy employee who reached out to her
with any questions, or she can email [redacted].
If you have
any questions please contact me at [redacted]
Sincerely,
[redacted]
Etsy, Inc.