Expedia Inc

Complaint: [redacted]I am rejecting this response because: it is not resolved. They still charged me almost 200 dollars for nothing. The Expedia  page I booked my vacation from said that it is free cancellation 24 hrs before the trip! I called 5 min after I booked and cancelled. I called again to confirm it was canceled! They told me that it was! I got an E mail form them that it was cancelled! Now they are saying that it was non refundable! Not fair, bad business! I need full refund! Thank you!Sincerely,[redacted]

April 6, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted]) regarding their reservation. As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

May 06, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] [redacted] (Revdex.com complaint #[redacted]) regarding the car reservation refund request. 
 
Our records show on March 30th, 2016, Mr. [redacted] self-booked an Expedia.com car reservation via booking number [redacted], with a vehicle pick up date of March 31st, 2016 in the amount of $174.20. We understand from Mr. [redacted]’s complaint, he was provided with a different car type than the one he chose and was charged a higher amount by the rental car company. Mr. [redacted] was charged an additional $125.54 for the rental. The customer contacted Expedia on April 16th, 2016 and was refunded $50.80 back to his original form of payment. The customer was still owed $74.74.
 
Upon researching the customer’s complaint, we can confirm as of April 26, 2016, the agent who was handling the customers case refunded the remaining $74.74 to the original form of payment.
 
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience she has encountered in resolving this matter. As a full refund has been given to the customer and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Daniel A[redacted]
Tier 3 Customer Service

December 16, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.Expedia is unable to compensate for time spent on the phone. We apologize about the customer service and inconveniences that were experienced due to Delta. As previously advised we are unable to offer any refunds or compensation for this matter. In order to retrieve any compensation for the customers clothes or baggage we suggest that Ms. [redacted] contact Delta. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
When I called customer service regarding Best Price Guarantee, I spoke with Zena at 9:30am on Thursday 3/10/16.  She told me to screen shot the deals I found and send them through the Best Price Guarantee module of your website.  That is exactly what I did.  I do not see anywhere that I needed to go through the booking process up to payment in order to submit Guarantees.  I do not clearly see any specifics on the information to be submitted by me.  I still would like to know why none of the requests I submitted were responded to until I contacted Revdex.com.  And I would like to know how many best price guarantees are submitted and honored every year.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. thank you for your assistance.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: A customer service agent said I had a credit. Then a different customer service agent was going to use the credit to book a flight for me. I just called like on Sunday. Now its a different story. I want my credit. And I want it now. I dont know why they wont honor what they told me they would do. They said I had a year to use my credit. Why now I cant use it? I work in customer service smh.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  For the last 11 months, Expedia has denied that I have a credit via email (which I have in writing) and telephone (which they should have recorded).  With less than two weeks left to use the credit, Expedia finally acknowledges that there is one and provides an impossible timeframe within which to use it.  This is cleary a fraudulent business practice, scamming a consumer out of a price adjustment credit (as this was for a price adjustment, not a flight change).
I'm willing to forgo the 11 months and two weeks due to me as the balance of time to use the credit, but would hope for a reasonable resolution of more than two weeks.  Six additional months to use the credit, or a credit for use on Expedia.com would be an acceptable makegood.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  .dear Revdex.com REPRESANTETIVE ,as you see their mistake is obouis stated in their responde with the wrong last name of ingrid ,and they are lying about rebooking because I was the one who seggested that to them ,but yet the rep sent me 679 email trying to correct 1 simple last name but she was not able to do so ,their for I requested my refund to be expedited and the money to be released asap so I can use it to make another reservation since they gave me the run arround until I got paid the rates whent up ,so please tel the represantetive to stop with lies and stories .

June 27, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on March 12, 2016, Mr. [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Fort Myers, Florida to Rochester, Minnesota. Travel was scheduled from April 3, 2016, through April 6, 2016. Mr. [redacted] also purchased travel insurance along with his package.
We understand from Mr. [redacted]’s complaint that he is requesting a refund of $542.00 for a flight that he booked in place of his return flight for the itinerary booked on March 12, 2016. According to Mr. [redacted]’s complaint, he arrived in Rochester; he learned that he would need to extend his stay for medical testing. He stated that he was instructed to file an insurance claim with AON Affinity to cover the cost of the voluntary change to his itinerary. Mr. [redacted] says that Expedia did not honor the insurance that he purchased with his vacation package.
The insurance that Mr. [redacted] purchased allows Expedia to refund him for voluntary changes to his itinerary prior to departure. Once travel beings, the insurance in no longer active. Had Mr. [redacted] requested to change his flight before his initial travel date, he would have been able to pay the fees and receive a refund, but his request to change came after travel had begun. Regrettably, the insurance was no longer active. Mr. [redacted] booked a new return flight rather than make changes to his itinerary. Expedia made no errors that would warrant a refund being issued.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

May 28, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mr. [redacted] (Revdex.com case number [redacted]) regarding his flight reservations.
Our records indicate that on May 2, 2015, the customer self-booked two flight reservations using Expedia’s website; itineraries [redacted] and [redacted]. Travel on [redacted] was with [redacted] from New York, NY to Kilimanjaro, Tanzania, departing on May 28, 2015. Travel on [redacted] was with [redacted] from Kilimanjaro, Tanzania to San Francisco, CA on August 3, 2015. We understand the customer is requesting confirmation of his itinerary [redacted] and a refund for itinerary [redacted], cancelled due to an airline initiated schedule change.
Only the airlines can make changes to flights and these changes are not related to the type of ticket purchased or the company it was purchased from. Airlines rarely tell travel agencies why they make a change. Schedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issues.
We have verified Expedia communicated with the customer several times regarding the schedule change affecting itinerary [redacted]. As no acceptable alternative options were provided by the airline, the customer agreed to receive a full refund of his ticket. A refund in the amount of $1248.00 was processed on May 13, 2015; in addition, the remaining amount of $100.00 (collected as a refund penalty by the airline) was also refunded, on May 28, 2015. The time it takes to post to the customer’s account depends on how quickly his credit card company processes refunds.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) for itinerary [redacted]. We hope you understand we must adhere to the policies dictated by the airlines.
In respect to itinerary [redacted], we do not see any schedule changes affecting this booking. Our records show that as of today, the customer had flown the first two segments on the ticket and had checked in for the last one.
We regret Mr. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused. Expedia welcomes customer feedback in our ongoing effort to improve upon the customer experience.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

Revdex.com
 
May 03, 2016.
Revdex.com
E.com - Alaska, Oregon & Western Washington
 
Complaint Department
 
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund of $2,050.32USD, which the customer acknowledged he canceled the booking via Lufthansa’s by mistake.  Per the customer, he contacted Expedia.com customer service and he was advised the refund would be applied to his credit card within 3 to 5 business days.  However, per the customer, after him and his wife have called Expedia.com several times, they were given a different resolution for the issue but no refund has been processed by Expedia.com.  Mr. [redacted] stated the agency’s agents advised they needed a waiver from Lufthansa in order to process the refund, but the customer did not receive a confirmation of the reimbursement. On April 13, 2016, we received receipt of the Revdex.com complaint.
 
Our records indicate on March 30, 2016, the customer self-booked a flight reservation for [redacted]. [redacted] and [redacted]. [redacted]- [redacted] via Expedia.com website, itinerary [redacted] and PNR FIBKJS with Lufthansa (LH), for a total of $2,050.32USD.  Departure is on September 06, 2016, from Boston to Athens. Return is on September 15, 2016 from Athens to Boston.
Our records indicate, on March 31, 2016, Mr. [redacted] canceled the reservation directly via Lufthansa’s website. The airline sent a notification of the cancelation to Expedia.com, and our system accepted the cancelation.  However, per the airline’s policy, as the booking was purchased directly with Expedia.com, the customer should have contacted Expedia.com to cancel the tickets. Therefore, the airline did not process the refund on March 31, 2016.
 
On April 6, 2016, and April 9, 2016, Mr. [redacted] contacted the Expedia.com customer service department regarding the refund request.  Our agents were prevented from assisting the customer, as the airline refund department was closed and Expedia.com needed a waiver from the airline in order to request a full refund of the booking, as the cancelation had been made by the customer on Lufthansa’s website.  Mr. [redacted] spoke to two agents, who advised Mr. [redacted] per the airline’s policy, that Expedia.com could only proceed with the refund request after the airline provided a waiver code, as the customer had canceled the booking via the airline’s website the customer asked to be escalated to a manager.  On April 9, 2016, during the last contact of Mr. [redacted] with Expedia.com customer service via phone, an agent from our corporate office advised the customer to call us back on Monday (April 11, 2016), in order to follow up on the case.  The agent acknowledged that the airline’s hours were Monday to Friday from 10:00AM to 6:00PM; however, per our records we have confirmed Mr. [redacted] did not contact Expedia.com past April 09, 2016.  Even though, the customer did not follow up on the case, our agents verified the airline had changed the ticket status to refunded; therefore no further action could be taken from Expedia.com as the airline had taken control of the ticket.
 
In reviewing the customer’s account, we have confirmed with Lufthansa Ms. [redacted]’s tickets were refunded by the airline on April 22, 2016.  Per the vendor, as the ticket was canceled within the first 24 of the purchase, the airline should have processed a full refund of the tickets, but the refund timing depends on how long the customer’s bank takes to process the refund.  As Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each airline has its own specific set of policies and procedures as does each ticket purchased.  Lufthansa was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card); therefore, Expedia could not submit Mr. [redacted]’s refund request to the airline without the carrier’s approval at the time the customer contacted our customer service department.
 
We have verified via Lufthansa’s website that the refund confirmation can only be sent to the credit card holder. If Mr. [redacted] has not received the airline refund up to this date, we kindly advise Mr. [redacted] to summit a request of the refund receipt to the airline via Lufthansa’s website. The refund receipt will allow the customer to dispute the refund directly with his bank.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Misleide B[redacted]
Tier 3 Customer Service

August 1, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
Our records indicate the customer self-booked an Expedia Unpublished Rate hotel reservation online on July 3, 2016, located in Dennis Port, Massachusetts, from July 8, 2016 to July 10, 2016. The hotel provided was the Jonathan Edwards Motel.  We understand from the complaint the customer has requested a refund of $618.81, the full price of his reservation.
 
Expedia Unpublished Rate hotels appear in the search results after a customer executes a standalone hotel search on Expedia. The customer chooses the area (as defined in the search parameters, with Map views and a mileage legend provided), star rating, price, and a few amenities, but the hotel name and address appear only after the booking is completed.
 
Prior to entering credit card information at the time of booking, customers agree to the following hotel rules and restrictions:
Prices this low require us to hide the name until immediately after you book.
Your credit card will be charged for the full payment upon reservation.
Expedia Unpublished Rate Hotel bookings are final (no refunds, changes an  cancellations
Some hotels may charge resort or other fees
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide selection details on several pages for review, including the final payment screen. Expedia.com serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners.
 
Opaque bookings are an opportunity for savings, but customers choosing to book through this program do so with the understanding that they are booking a non-refundable room and will not have opportunity to evaluate the ratings and reviews of the particular hotel prior to making a reservation. 
 
The star ratings for this program are bases on several factors, including our own rating, customer review ratings, and even an aggregate of other well respected rating services.   A current search for the Jonathon Edwards Motel, where the customer was booked, shows a 3 star rating on Expedia, 3 stars on Orbitz, 4 Stars on Booking.com, 3 stars on Trip Advisor, 2.8 on Google, 3.7 on Reservations.com, and 3.5 on Hotels.com.  An average sets this hotel at well into the three star range and therefore it would be made available in the unpublished, rate three star, inventory. 
 
The customer contacted our agents by phone prior to her stay and she was advised that we could not cancel her reservation.  Due to the rules and restrictions agreed to by Ms. [redacted] at the time of booking, we are unable to offer a refund for this itinerary. We regret that our response cannot be more favorable.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:Expedia still has not explained who and when the account was opened. I actually contacted Expedia by phone to cancel the account not be email. So if they account was supposed to be cancelled within in 10 days from December 14 when I supposedly called Expedia to cancel the account then why in January did I get another email from Expedia+ on how to get points on the Expedia+ account. I DON'T BELIEVE THIS ACCOUNT WAS EVER CANCELLED AND I WANT TO KNOW WHO OPENED THIS ACCOUNT USING MY EMAIL ADDRESS. I DID NOT OPENED ANY EXPEDIA+ ACCOUNT, I DID NOT CALL EXPEDIA OR EMAILED EXPEDIA TO OPEN ANY ACCOUNT. AGAIN I DON'T EXPEDIA HAS CLOSED THIS ACCOUNT WITH MY EMAIL ADDRESS. I WANT EXPEDIA EXPLAIN WHY THE ACCOUNT THAT WAS SUPPOSED TO BE CLOSED IN DECEMBER WAS NOT CLOSED AND WHY DID I STILL GET AN EMAIL IN JANUARY.
Sincerely,[redacted]

April 17, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.
Our records indicate/reflect on February 10, 2016 the customer accessed Expedia.com to book a travel package including flights, hotel accommodations, and a car rental.  The customer’s complaint is in regards to the car rental  vendor, Dollar Rentals, requiting a deposit hold for the rental and not honoring the rental car coverage chosen through Expedia.  The car reservation was to pick up on March 10, 2016 in San Diego, California and returning on March 14, 2016. 
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we make every effort to ensure that our customers have a clear understanding of their selections, and of the terms and conditions associated with the travel items they are purchasing.  Expedia must rely on our vendors to provide accurate details of their products, services and charges. 
The following provides a link to the full Rules and Restrictions provided by Dollar Rentals on Expedia.com.
https://www.expedia.com/Checkout/CarRulesAndRestrictions?tripid=f3185e46-33d3-4a...⇄ /> The following is stated under the Rules and Restrictions for Dollar Rentals:
The following rules and restrictions are provided by the car rental company.
The driver must present a valid driver's license and credit card in their name upon pick-up. The credit card is required as a deposit when renting any vehicle. The deposit amount is held by the car rental company. Please ensure sufficient funds are available on the card.
The customer had the right of refusal and the option not to accept the rental if they disagreed with Budget’s deposit policy. 
The rental insurance purchased through Expedia is valid in the State of California and is underwritten by brand AIS Affinity Insurance Agency, Inc. (CA [redacted]); If Dollar Rentals refused to accept the policy, Expedia is willing to reimburse the fees paid for the insurance.  On April 17, 2016 Expedia has processed a refund in the amount of $45.00 back to the customer’s original form of payment for the insurance policy purchased on Itinerary [redacted].  The amount of time it takes for the credit to be available depends upon how quickly the customers bank processes refunds. 
As to the request for a full refund of the car rental, Expedia  cannot agree to this.  Dollar Rentals is the merchant of record and as the customer had the right to cancel the reservation if they disagreed with Dollar’s pricing or policies, Expedia would not refund for a fully utilized reservation.
Further, Expedia’s Terms of Use Statement, agreed to by the customer when booking on our site, states in part :
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Expedia, Inc. expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Full Expedia website terms & conditions:   https://www.expedia.com/p/info-other/legal.htm
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

October 25, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand [redacted] is requesting a refund. On October 24, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on June 8, 2016, the customer self-booked a package reservation for [redacted] and Nada Hassan. Travel was on Spirit Airlines, departing July 8, 2016, from Detroit, Michigan to Fort Lauderdale, Florida; returning on July 12, 2016, from Fort Lauderdale, Florida to Detroit, Michigan. The package includes a hotel stay at the W Fort Lauderdale. Itinerary Number: [redacted]. The customer is stating they submitted a Best Price Guarantee claim; however the customer has not been refunded.
 
Upon further researching this matter, we can confirm on June 8, 2016, the customer submitted a Best Price Guarantee claim form with an attachment. Expedia replied to the customer advising they did not meet the criteria per the terms and conditions for the Best Price Guarantee policy. Expedia advised the customer the rate must be available to the general public and that the airline site is a membership website.
 
Expedia has reviewed the customer’s attachment that was submitted on June 8, 2016. The customer did not match the reservation apples to apples. The customer’s attachment does not reflect the room type or the number of travelers for the flight reservation.
 
As rates do fluctuate, Expedia offers a Best Price Guarantee Promotion. If the customer finds a lower rate on Expedia or on another U.S. based website within 24 hours of booking with Expedia, we will credit or refund the difference in price. The Terms and Conditions for the Best Price Guarantee Promotion states as follows.
 
 
Must be "Apples to Apples" Comparison.  The Best Price Guarantee is available only for exact itinerary matches. For example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com.
 
Verification of Claims.  All requests, including receipts, are subject to verification by Expedia.com Expedia.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia.com personnel. Nor will Expedia.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
 
For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser –
 
https://www.expedia.com/p/info-other/guarantees
 
 
We hope the customer understands, Expedia cannot honor the request for the refund or the coupon.
 
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

December 2, 2015Revdex.comExpedia.com – Dallas and Northeast TexasComplaint DepartmentRe: Expedia Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the customer service issues.  Upon researching the customer’s complaint, we were unable to find any itinerary under the email address provided by Mr. [redacted].Further research shows, no other reservation could be found related to the information stated in the complaint, please provide the full itinerary number and or other email address used to book the reservation for further research.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer ServiceTell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I got the difference credited to my account. Thank you both. Sincerely, [redacted]

May 9, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O-[redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear [redacted] did not accept our response. After further review, we have confirmed that on April 9, 2016, Mrs. [redacted] was issued an airline credit of $460.00 per passenger credit which was valid through April 1, 2016. According to Mrs. [redacted], she contacted our office to apply the credit towards the cost of new flights prior to the expiration date and was informed that the credit could not be found in our system. Initially we had refused to honor the refund as we were unable to verify that April 1, 2016, expiration date.
As we have confirmed the expiration date, we have also issued a refund of $1,840.00 to the original form of payment. Refunds like this usually take between 3-7 business days to post, depending on how quickly the credit card company processes refunds.
Mrs. [redacted] is also seeking a refund of $1,744.00, from the unused portion of the original tickets booked on February 13, 2016. Per Mrs. [redacted] complaint, she contacted Expedia in February of 2016, prior to the expiration date, but our representatives were unable to locate her credit. As a result she was unable to utilize the credit. Regrettably we have been unable to verify this information. There is no documentation or record of a request to utilize this credit in February of 2016. As such, we are unable to honor the request of a refund for the unused airfare.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service