Expedia Inc

December 2, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

May 20, 2015 Revdex.comAlaska, Oregon & WesternWashington Complaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time tocontact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to addressthe comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Inc.is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted])regarding a rental car reservation, itinerary # [redacted]. We understand that Mr. [redacted] attemptedto add a car reservation to his itinerary and was unable to book the dates heneeded. On May 20, 2015 we contacted the customer to acknowledge receipt oftheir Revdex.com complaint. Our records indicate that on May 4,2015 the customer attempted to add a car rental to a three day flight itinerarythrough a discount offered after booking his flights.  When he accessed the offer, the carreservation auto populated for only the first day of his trip, May14, 2015through May 15, 2015 and he was unable to change the return date due to a siteerror.  He called Expedia for assistanceand was not helped to his satisfaction and cancelled the car reservation. Expediaregrets the service Mr. [redacted] received was less than satisfactory. Comments such as his are read by numerous people within Expedia and help shapeour policies and practices.  It is never Expedia's intent to inconvenienceour clients and it is disheartening when our clients feel we have not met thestandards to which we hold our organization and employees, as we attempt toprovide the most efficient, quality customer service available.  We wouldlike to assure the customer that his business is important to us. As a courtesy,we have provided the customer’s online Expedia account under Email:[redacted]@outlook.comAccount Number: [redacted] with a $100.00 Expedia Travel Coupon that can beredeemed toward the future purchase of an Expedia Special Rate Hotel, either asa standalone reservation or in a Vacation Package. The coupon is valid for oneyear from the date of issue and is immediately accessible within his account.We hope he will allow us the opportunity to improve upon his experience in thefuture. We thank you for allowing us theopportunity to address the issues that were brought to our attention.  If you have any further questions or concernsregarding this matter, please feel free to contact us.  Sincerely, [redacted]Tier 3 Customer Service

October 18, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting refund. On October 17, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on October 4, 2016, the customer self-booked a package reservation. Travel was on Delta Airlines, departing October 28, 2016, from Denver, Colorado to Brunswick, Georgia; returning on October 31, 2016, from Brunswick, Georgia to Denver, Colorado. The package includes a hotel stay at the Comfort Suites Brunswick. The package includes the Package Protection Plan. Itinerary number: [redacted]. The customer is stating they contacted Expedia within the 24-hours to cancel the package reservation. The customer is stating they have not been refunded for the flight.
   
Upon further researching this matter, we can confirm the customer contacted Expedia to cancel the hotel booking. Expedia advised the customer the reservation was outside the cancellation window and the customer would be refunded for the hotel amount of $232.14.
 
On October 17, 2016, the customer contacted Expedia to cancel the flight reservation. Expedia advised the customer the ticket was nonrefundable.
 
Expedia was able to pull the call recording for October 4, 2016. The customer requested Expedia to only cancel the hotel reservation.
 
In reviewing the customer’s account, the customer will have a flight credit with Delta Airlines. The customer is responsible for the change fee of $200.00; plus any fare difference. Since the customer purchased the Package Protection Plan. The customer will qualify for a refund on the change fees only.
 
The customer can contact our customer service department at 1800-397-3342, to rebook their flight credit. The flight credit is valid for 1 year from the original issue date of October 4, 2016.
 
We hope the customer understands. Expedia cannot honor the refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

July 18, 2017
 
Revdex.com
Expedia.com – Dallas and Northeast Texas
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding refund and exchange issues.
 
Upon researching the customer’s complaint, we were unable to find a hotel itinerary or an Expedia.com account for Ms. [redacted] related to the information stated in the complaint provided. Please provide the full itinerary number and or other email address used to book the reservation for further research.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporate Customer Service

June 27, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on March 12, 2016, Mr. [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Fort Myers, Florida to Rochester, Minnesota. Travel was scheduled from April 3, 2016, through April 6, 2016. Mr. [redacted] also purchased travel insurance along with his package.
We understand from Mr. [redacted]’s complaint that he is requesting a refund of $542.00 for a flight that he booked in place of his return flight for the itinerary booked on March 12, 2016. According to Mr. [redacted]’s complaint, he arrived in Rochester; he learned that he would need to extend his stay for medical testing. He stated that he was instructed to file an insurance claim with AON Affinity to cover the cost of the voluntary change to his itinerary. Mr. [redacted] says that Expedia did not honor the insurance that he purchased with his vacation package.
The insurance that Mr. [redacted] purchased allows Expedia to refund him for voluntary changes to his itinerary prior to departure. Once travel beings, the insurance in no longer active. Had Mr. [redacted] requested to change his flight before his initial travel date, he would have been able to pay the fees and receive a refund, but his request to change came after travel had begun. Regrettably, the insurance was no longer active. Mr. [redacted] booked a new return flight rather than make changes to his itinerary. Expedia made no errors that would warrant a refund being issued.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

September 29, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on July 9, 2015, Ms. [redacted] booked a two-night stay at the [redacted] from July 9, 2015, though July 11, 2015.
We understand from Ms. [redacted] complaint that she booked her reservation via the Expedia Mobile Application pp. Ms. [redacted] stated in her complaint that her transaction did not go through according to the mobile application so she booked her reservation through an alternate website. Ms. [redacted] says she later learned that Expedia charged her for the booking, but that her attempts to obtain a refund have been unsuccessful. She is now requesting a refund of $287.92.
We have further researched Ms. [redacted] complaint and after giving the matter our full consideration we issued a refund of $287.92 to Ms. [redacted] original form of payment. Refunds like this typically take 3-7 business days to post to individual accounts, depending on how quickly her credit card company processes refunds. We regret any inconvenience related to this issue.
 We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

June 23, 2015  Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-[redacted] Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to addressthe comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Inc. isresponding to the consumer complaint from [redacted] (Revdex.com case number[redacted]) regarding a refund request.  Weunderstand the customer is referring to wording in a recent [redacted] Propertiespromotion, offered on Expedia.com, for hotel stays. On June 23, 2015 weattempted to contact the customer regarding this issue. We attempted tolocate the customer’s itinerary, but they have provided no itinerary number andno valid email address so we are not able to view their booking.  However, the customer has stated thepromotion terms and conditions provided the information that the offer was for2 free buffet meals “per stay”.  He seemsto be under the impression he should be compensated an amount that would payfor 2 free meals “per day”.  The terms ofthe offer from [redacted] Properties are clearly stated in saying it will provide 2meals per stay and had they intended to provide 2 meals each day their termswould have stated their promotions that way. Expedia regrets the customer misinterpreted the promotion, however asthey were provided the amount of meals offered (2 per stay), we find no erroron the part of Expedia or [redacted] promotional statement, and can offer nocompensation in this matter.   We thank you forallowing us the opportunity to address the issues that were brought to ourattention.  If you have any furtherquestions or concerns regarding this matter, please feel free to contact us.  Sincerely, Roseanne G[redacted]Tier 3 CustomerService

May 30, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

December 16, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.Expedia is unable to compensate for time spent on the phone. We apologize about the customer service and inconveniences that were experienced due to Delta. As previously advised we are unable to offer any refunds or compensation for this matter. In order to retrieve any compensation for the customers clothes or baggage we suggest that Ms. [redacted] contact Delta. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

October 28, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting a refund. On October 26, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on June 27, 2016, the customer self-booked a pay later hotel reservation for three rooms at the [redacted] check-in date July 23, 2016, check-out date July 25, 2016. The customer is stating they canceled all three reservations outside the cancellation window. The customer is stating they were charged by the hotel for 1 nights room/tax for each room.
 
Upon further researching this matter, we can confirm on June 29, 2016, the customer contacted Expedia to cancel all three room reservations. Expedia cancelled and processed the refund in the amount of $1,026.99.
 
On August 25, 2016, the customer contacted Expedia advising that they were charged by the hotel for 1 night room/tax for each room. Expedia contacted the hotel; however could not speak to anyone.
 
In reviewing the customer’s account, Expedia was able to confirm the customer was charged by the hotel for the cancellation fees for each room.
 
On October 27, 2016, Expedia processed the refund in the amount of $547.95 back to the original form of payment.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:First of all, [redacted] did not make the arrangements with Expedia, I [redacted] did! I had an agreement with Expedia that stated the liability coverage WAS included and I paid An additional $99 for the physical damage coverage. They obviously knew we were renting the car in Mexico, yet they still stated the coverage was included! In the "fine print" it states, "BASIC LIABILITY INSURANCE (PLI) IS INCLUDED IN THE BASIC RENTAL RATE.  What purpose does Expedia serve if they state one thing and doesn't hold to be true! I choose Expedia thinking they were a reputable company and would stand  behind what they sold. They also should take a look at their Customer Service  Dept, as they were no help. I called TWICE when were attempting to pick up the car and FIVE times after I got back with long "ON HOLD" delays each time! The last girl, Ellie couldn't tell me if Expedia was a member of the Revdex.com or not? And wouldn't give an address to file a complaint.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  .dear Revdex.com REPRESANTETIVE ,as you see their mistake is obouis stated in their responde with the wrong last name of ingrid ,and they are lying about rebooking because I was the one who seggested that to them ,but yet the rep sent me 679 email trying to correct 1 simple last name but she was not able to do so ,their for I requested my refund to be expedited and the money to be released asap so I can use it to make another reservation since they gave me the run arround until I got paid the rates whent up ,so please tel the represantetive to stop with lies and stories .

May 28, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mr. [redacted] (Revdex.com case number [redacted]) regarding his flight reservations.
Our records indicate that on May 2, 2015, the customer self-booked two flight reservations using Expedia’s website; itineraries [redacted] and [redacted]. Travel on [redacted] was with [redacted] from New York, NY to Kilimanjaro, Tanzania, departing on May 28, 2015. Travel on [redacted] was with [redacted] from Kilimanjaro, Tanzania to San Francisco, CA on August 3, 2015. We understand the customer is requesting confirmation of his itinerary [redacted] and a refund for itinerary [redacted], cancelled due to an airline initiated schedule change.
Only the airlines can make changes to flights and these changes are not related to the type of ticket purchased or the company it was purchased from. Airlines rarely tell travel agencies why they make a change. Schedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issues.
We have verified Expedia communicated with the customer several times regarding the schedule change affecting itinerary [redacted]. As no acceptable alternative options were provided by the airline, the customer agreed to receive a full refund of his ticket. A refund in the amount of $1248.00 was processed on May 13, 2015; in addition, the remaining amount of $100.00 (collected as a refund penalty by the airline) was also refunded, on May 28, 2015. The time it takes to post to the customer’s account depends on how quickly his credit card company processes refunds.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) for itinerary [redacted]. We hope you understand we must adhere to the policies dictated by the airlines.
In respect to itinerary [redacted], we do not see any schedule changes affecting this booking. Our records show that as of today, the customer had flown the first two segments on the ticket and had checked in for the last one.
We regret Mr. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused. Expedia welcomes customer feedback in our ongoing effort to improve upon the customer experience.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:  For the last 11 months, Expedia has denied that I have a credit via email (which I have in writing) and telephone (which they should have recorded).  With less than two weeks left to use the credit, Expedia finally acknowledges that there is one and provides an impossible timeframe within which to use it.  This is cleary a fraudulent business practice, scamming a consumer out of a price adjustment credit (as this was for a price adjustment, not a flight change).
I'm willing to forgo the 11 months and two weeks due to me as the balance of time to use the credit, but would hope for a reasonable resolution of more than two weeks.  Six additional months to use the credit, or a credit for use on Expedia.com would be an acceptable makegood.
Sincerely,[redacted]

Revdex.com
 
April 19, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia.com regarding an issue from...

our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is currently requesting a refund of $412.40USD, as the customer claims he booked a flight reservation with [redacted] Air Lines for his aunt, but as his aunt passed away, the customer contacted Expedia to cancel the ticket.  During the first call the customer made to Expedia.com, the customer states an agent of Expedia.com advised him a Future Travel Credit (FTC) would be issued, and as the ticket was transferable, the customer would be able to apply the airline credit towards a new trip for another traveler paying a $20.00USD fee.  The customer stated he contacted Expedia to apply the FTC towards a new trip, but during the second contact, Mr. [redacted] claimed he was advised [redacted] did not allow the ticket to be transferred.  On March 28, 2016, we received the receipt of the Revdex.com complaint.
 
We can confirm on September 20, 2015, the customer self-booked a flight reservation for two adults; (Mrs. [redacted] and Mrs. [redacted]) via Expedia.com, itinerary [redacted] and [redacted] with [redacted] Air Lines, for a total of $412.40USD.  Departure was on December 01, 2015, from Seattle to Denver.  Return was on January 19, 2016, from Denver to Seattle.
 
Our records indicate on October 20, 2015, the customer contacted Expedia.com to request a refund of Mrs. [redacted]’s ticket as the passenger had deceased.  We can confirm the Expedia agent sent Mr. [redacted] an e-mail with detailed instructions directing the customer to contact [redacted] Air Lines directly to request the refund of Mrs. [redacted]’s ticket, as per [redacted]’s policy, the request had to be sent to the carrier directly by the customer.  The customer was also advised, in the e-mail the refund was subjected to the carrier review and approval; the e-mail from Expedia was not a guarantee that the airline would offer a refund, as Expedia could not override the airline’s decision. Mrs. [redacted] ticket was divided to a new [redacted]. 
We can confirm on March 28, 2016, Mr. [redacted] contacted Expedia.com and requested to have Mrs. [redacted]’s ticket transferred to another traveler.  Our agent contacted the airline to verify if the customer request was permitted.  [redacted] Air Lines’ agents informed the ticket was non-transferable.  Mr. [redacted] did not accept the resolution provided by our agent, and requested to speak to a supervisor.  The call was further escalated, and the supervisor who took over the call restated the ticket is non-transferable.
In reviewing the customer’s account, we have confirmed on April 19, 2016, via [redacted] Air Lines, Mr. [redacted] did not use his reservation.  [redacted]’s agent advised, she could not verify if the customer has summited a refund request to the carrier, but the airline agent confirmed no refund has been processed by [redacted] Air Lines.  Per [redacted], the fare rules state the tickets are non-refundable; however, the customer himself may summit a refund request to [redacted] Air Lines with supporting evidence to be reviewed, and the refund is subjective to the carrier approval.
We hope Mr. [redacted] understands, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each airline has its own specific set of policies and procedures as does each ticket purchased.  [redacted] Air Lines was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card); Mr. [redacted] himself may forward the refund request to the carrier.  Thus, Expedia.com is re-sending below the e-mail with the instructions received from the carrier to assist customer on summiting the refund request to [redacted] to be reviewed.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Misleide B[redacted]
Tier 3 Customer Service
 
Instructions for the Customer
Below you will find instructions on how to submit your request for a refund.[redacted] Airlines requires that all passengers contact them directly for refund consideration. Please note that your refund request is subject to the airline’s review and approval. This is not a guarantee that the airline will offer a refund and Expedia cannot override the airline’s decision.Airline response time varies, but most respond within six weeks of submission.Once a decision is made by the airline, someone from the airline or Expedia will advise you of the outcome. If the airline approves the request, the refund will be credited to the credit card used in the original purchase no more than 30 days after the airline approves your request. Please wait at least two billing cycles for the credit to appear on your credit card statement. If this does not answer your question or solve your problem, feel free to reply to this message,  referencing case ID: [INSERTCASEID].[redacted] AIRLINES EXTENUATING CIRCUMSTANCE REQUIREMENTS[redacted] Airlines accepts ECR requests for the following reasons:a. Death of the passenger, traveling companion or immediate family memberi. Limits: For Death ECR: each petitioner must state relationship to deceased. Proof not required. For Medical ECR- Domestic ECR approved only if customer unable to use ticket within its normal validity. International- considered on a case-by-case basis.ii. Documents required:Copy of Death Certificateb. Medical, affecting the passenger, or immediate family memberi. Limits: For Medical ECR- Domestic- ECR approved only if customer unable to use ticket within its normal validity. International- considered on a case-by-case basis.ii. Documents required:1. Typed letter from doctor on official letterhead stating reason the ill person is unable to travel2. For Domestic ECR, this airline requires the doctor to specify that the ill person is unable to travel throughout the validity of the ticket (one year from purchase) c. Change of Military Orders (members of the Armed Forces only)i. Limits: For Change of Military Orders- Passenger must contact [redacted]’s Military Desk directly at 1-800-328-4073.ii. Documents required:Contact [redacted]’s Military Desk directly at 1-800-328-4073.2. Airline’s definition of immediate family member: a. Spouse, Domestic partner, Parent, Grandparent, Child, Grandchild, Siblingb. In-law relations of abovec. Aunts, Uncles, Nieces, Nephews.DIRECTIONS FOR SUBMISSION - PLEASE READ AND FOLLOW INSTRUCTIONS CAREFULLY TO AVOID DELAY OF YOUR REQUESTCustomer must submit documentation specified above directly to [redacted] AirlinesPlease include ALL of the following information when making your request to [redacted] Airlines 1. An e-mail (cover letter) including:a. The reason for the request (death or military orders only)b. DATE: [Enter Date of Request]c. E-MAIL [email address associated with your account]d. CONTACT PHONE (H): [Enter Home #]e. CONTACT PHONE (W): [Enter Work #]f. CONTACT PHONE (C): [Enter Cell #]g. The number of tickets needing to be refunded. For each ticket please include:i.The names of all passengers requesting a refundii. The 13-digit ticket numbers of all passengers requesting a refundiii. The relationship of each passenger to the person affected by the Extenuating Circumstance:1. Same 2. Traveling Companion3. Immediate Family Member; specify the relationship2. Attach supporting documentation as outlined by the airline’s requirements, aboveSend To:By FAX: 404-715-9256By Mail: [redacted] Air Lines, Inc. Passenger RefundsPost Office Box 20537Atlanta, Georgia 30320-2537

Complaint: [redacted]I am rejecting this response because:Sincerely,Here is the itinerary number they requested #[redacted]

July 28, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate...

the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding her Expedia account. We understand the customer is requesting to no longer receive promotional emails from Expedia.
Expedia was able to confirm that the customer had two Expedia accounts associated with the email address provided in the Revdex.com complaint, which have both been disabled. It can take approximately 60 days from the time the account is disabled to stop receiving promotional emails from Expedia.
Additionally, Expedia has forwarded the customer’s concerns to our email marketing department to request any further promotional emails are no longer sent to the customer.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Nicole P[redacted]
Tier 3 Customer Service

July 5, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:I just checked my credit card account, the said refund is noway to be found. besides, the email I received indicates clearly that was caused by Expedia, "inconclusive" is baseless. I appreciate Revdex.com's help in continue pursuing the case Sincerely,[redacted]

May 06, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] [redacted] (Revdex.com complaint #[redacted]) regarding the car reservation refund request. 
 
Our records show on March 30th, 2016, Mr. [redacted] self-booked an Expedia.com car reservation via booking number [redacted], with a vehicle pick up date of March 31st, 2016 in the amount of $174.20. We understand from Mr. [redacted]’s complaint, he was provided with a different car type than the one he chose and was charged a higher amount by the rental car company. Mr. [redacted] was charged an additional $125.54 for the rental. The customer contacted Expedia on April 16th, 2016 and was refunded $50.80 back to his original form of payment. The customer was still owed $74.74.
 
Upon researching the customer’s complaint, we can confirm as of April 26, 2016, the agent who was handling the customers case refunded the remaining $74.74 to the original form of payment.
 
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience she has encountered in resolving this matter. As a full refund has been given to the customer and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Daniel A[redacted]
Tier 3 Customer Service