Expedia Inc

April 29, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the hotel price guarantee refund request. 
 
Our records show on March 28, 2016, Mr. [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted], with a check-in date as April 5, 2016. We understand from Mr. [redacted]’s complaint, he submitted an application for the hotel best price guarantee but was denied even though valid proof was provided. Mr. [redacted] is requesting a refund of the difference in price and a $50 coupon.
 
Upon researching the customer’s complaint, we can confirm on March 29, 2016, Mr. [redacted] submitted a hotel best price guarantee application with proper proof of difference in price. Documentation shows a difference in price of $51.73. We have proceeded to process a refund of the difference in price of $51.73 and a $50.00 Expedia Travel Coupon has been added to customer’s account.
 
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Tier 3 Customer Service

Re: Expedia Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.Our records reflect this matter was resolved on July 19, 2016 when an Expedia agent provided refunds of two itineraries for a total of $224.54 back to the customer’s original form of payment.  The amount of time it takes for the credits to be available in her account depends upon how quickly her bank processes refunds. We also show that the customer was provided earlier with an Expedia travel coupon in the amount of $200.00 for her inconvenience.  We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Roseanne G[redacted]Tier 3 Customer Service

June 3, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted]) with additional information. 
 
We have further researched Mr. [redacted]’s complaint regarding the distance between his chosen hotel and the convention center in Boston.  While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston. 
 
When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center.  While he may have seen a straight line mileage listing of 1 mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between 6.6 and 8 miles by car, depending on the route chosen.  This information is provided with our hotel link and map link in the hotel listing. 
 
While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $100.00 Expdia Travel Coupon as a courtesy for the Mr. [redacted].   Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account. 
 
If he would like to have the $100.00 travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so.
 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
 
Tier 3 – Customer Service

Complaint: [redacted]I am rejecting this response because: I did indeed receive the coupon, but only after making multiple calls and involving the Revdex.com. This is not the first time it happened. It is actually every time. I have several BRG coupons still pending, and I am almost positive that Expedia will not issue these coupons automatically. In fact, I've already tried to get them issued with their Tier 3 support, but they already refused. I will probably resort back to the Revdex.com method!
And by the way, this is happening to an Expedia Elite member (I spend close to $10,000 every year). Imagine what they would do to a regular member. It's time that these Expedia's practices are published.Sincerely,[redacted]

April 4, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding two flight reservations.  We understand Mr. [redacted] is requesting a full refund.  On March 29, 2016, we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint; however he was not available.
Our records reflect on January 13, 2016, the customer self-booked two flight reservations.  The first is for [redacted]. [redacted] and [redacted], using Expedia.com.  Travel is on Lufthansa, departing June 11, 2016, from San Francisco, California to Bengaluru, India; returning on August 13, 2016, from Bengaluru, India to San Jose, California. The Itinerary number is [redacted].
The second flight reservation is for [redacted], travel is on Lufthansa, departing June 11, 2016, from San Francisco, California to Bengaluru, India; returning on August 13, 2016, from Bengaluru, India to San Jose, California.  The itinerary number is [redacted]. The customer is stating they contacted Expedia, needing to transfer [redacted]’s (who is a child) ticket on to his ticket.  Additionally, the customer stated that [redacted]. [redacted], needs to change the dates; however Expedia has not exchanged the tickets.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies. Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing.  Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation. This gives Expedia the opportunity to provide an appropriate resolution.
Upon further researching this matter, we can confirm on March 11, 2016, the customer contacted Expedia, needing to transfer the ticket for [redacted] onto his ticket.  In addition, the customer stated that [redacted]. [redacted] would like to change the dates on their ticket.  Our agent advised the customer, they would need to contact the airline.  Our agent attempted to contact the airline; however, was unable to reach anyone.  Our agent advised the customer to contact Expedia the following day.  The customer understood.
On March 14, 2016, the customer contacted Expedia, needing to transfer the ticket [redacted] onto his ticket and needing to exchange the flight date for [redacted]. [redacted]’s ticket.  Our agent contacted the airline and was advised the change may be possible; however, we would need to contact a different department.  On that same day, our agent contacted that department and was advised the customer cannot transfer the child’s ticket to a different ticket. 
Our agent advised the customer.  The customer requested to speak to a supervisor.  The agent spoke to a supervisor who advised to transfer the customer; however the agent could not transfer the customer to the supervisor.  The supervisor advised they would contact the customer, however there was no answer.  The supervisor did leave a voice message for the customer.  The supervisor did contact Lufthansa and was advised they already divided the ticket for [redacted] on a new record locator [redacted], with the same itinerary number [redacted].  The new ticket is noted that [redacted], the child is traveling with the adult [redacted].  The airline advised, the customer was not charge for this change.
In reviewing Mr. [redacted]’s account, the travel is confirmed for [redacted] and [redacted], departing on June 11, 2016.  The ticket for [redacted]. [redacted], is also active and confirmed for travel on June 11, 2016.  Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines and are subject to the rules and restrictions of the vendors.  Each airline has its own specific set of policies and procedures as does each ticket purchased.  Lufthansa is the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card). Based on the fare rules, the tickets are nonrefundable, and carry a change fee of $300.00 per person.  
We hope the customer understands Expedia cannot honor the request to refund.  If the customer needs to exchange the ticket, the customer can contact Expedia at 1-800-397-3342.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

June 21, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
Our records indicate on June 2, 2016 the customer accessed Expedia.com and self-booked non-refundable Itinerary #[redacted] for a stay at the Hilton Hotel, Austin, Texas to check in on June 12, and checking out June 13, 2016.  The customer’s complaint is that they entered a search date into the Google search engine and then chose Expedia.com from the hotel sites provided by Google, and proceeded to book her reservation.  She did not enter her desired stay date into Expedia’s site, and her reservation was booked for a date other than the one she had wanted. 
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections, and of the terms and conditions associated with the travel items they are purchasing. We provide selection details on several pages for the customer’s review, including a summary on the final payment screen, before the customer enters their payment information.  It is the customer’s responsibility to review their booking information, to ensure it meets their wishes, before finalizing their purchase.
 
Search engines such as Google do not interact with other websites; they only provide links from their site to websites that match the general criteria of the client’s search, such as travel companies in this instance.  When the customer chooses a website to access, they leave Google, or the search engine they have used, and they enter the independent website for the company they are shopping on.  They then must enter their search criteria into the website they are then using. 
 
The Hilton Hotel’s terms and conditions were also provided for the customer’s review, and finalization of the itinerary constitutes acceptance of the hotel’s terms.  The Hilton’s stated terms for this booking were as follows:
 
Cancellation and Change Policy: Non Refundable
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.
 
Expedia.com serves as a third party booking intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners.  The Hilton Hotel was contacted on June 3, 2016, and our agent advocated on behalf of the customer, requesting the hotel’s permission to process a refund.  The Hilton would not agree to a refund or date change. Due to the rules and restrictions Ms. [redacted] agreed to at the time of booking, and the Hilton’s refusal to waive their terms, Expedia has been billed in full for this reservation and we are unable to offer a refund.
 
We regret that our response cannot be more favorable. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service
Expedia.com

April 27, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a refund. Upon receipt of the Revdex.com submission, we have verified that the refund was processed on November 13, 2016, back to the original form of payment ( Visa card ending XXXX-[redacted]). However, if the customer has not received his refund, we request that Mr. [redacted] please provide a copy of his itemized credit card statement for the month of November and December, reflecting that no refund was received. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:
I complied with the cancellation and did so before checking into the establishment. The employee refused to process the cancellation. Expedia does not deserve additional time to respond. I filed my first complaint with them in December and was told a response would come within 48 hours...never happened. I called again to file another complaint and the same occurred. They do not care, and it shows by their refusal to ever respond to my complaints forcing me to dispute the charge and pursue complaints with the Revdex.com and state attorney generals.Sincerely,[redacted]

July 21, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case O-[redacted]
 
Dear Revdex.com:
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case [redacted]) regarding a vacation package.  We understand the customer is requesting a refund for the total airline penalty fee to exchange the flights.  On July 15, 2015, we attempted to contact Mr. [redacted] to acknowledge receipt of his Revdex.com complaint but were unable to reach him.
 
Our records indicate on April 27, 2015, the customer or an authorized user in the account self-booked a vacation package with flights and hotel reservations, for four adults, on Expedia.com.  Travel was on August 15, 2015, from Los Angeles, CA to San Jose del Cabo – Baja, CA, returning August 24, 2015.  Flights were with [redacted] and [redacted] on a code-share flight; hotel reservations were with the [redacted]
 
On June 28, 2015, the customer contacted us to reconfirm the hotel reservations.  We advocated for the customer and contacted the hotel where we spoke with the front desk who reconfirmed the hotel would reopen on August 15, 2015.  On June 29, 2015, we received a call from the customer who requested a second confirmation of the opening date for the hotel.  We contacted the hotel and were able to confirm the hotel’s opening date as August 15, 2015, with the front desk representative.
 
On June 30, 2015, the customer contacted us once more to reconfirm the hotel opening date.  We contacted the hotel and spoke with the front desk who advised us the hotel was unable to open by August 15, 2015, due to the hurricane.  We offered to assist the customer in locating a new hotel but our offer was declined.  The customer requested a full refund including the flights; however, we provided the customer with the airline’s fare rules advising the flight was nonrefundable and there would be a $200.00 rebooking fee collected by the airline for changes.  We were requested to cancel the hotel which resulted in a full refund. 
 
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers.  We can confirm the hotel authorized the option of changing the booking for a future date and offered a $350.00 credit per person as compensation for the airline penalty fees that would be incurred to exchange the tickets.   Unfortunately, once the hotel reservation is canceled and refunded, we are not able to reinstate the booking or promote the hotel’s  offer. 
 
While we understand the customer is requesting Expedia to reimburse for the airline penalty fees that will be charged when the airline tickets are exchanged. We are unable to approve this request.  We encourage the customer to contact us if he needs any assistance locating a new hotel in Baja, CA to complete his booking.
 
We thank you for allowing us to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Millicent F[redacted]
Tier 3 Customer Service

October 9, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. [redacted] is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the possible site error encountered and refund request.  Our records show on July 21, 2015, Ms. [redacted] self-booked an Unpublished Rate Hotel reservation via booking number [redacted], with a check-in date as July 22, 2015 for a total of $550.50. We understand from Ms. [redacted] complaint, at the time of booking non-smoking rooms were selected but upon arrival at the hotel, she received smoking rooms. Ms. [redacted] proceeded to call Expedia to resolve the issue but no solution was provided. The customer is requesting a full refund for the amount paid due to site error.Upon researching the customer’s complaint, we can confirm on September 22, 2015 Ms. [redacted] brought this matter to our attention. Our records show, the customer requested to change the room type received. Expedia proceeded to advocate on the customer’s behalf by contacting the hotel regarding the change request. The hotel advised Expedia no non-smoking rooms were available and no refund could be approved.Expedia makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasing. We provide selection details on several pages as well as the terms and conditions of each rate offered. As stated on Expedia.com, Unpublished Rate Hotels bookings are final and cannot be changed or refunded. Furthermore, when booking an unpublished rate hotel, no option is given to select amenities such as room type since the customer will not know the hotel name, the types of room available or amenities offered until after it is booked. Based on the information provided above, we are unable to honor Ms. [redacted] refund request.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: Expedia never sent anything they are still dodging there responsibility. My Credit card USAA is sending them a formal charge dispute along with the attached e-mail. They know fully well no refund has been issued and are trying to get the Revdex.com to not follow up on this complaint.Sincerely,[redacted]

October 31, 2017   Revdex.com Expedia – DuPont, WA Complaint Department   Re: Expedia Case #: O-[redacted]   Dear Revdex.com,   Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear [redacted] did not accept our response and/or resolution offered. After further review of [redacted]’s complaint and as no new information has been provided, Expedia continues to stand by our original reply. As stated in our previous Revdex.com response, at no time did [redacted] request non-stop flight or flights via Delta Airlines. To reiterate, [redacted]’s main concern was that he was able to depart mid to late afternoon and to be near the financial district in New York. Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,   LaToya J[redacted]Corporate Customer Service

Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

April 6, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on January 24, 2016, Ms. [redacted] booked an Expedia Vacation Package which included roundtrip flights from [redacted] to St. Thomas, [redacted] and an eight-night stay at the [redacted] from June 29, 2016, through July 7, 2016. Ms. [redacted] also purchased travel insurance for this package.
We understand from Ms. [redacted] complaint that she has since canceled the package and received a full refund for the lodging portion of the package as well as the insurance. She has yet to be refunded for the air fare and is requesting that $3,291.56, be returned to her.
The services provided by Expedia are that of a third party intermediary, the airline; in this case Jetblue, is the merchant of record (i.e. the company who charged the customer’s credit card) and as such accepted the funds for Ms. [redacted] purchase. She will also see the airlines name in the transaction information of her credit card statement. As Jetblue was the merchant of record, they are also the party to process any appropriate refunds to Ms. [redacted]. Expedia does not have access to transaction numbers for charges and refunds not processed by our company. We regret that we are unable to offer Ms. [redacted] a more satisfactory response to her inquiry; however on April 1, 2016, Expedia has processed the refund in our internal system and it is now the airline who will issue the refund to Ms. [redacted] original form of payment. Most airlines request at least two billing cycles for refunds to appear on the customer’s credit card statement. We regret any inconvenience caused by this matter.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

May 23, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:it was stated as mentioned in this response that I am allowed 2 language.  Why then was I charge for the second laugage from dubai to cairo and from cairo to canada.
Sincerely,  
[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service