Etsy, Inc.

November *,...

2015
[redacted]                [redacted]
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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated November *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that she purchased a wreath from a seller on Etsy (the “Seller”) and that she the wreath may be significantly not as the Seller described in the listing purchased.To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer opened a case on Etsy for their transaction with the Seller on October **. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. If necessary, Etsy Administrators may assist in the mediation of the dispute. Our records further indicated that the Etsy Administrator mediating the Customer’s case determined that the item the Customer received was not significantly different than the Seller’s listing description.
The Customer may note that, pursuant to Etsy’s policies, we do not mediate cases based on the overall quality of an item received, but must make a determinations in these disputes based on material differences between what is received by a buyer as compared to what was listed by a seller.
The Customer was advised to continue pursuing a resolution with the Seller directly. It’s up to each seller to decide how to resolve these kinds of disputes with the buyer. According to our records, the Seller has offered a resolution to this matter that is within their own shop policies. The Customer has declined this resolution.
While we understand that the determinations made in our dispute system may not please every member, please be assured that we have not come to our conclusion without great deliberation. We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer has any further questions about Etsy’s dispute system, she may contact our Trust team for more information at [redacted].
Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].
Sincerely,
Carly
Etsy, Inc.

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Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated September *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer did not open a case on Etsy for this transaction.  As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system.  Unfortunately, the 60 day window to open a dispute for this order has expired.
As the Customer paid for this order via [redacted], Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf.  We’re sorry to hear that the Customer has been unsuccessful in obtaining a refund both through [redacted] and their bank.
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 
 i have tired to email and call them and I have gotten no where if the seller agreeded to there terms they should be fine since they haven't lived up to it they have taken my money and it is now dec * and I haven't yet seen my refund or my candles I won't walk away from this until something is done about it. they might think $110.00 isn't something to fight over but to a single mom that is busting her butt working two jobs and raising kids and a grandchild on the way i'm not giving up. this should go public so no one else has to go through what i'm going through they should be able to sell anything else again since they aren't sending what I paid for.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Dear
Mediator:
 
This letter
sets forth Etsy’s position regarding the complaint dated March *, 2014 against
Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goods. To use the site, each
individual must agree to Etsy’s Terms of Use and other site policies. The
Customer Cheri Morris is an Etsy member and agreed with Etsy’s Terms of
Use. 
 
Etsy’s
Terms of Use state, “You release Etsy (and Etsy's officers, directors, agents,
subsidiaries, joint ventures and employees) from any and all claims, demands
and damages (actual and consequential) of every kind and nature, known and
unknown, suspected and unsuspected, disclosed and undisclosed, arising out of
or in any way connected with disputes with one or more users, or an outside
party.”
 
In the
Complaint, the Customer claims an item she purchased from an Etsy seller (the
“Seller”) was defective and that the Seller agreed to send a replacement.
According to our records, the purchase was made on August **, 2013, and the
Customer’s deadline to file a case with Etsy’s dispute system expired on
November **, 2013.
 
While the circumstances
did not allow the Customer to file a timely dispute, it appears that the Seller
shipped a replacement item via DHL on March *, 2014, and provided the tracking
number [redacted].
 
Etsy
considers this matter closed at this time. If you have any questions, please
contact me at [redacted]
 
 
Sincerely,
 
 
[redacted]
Etsy, Inc.

[redacted]                [redacted]...

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Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated October **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims her account was suspended due to overlapping information with another account. Our records show that because of policy violations, another Etsy account that the Customer holds was suspended. As a result, the accounts the Customer is referencing were suspended as well.  
The Customer’s accounts were suspended for not resolving a non-delivery case and for an overdue balance in one or more related accounts.  The Customer was contacted yesterday, October **, in regards to the action required to resolve these concerns.
We do not make the decision to suspend service without great consideration and are sorry for any inconvenience caused to the Customer.  In the event the Customer has further questions about the actions required to reinstate their accounts, we would encourage them to reach out to our Trust team directly ([redacted]).

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,

[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I understand the reason for a suspension, Etsy provided a " final warning" and I agreed to that. IP addresses have nothing to do with this because I told [redacted] and [redacted] that they would
process these orders while picking them up at my house.
etsy has refused customer service PRIOR to any account suspension. 50+ emailed for assistance went unanswered, I would receive random emails from admins who would not respond back after I responded. None of these emails offered advice or assistance. 
Etsy is is choosing to suspend my shop for a false accusation. Perhaps their internal tools can access my webcam from the day of and see for themselves...... 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

February
[redacted] 2014
 
To:                            The
Revdex.com
                                  
[redacted]
Via Email:             [redacted]
Re:                             Case
# [redacted]
 
 
Dear [redacted]:
 
This letter sets
forth Etsy’s position regarding the response to the complaint filed February [redacted],
2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods. Individuals
may open up his/her own shop on Etsy to sell unique goods. To use the site,
each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the rejection, the Customer was a buyer
on the Etsy site and as such agreed to Etsy’s Terms of use.
 
In the complaint,
the Customer states that she did not receive an item from an Etsy seller and
she requests a refund.
Etsy’s Terms of Use state “[s]hould you
have a dispute with one or more users, or an outside party, you release Etsy …
from any and all claims, demands and damages … of every kind and nature …
arising out of or in any way connected with such disputes.”
Etsy customers may file non-delivery
cases via Etsy’s case system to resolve disputes such as these. It appears that
the Customer has filed a case with this seller. Etsy’s Trust and Safety Team,
which moderates these disputes, explained to the Customer and the seller that
the seller must provide proof of shipping within one week of 2/**/14. The
Customer’s case is still open at this time, and we encourage the Customer to
resolve the case in this fashion. The Customer may also wish to dispute the
case with the appropriate payment merchant, Paypal.
Please note that the item the customer
purchased was from the Etsy user ‘[redacted]’ who operates a shop on Etsy. ‘[redacted]’
is not an Etsy employee.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims,
demands and damages arising out of or in any way connected with this dispute.
Etsy did not receive any payment from the Customer for this purchase.
If you have
any questions please contact me at [email protected].
 
Sincerely,
 
[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is un-satisfactory to me and I will file a complaint via etsy since I am able to do so at this time
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will never accept a false accusation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated July **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer received a full refund from the seller on July **, 2014 and this transaction has now been cancelled.  In the event the Customer requires further assistance, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

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Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated June **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “You must keep your account information up-to-date and accurate at all times, including a valid email address.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the Complaint, the Customer states that she did not receive communication regarding the case opened by an Etsy buyer (the “Buyer”). To clarify, all communications were sent to the Customer’s provided email address, which they are responsible for maintaining and keeping up-to-date.  

We’re sorry to hear that the Customer may not have received these communications and we would be happy to assist them moving forward. In the event the Customer is not able to resolve this with the Buyer directly, they may contact our Trust team for more information about our dispute system.
Should the Customer have any questions about this process she may contact [redacted].  However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted]


Sincerely,

[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
"Etsy cannot ensure that a buyer or seler will actually complete a transaction."           If that had been told to me before, I would have never have tried to make a purchase through this website."The Seller made attempts to contact the Customer."          That is a 100% lie.When I went back to the website again, there was no briefcase shown nor any contact information for the "Seller."   How was I supposed to pursue a phantom?All of a sudden, with an inquiry by the Revdex.com, Etsy is suddenly "responsible."   If they know where this seller is, they can contact the seller and cancel the transaction-----which is what I have been asking for.  There better not be any charges to my charge card-----I have received nothing.?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

[redacted]
 
[redacted]                   [redacted]
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[redacted]         [redacted]
[redacted]                   [redacted]
 
Dear
Mediator:
 
This letter
sets forth Etsy’s position regarding the complaint dated May **, 2014 against
Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goods. To use the site, each
individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of
Use. 
 
Etsy’s
Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually
complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and
Etsy's officers, directors, agents, subsidiaries, joint ventures and employees)
from any and all claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected with disputes with one
or more users, or an outside party.”
 
In the
Complaint, the Customer states that she had not received the order she placed with
an Etsy seller (the “Seller”). To clarify, the Seller that the Customer
purchased from is not an employee
of Etsy, but rather a person who operates a shop on Etsy.
 
According
to our records, the Customer did reach out to our Trust team ([redacted]), who responded to each of the
Customer’s emails about this issue. On April * and May **, 2014, our Trust
representatives suggested that the Customer file a case with Etsy’s dispute
issue so that we could assist her with this matter. We also informed the
Customer that the case must be filed by the May **, 2014 deadline in each of
those two emails. The Customer failed to file such a dispute by the deadline.
 
Our records
show that we have continued to respond to the Customer’s emails on May ** and
May **, 2014. However, as the May **, 2014 deadline for a case had passed, we
were unable to further assist with this matter.
 
It
is unfortunate that the Customer had an unsatisfactory experience with the
Seller. The Customer may consider filing a claim with the credit card company or
bank used for this transaction. Etsy considers this matter closed at this time.
If you have any questions, please contact me at [redacted].
 
 
Sincerely,
 
 
[redacted]
Etsy, Inc.

[redacted]
[redacted]                [redacted]...

[redacted]
                    [redacted]
                    [redacted]
[redacted]       [redacted]
[redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated September *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as described, in that it was received later than expected. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.  
Please note that Etsy is a marketplace made of individual Sellers with their own return policies, and Etsy is unable to mediate returns or partial refunds.
However, as the Customer has commented that there was an agreed by delivery date that may not have been honored by the Seller, Etsy has reopened the Customer’s case for further review. The Etsy Case system is a platform where buyers and sellers can work together to resolve issues with an order. If necessary, Etsy Administrators may assist in the mediation of the dispute.
We ask that the Customer now update their case log with any additional information they believe may be relevant to the case.
In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted]
We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted]


Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Esty is wrong in stating that I did not bring this issue regarding this seller to their attention. I did. They also hsve a legsl pbligation to not allow a format where fraud runs rampant. After I reported the seller to esty the seller wrote a letter to me me. The letter was a general letter addressed to all buyers. It stated that the seller was having family difficulties and orders would be sent out.
     Obviuosly esty does not monitor these types of manipulative dishonest sellers. This is why this seller has been able to use the etsy platform as a means to rib people. There is an implied duty of care that has been breached on the part of etsy.
    The ploicu writen up by there legal team is not legslly binding. You can not have a policy where a buyer is left to be victimized by unscrupulous sellers. Clearly both eysy and seller know that [redacted] resolved matters with 45 days. The seller made up lies to buy time and to rob customers. Obviously its now over the time limit. Etsy is saying that its OK that the seller mislead buyers into giving her more time and then not returning money or sending products.
Indeed the seller was very rude and its likely because the [redacted] policy inadvertently condones and advocates this type of misuse of the sight.
As far as claims that I never reported the seller. That's a lie. There is a link to report seller under the purchases. You can only USS that link once. I tried to report again after the seller still had not sent the item and the link was gone. That's proof I sent it.
 As a matter of principle I will not allow eysy to dodge responsibility. They need to contact the seller. She said the option to refund the money was missing on her end. Something is wrong with [redacted] sight. They need better it people and more people monitoring fraud.
This is completely unacceptable. 
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I finally received a response from Etsy. They have...

reactivated my account and are sorry for my inconvenience. I just wish I knew the problem. 
Sincerely,
[redacted]

[redacted]
 
[redacted]                            [redacted]
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[redacted]             [redacted]
 
[redacted]                             [redacted]
 
 
Dear Mediator:
 
This letter sets
forth Etsy’s position regarding the Complaint filed October [redacted],
2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods. Individuals
may open up their own shop on Etsy to sell unique goods. To use the site, each individual
must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer is a seller
on the Etsy site and as such agreed to Etsy’s Terms of use.’’
 
In the Complaint, the Customer states that Etsy
closed down her store unfairly due to copyright infringement issues. The Customer
requests to have her shop on Etsy re-instated.
 
Etsy’s Terms of Use state, “Etsy
may act expeditiously to respond to a proper notice [of intellectual property
infringement by (1) removing or disabling access to material claimed to be
subject of infringing activity; and (2)
removing and discontinuing service to repeat offenders.” ([redacted]).
Our Terms also state, “Etsy reserves the right to refuse service
to anyone, for any reason, at any time.”
([redacted]).
 
The Customer opened a shop on Etsy on
December [redacted], 2012 called ‘[redacted]’. Since that time, Etsy
has received multiple notices of intellectual property infringement regarding
this member’s account from a third party who indicated that the material in the
Customer’s Etsy shop was infringing on their intellectual property rights. Each
time we were contacted, we removed the allegedly offending material and
contacted the Customer. We indicated to the Customer that receipt of repeat
notices of infringement may result in account termination.
 
We also sent out a warning to the Customer on
August [redacted], 2014 to indicate to the Customer that she was receiving
repeat notices of infringement, and that such notices may result in revocation
of her selling privileges. After a receipt of another notice in September of
2014, we made the decision to revoke the Customer’s selling privileges. We
understand the effect this may have on the Customer, however we must ensure the
integrity of the marketplace. When we revoked the Customer’s selling
privileges, we explained that if she opened another shop on Etsy will result in
a permanent refusal of service.  On
September [redacted], the Customer opened another shop in violation of
Etsy’s Terms of Use. As a result, Etsy refused service to the Customer
permanently.
 
 
As a result of the receipt of repeat notices
about the Customer’s account and violation of Etsy’s Terms of Use, we decided to
refuse service to the Customer. If the Customer has any questions she may wish
to contact [redacted].
 
Etsy considers this matter closed.
 
 
Sincerely,
 
[redacted]
Etsy, Inc.

July **, 2015

To:                The Revdex.com
                    [redacted]
                    [redacted]
Via Email:      [redacted]
Re:                Case #[redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the complaint dated July * against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users (except for services that require an application) or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction.”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the rejection, the Customer states that they would like the cost of shipping the return back to the Seller refunded.
As a venue, Etsy is not directly involved in the transaction between the Customer and the Seller. To clarify, the Seller from whom the Customer purchased is not an employee of Etsy, but rather a person who operates a shop on Etsy.
Because the Customer did not open a case for this order, Etsy was unable to make an official determination that the order the Customer received was indeed not as described. Etsy is unable to mediate disputes outside of the case System, and is therefore unable to require that the Seller issue a refund for the cost of this return shipping. Etsy is also unable to issue a refund on the Seller’s behalf.
As each seller on Etsy may have a different policy regarding refunds on shipping for returned items, the Customer may wish to contact the Seller directly to work toward a more amicable resolution.
In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted].
We are sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
Etsy considers this matter closed at this time. If you have any questions, please contact [redacted].


Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Etsy does not have proof that we are the same company as the offending company. We have proof to the contrary and can prove that we are a completely different company. Etsy says that they have proof that we are the same company as the offending company, but has yet to provide that proof. Clearly the proof that they claim to have is false. I can only guess that from whatever little proof they have that they've not considered other possibilities may have existed.
We have the following proofs that we are a separate company.
The company created a shop on Etsy under a different name
Different Social Security number
Different address
Different phone number
Different bank account.
A Washington State Business License showing that we are a completely different company.
A Washington State Business license that shows that we are a completely separate company from the offending company they speak about.
A s
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]