Expedia Inc

Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have...

been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund.  On July 5, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on February 29, 2016, the customer self-booked a package reservation for [redacted] and [redacted] using Expedia.com.  Travel was on [redacted] Airlines being operated by [redacted] Airlines, departing Marc 24, 2016, from Charleston, South Carolina to Dubai; returning on March 28, 2016, from Dubai to Charleston, South Carolina.  The customer is stating, due to an airline schedule change, they were only able to take one part of the flight reservation.  The customer is stating, they were advised by [redacted] Airlines, they would be refunded for the unused portion of the flight; however, they have not received a refund.
 
Upon further researching this matter, we can confirm on March 24, 2016, the customer contacted Expedia, advising, the flight was canceled and they were not able to continue on the trip.  Expedia contacted [redacted] Airlines; they advised, the customer was not allowed to board the flight, due to not having a Visa or the required travel documents to fly into Dubai.  [redacted] Airlines advised, the tickets are nonrefundable and no changes were allowed.  Expedia advised the customer.
 
On July 18, 2016, Expedia contacted [redacted] Airlines; they advised, we would need email the request to refund the tickets.  Expedia sent email to the airline requesting the refund for the unused portion of the flight reservation.  Once [redacted] Airlines replies to us advising of the refund request, Expedia will contact the Revdex.com and the customer.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
Expedia does not provide Passport/Visa requirements for international travel.  The customer’s itinerary does provide a disclaimer for Passport/Visa requirements, which states:
Proof of Citizenship is required for international travel.  When children are traveling, additional documentation may also be necessary.  It is your responsibility to meet entry requirements for the countries you are traveling to and connection through.
 
We hope the customer understands, [redacted] Airline was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card).  Expedia cannot submit the request for the refund until the airline authorizes the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

October 13, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand the customer is requesting a refund for their flight reservation. On October 13, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint.
Our records indicate on March 2, 2015, the customer self-booked a flight reservation, itinerary number [redacted], via Expedia.com’s website. Travel was on [redacted], departing Chicago, Illinois to Pisa, Italy on June 9, 2015 and returning June 21, 2015. We have verified the customer contacted Expedia on June 10, 2015 inquiring about a refund.
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly. However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when, or how often, airline initiated schedule changes occur. Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies. We cannot process a refund unless it is authorize by the airline.
On June 12, 2015, we were advised by [redacted] that they would issue a refund. Subsequently, an email was sent to Mr. [redacted] confirming this information. The customer has since contacted us each month to determine the status of his refund. On October 12, 2015, Expedia advocated to [redacted] on the customer’s behalf and can confirm [redacted] processed a refund of the refundable taxes of $167.50 back to the customer’s original form of payment on July 30, 2015. We were advised that no further refunds were due as the airline offered to assist Mr. [redacted] on June 9, 2015, prior to the schedule flight departure; however he never called [redacted] back. The customer did not take the flight so [redacted] changed the ticket status to a no-show thus no refund of the ticket; only the taxes.
[redacted] has advised the customer can contact them directly with any further questions. Mr. [redacted] can contact their Customer Relations department at [redacted] and provide incident #[redacted] We regret any inconvenience this matter has caused; however, Expedia is unable to provide any compensation for this matter.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Britt M[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because the voucher, that I called back to get, only brought the ticket back down to the original price that I should have received in the first place. The ticket agent charged me a rate that was not even shown on your flight listings. The amount of time being placed on hold by the ticket agent, and then by her supervisor, was unnecessary. After all that frustration, the line was mysteriously disconnected which left me without a way to contact that supervisor back. There was no other option, due to your policies, but to wait on hold until they came back on the line. The voucher only brought the ticket back to the original amount I should have been charged, so this issue has not been been resolved.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:My issue with Expedia Airline Vacation booking was not resolved. The reason was, I tried booking a vacation for my family to Punta Cana (Dominican Republic) for the third time it took three hours with an Expedia agent each time to book my vacation, they would charge my credit card and at the end of booking my vacation they would tell me the price has gone up like $700 more on top of what I was promised they put me through a lot of stress and anxiety please I would like to take further action to solve this issue.Sincerely,[redacted]

July 11, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding Expedia Rewards Points. We understand Mr. [redacted] is asking for his past rewards points to be honored.To fully research the customer’s account we request that he provide the email address or email addresses that has been used for a permanent account in the past.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden J[redacted]Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Expedia apparently did not realize this based on their response, they have changed my reservation without any changes to me.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do, however, want to mention that I spent 4 hours on the phone first with corporate managers that were pretty much telling me they don't believe what I was telling them and eventually told me to hang up and call in a day which is why I wrote this complaint. I could not wait a day and had to call back just to spend another 2 hours on the phone until I got someone who actually listened to what I was saying. From that point on I got on the right track towards the resolution. This is not acceptable from a large business such as Expedia.Sincerely, [redacted]

March 23, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
 
Our records reflect on March 7, 2016 the customer contacted Expedia.com and booked itinerary # [redacted] for an Expedia Special Rate Non-Refundable hotel stay at the [redacted] in Manaus, AM to check in on June 14, 2017 and checking out June 19, 2017.  Expedia Special Rate reservations are charged to the customer at the time of booking, not at check in as Mr. [redacted] stated and as he notes, his account was charged after the booking was completed. 
 
Although this was a non-refundable booking, Expedia contacted the hotel and obtained their approval to waive the penalty and refund the customer. 
 
The reservation has now been cancelled and on March 23, 2017 a refund in the amount of $417.05 has been processed back to Mr. [redacted]’s credit card.  The amount of time it takes for the credit to be available in his account depends on how quickly his bank processes refunds.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate...

the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel refund request. We understand the customer was unhappy with the hotel accommodations she found and had asked that the reservation be refunded.
 
On June 19, 2015 Ms. [redacted] accessed Expedia.com and booked a non-refundable reservation at the [redacted], Dallas Texas arriving June 20, 2015 and checking out June 21, 2015.  The customer requested cancellation and refund of her reservation upon arrival as she felt the hotel was not safe and was not as pictured by the vendor on Expedia’s site.
 
Our records reflect this matter was resolved on July 8. 2015, when the customer accepted a refund of her original itinerary..  Expedia processed a refund in the amount of $81.15 back to her original form of payment.  The time it takes to post the refund to her account depends on how quickly herr credit card company processes refunds.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

February 16, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr. [redacted]. We regret to hear that he did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. Our records indicate the customer has a permanent account with the email address [redacted]@cox.net that has an itinerary booked March 19, 2015, and January 31, 2015. He also has two single use guest accounts. In addition has an account that has been disabled. The customer is currently not enrolled in the Loyalty Program with the email address indicated. At this time we are requesting the customer please submit any additional information regarding his Expedia points; past email updates or received mailings reflecting Expedia points. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

July 6, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Case ID O-[redacted]
Revdex.com Complaint # [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted], Revdex.com case number [redacted], regarding failed booking attempts.  We understand the customer is requesting compensation due to difficulty getting signed in to make a booking.
 
Expedia regrets the customer was unable to access their account to make a booking, however accounts are self-service and agents do not have access to customer’s login information even to assist in processing changes.  The customer must maintain their own account and no blocking of a customer’s password or login would be possible.  We are sorry the customer was having technical difficulty, but we cannot be responsible for individual online access. 
 
We also apologize for any lack of service the customer experienced.  There are times when high call volumes can cause longer than normal hold times, when trying to reach a booking agent. It is never Expedia's intent to inconvenience our clients and it is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available. 
 
Although we do regret any frustration the customer experienced, we are unable to offer compensation for technical or access issues.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

December 31, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on December 20, 2015, Ms. [redacted] booked an Expedia Vacation Package which included Spirit Airline flights, a hotel and car rental.
We understand rom Ms. [redacted]’s complaint that she attempted to apply a $200.00 travel coupon towards the cost of her package but, was unsuccessful. She stated that she contacted Expedia for assistance, but we were unhelpful is resolving he matter. Per Ms. [redacted] we advised her to utilize the $150.00 coupon that she had and we would apply the correct coupon after booking. Per Ms. [redacted], this did not happen so she requested to cancel. She stated that Expedia representatives refused to cancel the package upon her request. She was however; able to get Spirit Airlines to cancel the flights and Expedia to cancel the remaining portion of the package.
We would like to apologize for any inconvenience and or misunderstanding regarding this issue. Please be advised that Spirit Airline’s policy regarding cancellations is on Spirit can process, so Expedia has to refer customer to Spirit in order to cancel flights.
We value Ms. [redacted] as a customer and regret the experience she reports. We have already undertaken an exception to resolve her complaint.  On December 31, 2015, we re-issued the $150.00 Expedia Travel Coupon to her account. The coupon is valid through December 31, 2016.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

June 14, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from ([redacted]) (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a flight credit. On June 1, 2016, we received the receipt of the Revdex.com complaint.
 
Our records reflect the customer self-booked a combinable one-way flight reservation on May 28, 2015, using Expedia.com. Travel was on [redacted], departing June 11, 2015, from Detroit, Michigan to Fort Lauderdale, Florida; returning on June 15, 2015, from Fort Lauderdale, Florida to Detroit, Michigan with [redacted] Airlines. The customer is stating she was not aware of the change fees to rebook using the flight credit.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
Upon further researching this matter, we can confirm on June 3, 2015, the customer contacted Expedia, needing to cancel the flight reservation. Our agent advised the customer the tickets were nonrefundable with a flight credit amount of $106.60 with [redacted] and a credit amount of $98.10 with [redacted] Airlines. Our agent advised the customer the credit would be valid for 1 year from the issue date of May 28, 2015. Our agent advised the customer that they would be responsible for the change fee of $200.00 per ticket and any fare difference and sent an email confirmation. The customer understood and agreed.
 
On May 17, 2016, the customer contacted Expedia, wanting to rebook using the flight credit. Our agent advised the customer the change fee is $200.00 per ticket; however due to the flight credit with both airlines are being less than the change fee, the agent advised the customer the tickets would not have any value on them.
 
The customer advised that agent that she was not aware of the change fees and requested a manager. Our agent transferred the customer to a manager; however our manager did advised the customer of the same policy. The customer requested to combine the credit. Our manger advised the customer Expedia cannot combine the credit as they are with two different airlines.
 
In reviewing Ms. [redacted]’s account, Expedia can verify the email for the cancelation confirmation was sent to the customer. The credit for [redacted] is in the amount of $106.60 and for [redacted] is in the amount of $98.10. Base on the policy for both airlines the change fee is $200.00 per ticket.
 
Since the change fee is more than the credit, the tickets are considered as lost. Expedia must adhere to the airline policy and cannot honor the customer request for a flight credit.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

June30, 2015 BetterBusiness BureauAlaska,Oregon & Western Washington ComplaintDepartment Re:Expedia Case #: O-[redacted] DearRevdex.com, Thankyou for taking the time to contact Expedia, Inc. regarding an issue from ourcustomer.  We appreciate the Revdex.com allowingus to...

address the comments and concerns which have been brought to ourattention.  Expedia, Inc. is disheartenedthe customer felt their concerns were not resolved adequately by our companyprior to seeking further actions from you. Expedia,Inc. is responding to the consumer complaint from [redacted] (Revdex.comcase number [redacted]) regarding a hotel pricing question.  We understand the customer is reporting thepricing on a hotel changed during the booking process. Weapologize for any inconvenience this may have caused.  Expedia uses real-time reservation databasesfor our travel products, such as cars, hotels, cruises, and flights.  These databases link to our vendor partner’scompanies and contain up to the moment prices and availability.  Information on the databases is updatedconstantly by vendors as pricing changes and travel related items are sold toour customers and customers who are accessing the same pool of productsindependently or through other travel companies.  Vendors also limit the amount of theirproduct available for discounted pricing. As the discounted items sell out, low prices may no longer be available.   It ispossible that a specific price or travel item is available when a customerbegins planning a trip, and is no longer available when they try to finalize apurchase.    All our travel productsprices and availability are subject to change until customers have completedtheir purchase and a reservation is confirmed. We thank you forallowing us the opportunity to address the issues that were brought to ourattention.  If you have any furtherquestions or concerns regarding this matter, please feel free to contact us.  Sincerely, Roseanne G[redacted]Tier 3 Customer Service

August 29, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on May 28, 2016, you booked Expedia Vacation Packages which included roundtrip flights from New York to Punta Cana from September 2, 2016, through September 7, 2016,
We understand from Mrs. [redacted]’s complaint that her Dynamic Airways flights were canceled because the airline has ceased flying to Punta Cana. No alternate flights were offered and the only option was to offer a refund. Mrs. [redacted] did not feel this was fair because she had booked her flights well in advance in order to save money. In her complaint she requested that alternate flights be offered to prevent her from having to pay more.
On August 29, 2016, we contacted Mrs. [redacted] by phone. She was not available but, we spoke to Mr. [redacted]. We explained that the merchant of record Dynamic Airways the company who charged for the tickets) controls schedule changes and we are not in a position to change their flights to a different carrier.
Mr. [redacted] advised that he thought that he would be able to receive a refund for the travel insurance that he purchased for $108.00 since the airline tickets had been fully refunded. After review, we noticed that the travel insurance had not been refunded. As a courtesy, we offered to refund the travel insurance as a courtesy. The refunds were issued for two itineraries for a total of $216.00 on August 29, 2016. Refunds like this usually take between 3-7 business days to post.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
I agreed to the $200 credit because that's all that was offered. It does not make up for the fact a manager didn't call me back for 2 days after she said she'd call me back in 30 minutes. This had, forced me to call back to talk to someone. That manager also didn't notate the account with the credit, so someone has to pull the phone call and listen to the conversation to make sure the credit was offered.. I spent over 3 hours with Expedia getting nowhere. A $200 credit is not a large enough credit because I paid more than $200 for a flight. Expedia needs to do better this is unacceptable. Worst customer service I've experienced. Sincerely,
[redacted]

July 24, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted].  We regret to hear of Ms. [redacted] further dissatisfaction with our correspondence.
Expedia strives to provide the highest level of customer service, and we are sorry Ms. [redacted] experience did not live up to that expectation. We regret we were unable to resolve her issue immediately during her first call, and that the service she received was less than satisfactory. Expedia has reviewed our representatives’ cases mentioned in Ms. [redacted] comment and we will ensure the representatives she spoke with will be coached appropriately. We have provided her comments to our management team in an effort to improve Expedia’s overall customer experience, processes, and additional agent training with respect to proper call management and system procedures.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

September 24, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from Mr. [redacted]’s complaint he is requesting his best price guarantee claims to be honored.Our records reflect that on September 12, 2017 the customer called Expedia and booked a hotel reservation for two travelers using Expedia.com under itinerary [redacted]. The customer purchased an eight night hotel reservation at Club Quarters Hotel, Midtown, checking in on December 25, 2017 and checking out on January 2, 2018.As of September 18, 2017 the customer was issued a refund of $104.40. The refund was processed to the original form of payment. It may take up to 7 days to post to your account and up to 2 billing cycles for the credit to appear on your statement. The timing is based on how long it takes your bank to process.Due to the refund being issued we have also placed a $50 in Mr. [redacted]’s account. This travel coupon is able to be used on a future trip. This coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: I have only received 2 of the refund issued . Sincerely,[redacted]