Expedia Inc

May 26, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding car rental additional charges. 
 
The customer did not provide an itinerary number in association with a car rental, and a search of his email returns several hotel reservations, but none related to cars. 
 
Many items can increase the estimate of an auto itinerary, such as taxes and local fees, gas charges, insurance, and other factors.  The rental company should be informing the customer about each item when they arrive at the rental counter, and getting customer approval on a contract before moving forward with the rental. 
 
Without an actual itinerary to review, it is impossible to speak to specific charges.  However, if the customer would like to provide an itinerary number, we can contact the rental car company and ask for a breakdown of exactly what the extras were the customer was charged for and, if inappropriate, request a review for possible partial refund. 
 
Expedia acts only as a third party intermediary for car rental companies.  Fees for service are collected by the merchant, and we do not have access to the exact additional service fees, outside of the base rental charge, at the time the customer is booking.  If a customer feels the rental company is charging them incorrectly, we encourage the customer to contact Expedia from the vendor’s location and allow us to advocate on their behalf at that time.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:  I have never heard the term “hotel collect” prior to reading the response to my complaint and was not informed of such by the Expedia rep when I made the booking. In fact, the rep, [redacted], informed me on more than one occasion during...

the call that I would not be billed at the time of the booking. In addition to typographical errors, the rep in the response references Travelocity, why is that?  I am requesting that the recording from my phone call to [redacted] be pulled and made available to both the Revdex.com and me as proof. 
Sincerely,
[redacted]

September 15, 2017 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department   Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc.is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand the Mr. [redacted] is seeking a refund for a hotel reservation booked using Expedia Inc.   We researched this matter further and our records show a reservation for the Quality Inn Suites, was booked on July 6, 2017 for four standard rooms. We understand Mr. [redacted] contacted Expedia Inc. to request a refund of one of the rooms on August 20-28. Our agents documented they contacted the hotel to advocate on the customer’s behalf for a refund, and regrettably the hotel denied the request to waive the penalty, and would not approve a refund in this matter. The terms and conditions on the booking indicated:    The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.   Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providers. We hope you understand that we must adhere to the rules and regulations of the hotel, including their cancellation and refund policies.   However taking into account your experience we would like to provide you with a $100.00 coupon valid towards the future purchase of an Expedia Special Rate hotel reservation.  To make use of this coupon, we would ask that you create an Expedia account online, as your recent reservation was made using a guest account.    After creating an account, please contact our customer service representatives at 1-800-EXPEDIA (1-800-397-3342). Our agents are available 24 hours a day, seven days a week.  Once the coupon is saved in your account, it will appear automatically in the booking path for qualified reservations, and will be valid for one year from the date of your call.  You may use the coupon either by booking your own reservation online or by calling our customer service representatives to assist you with your booking.     We hope you will allow us the opportunity to improve upon your experience in the future. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Kiki R[redacted] Corporate Customer Service

October 12, 2017
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-145175
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia.com regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from Volkan Yetmisbir (Revdex.com complaint #12426256) regarding the customer service issues.
 
Upon researching the customer’s complaint, we were unable to find an itinerary on Mr. Yetmisbir’s Expedia.com account related to the information provided on the complaint. Please provide the full itinerary number and or other email address used to book the reservation for further research.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel Anderson
Corporate Customer Service

I reserve/booked a rental car through expedia travel agency ,on 11/20/16 for a total of $115.88.Upon booking I was sent a conformation email with all rule and restriction.After picking up and dropping off the car  i was presented with a bill of $324.50.I ask the car rental company as to why the bill was different than what was confirmed by Expedia  .they told me I had to pay an insurance fee of $44+tax per day.I said to the gentleman I wasn't  told nor was it written about those extra fee.I however called expedia given the fact that I rented the car through them ..they told me that info should of been in the conformation email that they sent me.I re-send a copy of the conformation email  as prove that no insurance fee was written.no one at expedia return my called .I called several times and they told that they cannot refund me.below is a copy of the bills that was advertised and the bill the car company charge me.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because:Expedia responded with the following statement:  "The customer also stated the hotel received less than stellar reviews from [redacted] and [redacted].  As a third party intermediary, Expedia has no control over the hotel ratings and/or amenities offered by the vendor. We regret the customer felt we should." The Expedia advertisement for their unpublished rates stated "high quality, name brand hotel." So now Expedia is stating it has no control over ratings/amenities offered. Just inexcusable way to hoodwink people through what I found to be misleading advertisement and offering no recourse. I read online complaints about Expedia's unpublished rates - similar to mines- and sure enough, Expedia refused to issue refund or exchange. I understand the terms but those terms were given with the impression that Expedia would follow through with the product they promised. Sincerely,[redacted]

October 26, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mr. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on August 19, 2015, Mr. [redacted] self-booked three flight reservations using Expedia’s website, itineraries [redacted] and [redacted]. Travel on [redacted] was with [redacted] from Santiago, Chile to Punta Arenas, Chile, departing on January 27, 2016, and returning on February 3, 2016. Travel on [redacted] was with [redacted]s from Sao Paulo, Brazil to Santiago, Chile, departing on January 26, 2016, and returning on February 3, 2015. Travel on [redacted] was with [redacted] from Curitiba, Brazil to Sao Paulo, Brazil, departing on January 26, 2016, and returning on February 4, 2015. Due to schedule changes initiated by [redacted], a misconnection was caused in Mr. [redacted]’s travel. Upon receipt of this complaint Expedia contacted Mr. [redacted] and he requested that we cancel his itineraries and issue a full refund due to the changes.
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly. However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] and [redacted] were the operating carriers and merchants of record (the entities that received the funds and the companies that charged the credit card) on the itineraries. Expedia has no control over when, or how often, airline initiated schedule changes occur. We cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
Only the airlines can make changes to flights. These changes are not related to the type of ticket purchased or the company it was purchased from. Airlines rarely tell Expedia why they make a change. Schedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issues.
Expedia contacted [redacted] to advocate on Mr. [redacted]’s behalf and on October 26, 2015, we received the airline’s confirmation that a full refund of itineraries [redacted] and [redacted] will be issued directly by them. The airline advised that the refund process might take up to two months.
While itinerary [redacted] was not directly affected by a schedule change, and a refund of it was not authorized by the operating airline, as a goodwill gesture on October 26, 2015, Expedia issued a full refund of the booking in the amount of $56.35, back to the original form of payment. The time it takes the refund to post to Mr. [redacted]’s credit card depends on how quickly his credit card company processes refunds, generally within 3-7 business days.
We regret Mr. [redacted]’s experience was not as we would have hoped, and any subsequent inconvenience caused. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Lidiya N[redacted]
Tier 3 Customer Service

August 25, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors. Each airline has its own specific set of policies and procedures as does each ticket purchased. Hahn Air was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card). Upon receipt of the Revdex.com submission, we have verified on August 10, 2016, a refund was processed back to Mr. [redacted] original form of payment. The time it takes to post the refund to the customer’s account depends on how quickly his credit card company processes refunds. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: Expedia states it needs more time to resolve this issue, therefore, issue is not yet resolved. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

First and foremost I want to say thank you to Revdex.com and Expedia.
Iwill accept this response but if you look at the time of self booking I was on the phone with an customer service agent and he is the one who told me the flights were JetBlue owned not Azul. It was around the use time of booking I was about two hours into the conversation. He was a good rep he just gave me the wrong information on who actually owned the flights. But I am not going to escalate this any further I do appreciate  everything and thanks for returning the 376 for hotel and the 692 for flight if possible can you please send me email confirmation so I have it documented please and thank you.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

May 20, 2017
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the flight reservation exchange issues. 
 
Our records show on April 28, 2017, with the assistance of a sale agent, Ms. [redacted] booked an Expedia.com flight and hotel package reservation via booking number [redacted], with travel dates as October 6, 2017. We understand from Ms. [redacted]’s complaint, both of the passengers names were booked incorrectly for the flights and after contacting customer support, no proper resolution was provided. The customer is requesting a full refund or a name correction to be processed.
 
Upon researching the customer’s complaint, we can confirm on May 3, 2017, when Ms. [redacted] brought this matter to our attention. Expedia proceeded to advocate on the customer’s behalf by contacting the airline regarding the name corrections. The airline approved a name correction for the second passenger and Expedia processed a name change as requested by Ms. [redacted].
 
We can also confirm, the airline denied the entire name correction for the first passenger since it is against their change and cancelation policies. We can verify the name for the first passenger was booked as Ms. [redacted] requested it at the time of booking. The customer was also advised a new ticket would need to be purchased.
 
Further research shows, Ms. [redacted] requested to cancel the hotel portion of the package reservation and a full refund was provided. Ms. [redacted] was also provided with a $200.00 Expedia Travel coupon for any inconvenience encountered with the reservation.
 
Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendor. Expedia can only advocate on the customer’s behalf related to airline name change requests. Based on the information provided above, we are unable to honor Ms. [redacted]’s request for a refund or name correction.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporation Customer Service

July 27, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting a refund.  On July 16, 2016, we received receipt of the Revdex.com complaint.
 
 
Our records reflect on July 15, 2016, the customer self-booked a one-way flight reservation using Expedia.com.  The customer is stating, they contacted Expedia to cancel the reservation.  The customer is also stating, they were advised by Expedia; they were encountering an error and were not able to cancel the reservation.
 
Upon further researching this matter, we can confirm on July 16, 2016, the customer contacted Expedia wanting to cancel the flight reservation.  Expedia advised they were encountering a system error.  Expedia advised the customer, they would need to contact the airline; due to the airline had changed the ticket status.  Expedia contacted Swiss International Air Lines, they advised, they were able to change the ticket back to open.
 
In reviewing the customer’s account the ticket was canceled and voided on July 16, 2016.  The amount of $757.96 was a pending authorization and would have fallen off the customer’s credit card or bank account within 24 to 48 hours.
 
Expedia requests for the customer to review his billing statement for July 2016.
 
Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers.  When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is valid. This is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is different. Although the credit card authorization is attempted on our website, they are not charges from Expedia
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

October 13, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the refund request.   Our records show on May 16, 2015, Mr. [redacted] self-booked an Expedia.com flight reservation via booking number [redacted], with a travel date as August 23, 2015 in the amount of $387.20. We understand from Mr. [redacted] complaint, he called to cancel his flight and was never advised of the change fee. The customer also stated after trying to rebook his flight, the rebooking fee was more than the value of his original ticket. The customer is requesting a refund of the amount paid for his flight reservation due to thelack of information received at the time of cancelation. Upon researching the customer’s complaint, we can confirm Mr. [redacted] brought this matter to our attention on October 2, 2015. The customer was advised based on the airline’s cancelation and change policies, his flight ticket had no value due to a higher amount of the change fee. Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the change and cancelation policies of that particular vendor. Expedia makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasing. We provideselection details on several pages for the customer to review.  Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a one-time courtesy, a $387.20 refund has been processed back to the original form of payment. As a refund has been given and the issue has been resolved to Mr. [redacted] desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Angel A[redacted]Tier 3 Customer Service

June 30, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case [redacted]) regarding a flight reservation.  We understand the customer is stating they were overcharged to exchange the flights.  On June 24, 2015, we contacted the customer to acknowledge receipt of his Revdex.com complaint. Our records indicate on May 2, 2015, [redacted] or an authorized user in the account self-booked a flight reservation for travel beginning on July 13, 2015, for two adults, from Dublin, Ireland to Prague, Czech Republic, with [redacted], returning from Vienna, Austria on July 20, 2015; travel resumed on July 23, 2015, from Dublin, with a connection in Chicago, IL and Portland, OR. On May 24, 2015, the customer contacted us for assistance in exchanging the flights.  [redacted] advised that her company was sending her to Amsterdam and wanted to depart from John F. Kennedy Airport in New York, NY.  We advised that the fare rules provided by the airline would not allow us to exchange the tickets.  The customer advised the airline offered to refund the unused taxes for the flights.  We contacted [redacted] and verified this information was not correct and no changes were made to the booking. On May 24, 2015, a second call was received from the customer whom escalated to our corporate office.  We provided the customer with information regarding the rules and restrictions for changing the flights as provided by [redacted].  We contacted the airline requesting clarification of the tax refund offer, and were advised that as the departure point is US-based, a refund of the unused taxes was not eligible.  We provided the current pricing to exchange the tickets which included a $210.00 penalty per ticket plus a $418.00 additional cost for the difference in airfare per ticket for a total due of $1,257.60.  The customer agreed to the cost and the exchange was processed. On May 29, 2015, the customer contacted us to reconfirm that the flights were exchanged.  Our representative treated the request as a first-time inquiry and offered to exchange the flights for the cost of $200.00 per ticket without any additional fare increase due.  The agent could not complete the exchange and escalated the call.  It was at this time that a quote of $200.00 per ticket with a lost value of $2.90 per ticket was provided for a total charge of $400.00 to exchange the flights.  During this call, our representative placed the caller on hold which resulted in the call disconnecting. The exchange was not processed. On the same day, a second call was received from the customer requesting to exchange the flights for the $400.00 previously quoted.  Our representative incorrectly quoted $150.00 penalty per ticket for a total charge of $300.00 to complete the request.  Due to the incorrect values to process the exchange, the tickets were rejected by the airline.  Our air team investigated further and approved the exchange for the total cost of $300.00 billed to the customer’s account and $831.80 would be paid by Expedia for the misinformation as a one-time courtesy. On May 31, 2015, we were contacted by the customer who stated that he was offered a $200 credit but never received this offer.   On June 9, 2015, the customer contacted our customer service department disputing the charge of $1257.60 that was billed to his credit card.  Our representative found that the agent who offered the exchange for $150.00 per ticket did not verbally acknowledge the fee.  The following day, the customer contacted us to check the status of the dispute and was informed by our representative that the initial exchange was quoted and charged $1,257.60; and also verified that the second request to exchange the tickets was quoted with an additional charge of $300.00.  No further action was taken. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers.  We can confirm the fare rules and restrictions provided by [redacted] would not allow us initially to exchange the tickets for the new dates and routes.  In the interim, calls were received from the customer with inquiries on exchanging the flights which may have added to the confusion.   At this time, we are unable to confirm in our records the initial charge of $1,257.60 was billed to the customer’s credit card.  We are respectfully requesting Mr. [redacted] to provide a copy of the charges as they appear on his credit card statement for review.  This statement can be uploaded to the Revdex.com website during his rebuttal.  Once we receive the documentation, we will investigate further and respond at the earliest. We thank you for allowing us to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

September 14, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a request of a refund due to the Expedia Best Price Guarantee. Upon receipt of the Revdex.com submission, we have verified this issue was resolved on September 3, 2016. Expedia processed a refund in the amount of $49.22 back to the customer’s original form of payment. In addition, the $50 Expedia Travel Coupon will be added to their account within 3 to 4 weeks after the qualifying travel itinerary has been completed. We apologize for any inconvenience this delay may have caused.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

December 15, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding her recent flight reservation. We understand the customer is requesting refund of the flight reservation.Our records reflect that on December 4, 2017 the customer self-booked a package reservation that included roundtrip flight reservations. The customers departure flights were operated by Spirit Airlines and scheduled to depart from Las Vegas, NV to Chicago, IL on December 11, 2017. The customers return flights were scheduled to return on December 13, 2017.When reviewing our documentation we are able to verify that the customer called customer service on December 5, 2017 and our agent assisted with booking a return flight. This flight was booked since we confirmed with the airlines that due to a system error the customer did not have a return flight. Due to the inconvenience the customer was already was refunded for this return flight. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: these facts stated here aren't true.We arrived at Union city by 1:09 pm the hotel claimed we couldn't check in at that time since they "where overbooked by Expedia". Expedia emails clearly stated you room will be there when u get there, late check in its ok. In a sence how Expedia represent themselfs is in a sence false advertisement, false representation and really of no use since I could just have called the particular hotel and booked directed. I used Expedia for the sence of security and assurance that everything would go well however Expedia at this point is just passing the blame to other and the other is passing back to Expedia. I have saved all the email from Expedia clearly social media can see how Expedia is behaving towards a matter that could have caused serious life threatening consequences. I'm not only requesting for a refund but also a price match for the hotel that we had to stay. We where never advised to stay until 5 am for a room with a guaranteed that we would have had that room and I wouldn't do that to my guests go Sleeping in the car until 5am ... serious? That room was paid for 3 months prior of !!! You cannot sell something that belongs to somebody else. I have paid to Expedia I have done business with Expedia and I expect no excuses of third party blah blah. What is Expedia ready to do to solve this case?Sincerely,[redacted]

July 31, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a package reservation. Our records indicate on May 28, 2015, the customer booked a reservation which included flight and hotel. Travel was with [redacted] and accommodations were at the [redacted] All Inclusive from July 4, 2015, to July 12, 2015. We understand from the complaint is requesting compensation. Upon receipt of the Revdex.com submission, we were able to verify on July 14, 2015, the customer contacted Expedia regarding his hotel stay. Mr. [redacted] stated the hotel had changed the properties building and their access to the all-inclusive options. Expedia.com acts only as an independent reservations agent for hotels. If one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate action. We encourage our customers to contact us immediately which enables us to attempt to find a resolution at that time. Expedia relies on our hotel vendors to provide up-to-date and accurate information so we may post this information on our website for our valued customers. As Expedia was unable to verify the content information with the hotel directly, we have processed a one-time courtesy refund in the amount of $500.00 back to the customer’s original form of payment. The time it takes to post the refund to his account depends on how quickly his credit card company processes refunds. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service