Expedia Inc

September 14, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department
RE: Expedia Case [redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted] Expedia, Inc. is once again responding to the consumer complaint from Ms. [redacted] (Revdex.com Complaint ID [redacted]) regarding a reservation. As previously stated, Expedia has been unable to locate any information regarding a flight reservation for what the customer has stated in the complaint. We have checked our system for any details that could possibly be linked to a transaction made by the customer and nothing has been found. I’ve personally checked Expedia’s credit card authorization information and did not find anything pertaining to a transaction for Ms. [redacted] from the information gathered from the screenshot provided. Although this seems to be a legitimate Expedia transaction this is not under an account for Ms. [redacted] That being said, Expedia will gladly provide Ms. [redacted] with a $100.00 Expedia coupon for a future package or hotel booking for the time spent dealing with this issue. The coupon is available immediately and will appear in the booking path for your next qualified reservation from your personal Expedia account under the email address provided, and it is valid until one year from the date of this letter. You may also use the coupon when booking over the phone with Expedia customer support. We would like to advise Ms. [redacted] there would be no negotiating regarding this issue. We will also move forward and ask that the Revdex.com closes this case due to lack of information for this case. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Hello,I am not asking for a copy of the call. I am asking for the name (first, last or both) of the airline representative that the Expedia representative spoke to. Expedia was not been forth coming and up until this complaint was filed with Revdex.com, I called Expedia and was on phone calls for long periods of time, and writing emails explaining this situation to various Expedia employees and was told that someone would reach me at a later time to give me the information I needed to proceed with Avianca to request a reimbursement for the $450 penalty fee.  It was until I got no response about this matter from Expedia and hence Avianca closed my case, that I filed with Revdex.com. This has turned into some type of 'playing telephone' situation. Expedia is not willing to take responsibility for the fact that I have lost my right as a client to file for a reimbursement for the penalty fees. Because Expedia made the call to Avianca and because Expedia claimed that Avianca miss informed them about cancelling my flights before I was able to submit the online reimbursement request from Avianca, and also because Expedia has not given me the information that Avianca is requesting in order for them to proceed, I ask Expedia to held responsible for the limitation that I am facing as a client.  Revdex.com, please advice,Kindly,[redacted] Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. While I'm of course disappointed by Expedia's decision, I don't feel that continuing to pursue this will result in anything other than frustration on my part and continued delays by Expedia. It appears they will find any excuse to deny these claims - even in their rebuttal they said that after I resubmitted the documents they would be contacting me the next day, when again I had to contact them three days later to get any sort of response, and their denial reason at that time was that [redacted] was not a site they would guarantee from because it was a "consolidator site". Now they say the reason it was denied was due to the room types not being exactly identical and that the cancellation policy was not shown on my screen shots - I'm pretty sure if I submitted this a third time I'd get yet another completely different reason why it wasn't a valid claim. At this point I just want to enjoy my upcoming vacation and forget that I ever booked this with Expedia!Again, I'm terribly disappointed in Expedia's obvious lack of customer service here, and while I have been a loyal Silver+ member for many years I will have to give serious consideration to ever booking with them again.Sincerely, [redacted]

June 21, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. We regret to hear she did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a package reservation. I’ve personally checked the customer’s account regarding the three things mentioned in the last complaint and I would like to provide clarity to some of Ms. [redacted]’s misconceptions. On June 23rd, 2016 the Expedia agent Ms. [redacted] spoke to, placed an Expedia coupon which is immediately available on the customer’s Expedia account. If you are still unable to locate it through your account, you may contact us by phone so we may advise you where you can find the coupon, or you may use the coupon by booking with an agent by phone. Regarding the charge you mentioned of $300.00USD, this is actually the amount charged for the difference in fare from the original tickets for [redacted] and [redacted], to the new ticket price. The actual amount charged for the difference in fare was $268.82USD. Once again we remind the customer; the airline waived the exchange fees only and not the difference in fare. Lastly, the exchange of the two tickets was fully completed on May 24th, 2016. Even though the customer’s itinerary on Expedia.com does not update the changes have been made. Ms. [redacted] may view the updated itinerary for [redacted] and [redacted] on United Airlines website or contact them by phone to reconfirm. I have already emailed the customer the ticket numbers for both passengers. That being said, we do regret any inconvenience Ms. [redacted] has encountered in resolving this matter. Based on the information provided above, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because attached are Expedia emails showing that I could cancel until May 1st 2017. On their email they again say that I could cancel until Abril 30th, but that is not true and I have all the emails sent by Expedia themselves, saying that I could cancel until May 1st 2017.I was stuck with that hotel because Expedia did not comply with what was agreed when I made the reservation.Thanks Revdex.com for helping the little guy when larger companies like Expedia are out there to get you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 7, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Mr. [redacted] is requesting Expedia change the flights. On May 19, 2016, we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint.
 
Our records reflect on March 24, 2016, the customer self-booked three package reservations, using Expedia.com. The first reservation is for [redacted] and [redacted]. Travel is on Dynamic Airways, departing June 8, 2016, from New York to Punta Cana, Dominican Republic; returning on June 12, 2016, from Punta Cana, Dominican Republic to New York. The hotel stay at the Catalonia Royal Bavaro-Adults Only-All Inclusive, check-in date June 8, 2016, check-out date June 12, 2016. Itinerary number: [redacted].
 
The second package reservation is for [redacted] and [redacted]. Travel is on Dynamic Airways, departing June 8, 2016, from New York to Punta Cana, Dominican Republic; returning on June 12, 2016, from Punta Cana, Dominican Republic to New York. The hotel stay at the Catalonia Royal Bavaro-Adults Only-All Inclusive, check-in date June 8, 2016, check-out date June 12, 2016. Itinerary number: [redacted].
 
The third package reservation is for [redacted] and [redacted]. Travel is on Dynamic Airways, departing June 8, 2016, from New York to Punta Cana, Dominican Republic; returning on June 12, 2016, from Punta Cana, Dominican Republic to New York. The hotel stay at the Catalonia Royal Bavaro-Adults Only-All Inclusive, check-in date June 8, 2016, check-out date June 12, 2016. Itinerary number: [redacted]. The customer is stating due to an airline schedule change, has requested Expedia to change the flights; however they have not been done.
 
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.
 
Dynamic Airways was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when or how often an airline initiated schedule change occurs.  Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
 
Only the airline can make changes to a customer’s flights.  These changes are not related to the type of ticket that was purchased or the company they were purchased from.  Airlines rarely tell travel agencies why they make a change.  Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.
 
Upon further researching this matter, we can confirm on May 18, 2016, the customer contacted Expedia, advising that he does not agree with the schedule change made by the airline. Our agent contacted Dynamic Airways; they advised there are no other flight options. The airline advises the customer can keep the changed flights or they will authorize the cancellation and process the refund. Our agent advises the customer, and checks on the prices; however our agent advises the customer that prices and availability are subject to change.
 
While our agent is checking prices the customer’s call drops and our agent contacts the customer back; however the customer is not available. Our agent does try to contact the customer several times; however was not able to contact the customer back.
 
On May 19, 2016, the customer contacted Expedia, advising that he does not agree with the schedule change made by the airline. The customer advised that he wants to rebook on a different airline. Our agent checked the prices and determined that they were higher than the original amount the customer paid. Our agent advised the customer the prices were higher; however the customer declined to pay for the additional charges.
 
Our agent offered as a one-time courtesy Expedia would refund the customer of the additional cost, the customer did agree.
 
In reviewing Mr. [redacted]’s account all the tickets were rebooked for [redacted], [redacted], [redacted], [redacted] and [redacted]. Travel is on JetBlue, departing June 8, 2016, from New York to Punta Cana, Dominican Republic; returning on June 12, 2016, from Punta Cana, Dominican Republic to New York. The new itinerary number for [redacted] and [redacted] is [redacted].
 
The new itinerary number for [redacted] and [redacted] is [redacted] and the new itinerary number for [redacted] is [redacted]. On June 7, 2016, Expedia contacted Mr. [redacted], the customer advised the issue was resolved and that [redacted] rebook a different flight reservation on his own. Mr. [redacted], advised considers the issue closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Dear Revdex.com,
 
We refer to your email to us in relation to a complaint of [redacted] concerning the reservation booking on Expedia.co.nz (Itinerary No. [redacted]).
 
We have reviewed this case and understand that Mr. [redacted] claimed to have full refund of the flight reservation for his son.
 
As per our investigation, we concluded that Mr. [redacted] booked a return flight for his son ([redacted]) from Auckland to New Delhi (via Kuala Lumpur) dated 24th Oct’16 to travel on 25th Oct’16.
On 20th Jan’17, the customer sent an email stating that he wanted to speak with the customer support team in regards to the refund.
On 21st Jan’17, our customer support team responded to the customer’s email requesting to share the booking details.
22nd Jan’17, the customer sent another email complaining that the airlines did not allow his son to travel because there was one more stopover in Australia (Auckland – Australia – Kuala Lumpur – New Delhi) and the passenger did not have the transit visa for Australia.
23rd Jan’17, the customer services replied to the customer informing that the ticket purchased was with low cost carrier and we do not have control over such bookings. Therefore, the customer services team requested the customer to contact the airlines directly.
 
We found that the transit point for Australia is not reflecting in the booking confirmation sent to the customer. Hence we spoke with the airlines and they informed that the flight route was via Gold Coast, Australia and they did not allow the customer to travel due to not having the transit visa.
 
We spoke with Mr. [redacted] and informed him that we will process the full refund of flight booking for the amount of NZ$ 1147.46 to the original form of payment and same should be credited within next 5-7 working days.
 
Also, we have raised this issue with the concerned team to avoid future escalations of similar nature.
 
Please share our investigation details with Mr. [redacted].
 
Thanks,
Arun K[redacted]
Priority Customer Escalations Agent, APAC-EMEA | Expedia, Inc. |

Hello Revdex.com, I am pleased to provide assistance with case #[redacted]. Below are the findings and resolution to the case: Customer Complaint: The customer stated he needed to check-out of the hotel on May 30, 2016, which was 1 night before the end of his reservation. He was anticipating a...

refund for the unused night. The customer is requesting a refund of 111.56 USD for the unused night. Findings: According to our records, the Cancellation Policy agreed upon at the time of booking was, “We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property ([redacted] BCN by HC) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 6:00 PM ((GMT+01:00) Brussels, Copenhagen, Madrid, Paris) on May 27, 2016, or no-shows, are subject to a 1 Night Room & Tax penalty.”  We were first notified of the early check-out on June 1, 2016, which is the day after the original check-out date. If we are notified of an issue when it arises, we may have more options available to us. However, once the stay is completed, our options become very limited. As a courtesy, we contacted the property on June 1, 2016 to determine if a refund would be available for the unused night. The property staff stated they would be charging for the entire reservation in accordance with the cancellation policy agreed to at the time of booking.   Resolution: As the property has billed in full for the reservation and we were not notified of the early check-out when the issue arose; unfortunately, we are unable to offer a refund as requested. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Thank you,Ben T.Customer Relations Specialist

April 1, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

November 15, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on November 11, 2016, Ms. [redacted] booked a four night stay at the [redacted] from January 3, 2017, through January 7, 2016. We understand from Mr. [redacted]’s complaint that she submitted a price match request under our Best Price Guarantee Promotion. (When a customer finds a lower rate online for the same trip they booked with us we will refund the difference. Some claims also qualify for a $50.00 coupon for future travel).
We understand from Ms. [redacted] that based on the results of her request, she has canceled her booking and booked with a different provider. She explained that Expedia did not properly compare the two bookings and should have honored the price match request. We regret any misunderstanding in regards to Ms. [redacted] request. As the booking has now been canceled, we are unable to consider a price match. However; because we value Ms. [redacted] as a customer and regret the experience she reports, we have already undertaken an exception to resolve her complaint. As an offer of goodwill, we would like to offer a $100.00 Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation Package. This coupon is available within the customer’s account for immediate use and is valid for one year from the date of issue. We hope that Ms. [redacted] will allow us the opportunity to improve upon your experience in the future.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

February 09, 2018 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr. [redacted]. Expedia, Inc. is once again responding to the consumer complaint from Mr. [redacted] ([redacted]) regarding a refund request. While Mr. [redacted] did not provided what was requested in order to make sure he had not received a refund, we were able to verify the details from the vendor. We would like to make it clear to Mr. [redacted] when booking on Expedia there are two different booking types that can be made. Mr. [redacted] booked a Pay Later booking which typically is charged at the hotel or the hotel will hold a deposit amount from the reservation until the travel date. The payment information is charged by the hotel and not by Expedia. The hotel has informed us that they will not refund the customer as they claim they did not receive a cancellation notification when Mr. [redacted] canceled his reservation and provided proof. Just to make it clear to Mr. [redacted], Expedia has no accounting information as this is handled by the hotel. Since we do show that a cancelation was sent to the hotel we have proceeded to refund the full amount of $175.08. While we gladly accept Mr. [redacted]’s comment as feedback, as it is completely up to the customer to agree to book with the vendor on our site. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Mr. [redacted]s' desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Expedia Customer Support

Complaint: [redacted]I am rejecting this response because: Expedia stated that I never emailed them disputing their response. I have copies of all the emails I sent! As well as the phone calls I made! If you give me an email, I can forward you all the emails I sent to Expedia asking for this matter to be looked at and resolved.Sincerely,[redacted]

October 27, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on September 1, 2015, Ms. [redacted] booked a roundtrip flight from Bangkok, Thailand to Lijiang, China traveling October 9, 2015, through October 14, 2015.
We understand from Ms. [redacted] complaint that her flight was affected by an airline schedule change. According to her correspondence, she contacted our office for assistance with locating a better option for the changed flight and was unhappy with the level of customer service that she received. She mentioned long hold times that generated a $300.00 phone bill. Ms. [redacted] is requesting a refund or a coupon for her inconvenience.
According to our documentation, we discussed this matter with Ms. [redacted] via email on October 19, 2015. We requested a copy of her phone bill for consideration. Ms. [redacted] responded to our email thanking us for offering to assist, but we have no record of receiving the bill. At this time we are requesting that she provide the requested documentation. Once received; we will review and respond.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello Revdex.com,
 
I am pleased to provide assistance with case #[redacted] . Below are the findings and resolution to the case:
 
Customer Complaint:
 
The customer stated she initially booked a hotel room "trusting that it was free cancellations." However, when she contacted...

Expedia, the customer service department informed her the reservation could be cancelled but it was a non-refundable purchase.
 
The customer is requesting a full refund of $575.00 USD as she felt the website provides conflicting information surrounding the cancellation policy.
 
Findings:
According to our records, Ms. [redacted]'s reservation was booked online at 09:53 PM CST on 25 August 2016. Itinerary [redacted]/Confirmation [redacted] was booked for an arrival beginning the night of 7 September 2016 for a two-night stay. The cancellation policy agreed to at the time of booking is as follows:
 
 
 
Cancellation and Change Policy: Non RefundableThe room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.
Ms. [redacted] did contact our customer care team on 26 August 2016 at 12:49 PM CST to inquire on cancelling the reservation. Initially, the agent advised there would be a full cost of stay penalty if cancelled. Ms. [redacted] declined to pay the penalty and stated she had received an injury that prevented her from travel. As a courtesy, the customer care agent did reach out to the hotel who agreed to waive the penalty as a courtesy.
 
Unfortunately, the notes from this transaction indicate that when the customer care agent returned to the caller, the call had been disconnected and they were unable to update her accordingly. As the call was disconnected and the customer was not available to formally approve the cancellation request once the hotel had agreed to waive the penalty, there were no changes made to the reservation at that time.
 
There were no further notes indicating that Ms. [redacted] attempted to call customer care again to follow up on the outcome of her request. Any email query sent by Ms. [redacted] would have been answered by our booking partners at Hotelsone.com as this was the agency with whom she booked.
 
Resolution:
 
I have fully reviewed the details of the guest’s concern. As the hotel did agree to a refund, we have processed a full credit in the amount of 575.00 USD to the credit card provided at time of booking.
 
This refund will process on our side within 24 hours and will return to the form of payment used at the time of booking within 3-7 days or on the next billing cycle.
 
Thank you for bringing this matter to our attention and allowing us a chance for resolution.
 
Thank you,
 
[redacted]
Customer Relations Specialist
Expedia Affiliate Network

September 16, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

April 27, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for [redacted] (Revdex.com case number [redacted]) regarding a package reservation.
On April 27, 2015, Expedia contacted Mr. [redacted] and he explained that he attempted to book a package with an Expedia representative on the night of April 11, 2015; however, his call was transferred to our main menu right before his reservation was finalized. We understand he created a reservation with a different website after his booking with Expedia was not confirmed.
Expedia attempted to locate information from the customer’s booking process; however, as the reservation was not associated with a specific account or a case number/itinerary number, we were unable to locate any details and address the issue with the assisting representative the customer spoke to at the time of booking.
We apologize that the price Mr. [redacted] attempted to purchase his desired package for became unavailable.  We understand that this situation can be very frustrating, and we’re sorry that he was inconvenienced.  Like all online travel agencies, Expedia works from live inventory.  This means that all agencies and the airlines themselves book from the same inventory pool.  Occasionally, more than one customer may be searching for the same flights/hotels on any number of websites.  Once a reservation is booked, the vendors update their inventory and this may make the product unavailable for others to purchase at a lower price. As a third party intermediary, Expedia is unable to guarantee prices until a booking is finalized. 
Despite his recent experience, we would like to provide Mr. [redacted] with a $100.00 Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. To make use of this coupon, we would ask that he creates an Expedia account online.  After creating an account, we ask him to please contact our customer service representatives to save this coupon in his account for future use.  Once the coupon is saved in his account, it will appear automatically in the booking path for qualified reservations, and will be valid for one year from the date of his call. He may use the coupon either by booking his own reservation online or by calling our customer service representatives to assist him with his booking.  We hope Mr. [redacted] will allow us the opportunity to improve upon his experience in the future.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by...

our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel.  We understand Mr. [redacted] is requesting a refund.
Upon further research, we are unable to locate the itinerary number for the hotel reservation. The requested information will enable us to appropriately address Mr. [redacted] concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service