Expedia Inc

Complaint: [redacted]I am rejecting this response because: After 8 months of being told that this transaction did not take place, I'm given 12 days to use a flight credit?  Of which I still have not received a confirmation number or any supporting documentation that such a credit exists.  I did contact United Airlines over the summer and attempted to find the credit - under my name, the expedia confirmation number, as well as my frequent flyer number - to no avail.  They had no knowledge of the credit.  I paid $200 for this, and was not provided the service I paid for.  Why was I never given the information needed to use this credit?  And why were my many inquiries into this ignored up until less than two weeks before the credit expires?  This feels like a bait and switch, or at the very least an unfair practice.  Who has the luxury of finding and taking a flight within 12 days?
I've spent a great deal of money with Expedia over the years.  It's very disappointing that they've resorted to a tactic like this to scheme on customers.  I trusted that I would receive the credit and have a year in which to use it.  That is what I paid for.  As of today, I still haven't received info on how to use the credit.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:First, Alitalia processed the refund on 19 Dec 2016, it had already past 8 weeks. There is no refund.Second, I have used the reference number to contact the bank and they said if Alitalia had process the refund, a single reference number is not enough, they need to provide a formal invoice and refund statement for the record.Third, I booked and paid on Expedia.com and I never directly have any transaction with Alitalia, the contact is between me and Expedia.com. Expedia should take fully responsible on this case, Alitalia's problem should not be customer's problem, it should be a problem between Expedia and Alitalia.
Sincerely,
[redacted]

May 8, 2017 Revdex.comExpedia – DuPont, WAComplaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund.  We have been unable to locate Mr. [redacted]’s Expedia.com account with the information provided. In order to properly research this matter and provide an appropriate response we ask that Mr. [redacted] please provide the itinerary number associated with the reservation in question or the email address used at the time the reservation was made. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.       Sincerely, LaToya J[redacted]Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:
 
It looks like we are running in circles here. I had to cancel the trip because of a medical emergency and the agent told me I had one year to rebook the flight and my understanding was that the year starts from the departure day (Common sense!!). This case is not going to be closed until I get a refund for the flight and the hotel rooms that I did not use. Please do not send me emails to repeat what you've already said so many times. Contact me when you come up with an actual resolution to this problem. This is unacceptable customer service!! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I pay bills for a living for a major Oil and Gas company. I know how ACH works. If this takes longer than a few days then you are full of it. If it doesn't hit my bank within 48hours I will be contacting my lawyer as I have said before.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Please see attached. It's clearly states in my email confirmation that I would receive UNLIMITED mileage. Also on my confirmation page. You own employee thought I had unlimited mileage. It's clearly very misleading advertisement. Please tell me where it was stated elsewhere. This is clearly just unfair practices. A simple apology from you team would have been sufficient, but to defend this is just appalling. Should the disclaimer be placed where I can see it. Very very misleading.Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

January 10, 2018   Revdex.com Expedia – DuPont, WA Complaint Department   Re: Expedia Case #: [redacted]   Dear Revdex.com,   Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Ms. [redacted]’s did not accept our response and/or resolution offered.     After further review of Ms. [redacted]’s complaint Expedia contacted the hotel on January 9, 2018, and advocated once again on her behalf to see if they would allow a refund. Our representative was advised that a refund was processed on December 19, 2017, in the amount of $300.16. The time it takes to receive said refund will depend on her credit card company or banking institution. We ask that she please allow at least two billing cycles.   Please note that Expedia does not have any control of refunds processed via a third party. Ms. [redacted] can contact the hotel directly going forward regarding her refund.     Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.   Sincerely,   LaToya J[redacted] Corporate Customer Service

While I appreciate Expedia's response, having spoken since my last Revdex.com response, to a very sympathetic escalation specialist with Expedia, I was again urged by her to contact the airlines AND the insurer. The Expedia specialist felt that I had a legitimate claim through the travel insurance holder (Aon) AND the airlines! She stated that Expedia doesn't really get to keep any of the profits from my ticket purchases and therefore the airlines would be my best line of defense. My response was met with silence: "I didn't book with the airlines and the travel insurance company, I booked with EXPEDIA!" This kind and sympathetic representative of EXPEDIA couldn't answer my question, "If there's no responsibility for Expedia and Expedia doesn't get to keep any profits from the Airfare purchased on its website, then why would anyone even use their (sic) 'services'?".  This company is taking zero responsibility for the inconvenience resulting in endless hours trying to determine if I'm elibigle for something, plus the misinformation provided to me - if it wasn't so inconvenient, time-wasting and downright tragic - is unconsciounable. At this point, it is no longer a point of contention about the 'rules' of changing a departure city, but instead the ongoing misinformation provided by a company who is doing business day-in and day-out without any responsibility for what representatives of Expedia are telling THEIR customers. Based on this ongoing MASSIVE confusion and increasingly appalling waste of my time and continued MISINFORMATION and with the unprofessional 'runaround' by Expedia, at the very least, I should be eligible for some consideration. While this company - Expedia - may say they serve the needs of some, it most certainly has continued to be a nightmare for me. I am due something from Expedia. Expedia must take a responsible role in the misinformation THEIR representatives are dishing out to me, the customer. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

December 20, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID [redacted]) regarding email solicitation. As the customer self-booked a reservation on October 2, 2016, the customer will receive a reminder regarding travel. Expedia once again unsubscribed Ms. [redacted]’s accounts associated to the email address: [redacted] , from future e-mails, mailings and newsletters. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

November 14, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting a refund. On November 9, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on May 6, 2016, the customer self-booked a flight reservation. Travel was on [redacted] Airways, departing September 1, 2016, from Los Angeles, California to Cancun, Mexico; returning on September 7, 20, 2016, from Cancun, Mexico to Los Angeles, California. The customer is stating the flight was canceled; however the customer has not received the refund for the flight.
 
Upon further researching this matter, we can confirm on August 24, 2016, the airline sent a notification of the airline schedule change. Expedia contacted the customer due to the flight was canceled and the airline was able to offer any other flights to the customer; however the customer was not available. Expedia did leave a voice message for the customer.
 
On August 30, 2016, the customer contacted Expedia advising the flight was canceled by the airline. The customer requested the refund. Expedia advised the customer we submitted the request for the refund and the airline would process the refund back to the customer.
On November 11, 2016, Expedia contacted [redacted] Airways on the customer’s behalf; they advised to submit an email for them to research the customer refund.
 
On November 14, 2016, the airline advised they processed the refund onto the customer’s Master card ending in [redacted] on September 2, 2016. Timeframes for the refund from the airline is upto 8-weeks.
 
Expedia request that the customer review their billing statements starting in September 2016 thru November 14, 2016. If the customer still not reflecting the refund from the airline, Expedia request the customer provides a letter head from the customer’s credit card company or bank advising the refund was not received.
 
Since Expedia did advised the customer of the flight cancellation, Expedia cannot honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

November 2, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting to use the flight credit. On October 30, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on November 14, 2015, the customer self-booked a package reservation. Travel was on United Airlines, departing November 21, 2015, from Newark, New Jersey to Liberia, Costa Rica; returning on November 27, 2015, from Liberia, Costa Rica to Newark, New Jersey. The package included a hotel stay at the Secrets Papagayo Costa Rica-Adults Only-All Inclusive. The customer is stating they were advised by Expedia they would have a flight credit; however the customer has not been able to use the flight credit.
Upon further researching this matter, we can confirm on November 19, 2015, the customer contacted Expedia to change the flight. Expedia advised the customer they would have a remaining flight credit.
 
In reviewing the customer’s account the flight credit is valid with United Airlines. The flight credit is $373.00; minus the change fee of $200.00. The customer is responsible for the change fee; plus any fare difference.
 
The new flight will need to be completed by November 14, 2016. Any unused or remaining flight credit will be considered as a lost. The customer can contact Expedia at 1-800.397-3342 and refer to the case number [redacted] for booking assistance.
 
Expedia cannot extend the flight credit.
 
We hope the customer understands Expedia cannot waive or refund the change fees, as these fees are imposed by the airline.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:Had Expedia and [redacted] been on the same page I could accept whatever the outcome is.  But for two companies to be in business and to have such discrepancies is hard to accept.  The cancellation fee was 70 when I spoke to [redacted], Expedia claims it is 200.  The ticket is only 100.  I doubt that the company charged 100 then wanted 200 more to cancel a flight.  What would be the point?  Even now I have been waiting for Expedia to confirm my refund on the hotel and they haven't .  So there may be another issue looming.  [redacted] explained their position and so did Expedia.  However [redacted] seemed unfair but understandable.  Expedia says it is up to Jeblue and [redacted] says Expedia controls the tickets.  They have more flexibility.  [redacted] states that the type of ticket purchased by Expedia does not even show a price because it was some special type.  So they made money on it and I get it.  But I have purchased 3 times in the last year from expedia for a combined total of about 3500 or so and I thought even half of the expense in credits would have been fair.   Expedia can offer site credits and they ultimatley gave 200 on a 1146 package which is not good.  And the question becomes why bother with Expedia as a company. If I make a purchase from them as the third party then it's up to them to resolve and help.  I went to [redacted] and they told me the policy and losses I would incurr.  70 per ticket is a 70% loss.  But 200 per ticket is robbery.  So I should pay an additional 1600 to cancel so I can get what?  Maybe 800?  How about I pay nothing and just lose 800?  Makes no sense.  Like I said [redacted] at 70 per ticket sounds unfair but realistic.  Expedia 200?  Double the ticket cost?  Why even offer it?  And instead of actually helping all these reps just wanted me to do is to hand over the free money.  That's how you take care of a customer?  Never again. Sincerely,[redacted]

June 1, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on May 1, 2016, Mr. [redacted] booked an Expedia Vacation Package which included roundtrip flights from New York, New York to Cancun, Mexico and a seven night stay at the GR Solaris Cancun & Spa from June 13, 2016, through June 20, 2016.
Regrettably, the flights were affected by an airline schedule change. We understand from Mr. [redacted]’s complaint that he contacted Expedia for assistance and was informed that he would be charged $400.00 per passenger to change his flights. Ultimately Mr. [redacted] requested to cancel the package. He also expresses dissatisfaction with the level of customer service that he received.
Please offer our apologies for any lack of service that Mr. [redacted] received while trying to resolve this situation. It is never Expedia's intent to mislead or to cause inconvenience to our clients, and we are sorry if he feels Expedia has done so.
On May 12, 2016, we processed a refund of $2,320.50 for the lodging portion of the package. On June 1, 2016, Expedia processed a refund of $80.00 for the transportation that was booked along with the package. Our records also confirm Expedia submitted a request to Dynamic Airways to provide waivers that will allow us to refund for the unused flights. We received approval but, they only provided two waivers for the four passengers. We contacted their office on June 1, 2016, and received instructions to submit another request via email. They agreed to provide the additional waivers needed to process the refund. Upon receipt, we will process the refund on our end and the airline will complete the process on their end.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

September 27, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] for [redacted]. We regret to hear that the customer did not accept our response and/or resolution offered.
 
We have further researched Ms. [redacted]’s complaint (Revdex.com case number [redacted]) regarding a request for a flight refund and the travel insurance purchased for her itinerary # [redacted], and after giving the matter our full consideration, we have again advocated with Azul Airlines, who is the merchant of record, and they did approve a partial refund in the amount of $99.73.  The amount of the refund is determined by the airline and in accordance with their fare rules and terms and conditions.  Please be aware that the airline industry does not generally price return legs of round trip tickets at the same price as the outgoing portion.  Generally the outbound flight is the biggest part of the ticket cost, as we see in this case. Expedia does not determine the amount of refund the customer is due, if any and must defer to the airlines rules.
 
While the airlines refund timeline can be lengthy, in this case, Expedia has expedited the refund as a one-time courtesy.  On September 27, 2016 Expedia processed a credit back to the original form of payment.  The time it takes for the credit to be available depends upon how quickly the customer’s bank processes credits. 
 
As to the request for refund of the travel insurance policy issued by Aon Affinity, a contracted independent vendor, the policy covers the customer from the time it is purchased and is non-refundable once the trip has begun.  As Ms. [redacted] flew the outbound portion of her reservation, the policy was actively protecting her and Anon will not approve a refund of the policy at this point. These terms are part of the purchase of all travel protection plans.
 
We apologize to the customer for the inconvenience this situation has caused. Thank you for allowing us to address this matter further. 
 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
 
Tier 3 – Customer Service
Expedia, Inc.

July 15, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear that Mr. [redacted] did not accept our response.
In our initial response we offered our apology for any lack of service that Mr. [redacted] may have encountered. We also confirmed that Mr. [redacted] has received a full refund for the booking on June 25, 2015.
We are always happy to assist our valued customers when they arrive at their destination and accommodations are not to their satisfaction. We attempted to reach Mr. [redacted] via telephone to further discuss his experience, but our attempts were unsuccessful.
In our initial response, we offered an apology to Mr. [redacted] for any inconvenience that he may have encountered. We regret that our request of a refund from the [redacted] was declined. When we spoke to property management regarding Mr. [redacted] visit, we were informed that there were no complaints on file and that he left a note stating that he could find a better deal elsewhere but, did not contact them prior to his departure.
The feedback that Mr. [redacted] has provided to us will be helpful in looking at our vendor's customer service, and gauging our customers' satisfaction and perceptions. Since Mr. [redacted]’s encounter, an Expedia liaison has been made aware of the concerns that he brought to our attention. After the conclusion of their research, they will determine if the property should remain available on our website.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

August 18, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a car rental reservation.  We understand Mr. [redacted] is requesting a refund. On August 11, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on the June 27, 2017, the customer self-booked a pay later car rental reservation with Advantage rent a car in San Juan, Puerto Rico with a pick-up date of July 21, 2017, and a drop-off date of July 28, 2017, via itinerary number [redacted].
 
On July 3, 2017, the customer self-booked a pay later car rental reservation with Advantage rent a car in San Juan, Puerto Rico with a pick-up date of July 21, 2017, and a drop-off date of July 28, 2017, via itinerary number [redacted]. The customer is stating once at the location, the vendor was sold-out and could not provide the car rentals to the customer.
 
Upon further researching this matter, we can confirm on July 21, 2017, the customer contacted Expedia advising that the vendor was sold-out and could not provide the car rentals for the reservations. The customer advised that they found a different rental company; however at a higher cost than the original reservations. Expedia contacted Advantage, who advised that they were sold-out and could not provide the customer a rental. The vendor advised that the customer was not charge for the reservations.
 
Expedia advised the customer to send a receipt for the new reservation; however there was no guarantee of any refunds.
 
Expedia has reviewed the receipt that was provided by the customer. The receipt reflects a total charge of $1,483.87. As a one-time courtesy, Expedia will refund the difference of $452.42 minus the fuel option fee, the additional driver fee and the taxes/fees.
 
Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any car rental companies. Advantage was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia. The reservations were confirmed and sent to the vendor.
 
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Terms of Use. The Expedia’s Terms of Use explicitly state as follows: 
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia Companies. Expedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there-from. Expedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia   Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages. 
 
Based on the above, Expedia is unable to honor any further refunds or compensation.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

September 21, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
My original complaint included a request for full refunding of the extra rental car prices, in addition to cellular phone usage rates, as I spent upwards of four hours on the phone with various Expedia customer services representatives while using international cell phone towers.  My initial call to Expedia on 11/20/16 was to 1. confirm the rate of my rental care during the pick up process as the Hertz rep tried to price gauge me 2. I wanted to confirm that Expedia would in fact reimburse of of any extra fees or prices outside of my initial booking fee, as this was stated in my confirmation email from Expedia at the time of booking.  Instead of this being a quick call, I was placed on holds of upwards of 40 mins, and called back by several reps with the same information over and over: the customer service agents seemed to be confused about the conversion rate and had an issue with the Portuguese, even though they are an international bookings company.  Not one customer service agent confirmed that I would receive a reimbursement for the extra rate, and I spent an exorbitant amount of money receiving these calls which led to no resolve.  Thus, I had to file the initial complaint with the Revdex.com, to reclaim the rental fees and the cell phone fees, attached in the previous message.  I accepted the car rental reimbursement, though the amount was less than what I paid, and the reasoning was false, because I needed to pay my credit card bills without added interest.
 
I am demanding my full refund for the requested cell phone bill and rental car as initially requested, in full. 
Sincerely,[redacted]

September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service