Expedia Inc

Complaint: [redacted]I am rejecting this response because:
Because my claim is not against the [redacted] hotel but against Expedia. I do not believe that the hotel bears any Expedia’s deceptive practices. When we arrived at the [redacted], at night, after 6-hour drive from New York to Vermont, on Columbus Day weekend, the front desk had no record of our reservation. The receptionist searched their data base for my booking. My name was not in their data base. I was present, standing right behind her, and could see the computer screen. I did not see name reservation either. There was no reservation made for me. Expedia assured me, via email on 10/1/15, right after I made a payment of $598.28 to Expedia, “Your reservation has been confirmed. No need to reconfirm.” I entirely relied on Expedia’s (mis) representation.  I do not believe that the hotel had a problem with their boiler, furnace or anything as Expedia now claims. It was full-house and there were at least two other families in the same situation as us who had booked their rooms through Expedia and Expedia (after collecting payment) made no reservation on our and their behalf. The front desk advised us something to the effect “that since [redacted] and Expedia merged, it has nothing but a disaster”. Apparently this type of deceptive practices is not uncommon when guests book through Expedia.  It was my first experience with Expedia and I was unaware. After we found ourselves without a room, at night, far from home on a Columbus Day weekend, I attempted to contact Expedia on various occasions, via phone and their web. I did so also after I got back to NY. All to no avail. It was not until 10/16/2015 when I eventually received a communication from Expedia, only to inform me that they “advocated my case” with the hotel and that the hotel refused to reimburse me. With all due respect, neither requested Expedia to be my advocate nor do I believe that the hotel bears any responsibility for Expedia failure to make a reservation on my behalf. It is Expedia who made false representations to me about my reservation, not the hotel. I do not accept Expedia’s offer of crediting my “Expedia account” with $100.00 for future purchases instead of crediting my credit card I paid Expedia with. I do not have an account with Expedia, nor do I wish to book through Expedia again unless Expedia is accountable for the deception, money I lost and ruined vacation time. I paid $598.28 for two night ($299.13/night) in a cozy hotel in the center of Stowe and ended up staying in a disgusting, unsanitary place instead for $598.28. No other choice was available. The room at [redacted] was dirty,  had a malfunctioning toilet, with water and whatnot all over the floor, malfunctioning sink, layers and layers of old dust, gaps in the walls were such that one could not only smell and hear, but actually see the occupant next door. I did not and would have never agreed to spend $598.28 to stay in that disgusting place if it wasn’t because of Expedia’s failure to make a reservation on my behalf.  I believe I am entitled to be reimbursed by Expedia.
 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
we were not informed of fees by phone booking agent only used the car for airport to hotel because of insurance concerns. Contacted Expedia 4 times during trip and was hung up on once and placed on hold for 20 minutes plus 3 times. We requested expidiated service as we were in the middle of a situation with the rental car and was hung up on. We booked on the phone we got the wrong room, a delayed flight and a messed up rental car. We were hit with hundreds of dollars worth of unmentioned fees  and our  vacation was ruined. You may see that we have used Expedia dozens of times.  A practice we can I'll excercize no more. You saying your not responsible does not make it right. I have all of my he corropondens of this transaction and will be posting it word for word on trip advisor, yelp, travel magazine blog, Facebook and any other her media source said hat will tak it and I will post this with my cooking blog every time I post a new recipe for my three hundred or so followers. My wife and I travel 3 times a year as do most of my followers. You may also notic that I hav cancelled a trip we booked through you for March of next year. I sincerely hope that the $200 I was looking to be refunded was worth it to your company. Just the trip I canc pled cost you $636. Sincerely,[redacted]

To Whom It May Concern:I have NOT RECEIVED a refund! I only received a $106, not a refund in full nor availability to re-use the ticket as promised via Email. Sincerely, [redacted]Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] Again, attached is response from [redacted]Mr. [redacted],first my apologies if I have misspelled your name as this is how it was given me by Ms. [redacted] (writing not in capital letter her last name as so is showing professionally yet officially on Emails to customers).Secondly, I would like to present you her letter to me from April 9th, 2015, which she denies she wrote nor has.Dear Ms [redacted], Thank you for flying with [redacted]! As per our conversation with the travel agent this email is to inform you about the conditions of the rebooking of your ticket. All the details are already confirmed by Expedia after checking with you. Our supervisor exceptionally allowed you to change the date of travel without paying penalty as long as ticket is exchanged within ticket validity. That is until the 12-th of March 2016. The new flights should be flown by that time.  Whenever you are ready to travel please contact Expedia again, inform them about new dates. They will be able to check the price for you. All they need from us is a waiver code to be able to process transaction on their side. You do not need to call us anymore. Expedia will be able to take care of all the changes.  Best regards, [redacted] Customer Service Center USA [redacted] Reservation USA: [redacted]comwww.[redacted].com "As for third point I have spend endless hours on the phone, mostly on hold, with [redacted] trying to proceed with the above mentioned option to use my unused previous ticket from April 10th, but like with a magic stick nobody know anything about it even with the above clear documentation.After literally hours and hours and days I might add, I was promised refund of the ticket instead. I have received $106.04, does that seem like a refund to you for a ticket over $1,000?[redacted] told me that I must have specifically spoken to you, in which case please pay attention to your own words and since all the conversations are recorder for customer learning purposes, please rewind some for you as you promised (and/or other manager if [redacted] is blaming only you) to refund the rest of the ticket to the card it has been purchased with. I have not received any.I have several times mentioned that I'm willing to pay a difference between a ticket purchased then and now if needed, but I will not buy a new ticket for a full price again especially not with your [redacted] if treated this way.Please, either comply with [redacted] letter and/or with your promise of full refund to this matter. I appreciate IMMEDIATE resolution as it's ruining my plans of travel and travel dates. I have already been forced to report you to Revdex.com, but I will have to take matters to even higher levels if necessary. I hope you will give it a deep consideration and also please advise your employee to stop laughing out loud at the customer in the back on of the phone. Thank you in advance and I'm looking forward your response.Sincerely,[redacted]@gmail.comP.S. The unprofessionalism on [redacted] part has truly shocked me. Besides hanging up me, laughing with others and putting me on hold thinking I didn't hear it first, I'm stunned. My manager would have a serious talk with me if consequences of my actions would not be even punishable much harsher.  Reply Forward[redacted] <[redacted]@gmail.com> Jul 27 (2 days ago)to [redacted]I will NOT accept your E-mail saying that you will NOT refund my original ticket NOR let me re-use it. AGAIN, I'm sending you an E-mail I have received confirming the ability to use it up to March 12, 2016. I have already submitted my correspondence with you and Ms. [redacted] to the court and will let you know when you will need to appear in person and/or how you will have to respond to them. This action wouldn't be necessary if your company would comply with a written promise to me. Please take this action seriously as you left me no other option.As per Ms. [redacted], I have a right to re-use the ticket! Have no idea why you are changing the rule after she made it clear in writing!Sincerely,[redacted]---------- Forwarded message ----------From: [redacted] <[redacted]@gmail.com>Date: Tue, Jul 21, 2015 at 3:37 PMSubject: To Mr. [redacted] (Please execuse if spelling is incorrect)To: [redacted].comMr. [redacted],first my apologies if I have misspelled your name as this is how it was given me by Ms. [redacted] (writing not in capital letter her last name as so is showing professionally yet officially on Emails to customers).Secondly, I would like to present you her letter to me from April 9th, 2015, which she denies she wrote nor has.Dear Ms [redacted], Thank you for flying with [redacted]! As per our conversation with the travel agent this email is to inform you about the conditions of the rebooking of your ticket. All the details are already confirmed by Expedia after checking with you. Our supervisor exceptionally allowed you to change the date of travel without paying penalty as long as ticket is exchanged within ticket validity. That is until the 12-th of March 2016. The new flights should be flown by that time.  Whenever you are ready to travel please contact Expedia again, inform them about new dates. They will be able to check the price for you. All they need from us is a waiver code to be able to process transaction on their side. You do not need to call us anymore. Expedia will be able to take care of all the changes.  Best regards, [redacted] Customer Service Center USA[redacted] Reservation USA: [redacted].comwww.[redacted].com "As for third point I have spend endless hours on the phone, mostly on hold, with [redacted] trying to proceed with the above mentioned option to use my unused previous ticket from April 10th, but like with a magic stick nobody know anything about it even with the above clear documentation.After literally hours and hours and days I might add, I was promised refund of the ticket instead. I have received $106.04, does that seem like a refund to you for a ticket over $1,000?[redacted] told me that I must have specifically spoken to you, in which case please pay attention to your own words and since all the conversations are recorder for customer learning purposes, please rewind some for you as you promised (and/or other manager if [redacted] is blaming only you) to refund the rest of the ticket to the card it has been purchased with. I have not received any.I have several times mentioned that I'm willing to pay a difference between a ticket purchased then and now if needed, but I will not buy a new ticket for a full price again especially not with your [redacted] if treated this way.Please, either comply with [redacted] letter and/or with your promise of full refund to this matter. I appreciate IMMEDIATE resolution as it's ruining my plans of travel and travel dates. I have already been forced to report you to Revdex.com, but I will have to take matters to even higher levels if necessary. I hope you will give it a deep consideration and also please advise your employee to stop laughing out loud at the customer in the back on of the phone. Thank you in advance and I'm looking forward your response.Sincerely,[redacted]gmail.comP.S. The unprofessionalism on [redacted] part has truly shocked me. Besides hanging up me, laughing with others and putting me on hold thinking I didn't hear it first, I'm stunned. My manager would have a serious talk with me if consequences of my actions would not be even punishable much harsher. Reply Forward[redacted] <[redacted]@gmail.com> 5:28 AM (8 hours ago)to [redacted].usa I have had to escalate my request to your headquarters. Please pay attention to your own Email promising me a ticket up to March 12, 2016.Sincerely,[redacted]

August 6, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding her reservation.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

Expedia agreed to refund me,so I don't need to argue with them again,please close the case  #[redacted].

July 20, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the Revdex.com consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding the flight insurance waiver.  We understand the customer is stating a refund has not been received for the travel insurance.  On July 14, 2015, we were able to speak with [redacted] to acknowledge receipt of his complaint and did confirm the refund in the amount of $54.00 has been received. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers.  We were happy to assist [redacted] in voiding the flights within 24 hours of the original booking date which qualifies him for a full refund of the cost for the flights as well as the insurance.  We apologize for any difficulty the customer may have experienced while contacting us to resolve his concerns. We thank you for allowing us to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely,Millicent F[redacted]Tier 3 Customer Service

June 16, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding the Expedia account.  We understand Mr. [redacted] is requesting a refund. On June 8, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on May 21, 2017, an agent assisted the customer or an authorized user of the account book a one-way flight reservation. Travel was on Delta Airlines, departing May 21, 2017, from Atlanta, Georgia to Columbus, Ohio. The customer is stating that his Expedia account was hacked and that his Expedia reward points were redeemed for the flight. The customer is stating that he did not authorize the reservation or to redeem the points.
 
Upon further researching this matter, we can confirm on May 25, 2017, Mr. [redacted] contacted Expedia advising that his account was hacked and that his reward points were used without his authorization. Expedia forward the information to our loyalty team to research and that they would contact the customer.
 
Expedia has reached out to our loyalty team; they are still working on the customer’s account and that; they will contact the customer regarding the reward points that were used. Please note that only the loyalty team can adjust or refund the points to the customer.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

April 27, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for [redacted] (Revdex.com case number [redacted]) regarding a package reservation.
On April 27, 2015, Expedia contacted Mr. [redacted] and he explained that he attempted to book a package with an Expedia representative on the night of April 11, 2015; however, his call was transferred to our main menu right before his reservation was finalized. We understand he created a reservation with a different website after his booking with Expedia was not confirmed.
Expedia attempted to locate information from the customer’s booking process; however, as the reservation was not associated with a specific account or a case number/itinerary number, we were unable to locate any details and address the issue with the assisting representative the customer spoke to at the time of booking.
We apologize that the price Mr. [redacted] attempted to purchase his desired package for became unavailable.  We understand that this situation can be very frustrating, and we’re sorry that he was inconvenienced.  Like all online travel agencies, Expedia works from live inventory.  This means that all agencies and the airlines themselves book from the same inventory pool.  Occasionally, more than one customer may be searching for the same flights/hotels on any number of websites.  Once a reservation is booked, the vendors update their inventory and this may make the product unavailable for others to purchase at a lower price. As a third party intermediary, Expedia is unable to guarantee prices until a booking is finalized. 
Despite his recent experience, we would like to provide Mr. [redacted] with a $100.00 Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. To make use of this coupon, we would ask that he creates an Expedia account online.  After creating an account, we ask him to please contact our customer service representatives to save this coupon in his account for future use.  Once the coupon is saved in his account, it will appear automatically in the booking path for qualified reservations, and will be valid for one year from the date of his call. He may use the coupon either by booking his own reservation online or by calling our customer service representatives to assist him with his booking.  We hope Mr. [redacted] will allow us the opportunity to improve upon his experience in the future.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: information about this particular deposit is not only not located in the same area I which the other terms and conditions are located, but is also very conflicting as there is clear mention of a 100 deposit not any other deposit. I have specifically and repeatedly  requested that a review of the call be made as I was made an offer of $100 credit if I opted to cancel. I was transfered to a supervisor and I advised that I would accept the credit and cancel due to all of the disrespectful treatment and hassle but was then told that there was no not of this offer. I again request and a review of the call be made and this offer granted. Expedia has made promises and failed fulfill thise promises. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: 
I apologize for the late reply. We didn't see this email.
 
They are not being truthful. They assured us we were getting swim up suites. They assured us that phone call was recorded. Furthermore, we told them we did not want to book UNLESS we had swim up suites. This trip would not have been taken at all except they assured us we had those suites.
 
The last date we spoke with Expedia, they confirmed by phone that we did pay for those suites. The resort cannot confirm or deny either way because they are not involved with what Expedia charges. They could only tell us we did, in fact, overpay for the suites we got based on resort prices. Now... Why would we pay more through Expedia? Only one reason.. We paid for a swim up suite.
 
I think Expedia should have to present their records of pricing back on the date we booked.
 
They can simply deny any wrongdoing and that's it?  Sincerely,[redacted]

March 7, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a car rental issue. We understand customer is requesting a refund because he was not provided the size of car he rented. On March 3, 2016 we attempted to contact Mr. [redacted] to acknowledge receipt of their Revdex.com complaint.
Our records indicate on February 2, 2016 the customer accessed Expedia.ca to book a car through Thrifty Car Rentals to pick up on February 7, 2016 in Los Angeles, California and returning on February 14, 2016.  The rental itinerary # [redacted] was for a compact or larger “wild card” rental.  The Thrifty Wild Card promotion allows the local vendor to choose the car they will provide to the customer according to their availability when the customer arrives.  The customer is stating Thrifty provided an Economy car, a Chevrolet Spark, rather than a compact or larger as stated by vendor.
On March 7, 2016 we contacted Thrifty Customer Service to advocate on behalf of the customer and received the following information:
Thrifty states they do not provide cars smaller than a Compact, which is within the terms of the Wild Card promotion.
They show the customer was provided a Hyundai Accent which is a Compact, by their standard, and fits the parameters of the program terms and conditions, with seating for 5 and holding 2 bags. 
They would not agree to a refund.
Expedia.com serves only as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners.
Due to the response and decision of Thrifty Rentals we are unable to offer a refund for this itinerary. We regret that our response cannot be more favorable.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

April 25, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
We understand from Mrs. [redacted]’s complaint that she attempted to book flights for she and her husband. She stated that the screen froze for a couple of minutes during her purchase then a message appeared that the price had increased. Mrs. [redacted] says that she ended the session and booked elsewhere only to discover days later that Expedia charged for the tickets. Mrs. [redacted] is requesting a refund of $679.00, which is what she says Expedia charged for the flights.
After review, we contacted Mrs. [redacted] by phone to get more information. She informed us that her husband contacted our office recently and was able to reach a satisfactory resolution with Expedia representatives. As such, the matter is considered resolved.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

September 16, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

November 15, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted]. According to Ms. [redacted]’s rebuttal, Expedia should have alerted the passenger about the canceled flight and is requesting a refund as a result. Please be advised that Expedia can only alter our mutual customers about a canceled flight if we receive notice from the airline prior to the travel date.
We apologize for the inconvenience this may have caused. Please be advised that Expedia does not have a direct control over the flight schedules of the airlines especially regarding involuntary schedule changes and cancellations. Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and must adhere to them.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

September 14, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding obtaining a receipt for a recent booking.  We understand the customer is requesting a detailed invoice and or itemized receipt. On September 3, 2015, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint. The customer could not be reached and a voicemail was left.
 
Our records indicate on June 27, 2015, the customer self-booked a hotel reservation, itinerary number [redacted], using Expedia website.  The hotel reservation was for the [redacted] in Copperas Cove, Texas, checking-in on June 30, 2015, and checking out on July 3, 2015. The total cost of this reservation was $223.71
We can confirm the customer contacted us on July 6, 2015, requesting an itemized receipt. As Expedia does not collect a “tax” from our customers that are remitted directly to a taxing authority, we are unable to provide an itemized receipt. Instead, the print-out of the customer’s confirmation itinerary is proof of their reservation and payment.  On our website, we do allow the customer to print a receipt for their records via the face of their itinerary. The customer will need to sign into his Expedia.com account, and then select the itinerary in which he requires a receipt. He will then select the printer icon on the top right of the itinerary and it will provide an option to “Print a Receipt”.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Britt M[redacted]
Tier 3 Customer Service

May 16, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for your response. We have reviewed the documentation/new information provided to further address [redacted] concerns.
As a one-time courtesy, Expedia will refund the amount of $29.00USD for the shuttle service.  The timeframe for the refund will be 5 to 7 business days.
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: 
The business asked for the itinerary number, it is [redacted]Sincerely,[redacted]