Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Every single time Etsy responds they give only the same generic response as they do in every email sent, providing NO proof of their claims.
 I have given multiple proofs to clear my name of any wrong doing they might suggest but yet they don't take the time to bring forward their own proof, we just have to take their "word" on that.  
Sounds just doesn't it?  In a court of law would this ever be accepted... to accuse someone of something and provide no proof nor  give that  person a chance to clear up any confusion or prove their innocence?   NO!  
As I stated in my original complaint I have provided enough information to prove I am not related to the business I am accused of being linked to.  I sent every form of picture ID that I have as well as my social security card and credit card information to no avail.  They simply dismiss this proof.
I stated in my original complaint that the account they accuse me of being linked is not my business account, it is one of my own daughter.  NOT MINE.  I sell some of the SAME things as do a thousand other etsy users.  
MY RIGHT to use these same color formulations are indeed legal and were paid for!  MAKING THEM MY PROPERTY = IQ BATH AND BODY PROPERTY NOT SMASH COMSETICS!!!  In purchasing said formulations, imaging and all other intellectual and virtual properties, I am not accountable for any claims made against them nor am I to be held accountable.  Consult your legal team!
We are completely seperate businesses and have always been completely seperate business and will continue to be completely seperate businesses.  
Etsy continually points out that there is overlapping information that shows these accounts are related.. here are the only things that they can be:
1.  I live at the same address.  (OF COURSE WE DO!  I STATED THAT I AM HER MOTHER!!! AND AM HERE FOR A SHORT TIME AT HER ADDRESS)
2.  I log in from the same IP.. (YEP.. THAT TENDS TO HAPPEN WHEN YOU LIVE IN THE SAME HOUSE AND USE THE SAME CONNECTION)
3.  I sell/sold makeup..  (SO DO MANY MANY MANY OTHER COMPANIES ON ETSY, PERHAPS YOU SHOULD SEARCH ETSY FOR THOSE OTHER INDIE BUSINESSES WHO ALSO PURCHASED RIGHTS TO SMASH COSMETICS FORMULATIONS !!)
4.  I had/have some of the same colors.. (AS STATED.. THE RIGHTS TO THESE WERE PURCHASED)
5.  I have a few of her original images (AS STATED THE RIGHTS TO USE HER IMAGES WERE ALSO INCLUDED IN THE SALE OF THE FORMULATIONS.   MY BUSINESS IMAGES NOW, MY FORMULATIONS NOW, MY RIGHTS TO USE THEM NOW.  LEGALLY!
________________________________________________________________________________...⇄ /> If my account is not brought out of suspension and allowed full priveleges as before I ask for compensation from that account being suspended.  
$57.60 etsy listing fees.
+$373.98 paypal purchases for supplies.
+$124.17 credit card purchases for supplies.
_________
=$555.75 for listing fees and supplies.
40 hours per week of work on label creating, product creation, wesbite work, photography and editing, updating etc for 12 full weeks at minimum wage for Kansas at $7.25 per hour.  
$3,480.00 for 12 weeks at minimum wage
+ $555.75 for fees and supplies
______________________________
=  $4035.75 total loss
______________________________
This is the total loss because of this suspension and I seek a settlement in this matter!
Sincerely, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

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Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated October **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims she has received a charge of $30.00 from Etsy, and has not received a refund from Etsy.
Upon review of the Customer’s account, we were unable to locate any $30.00 charge matching the information the Customer provided. It was determined by an Etsy Administrator that the $30.00 charge was likely an overdraft or other fee charged by the Customer’s bank.
Because this charge was not made by Etsy, when the Customer most recently contacted Etsy on October **, we encouraged the Customer to contact her banking institution for information about appealing this $30.00 fee.
While we’re sorry to hear of the concern that the Customer has experienced as a result of this unexpected charge, Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

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November **, 2014

To:                The Revdex.com
                    [redacted]
                    [redacted]
Via Email:       [redacted]
Re:                Case # [redacted]

Dear [redacted]:

This letter sets forth Etsy’s position regarding the complaint dated November **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered. The Customer also states she would like to leave a review for the Seller.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.
According to the [redacted] tracking information provided by the Seller, notice of delivery was left for the Customer on September **. We recommend that the Customer contact the [redacted] for more information about the status of this delivery.

According to our records, the Customer did not open a case on Etsy for this transaction within the 60-day eligibility window. As a venue, Etsy is not directly involved in the transaction, and we are unfortunately unable to fully mediate between the Customer and the Seller outside of our dispute system.
I also see that the option to leave a review has expired. In order to keep reviews accurate and timely, the review system is designed so that when the option to leave a review expires, it can not be reinstated.
As the Customer paid for this order via [redacted], Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf. We would recommend that the Customer therefore contact [redacted], or their bank or credit card issuer, to see whether they are able to obtain their refund.
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted].  

Sincerely,


[redacted]
Etsy, Inc.

Dear
Mediator:
 
This letter
sets forth Etsy’s position regarding the complaint dated March *, 2014 against
Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goods. To use the site, each
individual must agree to Etsy’s Terms of Use and other site policies. The
Customer [redacted] is an Etsy member and agreed with Etsy’s Terms of Use. 
 
Etsy’s
Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually
complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and
Etsy's officers, directors, agents, subsidiaries, joint ventures and employees)
from any and all claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected with disputes with one
or more users, or an outside party.”
 
In the
Complaint, the Customer states that she did not receive an item purchased from
an Etsy seller (the “Seller”), “[redacted],” on March *, 2014.
 
To clarify,
the Seller that the Customer purchased from is not an employee of
Etsy, but rather a person who operates a shop on Etsy.
 
If a buyer
and seller are unable to resolve a dispute resulting from a transaction that
occurs on Etsy, however, they may choose to participate in Etsy’s case system
in order to resolve the dispute. According to our records, the Customer may
file a dispute by May *, 2014. The Customer may also consider contacting the
credit card company she used to make the purchase regarding this issue. Pursuant
to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and
damages arising out of or in any way connected with this dispute. Transactions
on Etsy occur directly between a
buyer and seller.
 
We are so
sorry that the Customer had a negative experience with the Seller and sincerely
hope this issue is resolved to the Customer’s satisfaction. Should she have any
questions regarding filing a dispute, she can contact us at [redacted].
 
Etsy
considers this matter closed at this time. If you have any questions, please
contact me at [redacted].
 
 
Sincerely,
 
 
[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I list art on my site and if there is an issue with an item the item should be suspended not the entire store. The items in question from etsy are not specified. Many people post on my site for me and if someone posted something we should have the right to take that down prior to just being shut down. We should get a credit to repost items etsy feels are appropriate.
I want my store back up and running  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Etsy claims that they have positive proof that these 2 companies are 'one and the same' because of 'overlapping' information. This is their basis for claiming that these 2 companies are the same company.
From what Etsy has divulged to us, if one company accesses another, unrelated company's Etsy account, that is proof to Etsy that they are the same company.
Would Etsy kindly point out in their Terms of Service/Rules/Policies where one company is not allowed to access another, unrelated company's account, in order to help them get started or help in any other way?
 Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]                   [redacted]
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[redacted]       [redacted]
[redacted]                   [redacted]
 
Dear Mediator:
 
This
letter sets forth Etsy’s position regarding the Complaint dated May *, 2014 against
Etsy, Inc. (“Etsy”).  Etsy’s service,
Etsy.com, is a marketplace where people around the world connect to buy and
sell unique goods. To use the site, each individual must agree to Etsy’s Terms
of Use and other site policies. The customer [redacted] (the “Customer”)
was an Etsy member and agreed to Etsy’s Terms of Use and other site policies.
 
Etsy’s Terms of Use state, “Etsy reserves the right to
refuse service to anyone, for any reason, at any time.” The Terms further state, “Etsy
reserves the right to suspend and/or terminate a person's account or any
accounts held by that person by virtue of association, including all usernames
under which that person operates on Etsy.”
 
Unfortunately,
our records reflect that there is overlapping information in the Customer’s
account for Etsy to consider them related to an account that was suspended for
policy violations.
 
Etsy considers
the matter closed at this time.  If you have any questions, feel free to
contact me at [redacted].
 
 
 
Sincerely,
 
Etsy, Inc.

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March **, 2015

To:                The Revdex.com
                    [redacted]
                    [redacted]
Via Email:      [redacted]
Re:                Case # [redacted]

Dear [redacted]:

This letter sets forth Etsy’s position regarding the complaint dated March **, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller from whom the Customer purchased is not an employee of Etsy, but operates a shop on Etsy.com.

As a venue, Etsy is not directly involved in this transaction, but we can attempt to mediate between the Customer and the Seller through our case system. As of today’s date, March **, 2015, the Customer has not yet filed a case for this order.
According to our records, the Customer was eligible to open a case on Etsy for this transaction as of January **, 2015, and will be eligible to do so until March **, 2015. If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review.  
In the event the Customer requires additional assistance with opening a case, we would encourage her to reach out to our Trust team directly ([redacted]).  
We are sorry to hear that the Customer has not had a satisfactory experience with the Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].  

Sincerely,


[redacted]
Etsy, Inc.

[redacted]
 
[redacted]                            [redacted]
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                                    [redacted]             [redacted]                             [redacted]
 
Dear Mediator:
 
This letter sets
forth Etsy’s position regarding the rejection filed December [redacted],
2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods. Individuals
may open up their own shop on Etsy to sell unique goods. To use the site, each individual
must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the
“Customer”) explained in the complaint, the Customer is a seller on the Etsy
site and as such agreed to Etsy’s Terms of use.’’
 
Etsy’s Terms of Use state, “Everything on Etsy must be Handmade, Vintage, or a
Craft Supply” ([redacted]). Our Terms also state,
“Etsy reserves the right to refuse service to anyone, for any
reason, at any time.”
 
In the fourth rejection, the Customer again
states that she is not associated with the account ‘[redacted]’ (username) and
‘[redacted]’ (shopname), which Etsy froze due to policy violations.
 
As
previously noted multiple times, the
accounts are clearly associated with the Customer based on substantial amounts
of overlapping information. The information we use to make these determinations
is found in our Privacy Policies: [redacted]
 
As a result, Etsy decided to keep the
Customer’s shops frozen. If the Customer has any questions, he may wish to
contact [redacted], or reply in the email thread that we have had with
the Customer since September [redacted] 2014. Etsy cannot take any
action without the Customer’s cooperation.
 
Etsy considers this matter closed.
 
 
Sincerely,
 
[redacted]
Etsy, Inc.

[redacted]

[redacted]                [redacted]
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[redacted]                [redacted] [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated March **, 2016, against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which can be found here: [redacted]
In the rejection, the Customer claims that Etsy altered his address during Checkout, causing his order to be shipped to the wrong address.
To be clear, during Etsy’s Checkout process, the Customer was prompted to confirm his address. The Customer then selected an address proposed by our system, which was not his address. We’re sorry to hear this was overlooked, but it is ultimately up to a buyer to verify their address is correct before placing an order. As such, we are unable to mediate disputes as a result of this error.
We do appreciate [redacted] feedback about our Checkout process and this will be passed on to the appropriate team so they can incorporate it into future site enhancements.
Should the Customer have additional questions or concerns, we would encourage him to reach out to our Trust team directly [redacted].  
Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].  
Sincerely,
Camille
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi Etsy,
Yes you did send me this message and closed my store without confirming and or talking to me.
After you closed my store I send you few messages and explained the situation. I told you that account has NOTHING to do with me, it was my ex.
As for Laura, she reported my listing that has nothing to do with her listings, she reported by fraud and in retaliation,
the items I'm reporting she is re listing and re listing, you are taking them down, then I see again she is relisting them, again
I'm re reporting and reporting, but somehow she is relisting them.
[redacted]
and
[redacted]
Every time I reported told you I am the maker and the designer of those rings. Where is her proof how she made them and when? I even gave you ok
to check my communications with my customers to see how I made and created every single one of my listings, all are custom made and hand made.
1.) I did NOT infringe any of my listings.
2.) How many times same seller, same listings have to report, when clearly she infringed and fraud reported.
3.) How many times have to send you messages that I have nothing to do with that account.
Did you reply back about these issues? No, you are just sending same automated messages, this is where you lack communication.
Hope you can check my case and let me know what should I do to reopen my store.
Thanks
[redacted] 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]                [redacted]...

[redacted]
                    [redacted]
                    [redacted]       [redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated June **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as described. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.  
The Customer also noted that when contacting our Trust team, that they were informed that the 60 day window to file a dispute and review their order had passed.  Etsy has a case system in place so that, if something should go wrong with a purchase, the Customer and the Seller can work together to resolve any concerns. The Customers ability to file a dispute unfortunately expired on February *, 2014. Once the option to open a case expires, it cannot be reinstated.
In the event the Customer has any questions about our Case system, they may contact our Trust team for more information at [redacted].
We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].


Sincerely,


[redacted].

[redacted]                   [redacted]...

[redacted]
                        [redacted]
                        [redacted]         [redacted]                   [redacted]
Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated 11/**/15 against Etsy, Inc. (“Etsy”).
To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use. 
The Etsy Terms of Use state, “Etsy may refuse service to anyone, at any time, for any reason.” The Customer is an Etsy member and agreed with Etsy’s Terms of Use and other site policies. Etsy's policies describe the criteria for having a shop and listing items in the Etsy marketplace. There are very specific standards for how items can be listed as on the site, particularly for items that contain mature content such as profanity. These terms can be found at [redacted].
After a careful investigation, Etsy determined that certain items the Customer's shop contained mature content and warned her on multiple occasions (October 2014, then in May, August, and November 2015) and asked that she comply with our policies. The Customer's shop privileges were restored on November **, 2015 as a good faith gesture that she will comply going forward. As Etsy's Integrity team has clearly communicated with the Customer about this issue multiple times, we truly hope this issue will not arise again, as it may lead to termination of the Customer's shop.
Should the Customer have any additional questions about this, she may contact [redacted].
Etsy considers this matter closed.
Sincerely,
Patricia
Etsy, Inc.

[redacted]                [redacted]...

[redacted]
                    [redacted]
                    [redacted]       [redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated July **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Bailey Emmens (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims she was refused service due to evidence that her account was being accessed by someone other than herself. The Customer’s account was temporarily suspended while Etsy reviewed this concern. Etsy’s policies in regards to reports of an account takeover is to limit communication through email, until we can determine that we are communicating directly with the Customer.
Etsy temporarily suspended the Customer’s account on July **, 2014 and reinstated their account privileges in full on July **, 2014.  We apologize for any inconvenience this caused to the Customer during this time.  
In accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted].  

Sincerely,

[redacted]
Etsy, Inc.

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November**, 2014

To:                The Revdex.com
                    [redacted] [redacted]
                    [redacted]
Via Email:      [redacted]
Re:                Case #[redacted]

Dear [redacted]:

This letter sets forth Etsy’s position regarding the complaint dated November ** against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) did not fit properly. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.
I see according to our records that the Customer did not open a case on Etsy for this transaction. As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system. Unfortunately, the 60 day window to open a dispute for this order has expired.
In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted].
We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].


Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted]                [redacted]
                    [redacted]
                    [redacted]       [redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated August *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer did not open a case on Etsy for this transaction.  As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system.  Unfortunately, the 60 day window to open a dispute for this order has expired.
As the Customer paid for this order via [redacted], Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf.  We would recommend that the Customer therefore contact [redacted], or their bank or credit card issuer, to see whether they are able to obtain a refund.
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

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Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated January *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”
In the complaint, the Customer claims that he ordered a watch from a seller on Etsy (the “Seller”) and that the band of the watch he received was not as the Seller depicted in the listing he purchased from.To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.com. Transactions on Etsy occur directly between a buyer and a seller.
Our records indicate that the Customer opened Not as Described Case on Etsy for this watch order on January 7, 2016. To clarify, although Etsy is not directly involved in a transaction between members, Etsy may be able to assist members in some situations by mediating either a Non-Delivery or Not-as-Described case in the Etsy case system. After thorough investigation by an Etsy Administrator, the Customer’s case was closed on January 19 as it was determined that the watch the Customer received did not qualify as “not as described.” The Customer may note that, although one of the photographs provided in the listing the Customer purchased from depicts a “3 color” band, the Customer had selected the singular color “white” option when placing his order. All options were available for selection at the time the Customer made their purchase, and these options were explained in the additional photographs and listing description included by the Seller. As such, we are unable to reconsider the determination made in this case and are can not hold the Seller responsible for providing a refund or replacement at this time. While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberation. The Customer was advised to continue pursuing a resolution with the Seller directly, though may be also note that it’s up to each seller on Etsy to decide how to resolve these kinds of disputes.
We are sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
In the event the Customer has any further questions about this matter, they may contact our Trust team for more information at [redacted].
Etsy considers this matter closed at this time. If you have any questions, please contact [redacted].


Sincerely,
Carly
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for promptly getting an answer for me, unfortunately their details of their follow-up are not valid, what I received from their ETSY support was 2 auto response emails, simply stating that they received my original email and that I should expect follow-up which I never received, it wasn't until May **, 2014 that I did inform them that I was seeking assistance from the Revdex.com that they responded stating that I have passed the date to file a claim.  My response back to them was that I my original request to file a claim was before the expiration date of May **, 2014.  I have attached the emails I received from them on May *, 2014 which is simply and auto response, if they can prove that they sent previous emails that would be good.  I have scanned my emails to make sure that I did not miss anything and indeed I have not.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]