Expedia Inc

Complaint: [redacted]I am rejecting this response because: this response contains several inaccuracies.  I did not call on April 8 to request a price adjustment.  I called because I looked at my bank statement and saw two charges from [redacted] at 797.02 each.  I wanted to know why I was charged almost $800 dollars for flights that I chose in the $480 range.  With taxes and fees, they were $511.80 per flight. I was told in a previous e-mail from Expedia from a Ms. Rosalind B[redacted] that the package price I had agreed to was $2,380.50. Because I have NEVER seen that amount I have requested numerous times an itinerary or price summary with that amount but have not been provided such. That is because that amount does not exist on anything I authorized. What Expedia provided to my bank is not proof of purchase. It is proof of what was charged or in my case OVER charged.Ms. S[redacted]'s last response indicated that customers are given ample time to look at the price summary on the itinerary before purchasing and that is true. I have never disputed the prices that I agreed to pay that are on the itineraries.  I am disputing what I was actually charged which is a blatant overcharge with no paper trail to back it up.The sentence in Ms. S[redacted]'s response about being disconnected rather than hung up on is very hard to believe.  The supervisor was clearly done talking to me and when I kept pressing for some kind of proof that I had agreed to or even knew that my plane tickets had been inflated almost $300 per ticket, the line went dead. I was completely shocked and appalled that I had been treated so badly. The statement that the rep. tried to call me back is just a blatant lie. I was so upset that I was hung up on after spending several hours on the phone that I would have answered and I do carry my phone with me at all times.  After Googling Expedia complaints, poor customer service, rude representatives and being hung up on are common practice. As are overcharges and Expedia refusing to refund money.At this point, I have invested way too much time to drop this matter and I will do whatever it takes to have the money that was overcharged refunded to me.  Expedia has provided nothing but excuses and lies and refuses to show any proof that I authorized plane tickets at $797.02 each.  Because I did not.  Let's please end this before more time is lost and I have to go forward with other options to retrieve my money.  I wish this company would show some integrity and do what is right to correct a wrong rather than to give excuse after excuse and no valid proof.  I will not drop this because I know that I am being taken advantage of by a large company that has a very, very bad reputation.Sincerely,[redacted]

September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

August 26, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding an airline ticket refund request. Our records show on August 27, 2015, Ms. [redacted] self-booked an Expedia.com airline reservation via booking number [redacted], with a trip start date of October 23rd, 2015. We understand from Ms. [redacted]’s case, due to hurricane Patricia, flights were cancelled and they were advised they would keep flight credit without being charged fees. When Ms. [redacted] attempted to use flight credit they were advised they would have to pay a change fee in order to use the flight credit. Ms. [redacted] was previously refunded only for the hotel portion. Ms. [redacted] is requesting a refund for the amount paid for the airline tickets. We have proceeded to process a full refund of $755.40. This has been refunded to the original form of payment used for the booking. In the future we do advise that the customer contact customer support following any cancelled flight due to weather to make sure the details of the cancellation are notated on the reservation. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
This is regarding an all-inclusive vacation and transport  for  8/6 to 8/10  for 3 that was booked on 5/10. I went away on 5/11 and came back on 5/15, when I checked  my itinerary I saw that the vacation was booked for only 1 day. I called Expedia on 5/16 and I asked to cancel my vacation , I was told by Expedia because of the travel protection which I purchase that they will credit me for the hotel $579.38 and transport $96.75. I  was told that I can't get a refund for the protection and the flights(JetBlue) only a credit which I understood. I called in July inquiring about the credit and ask how much would it be if I transferred the credit to a trip which I went on in August to Antigua. I was told that I would be charge $300 each person to change and I said no of I have the credit and I had protection why would I have to pay additional. I told them that I will call my credit card which is Expedia by Citibank to see if they can credit me for the flight because my acct has protection as well. I never mentioned that I don't want the credit, why would I cancel a credit that is owed to me. when I came back from my vacation in August I checked my Expedia acct and I saw for the trip I never went on it says, I hope you enjoyed your trip. I sent an Email to Expedia asking about my credit and no response so I called them and I was told because I didn't show up for the trip for just 8/6 it was considered a no show. I can't see if I have a credit because I cancelled why would you expect me to show up for the flight, I really don't understand. Now my credit card was over charged because my credit card charge me again for the hotel, air fare & transport. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
When I arrived at the car rental company I was given an Economy Car (Chevrolet Spark). I told the rental company I booked a Compact or larger car and it should fit 3 luggage and 5 person according to both Thrifty and Expedia website. Thrifty asked me to pay an additional $120 for a compact car. I asked to speak to a manager at Thrifty and she said that Chevrolet Spark is an Compact Car but I told her according to their website Spark is a Economy car. She said if I want a bigger car I would need to pay $120 extra. We attempted to fit our two luggage into the Spark car but we could only fit one luggage. When we try to fit our two luggage into the car it damaged our luggage as the Spark car will only fit one luggage. We went back multiple times and no one was willing to help. If you send someone the the Thrifty lot at Los Angeles you will see Chevrolet Spark cars park in the Compact lots and Accent car park in the Mid Size Lots. Additionally, I made a complaint with Thrifty on March 16, 2016 and the customer agents on the phone indicates that both Thrifty and Expedia website is outdated and that Chevrolet Spark car are now considered a Compact car. I said Chevrolet Spark can only fit 4 person and one luggage. Where as on your website a Compact car should fit 5 person and 3 luggage. This doesn't not meet the requirement of a compact car. He said he will forward my concern to their marketing department and he was unable to help further. You can also pull the tape from that day. This is false advertising and why is Expedia not assisting in investigate this for us further. Again we paid for a compact car and why was it so hard to get the car we booked?
Sincerely,[redacted]
Itinerary # 7160478249534 and Confirmation # G83417169B9 Made a car rental boo[redacted] through Expedia for a Wild Car (Compact or Larger) from Feb 7 to Feb 14. When arrived at the car rental company on Feb 7th. I was given a Economy Car (Chevrolet Spark). I told the rental company I booked a Compact or larger car and it should fit 3 luggage and 5 person according to both Thrifty and Expedia website. Thrifty asked me to pay an additional $120 for a compact car. I even show them their website and they refused to honor the compact car. I made a complaint to Expedia on Monday Feb 15, 2016 and they promised a response within 2-3 business day and I have not heard back from Expedia. Additionally, I made a complaint with Thrifty and the agent on the phone indicates that both Thrifty and Expedia website is outdated and that Chevrolet Spark car are considered Compact car. I said Chevrolet Spark can only fit 4 person and one luggage. Where as on your website a Compact car should fit 5 person and 3 luggage. This doesn't not meet the requirement of a compact car. He said he will forward my concern to their marketing department and he was unable to help further.
Itinerary # 7160478249534 and Confirmation # G83417169B9 Made a car rental boo[redacted] through Expedia for a Wild Car (Compact or Larger) from Feb 7 to Feb 14. When arrived at the car rental company on Feb 7th. I was given a Economy Car (Chevrolet Spark). I told the rental company I booked a Compact or larger car and it should fit 3 luggage and 5 person according to both Thrifty and Expedia website. Thrifty asked me to pay an additional $120 for a compact car. I even show them their website and they refused to honor the compact car. I made a complaint to Expedia on Monday Feb 15, 2016 and they promised a response within 2-3 business day and I have not heard back from Expedia. Additionally, I made a complaint with Thrifty and the agent on the phone indicates that both Thrifty and Expedia website is outdated and that Chevrolet Spark car are considered Compact car. I said Chevrolet Spark can only fit 4 person and one luggage. Where as on your website a Compact car should fit 5 person and 3 luggage. This doesn't not meet the requirement of a compact car. He said he will forward my concern to their marketing department and he was unable to help further.

October 29, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,assuming that as stated in the reply from Expedia, $2,131.93 will still be reimbursed to my credit card account.
Sincerely,
[redacted]

August 10, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com case number [redacted]) regarding her hotel reservations.   We understand the customer is requesting a full refund of $388.63, as they were relocated to a different property as per the customer’s request.
Our records indicate on June 6, 2015, the customer booked a hotel reservation – itinerary [redacted] – using the self-service tool on the Expedia.com website. Hotel accommodations were at the [redacted], checking in July 17, 2015, for three nights.
Upon further research, we were able to confirm on July 17, 2015, the customer contacted Expedia to requesting to be moved to a different hotel as they were dissatisfied with the hotel accommodations. At that time, the assisting representative relocated the customer to the hotel [redacted] – Garden City, checking in on July 17, 2015, for three nights with no additional cost to the customer. Additionally, a refund in the amount of $37.42 was processed back to the customer’s original form of payment.
As the customer did utilize the all three nights of their re-accommodated hotel reservations, Expedia is not able to offer any additional refunds of compensation.
We regret that our response cannot be more favorable and hope that, despite your recent experience, you will continue to use Expedia for your future travel arrangements, thereby allowing us the opportunity to restore your faith in our company.  We trust our position in this regard has now been clarified.
 
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
 
Nicole P[redacted]
Tier 3 Customer Service
 
 %

October 23, 2017 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding a hotel refund request. On September 18, 2017, [redacted] self-booked two hotel room reservations online. The travel start date was October 14, and check-out date was set for October 16, 2017. [redacted] paid $175.96 by card (debit or credit card) and $432.88 using 35,983 Expedia points. On October 14th, the customer contacted Expedia by phone and then submitted his complaint through the Revdex.com claiming Expedia was at fault for booking Smoking rooms. The person at the hotel who has the ability to authorize refunds was not available. On October 17th, Expedia was able to reach the hotel manager and was authorized to refund the customer one night of each of the two rooms. The amount authorized to be refunded was $95.45 per room (total $190.90). [redacted] was refunded the full amount he paid by card of $175.96 and was returned 2093 Expedia points. [redacted] claims the Expedia system somehow booked smoking rooms instead of non-smoking rooms. [redacted] is asking for $800.00 in compensation which he mentioned is the amount he paid for two non-smoking rooms at a different hotel. Upon researching the customer’s complaint, we can confirm that [redacted] selected smoking rooms. Whether the customer knowingly booked the room is unknown. However, the room types he selected on September 18, 2017, was refundable until 4:00 PM local hotel time, Friday, October 13, 2017. This means [redacted] had approximately a month to cancel with a full refund if needed. Expedia suggests that customer review the itinerary to make any corrections such as the issue [redacted] encountered. Expedia never changed the room type. As you may know, Expedia.com acts as an independent agent for reservations for airlines, car rental companies, and hotels. We are unable to change rules imposed by the hotel or provide credit for the lost value of the booking. We do regret any inconvenience [redacted] has encountered in resolving this matter. Based on the information provided above, Expedia considers this matter closed. Sincerely, Daniel A[redacted] Tier 3 Customer Service

October 9, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request for airfare on a cancelled reservation.
 
Regrettably, with the information provided by Mr. [redacted] we are unable to locate his itinerary.  We have attempted to find his account under the name, email, and phone number provided, but was unsuccessful. 
 
Expedia is not the merchant of record for flights and the airline sets the terms and fare rules for flights and the ability to cancel, change, or receive refunds. Expedia serves only as a third party intermediary and must uphold the terms of the vendor, which are provided and agreed to at the time of booking. 
 
However, if Mr. [redacted] will respond with the itinerary number and the email address he used in his booking, we will be happy to research this matter further and provide any information and assistance possible. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

September 24, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the car reservation insurance refund request. 
 
Our records show on March 17, 2016 Mr. [redacted] self-booked an Expedia.com car reservation via booking number [redacted], with a pick up date as July 9, 2016, in the amount of $216.74. The customer is requesting a refund of the insurance paid to the car vendor due to not being informed at the time of booking.
 
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. A refund in the amount of $88.55 was processed back to the original form of payment. As a refund has been given to the customer and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Tier 3 Customer Service

October 14, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com case ID [redacted]) regarding Best Price Guarantee submissions. On October 14, 2016, Expedia processed a refund in the amount of $387.45 back to the customer’s original form of payment. The time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refunds. In addition, the customer’s $50 Expedia Travel Coupon will be added to their account within 6 to 8 weeks after the qualifying travel itinerary has been completed. We apologize for any inconvenience the delay may have caused. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Complaint Department
 
 
Re: Vacations by Marriott Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.
 
The breakdown for the package reservation is:
 
Flight: $1,035.40usd (with taxes and fees included)
 
Hotel: $1,61366usd (with taxes and fees included)
 
Package Protection Plan: $184.00usd
 
We cannot provide a specific per night rate due to the customer self-booked a package reservation and rates may vary depending on the day of the week.
 
During the booking and checkout path on our website, it did disclose the base fare along with the taxes and fees for each reservation.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

June 23, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted]-[redacted] (Revdex.com case number [redacted]) regarding a cancellation or refund request for a hotel itinerary.
 
Our records reflect on May 28, 2016 Mr. [redacted]-[redacted] accessed Expedia.com and self-booked non-refundable itinerary # [redacted] for a stay at the Fairmont Olympic Hotel to check in on June 28, 2016 and checking out June 29, 2016. 
 
The hotel’s stated Terms and Conditions for this hotel, agreed to at the time of booking are:
Cancellation and Change Policy: Non Refundable
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide selection details on several pages for review, including the final payment screen. Expedia.com serves only as a third party booking intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners.
 
Although we regret to hear that the customer is unable to utilize the reservation he booked, we are unable to offer any refunds or compensation for this reservation as the hotel acted within their stated cancellation policy rules, in charging for the one night reservation.
 
We have attached a copy of this letter, along with two screen captures, taken from a mock booking for the hotel and dates chosen by Mr. [redacted]-[redacted].  While he feels Expedia does not give our customer’s ample information on the hotel’s booking terms, our site did supply the non-refundable terms on the opening room-type choice page, where the customer has to physically choose which room he would like to book.  This is provided in screen capture #1 on the attachment.  Secondly, the non-refundable terms are also noted on the final summary page, as shown in screen capture #2.  On this summary page, the non-refundable statement is provided directly above the large yellow “COMPLETE BOOKING” button the customer must click which verifies they are in agreement with the booking terms and Expedia’s Terms of Use. 
 
We regret that our response cannot be more favorable.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service
Expedia.com

To provide some additional information.  On July 12, 2016, the customer initially wanted a full refund.  In this letter options were provided to the customer in regards to cancelling and retaining an airline credit.  The customer would be responsible for the change fee of $100 CAD per passenger and any fare difference.  As well it was verified and communicated to the customer that the booking was made on the Expeida.com website not the Expeida.ca website.  Due to the customer error, Expedia was never refunding the difference for the currency conversion rate from USD to CAD.  To reiterate, the customer self-booked the trip on a US site, which is customer error. On August 4,  2016 rebuttal response, it was again advised, that the Expedia.com website does indicate that it is in USD.  At this time the agent offered a $77.00 USD refund for the “airline exchange fee”.  The currency exchange rate as of July 25, 2016, converted to $77.00 USD.  This is the $100 change fee mentioned in the July 12 letter converted from CAD to USD.The August 16, 2016 rebuttal letter the agent quoted that the $77.00 was the exchange fee rate for one traveler. The agent should have refunded the $77.00 for all five passengers not just one passenger. Expedia has now refunded the additional $308.00 USD to the original form of payment. Expedia considers this matter resolved and closed.

Good afternoon,The below states there is a one time change that will exclude any fees. As the first refund for 1 plane ticket included fees to cancel, this does not pertain to the one time change. The 827 amount is for the cancellation of the hotel which at the same time, I canceled the other flight. This should be my one time change that does not include fees. Even with the hotel, the lady on the phone stated that I would still have to pay for one night of that hotel stay. I should be able to get the plane ticket refunded without any fees under the guidelines expedia has copied and pasted. I have tried to explain this many times to them.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Here is a screen shot indicating that Expedia are just flat out liars. The section that is highlighted blue are the ports of call.MIA (Miami) - FPO (Freeport) - NAS (Nassau) - NPI ([redacted] Private Island) - MIA (Miami)As you can see, this itinerary is dated 4/30/2016, when I originally booked the cruise. which was coincidentally the day that we were supposed to visit the private island but never did, because it had been closed for construction for months and Expedia knew about it when they falsely advertised the cruise that I booked.
Sincerely,
[redacted]

November 13, 2017
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the refund and exchange issues. 
 
Our records show on February 11, 2017, Mr. [redacted] self-booked an Expedia.com flight, and hotel package reservation via itinerary #[redacted] with a start travel date of May 31, 2017 in the amount of $1,484.51. We understand from Mr. [redacted]’s complaint, after canceling the package reservation and utilizing the flight credit provided, he was advised the amount paid for change fees would be refunded by Expedia. The customer also stated, after contacting customer support several times, no refund has been given. Mr. [redacted] is requesting for the refund to be provided as promised.
 
Upon researching the customer’s complaint, we can confirm on November 9, 2017, when Mr. [redacted] brought this matter to our attention, the refund request was escalated to our corporate office. We can also confirm that, on November 12, 2017, a refund of $400.00 for the change fees was processed back to the original form of payment.
 
We do regret any inconvenience Mr. [redacted] encountered in the past when trying to resolve this matter. As a refund has already been provided and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:  They didn't make any compensation for leaving me stranded in a snowstorm.  If their business is to make reservations only, then I got to the Payless counter and essentially had NO reservation.  So it is BS that they can do this and continue to represent Payless when they sell YOUR reservation to a higher bidder which is what they admitted doing to me.  Expedia should immediately cease to make reservations for Payless if this is what they do.
Ridiculous.
Thanks for trying, though.Sincerely,[redacted]

November 25, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: *-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the customer service and email issues.  We understand from Mr. [redacted] complaint, he has been unable to access to his Expedia.ca account due to system issue. The customer also stated, after contacting customer support several times, no proper resolution have been provided. Mr. [redacted] is requesting for system issue to be fixed and an apology to be given. Upon researching the customer’s complaint, Mr. [redacted] brought this matter to our attention on October 8, 2015. The customer stated after trying to reset his password several times, an error is given and he is unable to access his account. Expedia customer support agent also assisted Mr. [redacted] with trying to reset his password but due to the customer having ten single use accounts under the same email, Mr. [redacted]’s permanent account is no longer accessible. The customer was advised due to the many accounts under the same email address, [redacted], a new account has to be created, with a different email address.We apologize for any inconvenience or misinformation provided to the customer. Based on the information provided above, Mr. [redacted] is unable to use the same email address on a permanent account.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service