Sign in

Expedia Inc

Sharing is caring! Have something to share about Expedia Inc? Use RevDex to write a review
Reviews Expedia Inc

Expedia Inc Reviews (2550)

August 15, 2016
 
 
Revdex.com
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund. On August 7, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on August 7, 2016, the customer self-booked a hotel reservation at the Quality Inn & Suites Airports, check-in date August 11, 2016, check-out date August 13, 2016. The customer is stating they were unware that the hotel only allows pets under a specific weight.
 
Upon further researching this matter, we can confirm on August 7, 2016, the customer contacted Expedia advising was unware the hotel does not allow pets over 40 pounds. The customer requested to cancel and process the refund. The customer advising thought the hotel would be pet friendly for all types of pets. Expedia advised the customer they self-booked an unpublished rate.  The hotel name and exact locations would not be shown after the booking was completed. Expedia advised the customer we could not process the refund.
 
Expedia was able to view the customer’s booking that was made on August 7, 2016. Our site did advise the customer that the unpublished rate is nonrefundable. Customers can select hotel options, in this case for pet friendly hotels.  Expedia cannot provided our customers with information on which hotels will require a pet fee or weight requirements until after the reservation is booked.
 
Since the customer was traveling with a pet, and self-booked an unpublished hotel rate. This was not the best option for the customer to have selected.
 
On August 15, 2016, Expedia contacted the hotel on the customer’s behalf; they advised the customer was a no show. The hotel will not authorize the refund.
 
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies. Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation. This gives Expedia the opportunity to provide an appropriate resolution.
 
We hope the customer understands Expedia cannot honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

May 20, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns, which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Ms. [redacted] is requesting a refund.  On May 5, 2016, we received receipt of the Revdex.com complaint.
 
 
Our records reflect on April 14, 2016, the customer self-booked a package reservation, using Expedia.com.  Travel was on Delta Airlines, departing April 22, 2016, from Washington to Los Angeles, California; returning on April 26, 2016, from Los Angeles, California to Washington. A car rental with Hertz Rental Car, pick-up date April 22, 2016, drop-off date April 26, 2016.  The packages also included travel protection.  The customer is stating, they were not able to use the car rental, as Hertz did not allow her to pick up the car.
 
Upon further researching this matter, we can confirm on April 27, 2016, the customer contacted Expedia, advising Hertz did not allow her to pick up the car rental. The customer is advising, the rental company had her name on their do not rent list.  Our agent contacted Hertz; however, they were not open.  Our agent advised the customer, we would need to contact Hertz and would contact her once Expedia could confirm the information.  The customer understood.
 
We can confirm the customer contacted Expedia several times, in regards to the refund.
 
In reviewing Ms. [redacted]’s account, on May 9, 2016, the customer was refunded for the car rental and travel protection in the amount of $191.44.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

December 3, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on May 3, 2015, Mr. [redacted] booked two roundtrip flights for him and his mother to travel June 4, 2015, through July 8, 2015. On June 3, 2015, Mr. [redacted] contacted our office to advise that his mom had fallen ill and would like to cancel her flight. The Expedia representative canceled both tickets in error, however; Mr. [redacted]’s flight was reinstated. As such, he was able to take his outbound flight without incident.
According to Mr. [redacted]’s complaint, her arrived to the airport on July 8, 2015, for his return flight and was informed that he needed to pay a fee of $300.00 to board the flight, but he was not told why. He ultimately paid to return home as time was running out to make his flight.
On December 3, 2015, we contacted the airline in question Lufthansa Airlines on Mr. [redacted]’s behalf. We inquired about this issue and were not given a concrete answer as to why the $300.00 was necessary for him to return home. We were advised that Mr. [redacted] could submit an email to their customer relations team and they would determine if a refund could be issued but, we were not provided with a timeframe in which an answer would be given.
Thank you for allowing us to address Mr. [redacted]’s concerns. At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stay. While we do not view this complaint as something Expedia is responsible for, because we value Mr. [redacted] as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaint.  A refund in the amount of $300.00 was issued to his original form of payment. Refunds like this typically take 3-7 business days to post to individual accounts, depending on how quickly his credit card company processes refunds.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

November 30, 2017   Revdex.com Expedia – DuPont, WA Complaint Department   Re: Expedia Case #: [redacted]   Dear Revdex.com,   Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.   Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund.   Our records indicate that on September 21, 2017, Mr. [redacted] or an authorized user of the account purchased two non-refundable, round-trip tickets online via Expedia.com, departing on March 1, 2018, from Colorado Springs, Colorado, travelling to Manila, [redacted]pines, and returning on March 30, 2018, via United Airlines itinerary [redacted].   We understand from Mr. [redacted]’s complaint that he alleges that an Expedia representative advised him that he would receive his refund in three to seven days, and is now requesting his refund.   Upon receipt of Mr. [redacted]’s complaint, we investigated the issues which were brought to our attention. We can confirm that on November 22, 2017, Mr. [redacted] contacted Expedia’s customer service to get assistance with cancelling his reservation as the United Airlines had a schedule change that did not work for him. At that time our representative cancelled his flights and advised him that his refund could take up to eight weeks. This information was reiterated to Mr. [redacted] by an Expedia supervisor as well. Our representative completed the cancellation as requested by Mr. [redacted]. In addition, the time it takes to receive said refund will depend on Mr. [redacted]’s credit card company or banking institution. We ask that he please allow at least two billing cycles.   Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providers. United Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope Mr. [redacted] understands that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies.   In addition, at the time of booking, Mr. [redacted] agreed to our Terms of Use, which expressly provide as follows:   Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the airline or other travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.   Our Terms of Use further provide:   The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia Companies. The Expedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.   Based on the above, Expedia is unable to honor Mr. [redacted]’s refund request as the refund has been processed by United Airlines. Again, we thank you for allowing us the opportunity to address your concerns. If you have any other questions, please feel free to contact us.     Sincerely,   LaToya J[redacted] Corporate Customer Service

June 21, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a request for cancellation and refund of an upcoming itinerary.
 
Our records reflect on June 1, 2017 the customer contacted Expedia for assistance booking package itinerary # [redacted] for five flights departing from Chicago, IL for Myrtle Beach, SC on July 4, 2017 returning July 8, 2017, a stay at The Palms by Suite at the Beach in Myrtle Beach, SC checking in July 4, 2017 and checking out July 8, 2017, and a rental car through Hertz Rentals.
 
The customer has contacted Expedia agents on June 17, 2017 and June 19, 2017 inquiring about cancelling her itinerary and receiving a full refund for all services.
 
Expedia serves only as a third party booking intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own, operate or otherwise run any hotels.  Ms. [redacted] has been provided with the following information regarding the cancellation policy for each portion of her itinerary, which were agreed to at the time of booking:
 
Ms. [redacted]’s flights were booked under the following terms:
PENALTIES FOR ONE WAY FARES
·         CANCELLATIONS:  TICKET IS NON-REFUNDABLE.
o    NOTE -
§  TICKET HAS NO VALUE UNLESS PASSENGER CANCELS
§  TICKETED FLIGHT RESERVATIONS PRIOR TO TICKETED
§  DEPARTURE TIME.
 
·         CHANGES:  CHARGE USD 200.00 FOR REISSUE.
   IF PASSENGER CANCELS TICKETED FLIGHT RESERVATION PRIOR TO TICKETED DEPARTURE
TIME/ TRAVEL THAT IS REBOOKED IS VALID AS FOLLOWS.
                      1/WHOLLY UNUSED TICKETS ARE VALID
PROVIDED TRAVEL COMMENCES WITHIN ONE YEAR
FROM THE ORIGINAL TICKET ISSUE DATE OR 2/
PARTIALLY USED TICKETS ARE VALID PROVIDED
TRAVEL IS COMPLETED WITHIN ONE YEAR FROM
THE OUTBOUND TRAVEL DATE ON THE ORIGINAL
TICKET.   SERVICE CHARGE APPLIES.   IF
TICKETED FLIGHT RESERVATION
IS NOT CANCELLED PRIOR TO TICKETED
·     DEPARTURE TIME/ REBOOKING IS NOT PERMITTED
·     AND THE TICKET HAS NO VALUE.
·    
The customer’s hotel reservation is currently refundable per the following terms:
 
Cancellation and Change Policy: Refundable 
Cancellations or changes made after 6:00 PM local hotel time, Tuesday, June 27, 2017 or no-shows are subject to a hotel fee equal to 1 night(s) plus taxes and fees.
 
The car reservation on this itinerary is also currently refundable.
 
Ms. [redacted] is noting the star rating of the hotel on her reservation as an issue.  The resort has a four star rating with Expedia and is also what the hotel advertises as their published rating.  Hotel and resort ratings are based on a variety of things such as location, amenities, other respected rating associations, and customer reviews.  Based on our criteria, Expedia stands by its four star rating for this property. 
 
As Expedia has explained to the customer, if she wishes to cancel her itinerary, our agents will be happy to assist her; however, we are only able to provide the refunds that the various vendors on her itinerary allow. The flights are not refundable.  The customer may cancel and retain an airline credit, minus any change fees, per the terms of her booking.  Expedia cannot alter the airline’s terms for fares and flights. The hotel and car rental can currently be cancelled for a full refund, per the date/terms provided on her itinerary. 
 
Ms. [redacted] should contact Expedia, before the penalty date, for assistance should she still wish to cancel her itinerary.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

June 4, 2015 Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund and compensation associated with the hotel booking.  On June 3, 2015, we attempted to contact Ms. [redacted] to acknowledge receipt of her Revdex.com complaint but were unable to reach her. Our records indicate on May 19, 2015, Ms. [redacted] or an authorized user on the account self-booked a hotel reservation with the [redacted], in Las Vegas, NV, for two adults with check in on May 25, 2015, and checking out on May 28, 2015.  The hotel reservation was booked in itinerary number [redacted], in a single-use account, under the email address [redacted]@gmail.com, for $146.68.  A second reservation was booked on the same day by Ms. [redacted], in her permanent account, under itinerary number [redacted], for $212.68, under the email address [redacted]@gmail.com.   Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers.  The hotel cancellation and change policy provided to Expedia by the [redacted], which was provided for Ms. [redacted] during the booking process, stated the following: Hotel Payment Timing For this reservation the hotel charges a deposit of 40.29 USD within 72 hours of booking. The remaining balance is due at the hotel. Cancellation and Change Policy: Refundable Free cancellation! Deposits are fully refundable if canceled before 11:59 AM local hotel time, May 22, 2015.Room cancellations made after 11:59 AM local hotel time, May 22, 2015, will not be refunded the deposit amount.Room cancellations made after check-in will be charged for the remainder of the room reservation, and the deposit amount for the room will not be refunded. We can confirm on May 19, 2015, Ms. [redacted] contacted our Customer Service Department for assistance in booking the hotel reservation.  Customer Service advised Ms. [redacted] that we require the customer to remain on the phone while we book the reservation; however, it is documented that Ms. [redacted] did not wish to remain on the line.  A reservation was not processed at this time. Ms. [redacted] asked that we continue booking the reservation with a friend, provided the information to reach [redacted], and disconnected the call.  As a courtesy, we attempted to reach her associate but were unable to reach her.  In researching further, we can confirm on May 20, 2015, Ms. [redacted] contacted us to modify the arrival date for her hotel reservation booked in itinerary number [redacted] from May 25, 2015 to May 22, 2015.  Ms. [redacted] did not wish to remain on the line while processing her request; we advised Ms. [redacted] that changes cannot be made without the customer on the phone.  On May 21, 2015, Ms. [redacted] contacted our customer service department stating her confirmation was not received and requested we email a copy of the reservation. Itinerary [redacted] was cancelled outside of penalty on May 21, 2015 which resulted in the deposit of $40.29 being refunded by the vendor. On June 3, 2015, to advocate further on Ms. [redacted]’s behalf, we contacted the [redacted] to request a refund for the first reservation booked by Ms. [redacted], itinerary [redacted], in the amount of $146.68, but our request was denied.  The hotel confirmed the booking was marked as a “no-show” and will be charged the penalty which is equal to a one-night stay.  While we regret Ms. [redacted]’s experience was not what we would hope, we are unable to provide the customer with a refund or any compensation as it relates to this matter.   We thank you for allowing us to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  Although I still believe that it was Expedia's responsibility to ensure that the fees advertised were accurately disclosed, I find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]What additional information is needed in order to resolve this matter?Sincerely,[redacted]

June 3, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted]) with additional information. 
 
We have further researched Mr. [redacted]’s complaint regarding the distance between his chosen hotel and the convention center in Boston.  While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston. 
 
When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center.  While he may have seen a straight line mileage listing of 1 mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between 6.6 and 8 miles by car, depending on the route chosen.  This information is provided with our hotel link and map link in the hotel listing. 
 
While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $100.00 Expdia Travel Coupon as a courtesy for the Mr. [redacted].   Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account. 
 
If he would like to have the $100.00 travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so.
 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
 
Tier 3 – Customer Service

November 2, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
 
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: 
I have never any consideration regarding the above complaint.  As I am making plans to go back to Treasure Island in March 2018 I would appreciate hearing from Revdex.com or Expedia as to the gross overcharge incurred in MARCH 2017.  Expedia charged me for a more expensive condo then we were given at the time we checked in to Sunset Vista.  Expedia claimed that a condo with a partial gulf view was not available, but that was the unit were given.  According to Expedia, only the more expensive full gulf view condo was available and I agreed to that unit.  Upon check in Sunset Vista put me in a cheaper unit with partial gulf view.  I would like some resolution to this issue.  A refund would be appreciated.
Sincerely,
[redacted]

Complaint: [redacted] 
I don't appreciate that the company stated I didn't contactthem.The day we arrived at the Radisson  Resort,I phoned Expedia, because I specifically  stated to the agent we were 4adults and 2children.How can 4grown adults sleep in a room together.Were is the respect for children  that accompany us on the trip,a pull out bed wouldn't  help were would it for in a tight room like we were so call book for.Im done with  this company,will never book with them again and I will share my experience  with friends ,family.
 
 
I am rejecting this reisponse because:Sincerely,[redacted]

October 19, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the flight reservation refund and compensation request.  Our records show on October 11, 2014, Mr. [redacted] self-booked an Expedia.com flight reservation via booking number [redacted], with travel date as November 19, 2014. We understand from Mr. [redacted] complaint, he was led to believe he could re-book from a canceled flight. The customer also stated he was advised he could not. The customer is requesting a refund for the money lost and compensation for inconvenience caused.Upon researching the customer’s complaint, we can confirm Mr. [redacted] brought this matter to our attention on October 9, 2015. The customer was advised ticket and any credit related to it, was being held by the airline. Mr. [redacted] was advised to contact the airline directly to book a new flight using a past credit. We can also confirm Mr. [redacted] sent an email correspondence to Expedia stating he had contacted the airline and a new flight was reissued.Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendor. Based on the information provided above, we are unable to honor Mr. [redacted] request for a refund or compensation.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service

December 2, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...
Sincerely,
Tier 3 Customer Service

May 23, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

January 25, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a shuttle reservation.  We understand Ms. [redacted] is requesting a refund. On January 17, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on December 5, 2016, the customer self-booked a package reservation for [redacted] and [redacted]. Travel was on Delta Airlines, departing December 30, 2016, from New York to Punta Cana, Dominican Republic; and returning on January 5, 2017, from Punta Cana, Dominican Republic to New York. The package includes a hotel stay at the Majestic Mirage Punta Cana All Suites All Inclusive. The package includes a roundtrip shuttle in Punta Cana, Dominican Republic. The package includes the Vacation Waiver. The customer is stating that the shuttle did not arrive for the return portion of the reservation. The customer is stating they had to take a taxi to the airport.
 
Upon further researching this matter, we can confirm on January 10, 2017, the customer contacted Expedia advising that the shuttle did not arrive to take the customer back to the airport for the return flight. The customer advised they had to take a taxi to the airport and requested the refund for the shuttle reservation. Expedia contacted the vendor they advised that the shuttle did arrive at the hotel on January 5, 2017, however the customer did not show for the pick-up. The vendor would not authorize the refund.
 
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each vendor has its own specific set of policies and procedures as does each booking purchased.
 
Expedia will process the refund as a one-time courtesy for the taxi service in the amount of $45.00 onto the customer’s original form of payment.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Attention Revdex.com,
I accidentally indicated in a response this morning that this matter is still unresolved from Expedia, however, I read their statement from May 11 and I am satisfied.  This matter has been resolved.  My contact info is :
[redacted]

Complaint: [redacted]I am rejecting this response because: The person who responded obviously did not read everything I wrote and just wanted to use a standard reply 
1. I was told by frontier that expedia married two flights that should not have been put together. Therefore it was not Frontiers fault since they don't even sell the flight that expedia gave me. Expedia put two flights together that had less than an hour layover. I had less than an hour to get through customs and recheck in to get to my flight which was not even close to enough time. There was NO change to the flight, Expedia just put together two flights that they shouldn't have. 
It is rediculous for Expedia to say I did not complain about the connection time. I spend over an hour talking with the frontier staff about how we can fix this. Expedia put me on the last flight of the night so when I missed the flight due to lack of layover time I was told that I would have to come back in the morning and catch the next flight. Expedia and Frontier both refused to help me get somewhere to stay even when I voiced how concerned for my safety I was to be put out on the street in the middle of the night. Both companies refused to help me even though the issue was not my fault however the travel agencies error. Expedia is trying to make it Frontiers fault when they sold me a ticket that Frontier does not even offer since they know that those times do not work together. 
Expedia needs to be held liable and not try to blame their errors on others. This company needs to be shown for their lack of concern, care, and unlawful activity. 
Sincerely,[redacted]

October 9, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. [redacted] is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the possible site error encountered and refund request.  Our records show on July 21, 2015, Ms. [redacted] self-booked an Unpublished Rate Hotel reservation via booking number [redacted], with a check-in date as July 22, 2015 for a total of $550.50. We understand from Ms. [redacted] complaint, at the time of booking non-smoking rooms were selected but upon arrival at the hotel, she received smoking rooms. Ms. [redacted] proceeded to call Expedia to resolve the issue but no solution was provided. The customer is requesting a full refund for the amount paid due to site error.Upon researching the customer’s complaint, we can confirm on September 22, 2015 Ms. [redacted] brought this matter to our attention. Our records show, the customer requested to change the room type received. Expedia proceeded to advocate on the customer’s behalf by contacting the hotel regarding the change request. The hotel advised Expedia no non-smoking rooms were available and no refund could be approved.Expedia makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasing. We provide selection details on several pages as well as the terms and conditions of each rate offered. As stated on Expedia.com, Unpublished Rate Hotels bookings are final and cannot be changed or refunded. Furthermore, when booking an unpublished rate hotel, no option is given to select amenities such as room type since the customer will not know the hotel name, the types of room available or amenities offered until after it is booked. Based on the information provided above, we are unable to honor Ms. [redacted] refund request.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service

Check fields!

Write a review of Expedia Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Expedia Inc Rating

Overall satisfaction rating

Address: 333 108th Ave NE Ste 300, Bellevue, Washington, United States, 98004-5736

Phone:

Show more...

Web:

This website was reported to be associated with Expedia Inc.



Add contact information for Expedia Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated