Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Please let me know the results of your investigation.  If you need additional information, please me know so I may forward it to you.Sincerely, [redacted]

April 6, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted]) regarding their reservation. As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

October 26, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On October 25, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on August 31, 2016, the customer self-booked a one-way flight reservation for [redacted] and [redacted]. Travel was on [redacted] Airlines, departing October 6, 2016, from Minneapolis, Minnesota to George Town, Bahamas. Itinerary Number: [redacted]. The customer is stating that their flight was canceled by the airline; however the customer only received a partial refund for the flight.
 
Upon further researching this matter, we can confirm on October 4, 2016, the customer contacted Expedia to change the flight due to Hurricane Matthew. Expedia processed the exchange departing, October 8, 2016.
 
We can confirm the customer contacted Expedia on October 5, 2016, to change the flight again due to the Hurricane. Expedia processed the exchange.
 
On October 19, 2016, the customer contacted Expedia advising that [redacted] Airlines canceled the flight due to the Hurricane. The customer requested the full refund for the flight. Expedia contacted the airline and they advised Expedia to submit the refund request and if the airline authorized the refund. The airline would process the refund.
 
In reviewing the customer’s account the airline refunded the tickets for a total of $906.80.
 
On October 25, 2016, Expedia processed the refund for the remaining amount of $1,013.88. The original cost for the flight was $1,920.68. The customer has been refunded for the full amount of the flight reservation.
 
The timeframe for the refund with [redacted] Airlines is up to 8-weeks; which is a standard for all airlines. Expedia cannot expedite the refund timeframe for the airlines.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
When I called customer service regarding Best Price Guarantee, I spoke with Zena at 9:30am on Thursday 3/10/16.  She told me to screen shot the deals I found and send them through the Best Price Guarantee module of your website.  That is exactly what I did.  I do not see anywhere that I needed to go through the booking process up to payment in order to submit Guarantees.  I do not clearly see any specifics on the information to be submitted by me.  I still would like to know why none of the requests I submitted were responded to until I contacted Revdex.com.  And I would like to know how many best price guarantees are submitted and honored every year.

Complaint: [redacted]
I am rejecting this response because:first of all no one ever told Expedia that we were told by the hotel we were getting a full refund. The hotel would not even speak with us as they stated since we booked through Expedia that they had to contact the hotel.   Had Expedia contacted the hotel the day of the reservation and maybe explained our situation of unable to get there to due to flight Being canceled I feel maybe the result from the hotel might be different 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Just as business admitted, they provided a notification that there was free cancellation within 24 hours. To then say this is not applicable is absurd and contrary to logic. Expedia has lost all future business of mine as a result, and should expect future action if not remedied.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. thank you for your assistance.Sincerely, [redacted]

August 1, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
Our records indicate the customer self-booked an Expedia Unpublished Rate hotel reservation online on July 3, 2016, located in Dennis Port, Massachusetts, from July 8, 2016 to July 10, 2016. The hotel provided was the Jonathan Edwards Motel.  We understand from the complaint the customer has requested a refund of $618.81, the full price of his reservation.
 
Expedia Unpublished Rate hotels appear in the search results after a customer executes a standalone hotel search on Expedia. The customer chooses the area (as defined in the search parameters, with Map views and a mileage legend provided), star rating, price, and a few amenities, but the hotel name and address appear only after the booking is completed.
 
Prior to entering credit card information at the time of booking, customers agree to the following hotel rules and restrictions:
Prices this low require us to hide the name until immediately after you book.
Your credit card will be charged for the full payment upon reservation.
Expedia Unpublished Rate Hotel bookings are final (no refunds, changes an  cancellations
Some hotels may charge resort or other fees
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide selection details on several pages for review, including the final payment screen. Expedia.com serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners.
 
Opaque bookings are an opportunity for savings, but customers choosing to book through this program do so with the understanding that they are booking a non-refundable room and will not have opportunity to evaluate the ratings and reviews of the particular hotel prior to making a reservation. 
 
The star ratings for this program are bases on several factors, including our own rating, customer review ratings, and even an aggregate of other well respected rating services.   A current search for the Jonathon Edwards Motel, where the customer was booked, shows a 3 star rating on Expedia, 3 stars on Orbitz, 4 Stars on Booking.com, 3 stars on Trip Advisor, 2.8 on Google, 3.7 on Reservations.com, and 3.5 on Hotels.com.  An average sets this hotel at well into the three star range and therefore it would be made available in the unpublished, rate three star, inventory. 
 
The customer contacted our agents by phone prior to her stay and she was advised that we could not cancel her reservation.  Due to the rules and restrictions agreed to by Ms. [redacted] at the time of booking, we are unable to offer a refund for this itinerary. We regret that our response cannot be more favorable.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight.  We understand [redacted] is requesting to rebook her flight using her flight credit.
Upon further research, we are unable to locate an Expedia account related to [redacted] complaint. We respectfully request that [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address [redacted] concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Expedia still has not explained who and when the account was opened. I actually contacted Expedia by phone to cancel the account not be email. So if they account was supposed to be cancelled within in 10 days from December 14 when I supposedly called Expedia to cancel the account then why in January did I get another email from Expedia+ on how to get points on the Expedia+ account. I DON'T BELIEVE THIS ACCOUNT WAS EVER CANCELLED AND I WANT TO KNOW WHO OPENED THIS ACCOUNT USING MY EMAIL ADDRESS. I DID NOT OPENED ANY EXPEDIA+ ACCOUNT, I DID NOT CALL EXPEDIA OR EMAILED EXPEDIA TO OPEN ANY ACCOUNT. AGAIN I DON'T EXPEDIA HAS CLOSED THIS ACCOUNT WITH MY EMAIL ADDRESS. I WANT EXPEDIA EXPLAIN WHY THE ACCOUNT THAT WAS SUPPOSED TO BE CLOSED IN DECEMBER WAS NOT CLOSED AND WHY DID I STILL GET AN EMAIL IN JANUARY.
Sincerely,[redacted]

May 12, 2015

Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com...

allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation.
Our records indicate on April 11, 2015, the customer booked a hotel reservation using the Expedia.com website. Accommodations were at the [redacted] from April 11, 2015, to April 12, 2015. We understand from the complaint, the customer is requesting a refund.
Upon receipt of the Revdex.com submission, we have verified on April 11, 2015, the customer contacted Expedia requesting to cancel his reservation due to his dissatisfaction upon arrival at the hotel. Expedia serves as a third party agency for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors. At that time, the assisting representative contacted the hotel directly on behalf of the customer and requested a refund. The hotel declined.
We apologize for the inconvenience this may have caused. On May 12, 2015, a refund in the amount of $76.16 was processed back to the customer’s original form of payment. The time it takes to post the refund to Mr. Pizarro’s account depends on how quickly his credit card company processes refunds.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
[redacted] Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address Mr. [redacted] concerns
 
On December 14, 2016, Expedia contacted the hotel; they confirmed that the customer did use the reservation for the dates and that they have the customer’s signature on file for the check-in and for the additional charge for the extra guest in the room.
 
Since the hotel is confirming that the customer did use the room and agreed to the additional charge, Expedia cannot honor the request for the refund.
 
[redacted] was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia.
 
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

April 17, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.
Our records indicate/reflect on February 10, 2016 the customer accessed Expedia.com to book a travel package including flights, hotel accommodations, and a car rental.  The customer’s complaint is in regards to the car rental  vendor, Dollar Rentals, requiting a deposit hold for the rental and not honoring the rental car coverage chosen through Expedia.  The car reservation was to pick up on March 10, 2016 in San Diego, California and returning on March 14, 2016. 
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we make every effort to ensure that our customers have a clear understanding of their selections, and of the terms and conditions associated with the travel items they are purchasing.  Expedia must rely on our vendors to provide accurate details of their products, services and charges. 
The following provides a link to the full Rules and Restrictions provided by Dollar Rentals on Expedia.com.
https://www.expedia.com/Checkout/CarRulesAndRestrictions?tripid=f3185e46-33d3-4a...⇄ /> The following is stated under the Rules and Restrictions for Dollar Rentals:
The following rules and restrictions are provided by the car rental company.
The driver must present a valid driver's license and credit card in their name upon pick-up. The credit card is required as a deposit when renting any vehicle. The deposit amount is held by the car rental company. Please ensure sufficient funds are available on the card.
The customer had the right of refusal and the option not to accept the rental if they disagreed with Budget’s deposit policy. 
The rental insurance purchased through Expedia is valid in the State of California and is underwritten by brand AIS Affinity Insurance Agency, Inc. (CA [redacted]); If Dollar Rentals refused to accept the policy, Expedia is willing to reimburse the fees paid for the insurance.  On April 17, 2016 Expedia has processed a refund in the amount of $45.00 back to the customer’s original form of payment for the insurance policy purchased on Itinerary [redacted].  The amount of time it takes for the credit to be available depends upon how quickly the customers bank processes refunds. 
As to the request for a full refund of the car rental, Expedia  cannot agree to this.  Dollar Rentals is the merchant of record and as the customer had the right to cancel the reservation if they disagreed with Dollar’s pricing or policies, Expedia would not refund for a fully utilized reservation.
Further, Expedia’s Terms of Use Statement, agreed to by the customer when booking on our site, states in part :
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Expedia, Inc. expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Full Expedia website terms & conditions:   https://www.expedia.com/p/info-other/legal.htm
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

May 25, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On May 08, 2016, we received the receipt of the Revdex.com complaint.
Our records reflect on July 7, 2015, the customer self-booked a flight reservation for [redacted], using Expedia.com. Travel was on United Airlines, departing July 20, 2015, from Newark, New Jersey to San Jose, California; returning on October 20, 2015, from San Jose, California to Newark, New Jersey. The customer is stating that they were advised that they had a flight credit, however have not been able to rebook using the flight credit.
Upon further researching the matter, we can confirm on October 14, 2015, the customer contacted Expedia, needing to cancel the returning flight. Our agent advised the flight was nonrefundable; however the customer would have a flight credit. Our agent advised the change fee of $200.00, plus any fare difference. The customer understood our agent canceled the returning flight.
On May 4, 2016, the customer contacted Expedia, wanting to rebook using the flight credit. Our agent advised the customer since the outbound flight was used. The remaining [redacted]ue of the ticket was $299.01 and the new fare price at $309.05. Our agent advised the customer the total add collect was at $210.04. The customer understood and agreed to process the exchange. Our agent re-capped the new date for the return as May 28, 2016, from Panama City, Panama to Newark, New Jersey with United Airlines.
Our agent sent the new itinerary information to [redacted]@gmail.com, which is the email address linked to the customer’s account.
In reviewing Ms. [redacted]’s account, the original ticket was exchanged using the customer flight credit and the ticket is confirmed and active for travel on May 28, 2016, from Panama City, Panama to Newark, New Jersey with United Airlines.
Since the flight reservation was exchanged and the flight credit was used, Expedia cannot honor the request for the refund.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

June 30, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting a refund. June 23, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on June 7, 2017, the customer self-booked a flight reservation. Travel was on Hahn Air operated by Peruvian Airlines, departing June 10, 2017, from Lima, Peru to Cusco, Peru; and returning on June 12, 2017, from Cusco, Peru to Lima, Peru, via itinerary number [redacted]. The customer is stating that the airline canceled the flight; however the customer has not received the full refund.
 
Upon further researching this matter, we can confirm on June 13, 2017, the customer contacted Expedia advising that they received an email from the airline stating that the flight was canceled. Expedia contacted the airline, they advised that the customer was marked as a no show and would not authorize the refund.
 
Expedia contacted Hahn Air again on behalf of the customer; they advised that they are reviewing the customer’s request. Once the airline responds to Expedia, we will update the Revdex.com/customer regarding the refund request.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reserved. Hahn Air was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this reservation. We hope the customer understand we must abide by the terms and conditions set forth by travel providers such as Hahn Air.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

May 10, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Mr. [redacted] is requesting a refund.  On April 18, 2016 we received the receipt of his Revdex.com complaint.
 
Our records reflect on February 5, 2016, the customer self-booked two reservations.  The first on was a package reservation for [redacted] and [redacted], using Expedia.com.  Travel was on Spirit Airlines, departing on April 11, 2016, from Atlanta, Georgia to Cancun, Mexico; returning on April 14, 2016, from Cancun, Mexico to Atlanta, Georgia.  A hotel stay at The Grand Lifestyle at Grand Oasis Cancun-All Inclusive, check-in date April 11, 2016, check-out date April 14, 2016. 
 
The second was a roundtrip ground transportation at the Cancun Mexico Airport, starting on April 11, 2016. The customer is stating due to an airline schedule change, his flight was canceled by the airline, and the customer has received his refund for the flight; however not for the hotel and shuttle.
 
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  
 
Upon further researching this matter, we can confirm on April 11, 2016, the customer contacted Expedia, advising that he needed to cancel the hotel and the shuttle due to airline schedule change.  Our agent contacted the hotel, however the hotel was closed.  Our agent, contacted the vendor for the shuttle, however was not able to speak to anyone. Our agent advised the customer, will need to contact him back once Expedia is able to contact both vendors, the customer understood.
 
On April 15, 2016, the customer contacted Expedia, inquiring about his refund.  Our agent advised the customer, Expedia is still waiting on authorizations from the vendors. The customer, requested a supervisor.  Our agent transferred the customer to a supervisor; however the customer was no longer on the line.  The supervisor did contact the customer back; however the customer was not available.   
 
On April 19, 2016, the customer sent an email to Expedia, inquiring about his refund and requesting a direct number to contact Expedia.  On that same day, Expedia replied to the customer advising him to contact our customer service department and provided the phone number.
 
In reviewing Mr. [redacted]’s account, the customer did not purchase the travel protection for his itineraries.  On May 10, 2016, Expedia was able to confirm the hotel did not charge for the booking.  Expedia did contact the vendor for the shuttle service; they advised they marked the customer as a no show and will not authorize the refund.
 
Since the hotel has not charged for the hotel booking, Expedia will process a refund in the amount of $579.18.  As a one-time courtesy, due to the airline schedule change, Expedia will refund the shuttle in the amount of $52.00.  The timeframe for the refund will be 5 to 7 business days.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

July 26, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

November 19, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:Expedia was the site who I signed up on and Expedia took my CC # not the motel. I want what I asked for in the original complaint and NOTHING LESS
Sincerely,
[redacted]