Expedia Inc

Complaint: [redacted]I am rejecting this response because:Each response given addresses something new.  The previous response says they will not provide a refund because expedia has nothing to do with it and that I booked through someone else.  As you can see from the attached it clearly shows an email from EXPEDIA that clearly states THANK YOU FOR BOOKING WITH EXPEDIA.  This latest response from Nicole is of no concern to myself or Revdex.com because, however Expedia chooses to run their FOR PROFIT business is their prerogative.  They are stating over and over that they do not wish to be responsible for their negligence.  We cannot take this matter up with the chosen providers by expedia when the business dealings and transactions are happening at expedia.  Therefore, it is our obligation to deal with this matter with the company selling/providing this which is expedia.  HOW expedia plans to achieve this is none of our business in this Revdex.com case.  The responsibility and negligence is with expedia and they are choosing to ignore this.Sincerely,[redacted]

July 25, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

October 14, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia.ca Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.ca regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia.ca, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia.ca is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on September 1, 2015, the customer booked a hotel reservation through Expedia.ca. Accommodations were at the [redacted] from September 4, 2015, to September 5, 2015. We understand from the complaint, the customer is requesting a refund. Expedia.ca acts only as an as a third party intermediary for travel providers such as hotels. If one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate action. We encourage our customers to contact us immediately which enables us to attempt to find a resolution at that time. However, we do not show that the customer’s contacted Expedia.ca at all regarding this reservation. The hotel’s terms and conditions which were agreed to at the time of booking by Ms. [redacted] and which can be found on her itinerary include: • Cancellation and Change Policy: Non Refundable The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation. On October 14, 2015, Expedia.ca contacted the hotel directly on behalf of the customer and were advised the hotel’s phone number is available 24 hours a day. The customer did contacted the hotel on September 4, 2015, and was advised how to obtain her key however hung-up. The hotel is willing to give the customer a new reservation at no additional charge, Ms. [redacted] needing only to contact them directly. The hotel is unwilling to refund due to the “no-show” status and the hotel’s terms and conditions that the customer agreed to. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by...

our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting relocation.
Upon further research, we are unable to locate the itinerary number related to Mr. [redacted]’s complaint. We respectfully request that Mr. [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address Mr. [redacted]’s concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

January 20, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on January 12, 2017, Mr. [redacted] booked a one-night stay at the [redacted] from January 14, 2017, through January 15, 2017. We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative.
We understand from Mr. [redacted]’ complaint that he booked the reservation under the impression he could cancel without penalty if necessary. While Expedia does not charge a fee to cancel, any fees that the company with which we do business charges for cancellation will be passed on to the customer.
The Clift terms and conditions agreed to at the time of booking are as follows;
 
Cancellation and Change Policy: Non-Refundable The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.
 
While we understand Mr. [redacted]’ concerns, we do not see any error by Expedia and as a result, we are unable to honor the request of a refund.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

February 10, 2016
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand the customer is requesting a refund of the package insurance.
Our records indicate on November 30, 2015, the customer self-booked a package reservation using Expedia’s website, itinerary number [redacted]. The hotel reservations were for The Hotel Tamarindo Diria Beach Resort in Tamarindo, Costa Rica, checking in on February 18, 2016 and checking out on February 23, 2016. The flights booked were flying Delta Airlines, departing Denver, Colorado to Liberia, Costa Rica on February 18, 2016 and returning on January 23, 2016. Also included in the package was the Expedia Package Protection Plan.
We can confirm this package was voided on November 30, 2016, within the 24-hour Free-cancellation window. On February 10, 2016, a refund of $256.00; the cost of the travel insurance, was processed to the customer’s original form of payment. The time it takes to post back to the customer’s credit card depends on how quickly her bank processes refunds.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Britt M[redacted]
Tier 3 Customer Service

October 28, 2015         
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an...

issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand the customer is requesting a refund due to issues experienced during a recent hotel stay. On October 22, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint.
Our records indicate on October 1, 2015, the customer self-booked a hotel reservation, itinerary number [redacted], using the Expedia.com website.  The hotel reservation was for The [redacted] in Stowe, Vermont, checking-in on October 10, 2015, and checking out on October 12, 2015. The total cost of this reservation was $598.29. We can confirm the customer contacted Expedia on October 16, 2015, seeking a refund of their reservation.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. If one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate action. We encourage our customers to contact us from the hotel if the accommodations are not satisfactory upon arrival; which enables us to attempt to find a resolution at that time. We have no record of Ms. [redacted] contacting us upon her arrival.
On October 22, 2015, we contacted the hotel on the customer’s behalf and spoke to [redacted], the hotel’s front desk manager, regarding Ms. [redacted] complaints. The hotel acknowledges the customer’s issues in reference to the property the customer was relocated to due to a boiler malfunction and advised they are currently working with the [redacted] to rectify the matter. The hotel advised as this is an active investigation, currently, no refunds or additional compensation will be authorized. As result, Expedia is unable to process a refund.
We regret that our response cannot be more favorable and hope that, despite this recent experience, the customer will continue to use Expedia for future travel arrangements, thereby allowing us the opportunity to restore faith in our company.  As a gesture of goodwill, Expedia has placed a $100 Travel Coupon in Ms. [redacted] permanent account. The coupon can be used on any future Expedia Special Rate hotel booking. The coupon is good for one year form the date of issuance.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Britt M[redacted]
Tier 3 Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight.  We understand Mr. [redacted] is requesting to change the flight and a phone call from Expedia.
Upon further research, we are unable to locate the itinerary number related to Mr. [redacted]’s complaint. We respectfully request that Mr. [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address Mr. [redacted] concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Tell us why here...March 6, 2018 Revdex.comExpedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Mrs. [redacted] did not accept our response and/or resolution offered.  After further review of Mrs. [redacted]’s rebuttal and the claim that she would only be charged $102.00, is an issue she will need to speak with the hotel about. At no time, did Mrs. [redacted] mention anything about being charged $102.00. Again, Expedia advocated on her behalf, and the hotel reiterated that they will charge $195.00 if cancelled.  Respectfully, we request that this complaint be closed as answered, as Expedia has not collected any funds from Mrs. [redacted].  Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely,  LaToya J[redacted]Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

July 25, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted](Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

July 23, 2015 Revdex.comAlaska, Oregon & Western Washington Complaint Department Re: Expedia Case #:  O-[redacted] Dear Revdex.com, Thank you for taking the time to contactExpedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to addressthe comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Inc. is responding to the consumercomplaint from [redacted], (Revdex.com Complaint ID #[redacted]) regarding a recentDiscover Card promotion.  We understandthe customer is requesting their cancelled reservation be reinstated.  Our records indicate on February 10, 2015,the customer self-booked three hotel reservations:Itinerary# [redacted], for one adultstaying at [redacted], Brussles Belgium for 3 nights arriving on March 6, 2015. andchecking out March 9, 2015.   We can confirm the customer redeemed aDiscover $[redacted].00 Hotel Coupon towards the cost of the reservation and paid theremaining balance of $ 71.63 USD using an American Express credit card.  Itinerary# [redacted] for one adult stayingat [redacted] Strasbourg, France for four nights arriving February 24,2015 and checking out February 28, 2015. We can confirm the customer redeemed a Discover $150.00 Hotel Coupontoward the cost of the reservation and paid the remaining $99.24 with anAmerican Express Credit Card. Itinerary # [redacted] for three adults andone child at the [redacted] Kinabula, Malaysia arriving June 18,2015 and checking out June 22, 2015.  Wecan confirm the customer redeemed a Discover $150.00 Hotel Coupon towards thecost of the reservation and paid the remaining balance of $ 74.92 USD using anAmerican Express credit card.  TheDiscover Card Promotion, coupon codes, associated terms and conditions wereoriginally published to a Discover Card member’s only site. These coupon codeswere improperly leaked to third party sites without Expedia’s consent and thefull terms and conditions of the Promotion and Coupon Codes were not publishedby those sites. The additional information the customer appears to bereferencing was made available by Expedia only to Discover cardholders who wereusing the coupons according to the full terms and conditions of the promotionpublished to the Discover Card member’s only website. Uponfurther research, we identified that [redacted] was not a valid recipient of theDiscover Card Promotion.  The purchaseswere cancelled on February 13, 2015, because it was made in violation of one ormore of the restrictions in the Terms and Conditions of this Discover CardPromotion, including but not limited to the condition that a Discover Cardwould be used for the purchase.  As aresult, we are unable to honor the customer’s request to have their bookingreinstated.  We have, however, providedthe customer with a full refund of the $ 71.63, $99.24, $ 74.92 USD paid forthe three bookings.  Inlight of [redacted] Revdex.com complaint, we further researched his situation and didfind that after the initial cancellations and refunds, he contacted Expedia andan had an agent re-book the reservations under the same itinerary numbers, onceagain applying the Discover Card Promotions due to confusion about the use ofthe Discover coupons.  As the originalitinerary numbers were reused, the second charges did not get properlyrefunded.  Today, July 23, 2015, Expediahas processed three additional refunds to the customer’s American Express Cardused for the re-activated purchases as follows: Itinerary#[redacted] refund of $ 71.47 processed on 7/23/15 Itinerary#[redacted] refund of $ 94.62 processed on 7/23/15 Itinerary# [redacted] refund of $ 74.02 processed on 7/23/15 Theamount of time it takes for these credits to be available in the customer’saccount depend upon how quickly his credit card company processes refunds.  Expedia regrets the inconvenience thissituation has caused our valuable customers. We thank you for allowing us the opportunityto address the issues that were brought to our attention.  If you have any further questions or concernsregarding this matter, please feel free to contact us.   Sincerely,  Roseanne G[redacted]Tier 3 Customer Service

October 04, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] [redacted] (Revdex.com complaint #[redacted]) regarding a hotel reservation. Our records show on September 20th, 2016, Ms. [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted], with a trip start date of October 07, 2016. We understand from Ms. [redacted]’s complaint, she believes she was not informed properly regarding a hotel charge plus a deposit. Our records show the hotel is a Pay Later option on Expedia, which means the hotel is in charge of the amounts being held and or charged. Ms. [redacted] does mention she contacted both the hotel and Expedia and neither was able to assist. Ms. [redacted] is requesting that the hotel and Expedia provides a more transparent description of the amounts to be held or charged. Expedia’s goal is to provide an exceptional customer experience. As you may know, Expedia.com acts as an independent agent for reservations for airlines, car rental companies, and hotels. We are unable to control unforeseen transactions that will be made by a hotel on a Pay Later reservation which is essentially a transaction that would be charged at the hotel. After giving the matter our full consideration we have been authorized to provide a $100 Expedia coupon for any future Expedia Special Rate hotel reservations or Expedia packages including flight plus hotel. We have also passed on the information to the required departments. This has been documented on the customer’s account and her coupon is available immediately. The coupon is available on the customer’s personal account under email address [redacted]@gmail.com . The customer may use the coupon when booking online through our site or by phone with an Expedia agent. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience Ms. [redacted] has encountered in resolving this matter. As a coupon has been provided, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

February 18, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Upon receipt of the Revdex.com submission, we have verified this issue has been handled by Crystal L[redacted] in the Expedia’s Executive Escalation Department on February 17, 2016. If Mr. [redacted] issue has still not been resolved we ask him to please feel free to contact our Customer Support Representatives and refer to Case # [redacted]. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

July 6, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com case number [redacted]).  We regret to hear Mr. [redacted] did not accept the response and/or resolution offered. We are able to confirm the return flights for [redacted]. and [redacted] were processed for a refund by [redacted].  As such, a refund in the amount of $554.24 has been issued to the original form of payment used to purchase the flights.  The time that it takes for the refund to process depends on how quickly the credit card company processes these requests.  The average refund timing is seven to ten business days; if a refund is not found after this timeframe has expired we would recommend contacting the financial institution for additional assistance. Thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns, please feel free to contact us. Sincerely,Millicent F[redacted]Tier 3 Customer Service

November 3, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]                 
Dear Revdex.com,
Thank you for...

taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations.  We understand the customer is requesting the Best Price Guarantee.
Our records indicate on October 3, 2015, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Expedia.com website. Travel was on [redacted], departing October 30, 2015, from Orlando, Florida to Cancun, Mexico, for two passengers for a total of $592.48.
Upon further research, we were able to confirm the customer submitted a Best Price Guarantee claim for their flight reservation.
On November 3, 2015, Expedia processed a refund of $34.00 back to the customer’s original form of payment and deposited a $50.00 Best Price Guarantee Coupon into the customer’s Expedia.com for future Expedia Special Rate travel bookings. The amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds, generally 3-7 days.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting further with their future travel needs.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Nicole P[redacted]
Tier 3 Customer Service

October 30, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: ID : [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a Best Price Guarantee issue.
 
Our records reflect on August 2, 2017 Ms. [redacted] accessed Expedia.com and self-booked itinerary # [redacted] for a stay at Planet Hollywood Resort and Casino, Las Vegas, NV to check in October 19, 2017 and checking out October 22,2017.  The customer attempted to file a “Best Price Guarantee” request for a refund and our system would not allow her to submit a request. 
 
A review of her booking shows that she failed to meet one of the initial requirements of the program.  Any itinerary that can be considered for comparison through the BPG program must be booked from within the customer’s permanent Expedia account.  The terms and conditions of the program state that bookings made in a “guest account” are not eligible. 
Ms. [redacted] created this itinerary in a guest account.  She did not log into her Expedia account before creating the booking.  Once an itinerary is created in a guest account, it cannot be moved into a customer’s permanent account as our system does not allow an itinerary to be reassigned. 
 
For this reason, when Ms. [redacted] attempted to fill out the online request form for BPG, the first screen asks for her itinerary number and when entered, the system would not allow her to move forward as the itinerary is a “guest account” booking, making it ineligible for consideration.
 
Although the itinerary does not meet the stated criteria for a Best Price Guarantee, as a courtesy, we have provided her online Expedia account with a $50.00 Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation Package. The coupon is valid for one year from the date of issue and is immediately accessible within her account.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

February 15 2017   Revdex.com Northwest Complaint Department   RE:  Expedia Inc Case [redacted]   Dear Revdex.com,   Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns that have been brought to our attention. Expedia.com is disheartened that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.   Expedia.com is responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted]) regarding his car hire booking. We understand Mr [redacted]is seeking a refund for the car hire due to late check in with the vendor.   Our records show the customer booked Thrifty/Hertz car hire on July 29 2016. While we do not see any error on behalf of Expedia, we are willing to issue a onetime courtesy refund of 183.20 EUR. Once accepted by Mr [redacted], the refund will take seven to 10 days to reflect on his billing statement on the original form of payment.    Again, we thank you for allowing us the opportunity to address this issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.   Tier 3 Customer ServiceExpedia